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PeterGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 1 like
How To Get A Full Refund
My policy was taken out at the start of December 2022 for a family holiday to Europe for June 2020. Like everyone else I had to cancel my trip and had no service whats so ever from 1Cover, they wouldn't answer calls or return my website inquiries.
I then lodged a complaint to [email protected] expressing my disappointment and demanded a full refund. It took 15 working days to get a response which is their normal review timeframe. Based on my individual circumstances I got a full refund back into my credit card.
Their updated resp...Read more
onse 16/04/20 1Cover is offering customers whose trips have been affected by COVID-19 credit notes (in line with many airlines and other travel providers) that can be used for trips well into 2022, refund requests are being assessed on a case-by-case basis considering the policy wording and the customer’s personal circumstances. 1Cover could have avoided all the negative publicity by keeping its customers informed with the above statement.1 comment
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ThomasTSydney, NSW
- Already Overseas Travel Insurance
- Verified customer
Best value for money. Recommended.
First time I have used. Wouldn't hesitate to use again. Thanks for providing the service to a senior who has medical issues. Hope to use again later this year. Happy to explore other insurances available.
3 comments
Customer Service R.1Cover
Hello ThomasT,
I’m glad to hear that you found our policies competitive and our service easy to use, and that we were able to cover your medical conditions. It means so much when we hear a customer te... Read more
Thanks Sophie
I do intend to use your cover when I next travel.... Read more
TomCustomer Service R.1Cover
Thank you Tom
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 1Cover
paulh3AU
- 7 reviews
- 1 like
- Already Overseas Travel Insurance
- Verified customer
**WARNING** DOES NOT COVER CORONAVIRUS
I was surprised and disappointed to learn that my sons travelling in Vietnam would not be covered for any claims attributable to coronavirus. This is despite only 8 cases of infection to date in the country, hardly an epidemic, and less than Australia. This is despite the insurance having been purchased months ago, way before coronavirus was widely known about.
I'm assuming cancelled flights and any other events that can be attributed to the virus would also not be covered.
I recommend you look elsewhere and read the PDS carefully before handing over money for a cheap but useless product.
2 comments
Customer Service R.1Cover
Hi Paul,
This is an unfortunate event that is certainly affecting everyone in the world where WHO stated in the media recently that this virus is an Epidemic.
I understand your position regarding the... Read more
Yeah it is unfortunate and unforeseen. The virus is an epidemic in China, not outside China. It is not yet pandemic, it may become so, but the WHO hasn't declared it.
Would 1cover cover you if you go... Read more
t blocked from a flight because you had a temperature, due to some other cause?Similar opinion? Write a review on ieatwords.com.au!
Find out how 1Cover Already Overseas Insurance compares to other Travel Insurance
Know better, choose better.
- Already Overseas Travel Insurance
- Verified customer
Perfect
excellent value didn’t have to claim. Always use this insurance & made a claim whilst overseas on a previous trip. The staff were so caring and claim process was very easy. I would highly recommend this insurer
1 comment
Customer Service R.1Cover
Hi Carolyn, I'm pleased to hear that our team was able to help you out at your time of need. Thank you for trust and loyalty! We look forward to servicing you in your next adventure.
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Review collected in partnership with 1Cover
AndrewMSouth East Queensland, QLD
- Already Overseas Travel Insurance
- Verified customer
Simple, easy to use & cheap
Simple, quick and easy to use website for quotes and payment on travel insurance with great cover and very competitive pricing. I will gladly continue using one cover for all my travel insurance
1 comment
Customer Service R.1Cover
Hi Andrew,
Happy to hear that you found our policies competitive and our service easy to use. We hope you had a great time on your trip and we hope to have the pleasure of serving you again in the future. Regards, Sophie
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 1Cover
- Already Overseas Travel Insurance
- Verified customer
Peace of mind knowing that we were covered 9f anything happened while overseas
I felt the policy was good value, and this was the 1st time we have used 1cover but it certainly won't be the last... I really liked how we were sent an email to extend our policy, if we extended our trip for any reason
1 comment
Customer Service R.1Cover
Hi Tena,
Happy to hear our policies helped provide you with peace of mind while on your trip. It's fantastic to know our customers can relax because of their cover.
