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- Award Winner 2020
Seniors Home & Contents Insurance
Latest review: This was our first year with Australian Seniors for our House & Contents Insurance and unfortunately following damage to our roof and outdoor area following strong winds we were forced to make a
- Review Summary
- Transparency 4.6 (460)
- Customer Service4.8 (471)
- Value for Money4.6 (495)
- Claim ApprovedYes (14) · No (0)
Youi Home and Contents
Latest review: During the Covid19 pandemic a lot of us are facing hard times both financially and emotionally. Matt took the time to walk me through each of my policies; car, house, units and found ways to
- Review Summary
- Transparency 4.1 (129)
- Customer Service4.5 (178)
- Value for Money4.3 (178)
- Claim ApprovedYes (13) · No (7)
Budget Direct Home & Contents Insurance
Latest review: Like most insurance companies you expect a premium increase of some sort. In my case, my house and contents insurance premium rose by a whopping 50% from last year. Some insurances (like this one)
- Review Summary
- Transparency 3.8 (168)
- Customer Service4.0 (202)
- Value for Money4.0 (221)
- Claim ApprovedYes (6) · No (17)
RAA Home and Contents
Latest review: We recently had to make a claim after a grass-fire damaged our fence and the house had smoke damage. The insurance assessor was very prompt and arrived to asses the damage one week after the
- Review Summary
- Transparency 2.7 (7)
- Customer Service2.6 (7)
- Value for Money2.7 (7)
- Claim ApprovedYes (4) · No (0)
RAC WA Home & Contents Insurance
Latest review: Continually have denied my ongoing claims & falsely calculate minimal claim payments - Continually ignore legal documents stating rent component from District Court in Western Australia! As a result
- Review Summary
- Transparency 1.7 (12)
- Customer Service2.0 (17)
- Value for Money1.9 (17)
- Claim ApprovedYes (6) · No (5)
APIA Home Insurance
Latest review: I'm fed up with them, they have stuffed about on the three policies I had with them. I cancelled home insurance, during the cool off time, two weeks later they debited my account. I've rung three
- Review Summary
- Transparency 2.3 (22)
- Customer Service2.4 (26)
- Value for Money2.2 (25)
- Claim ApprovedYes (11) · No (8)
Woolworths Home and Contents Insurance
Latest review: I don't even know if they have a customer service team at this point, they haven't replied to any of my e-mails. going on 3 weeks with no response, i've sent 3 follow up e-mails after receiving
- Review Summary
- Transparency 1.7 (69)
- Customer Service1.5 (91)
- Value for Money1.8 (89)
- Claim ApprovedYes (27) · No (26)
GIO Home and Contents
Latest review: This company is absolutely useless, and that is putting it politely. Workers are clearly incompetent. Nobody gets back to you when they say they will, and we still waiting on damage to our roof and
- Review Summary
- Transparency 2.2 (6)
- Customer Service1.8 (10)
- Value for Money2.3 (10)
- Claim ApprovedYes (6) · No (3)
AAMI Home & Contents Insurance
Latest review: Made a bushfire claim on 1st January, assessed on 14 th January (good so far) then delay after delay, hanging onto phone listning to recordings for hours, finally settled today after nearly 5 months,
- Review Summary
- Transparency 1.9 (43)
- Customer Service2.0 (54)
- Value for Money1.9 (52)
- Claim ApprovedYes (24) · No (14)
Real Home & Contents Insurance
Latest review: Lodged a claim over a month ago and still don't have a claim number, nor has a claim manager gotten in touch with me. Don't bother with these guys - switch to Youi or another company that responds
- Review Summary
- Transparency 1.5 (8)
- Customer Service1.4 (13)
- Value for Money1.5 (13)
- Claim ApprovedYes (5) · No (5)
RACQ Home Insurance
Latest review: Our house was burgled in mid February 2020. Repairs to house are underway, albeit slowly, but it is the failure to finalise the contents claim which is so frustrating. RACQ Insurance has had all the
- Review Summary
- Transparency 1.6 (7)
- Customer Service2.3 (7)
- Value for Money2.1 (7)
- Claim ApprovedYes (3) · No (4)
NRMA Home Insurance
Latest review: I also have been waiting since my claim lodged mid February after the storms. Initial work was done and then nothing for weeks and left with a large, gaping hole in my ceiling. The contractor,
- Review Summary
- Transparency 2.0 (51)
- Customer Service1.9 (74)
- Value for Money1.8 (72)
- Claim ApprovedYes (30) · No (19)
Allianz Home Insurance
Latest review: We have renewed our home and contents policy, this will be our second year . We have not lodged a claim.. We believe it to be he right policy for us, we also believe it is value
- Review Summary
- Transparency 2.1 (38)
- Customer Service2.0 (53)
- Value for Money2.2 (51)
- Claim ApprovedYes (7) · No (22)
RACV Home & Contents
Latest review: I lodges a claim on 3rd April for a damaged shower that was leaking through to the ground floor ceiling. Assessor was out on the same day which was lucky. After 3 follow up call, final one being on
- Review Summary
- Transparency 1.6 (19)
- Customer Service1.8 (21)
- Value for Money1.7 (20)
- Claim ApprovedYes (5) · No (12)
Coles Home & Contents Insurance
Latest review: Will send you in circles to get claim through. Lost the count of times I had called through. You’ll be waiting 20 munutes to get through, and then when you do get through, they hang up or phone drops
- Review Summary
- Transparency 1.9 (50)
- Customer Service1.8 (66)
- Value for Money1.9 (65)
- Claim ApprovedYes (17) · No (21)
CGU Home and Contents Insurance
Latest review: I made a claim in the beginning of January. This process was relatively good in the beginning. A company was sent out to look at the damage. I completed the inventory list provided by CGU on
- Review Summary
- Transparency 2.1 (22)
- Customer Service2.0 (26)
- Value for Money2.0 (27)
- Claim ApprovedYes (13) · No (9)
TIO
Latest review: Two close identical issues on the same pipe in a very short timeframe apart are counted as 2 issues and thus 2 premiums to pay...no! That's just greedy. Not what I'm paying
Suncorp Home Insurance
Latest review: I have been ringing every day since Monday asking for invoices for 2 building insurance policies to pay in full and never received after being promised after each phone call. This morning I rang
- Review Summary
- Transparency 1.7 (11)
- Customer Service1.8 (19)
- Value for Money1.6 (19)
- Claim ApprovedYes (7) · No (6)
SGIC Home Insurance
Latest review: We have been customers with SGIC for over ten years with multiple policies. We have recently put in a claim due to dampness entering our house from the edge of our slab. SGIC had a representative
- Review Summary
- Transparency 1.6 (5)
- Customer Service1.8 (9)
- Value for Money1.7 (9)
- Claim ApprovedYes (3) · No (4)
ING Home and Contents Insurance
Latest review: I signed up to ING Insurance because my mortgage, super and bank accounts are all with them. Naturally I assumed it would be more convenient to have it all under the same roof. This couldn't be
- Review Summary
- Transparency 2.5 (4)
- Customer Service3.7 (7)
- Value for Money2.4 (7)
- Claim ApprovedYes (2) · No (1)