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72 listings
- Award Winner 2019
Youi Car Insurance · includes 3 listings
Latest review: Great value for comprehensive cover, best service in the insurance Industry. Did not have to wait to get through and to speak to someone and my requests were met. Love
- Review Summary
- Customer Service4.2 (474)
- Timeliness4.0 (223)
- Job Satisfaction 3.7 (106)
Budget Direct Roadside Assistance
Latest review: Rang up when my car wouldn't start, was advised over the phone to get it towed to a mechanic and they wouldn't send anyone out. Told them they can stick their roadside
- Review Summary
- Customer Service4.4 (251)
- Timeliness4.3 (247)
- Job Satisfaction 4.2 (194)
Budget Direct Car Insurance · includes 5 listings
Latest review: Budget direct are a very reasonably priced insurer. We have our cars, house both contents and building insured with them. Recently used their travel insurance and had to claim as my father fell ill
- Review Summary
- Customer Service3.9 (1,088)
- Timeliness4.0 (616)
- Job Satisfaction 3.8 (349)
NRMA Roadside Assistance
Latest review: Would never get NRMA roadside assist. You will be stuck in a contract to pay for a year, even if you don't have a car anymore. You cannot pay to break contact. The NRMA rewards have very little
- Review Summary
- Customer Service4.4 (68)
- Timeliness4.2 (65)
- Job Satisfaction 4.3 (56)
Real Car Insurance · includes 3 listings
Latest review: Staff member didnt listen (Asheika) Her actions have caused a major problem Cant pick up hire care or drop car into repairers as now dont have anyone to help Booked in car for the wrong day Didnt
- Review Summary
- Customer Service3.1 (28)
- Timeliness3.0 (6)
- Job Satisfaction 3.7 (3)
Roadside Response
Latest review: Like those before me, the sponsored ads are clearly designed to sit above NRMA. Despite my confusion at the fee and enquiry about membership and being (NRMA) roadside assistance they we more than
- Review Summary
- Customer Service2.8 (12)
- Timeliness2.8 (12)
- Job Satisfaction 3.1 (11)
Wrong Fuel Rescue
Latest review: Filled up my diesel car with unleaded, and didnt realise until the next day. Probably drove about 10kms before realising - and the tank had been empty when I filled up so was really panicking about
- Review Summary
- Customer Service5.0 (6)
- Timeliness4.7 (6)
- Job Satisfaction 5.0 (6)
RACQ Roadside Assistance
Latest review: Highly recommend Shane (428). Car was not able to start at Windsor, he eliminated issues with the battery, fuel pump etc. Finally asked had we dropped my car key which i had, where he suggested maybe
- Review Summary
- Customer Service3.2 (34)
- Timeliness3.3 (33)
- Job Satisfaction 3.5 (29)
Woolworths Car Insurance · includes 3 listings
Latest review: I was given polite service in making initial claim, then it went down from there. Was sent a couple texts advising assessor processing my claim, then when myself and the repair yard tried you contact
- Review Summary
- Customer Service2.5 (212)
- Timeliness2.6 (110)
- Job Satisfaction 2.9 (84)
gotU Roadside Assistance
Latest review: They claim 24 hour service yet didn't respond to calls. Website had a popup ad while filling out form which would not let me finish doing so. When I finally did finish filling out the form and paid,
- Review Summary
- Customer Service1.0 (7)
- Timeliness1.0 (7)
- Job Satisfaction 1.0 (5)
Suncorp Motor Insurance · includes 4 listings
Latest review: We would really recommend Suncorp car insurance they were always friendly and helpful on the phone and went out of their way to help us. The only claim we had was for a small chip in the windscreen
- Review Summary
- Customer Service2.1 (26)
- Timeliness1.8 (15)
- Job Satisfaction 1.4 (9)
RAC Car Insurance · includes 4 listings
Latest review: I was led to believe the the best RAC WA could do for me was to provide a compact rental car (i.e. a Suzuki swift - which I'd need to go and get from Budget and pay any CDW or other charges if
- Review Summary
- Customer Service2.5 (39)
- Timeliness3.0 (20)
- Job Satisfaction 3.1 (14)
AAMI Car Insurance · includes 4 listings
Latest review: At last, after about 2 months, I got my car but AAMI even has not fixed my car up. They had told me it had some safety problems, and now I see It pulls to left badly. They just wasted my time and
- Review Summary
- Customer Service1.9 (142)
- Timeliness2.1 (73)
- Job Satisfaction 2.2 (47)
GIO Car Insurance · includes 5 listings
Latest review: I have been with GIO since 2013, despite having made no claims and a perfect driving record my premiums just went up and up and up! Finally, after my latest renewal notice jumped again to over $120 +
- Review Summary
- Customer Service1.8 (27)
- Timeliness1.6 (16)
- Job Satisfaction 1.1 (8)
APIA Car Insurance · includes 3 listings
Latest review: had my parked car damaged badly 2 weeks ago and have been told still has not been assessed I find this far too long to wait, not happy with
- Review Summary
- Customer Service3.3 (19)
- Timeliness2.8 (8)
- Job Satisfaction 5.0 (1)
Australia Post Car Insurance · includes 3 listings
Latest review: Both of my cars have been comprehensively insured with Australia Post for five years or so. Made on claim in March 2020 where it was deemed to be our fault - paid excess and got my car fixed. Just
- Review Summary
- Customer Service1.0 (2)
- Job Satisfaction 1.0 (1)
Allianz Roadside Assistance
Latest review: Allianz has dishonored a claim of mine which my car was stolen. I didn't pay my late fee so they cut my insurance off the same day I made my claim. They got a tow truck for my car and took the car to
- Review Summary
- Customer Service2.9 (12)
- Timeliness3.2 (12)
- Job Satisfaction 3.1 (10)
RACV Car Insurance · includes 5 listings
Latest review: Been with this insurance company for many years and found them very Good but the only thing is they have become way too expensive, every year their insurance goes up, l received a $1104 renew bill
- Review Summary
- Customer Service1.9 (101)
- Timeliness1.9 (57)
- Job Satisfaction 1.8 (42)
RAC Roadside Assistance
Latest review: On Tuesday, 7th April, I left my car keys in my ignition, got out and closed the door. Unfortunately, not sure why, my car automatically locked. Within half an hour of the call, a RAC Roadside
- Review Summary
- Customer Service4.0 (4)
- Timeliness4.0 (4)
- Job Satisfaction 4.0 (4)
Virgin Car Insurance · includes 3 listings
Latest review: Made a first claim after getting into a no-fault accident in December. Process was pretty smooth over the phone, but fixing the minor damage a little slow because of a busy period for claims
- Review Summary
- Customer Service1.9 (13)
- Timeliness1.7 (9)
- Job Satisfaction 2.0 (4)