We hope you had a great time on yo... Read more
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Review collected in partnership with 1Cover
RobertHSouthwest, VIC
- Already Overseas Travel Insurance
- Verified customer
The insurance covered everything that I needed
The whole process from start to finish was very easy and pleasing to manage, I was able to navigate the website very clearly and the whole process was seamless and worthwhile
1 comment
Customer Service R.1Cover
Hi Robert, I'm so glad to hear you're satisfied with our service and product. It's always encouraging to hear such nice words from a satisfied customer. We hope you had a great time on your trip and w... Read more
e look forward to serving you again in the future. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Kind Regards, Sophie, Customer Service.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 1Cover
KathySouth East Queensland, QLD
- 2 reviews
Think Twice
Have used One Cover Travel Insurance for several years. The first time we have ever made a claim for cancelled accommodation only to be declined as stated in a "clause" that absolves them from paying! Isn't this the point of insurance? Very disappointing.
1 comment
Customer Service R.1Cover
Hi Kathy, I am sorry to hear you're unhappy with the outcome of your claim. Please note you can choose to have your claim escalated and reviewed by an independent panel if you wish. To organise a revi... Read more
ew please email your policy details outlining your complaint to [email protected]. Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review. Kind Regards, Sophie, Customer Service.Similar opinion? Write a review on ieatwords.com.au!
KarenGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Already Overseas Travel Insurance
- Verified customer
Easy online application
My son was travelling overseas and his insurance ran out. I was able to take out a policy with 1Cover from Australia, plus renew it when my son extended his trip again, plus add extra countries, all with the touch of a button online. I also feel the policy was pretty good value, and thankfully we didn't have to make a claim.
1 comment
Customer Service R.1Cover
Hi Karen, I'm so glad you were happy with our service and that you found it easy to use. It's always encouraging to hear from a satisfied customer. Thank you for choosing 1Cover and for taking the tim... Read more
e to leave us a review, we really appreciate it. Kind Regards, Sophie, Customer Service.Similar opinion? Write a review on ieatwords.com.au!
Find out how 1Cover Already Overseas Insurance compares to other Travel Insurance
Know better, choose better.
- Already Overseas Travel Insurance
- Verified customer
We always use 1 Cover and they have been professional and responsive
My wife and I were offloaded from a cruise ship in Busan South Korea after I injured my back. 1 Cover were extremely supportive for my wife and I and assisted us in our return to Australia. I was impressed with the contact from the company as well as with the responsiveness for the settlements. I have no hesitation in recommending their services. We will continue to use them for our Domestic and Overseas travel.
1 comment
Customer Service R.1Cover
Hi there, big thanks for the kind words and continuing loyalty, it means the world to us! I am so pleased that we could assist with your claim and that you found the process easy and straightforward. ... Read more
Happy customers is our number one goal! We're looking forward to providing you with legendary service again in the future! Kind Regards, Sophie, Customer Service.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 1Cover
- Already Overseas Travel Insurance
- Verified customer
Great service highly recommended
Have used this travel insurance before and got great service both times will use again when I next travel in the next couple of years plus phone calls offer great service also
1 comment
Customer Service R.1Cover
Hi Myra, thanks for your great review! It's amazing amazing to hear from satisfied customers. We look forward to covering you again in the future! Kind Regards, Sophie, Customer Service
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Review collected in partnership with 1Cover
Henk BruinsKimberley, WA
- 2 reviews
- Already Overseas Travel Insurance
- Verified customer
Well we did not need to resort to our travel insurance
What I personally like about your insurance that it recognises the importance of cardiac ablation and the reduced risk of arterial fibrillation after this procedure. Well done guys! Awesome! This is so important to be understood.
1 comment
Customer Service R.1Cover
Hi Henk,
We like to think we're different from other insurance companies, so thank you for such kind words. I’m glad that you are happy with the service we provide. It's always encouraging to hear pos... Read more
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Review collected in partnership with 1Cover
AndrewWSydney, NSW
- Already Overseas Travel Insurance
- Verified customer
Well priced with having a pre-existing medical condition
Well priced with having a pre-existing medical condition.
First time and will use again.
Very easy to navigate and get a quote and them submit to an order.
Thankfully I didn't have to use while away.
