We called this service to attend a family member. Symptoms were described upon calling as well as to the doctor. He failed to recognize signs the patient urgently needed hospital.

We called at 10pm because we needed medical attention for my 1yr old. We waited on the phone for an hour and ten minutes with no answer and had to give up.

I live in a large suburb of Sydney only 12 k from Sydney central, I have been using the service for over 3 years, I called them up 2 weeks ago and waited for about 4 minutes, I was asked for my details etc as per normal, then they have told me there are zero doctors available at all for the whole night. I found this unbelievable.

I needed to arrange a phone appointment with a doctor, which was fine until I mentioned I had asthma and a dry throat. I was then told that I could not be helped and I needed to go to emergency. I replied saying I didn’t think that was necessary. I was then hung up on. Disgusting, I just need to speak to a doctor...

When I checked it said there were Drs in Umina Beach then after waiting over 1 and a half hours I was told Sorry there is NO Dr available in Umina Beach... so DON'T call these Donkeys if you live on the Central Coast

No estimated phone wait times. Unreliable and long wait times between call and doctor showing. Doctors can't prescribe a lot. Need more info on website for transparency. Need an ESTIMATED wait time on phone when on hold. An hour waiting as "the next in line" is dishonest and unfair.

Called 6am on public holiday (got through after 35 mins) after which time they said they would send a Dr between 8am-midday. Great.

They called back at 11am and I missed the call as I was sleeping off my illness. I return their call (which took 50 mins for them to answer) to have them tell me the Dr has "called in sick" and no one else is coming. Surely they could have text me that!

In most circumstances, I brush this off as no big deal except this is he exact issue that all other reviewers are having and it isn't an isolated incident i.e. Dr's not showing up, long wait times on the phone.

Why bother having a service that continues to disappoint those in need.

Phoned 13sick tonight for my son and waited on the phone for 20min without reaching anyone. Hung up and tried again giving up after a further 15min. Very disappointing service.

Doctor arrived ahead of time on a Sunday. Was very professional and answered all our questions about our 6 month olds condition. Performed check up. Put our minds at ease.

On hold 15 min, gp arrived within estimated time frame with sms updates (was 2.5hrs from initial call). Gp was quick, thorough enough and provided a solution to get our 6 year old through the night without having to get a sick child out of bed and with a plan for the following day. We’re very grateful to have such a service available. It may have flaws but I’d rather have it than nothing at all. Thank you.

after calling for a gp as my centre is closed on saturdays, was informed no doctors available! isn't that why i was ringing you in the first place? why have a substitute service if you cant substitute? an inept obtuse service.

Their staff member hung up on me instead of listening to my complaint, they did not have the patience nessessay for the job or to deal with someone in pain

On hold for 43 minutes, phone call lasted 2 minutes, as the staff who answered thought that Pectoral muscle pain meant 'heart issues'. Ridiculous. Was told to call 000, because they would not send a locum out for it, as they though it was a heart related issue. 2 Staff members both refused to listen, and both have no idea what a pectoral muscle is. They then didn't add in the information I was giving them, so when I went to complain via email to the company, at first they thought I was in the wrong until they reviewed the phone calls and saw how awful the two staff members were. Such a horrible experience. I have never had a customer service rep speak to me like that. Shocking. Just shocking.

I used 13sick a few times long ago and found them great. Unfortunately they have clearly discovered they can still make a profit while providing awful customer service.
I waited on hold for 55mins to be told there was no doctors available. The app did not work. This was for my 3 year old daughter and I was very helpfully advised by the operator I could 'google' her symptoms.

I wouldn't waste the phone call.

If you see below their generic response to this is they 'will continue to try' but I seriously doubt they are trying at all.

Waited over 40 minutes on the telephone. No doctor in the area !!! They will Try and find one !! A message after waiting Sorry after 2 hours unable to help !!
Why have this service ?

I waited for close to 4 hours to then call up to see when the doctor was coming as my Symptoms worsened. And then got told that the doctor can’t see me and that I should go to the hospital and waste more time. You used to be a great service and now your crap.