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Reviews

1.3

410 reviews
5
(22)
4
(2)
3
(6)
2
(16)
1
(364)
  • Rates and Fees
    1.5 (26)
  • Transparency
    1.2 (32)
  • Timeliness
    1.6 (29)
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Lucky both times.

published

Only used 13 Cabs twice both times luckily fine but enjoyable.
Despite overall reviews for 13 Cabs. Since I don't need to drive.
I usually use public transport or walk. Thank you.

Mik

MikHobart, TAS

Avoid at all costs

published
Transparency

Supervisors yelling and screaming in the background

published

Phoning for a cab could hear female voice screeching and yelling. "She's our supervisor... " came the reply from the operator, I phoned for a cab and could hear a woman's voice in the background screeching and squawking. The reply came from operator who apologized for her (supervisors) unprofessional and embarrassing behavior ...
I have no doubts your supervisor responsible has been working there for many, many years as no other employers would accept her behavior. So yellow cabs is where she stays... Never to be educated.

1 comment
citybeach101
citybeach101

I hear u. That's why she's there for 40 years. Nobody in a professional place of employment would tolerate or find her behavior acceptable. That's why she stays there. Management r enabling...

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Amandeep Singh

Amandeep SinghSouth Australia

Rude to their drivers as well

published

There operators are very unprofessional, they just find a reason to punish.I requested for cover job which was like 15km away and I asked the operator that it is that far so I don't want to do that job and she gave me 30minutes penalty. On asking her the reason she said "Recall" means Penalty and she hunged up the phone.
This has happened to several times and they behave like robots. They are racist, uneducated and don't use their common sense.
This company have the worst employees and most of them are psycho and they enjoy wasting people time.

Nearly got scammed and rude (Number Plate 753 Adelaide)

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Jappy

Jappy

  • 2 reviews

Rude customer service and worse company

published

I oder taxi over the phone . It take 25 mins to arrive . I called again to ask how far taxi . Connect to customer service take 10 mins . Very rude staff and poor service by 13 cabs
Never call again

Maureen R.

Maureen R.Greater Melbourne (Metropolitan), VIC

Worst taxi service ever!!! Do not book with this taxi company! Save yourself time, money and sanity!

published

I don't normally post bad reviews but this by far is the absolutely worst taxi company I've ever dealt with! Waited 1.5 hrs without even a courtesy call that no one is coming to pick me up. Booked 3 different times, 6 times of calling them back and they keep saying it's coming to my location. My from and to destination is only in box hill area. Just absolutely unreal! Unbelievable! Save yourself some sanity, money and time. Not gonna deal with this company! Ever!

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FedUp

FedUpMelbourne

  • 4 reviews

Left stranded late at night

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Litterbug13cabs

Litterbug13cabsGreater Melbourne (Inner), VIC

Just saw M7403 littering on Smith st

published

Opened his door, dropped rubbish on the floor and closed it again like it was nothing. There's a bin 5 metres away. What a poor company that can't teach it's drivers simple decent behaviour. This was today, 7:28am on 14/03/2020 Fitzroy.

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Faultless service in Brisbane

published

Within 5 minutes of booking a cab at 10.50pm, the cab had arrived at the station - the operator said she would prioritise me due to being a single female at a train station late at night. The car was extremely comfortable, the driver very courteous and he drove in a capable manner that put me at ease. He willingly accepted guidance on the route as we neared my home. This is a second such experience in Brisbane. Happy customer.

Taxi didn’t turn up

published

I booked a taxi to go from Sawtell to the airport at 5:15am. Had a confirmation with booking reference number. Taxi didn’t turn up by 5:25am so I rang and they said no one had accepted the job but they’d send one now. One was coming and then changed their mind! I’d have missed my flight accept that I was able to wake a friend to take me.
When I rang them to complain they said they were a booking service and couldn’t guarantee a pick up. Not sure what you are supposed to do at 5:15am if you can’t be sure a cab will turn up?

Ian

IanNSW, 2571

  • 2 reviews

The worst cab company..... no company I’ve ever dealt with. Horrible... should not be aloud to operate as a company...

published

2 hours after booked pickup was meant to happen, we were told by a “manager” that there were no cabs available and to call another company.
That’s after being hung up on twice after trying to find out what was happening... should not have a licence to operate.