1 comment
Customer Service R.1Cover
Happy to hear that you found our policies competitive and our service easy to use. It means so much when we hear a customer tell us how happy they are with our service & pricing. Thank you for choosin... Read more
g 1Cover and for taking the time to leave us a review, we really appreciate it. Thanks SophieSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 1Cover
Vicki S.Melbourne, Victoria
- 28 reviews
They take trouble to amend a problem
Review amended from 1 to 5 stars after they rectified a problem I had not receiving a promotional voucher. I now have confidence they will step up to the mark in the event of a claim.
UPDATE: I did in fact need to see a doctor during my trip (cost was $400US!). 1Cover paid without any problems.
Note: print out your 1Cover policy/details and include it with your travel paperwork as if you need to see a doctor overseas, they will request to see it. I had to ask 1Cover to email me my copy, which they did.
1 comment
Customer Service R.1Cover
Hi Vicki, I'm sorry to hear that you have not received your refer a friend voucher, there are some terms and conditions in conjunction with this offer but you certainly should have received an email r... Read more
esponse from our team regardless of this. I will send you a message to grab your email address in order for use to look into this for you. Thanks Sophie@1CoverSimilar opinion? Write a review on ieatwords.com.au!
John F DavisMelbourne
- Already Overseas Travel Insurance
- Verified customer
Best price for great coverage
1Cover Insurance is great because it is by far the least expensive, provides great medical coverage, is easy to obtain, and it is also available to purchase even when you are already overseas.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 1Cover
Find out how 1Cover Already Overseas Insurance compares to other Travel Insurance
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1 YARNS!Perth
- Already Overseas Travel Insurance
- Verified customer
Never Ever Again!!! Do Not Go Here!!!
I put a claim in took 18 working days too pay & it was a simple Small claim for bronchitis..They say they sort most claims in 10 days.Rubbish.I got asked 3 times to provide bank details which is a Standard question on there form.Furthermore they cancelled my policy because i travelled home to see a Dying Uncle who just passed away".Before i left" I asked there claims staff that i needed to speak urgently to sales staff about this on multiple occasions.(As i wouldnt have left if i knew i couldnt upgrade my policy)I Was told they would contact me asap.& never did! Basically they lied! I wouldnt give this company a point 1 out of 10.The service i recieved is WELL BELLOW any insurance company i've used before."STAY AWAY"!
1 comment
Andrew C.1Cover
Hi there, I am very sorry to hear you are not happy with the customer service you have received. I have escalated your claim and we will be in touch as soon as possible with a resolution to this. Plea... Read more
se let me pass on my condolences for the loss of your uncle from myself and the entire 1Cover team. Kind regards, Dorian at 1Cover.Similar opinion? Write a review on ieatwords.com.au!
- Already Overseas Travel Insurance
- Verified customer
absolutely terrible
do not go with this insurance company. they will try to do everything to not pay out your claim. they never check there emails or call you back. my claim has been going for 3 months now and they haven't done anything in weeks. i have sent over 200 emails in 3 months and they haven't done anything. Lazy, unprofessional. There standard reply rate is 10 working days, which is also terrible. I WARN YOU STAY AWAY FROM THIS INSURER.
I had all my luggage and a sum of money take from me at knife point in serbia. I have tried erything I can to get th...Read more
9 comments
1Cover T.1Cover
Hi Benjamin, Firstly I am so sorry to hear of the incident in Serbia where you were robbed at knife point. Secondly I apologise for the difficulties you've had in making this claim and getting assista... Read more
nce from Allianz Global Assistance, our underwriter. I am currently following up with them now to get more details on why this case has taken so long to investigate. I will do everything I can to assist you in getting this matter resolved. Regards, Mel at 1Cover. [email protected]I would appreciate that a lot. I feel it's too late now for redemption but would appreciate your efforts thanks
1Cover T.1Cover
Hi Benjamin, Just an update - nothing further is required from you to process the claim and the claim will be assessed by the end of the week. Because this claim is for such a high amount and because ... Read more
it is such a complex case Allianz have had to conduct a in-depth investigation. The have said you have sent 55 since the claim begun with the investigations team and you have always been responded to in a timely manner with over 20 emails being sent to you since the 19th June.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 1Cover
Daniele RichterSydney, NSW
- 2 reviews
- 3 likes
- Already Overseas Travel Insurance
- Verified customer
Great efficient service
Though we didn't make a claim so cannot vouch for the customer service team, the online portal is amazing to use. We were travelling around the world and first stop was our wedding in Bali, we completely forgot to book insurance beforehand however 1Cover allowed us to book our travel insurance once we had already started travelling.