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Viv

VivSydney, NSW

Rude driver provides the worst service - Never ever use 13cabs anymore

published

I was travelling in the city at one night, my destiny is UTS brown building. I told the driver, that building is landmark, I think everyone knows it. That rude driver told me “you should tell me the street and number,” how do I know the address?! In the city, some landmark building taxi driver should know the address. Stupid driver told me he knows city well, but he don’t know the UTS brown building. He’s keep complaining me not know the address. I was so angry, asked him stop saying any words. I told him you waste my time and my money, he talk back to me you waste my time. What a rude and stupid taxi driver! 13 cabs bye bye forever!

The reviewer stated that an incentive was offered for this review

Ado

AdoSouthwest, VIC

No show again

published

Waited an hr, 4 phone calls later in that hr told no cab available on a Wednesday night at 10 pm . Moto we will get you there! No they want . Well just down loaded the Uber App !

Burwood shopping centre

published

could a taxi rank be set up at burwood shopping centre 172 burwood hwy burwood east?? I use taxis a lot be good to
Have one there! Taxis do get lost there picking people. Up!

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Raelene

RaeleneGreater Melbourne (Outer), VIC

amazing service

published

I was very happy with the service I received from 13 cabs!!! The person on the phone was amazing, they were lovely and professional. Even the driver I got was lovely as well, very nice to talk to and knew exactly where he was going. Couldn't fault this service if I could.

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noene

noene

  • 2 reviews

Avoid at all costs

published

I left my backpack in the taxi and when I rang the lost property section they said there was no record of my journey.
Luckily I had booked via the app. When confronted with this information they eventually located the driver who dropped the backpack at a police station over an hour away from where I lived (and he had dropped me), by which time it had been entirely divested of its contents. 13 Cabs stated that drivers are independent contractors and they accept no responsibility for their conduct.
Avoid using at all costs.

Phil

PhilSouthwest, VIC

Late again over an hour 20 minutes late.

published

We have maxi cab book on perment base every Tuesday at 2pm for my client, today cab turn up at 3.20pm. Between 2.15 and 3pm I call 13cab a number of times and just got the run around, first they told me cab was book for 3pm on perment base. I inform them it has always been at 2pm so I have no idea were that came from. If it was book at 3pm how come it didn't get there till 3.20pm. That call centre has no idea what's going on. This isn't the first this has happened either.

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Can didn’t show up

published

I called and pre booked a maxi cab to transport a group of us to a wedding. When booking it I stressed that it had to pick us up at 2pm so we would get there on time. At ten past two I called 13 cabs as the cab hadn’t shown up yet and they told me that they were unable to find a maxi cab for me. I was very disappointed that they didn’t bother calling in advance to let me know that they couldn’t find a cab so I could arrange other transportation. I was told that it wasn’t there problem and there was nothing they could do about it. I will never use this service again. Glad Uber is more reliable!

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Disappointed

DisappointedGreater Melbourne (Metropolitan), VIC

never again

published

Absolutely terrible service especially the rude individual driving can Nos #1250... tram strike on and he refused my trip... seriously... Yellow Cabs sort your service out.... Uber all the way for me... thank you Uber...

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Questions & Answers

Yolanda N.

Yolanda N.asked

does 13 cabs and 13cabnearbyme is the same transport / same company?

1 answer
Fired Up
Fired Up

Similar but different

Alex

Alexasked

How can I upload a video to show how unsafe 13 cabs drivers are?

1 answer

You can't. Posting a link to a video would probably get removed, sorry!

Saml

Samlasked

Customers booking taxis when Uber is not available. But if they notice Uber is available, they dance the taxi booking and jump on to Uber. Do you have any future plan to sort out this problem. If you have how long it will take . Please do something otherwise all our driver's suffering. Any ideas?

1 answer

Start offering a better service at more compeditive rates. Listen to customers, tend to their needs and dont hire twits.

1.3 stars over 200 reviews really says why ppl dump taxis for ubers.

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