Thank you for a great service :-)
1 comment
1Cover T.1Cover
Hi Daniele, Thanks for sharing your feedback. We really appreciate it. Happy and safe travels. Regards, Mel at 1Cover.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 1Cover
- Already Overseas Travel Insurance
- Verified customer
Really fair and quick to respond
I was snowboarding in Japan and broke my leg from losing control on the course and running into a tree hahaha. I was taken to hospital and had surgery immediately. The next day I called 1cover to see if I was covered and after providing all relevant documents, I was covered for all medical costs with no worries.
1 comment
1Cover T.1Cover
Hi Corey, Sorry to hear about your snowboarding accident, we hope you have made a full recovery. Thanks for sharing your review. Regards, Mel at 1Cover.
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Michelleasked
Already over seas can i get insurance now?
1 answer
Customer Service R.1Cover
Hi Michelle! If you are currently overseas, the only policy we can offer is the Already Overseas policy. The Already Overseas cover is appropriate for Australia residents who are already overseas and need travel insurance cover because they have either forgotten to purchase before they left Australia or, their existing travel insurance policy has expired.
Please read our conditions of purchase carefully. We can only provide cover provided that you satisfy the following conditions at the time of purchase:
- You are aged 64 or under; and
- You have a permanent residential address in Australia and will be returning to resume residence in Australia at the end of your journey; and
- You intend to return to Australia on the date your policy ends; and
- You purchase your policy within 30 days from either the date you departed Australia; or the expiry of any other travel insurance policy; and
- Your period of overseas travel does not exceed 15 consecutive months in total from the date you originally departed Australia;
- Please note there is a 72 hour waiting period from the start date of the policy for any benefit to be valid
Please note:
For this cover "journey" means the time from when the policy is issued while you are overseas and ends when you arrive at any immigration counter in Australia.
- Journeys can be up to a maximum of 90 days.
- Purchasing an Already Overseas policy is limited to one journey every 12 months.
- No pre-existing conditions will be covered under this policy unless it's an automatically covered condition with 1Cover and you meet the criteria on page 61 of our PDS
Please contact our Call Centre on 1300 192 021 if you have any further questions or would like a quote.
Let me know if I can assist you any further.
Michelleasked
I forgot to get travel insurance and am already away can i get now?
1 answer
Customer Service R.1Cover
Hi there! If you are currently overseas, the only policy we can offer is the Already Overseas policy. The Already Overseas cover is appropriate for Australia residents who are already overseas and need travel insurance cover because they have either forgotten to purchase before they left Australia or, their existing travel insurance policy has expired.
Please read our conditions of purchase carefully. We can only provide cover provided that you satisfy the following conditions at the time of purchase:
- You are aged 64 or under; and
- You have a permanent residential address in Australia and will be returning to resume residence in Australia at the end of your journey; and
- You intend to return to Australia on the date your policy ends; and
- You purchase your policy within 30 days from either the date you departed Australia; or the expiry of any other travel insurance policy; and
- Your period of overseas travel does not exceed 15 consecutive months in total from the date you originally departed Australia;
- Please note there is a 72 hour waiting period from the start date of the policy for any benefit to be valid
Please note:
For this cover "journey" means the time from when the policy is issued while you are overseas and ends when you arrive at any immigration counter in Australia.
- Journeys can be up to a maximum of 90 days.
- Purchasing an Already Overseas policy is limited to one journey every 12 months.
- No pre-existing conditions will be covered under this policy unless it's an automatically covered condition with 1Cover and you meet the criteria on page 61 of our PDS
Please contact our Call Centre on 1300 192 021 if you have any further questions or would like a quote.
Let me know if I can assist you any further.
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Customer Service R.1Cover
Hi Peter, we're sorry for the initial delay in responding to your enquiry. Our initial focus was on helping customers who were already overseas. We pride ourselves on great customer service; and it's ... Read more
disappointing that we were unable to meet our usually high standard. But keeping an open dialogue with our customers is how we improve, so thank you for your feedback. Regards, Doug.