In what seems to be one of the hardest times for people in the century, 1Cover have proved themselves to be greedy and unethical when they have been given the opportunity to show good faith to their customers by offering a refund on unused premiums due to Covid. This company is one of the only travel insurance companies CHOOSING not to partake in the ACCC Relief Package - which provides insurance companies the opportunity to offer refunds. Keeping customer money for insurance that cannot possibly be used is theft. There’s simply no other way of...Read more

This policy was not the cheapest but I was referred to them by a friend . I am just relieved that I am not in a situation where I needed medical help . They will not be using them again either . I regret the referral . This is the worst service I have ever had . I have done a lot of international travel and 1 Travel communication is pathetic . We were to cruise to USA on 8th April and spend another month over there on tours . The cruise and tour companies have been very quick to settle and can't fault them regards communication . I have made p...Read more

After an initial phone call we were directed to email. After 8+ emails we received no reply, only a computer generated acknowledgement.
We have previously used 1 Cover for international travel and have been pleased with the service, though we have never made a claim. This time however we find communication very poor.
We were due to leave for Europe on May 11. We bought our tickets and insurance back in October 2022 (no sight of pandemic then and nothing on the "What you are not covered for" advertising info page).
We are NOT making a claim b...Read more

I and my family always used ICover insurance for my trips primarily based on cost and reviews.
I had my cruise cancelled by the cruiseline due to the virus.
I contacted 1Cover one week ago to ask if the travel insurance fee paid to 1Cover could be credited toward future travel insurance with 1Cover. I received an automated reply like so many others, saying that they will be in contact soon. Reports in the news are that the government requests that travel companies cannot charge excess cancellation fees. The time spent by 1Cover in initiating t...Read more

I actually got on this site to see if anyone else was posting about their experience with 1Cover in light of the COVID pandemic. This crisis has certainly highlighted the uselessness of travel insurance, it's only when you go to claim that you realise the value of the policy-worthless!
Like other reviews, all I am asking for is the common decency to respond to my email and possibly offer a credit or refund of the policy. They have already made it clear that there is no paying out on out of pocket expenses. They were very quick to send an email ...Read more

We've been using 1cover for the past 5 years. I found prices to be competitive and easy to navigate on line policy manager. Taking out new travel policy has always been easy ...Until we had to claim and cancel current policy. So over 5 years and 20 policies later and no claims, it was all good until they had to pay us something back. Firstly they rejected phone repair, even after I complained and asked for it to be considered for loyal customer as gesture of good will. I understood phone screens were not covered but circumstances how it ac...Read more

Policy was easy to set up and customer service team were lovely to deal with. HOWEVER, the COVID-19 pandemic hit and our trip was cancelled. 1Cover agreed to refund our policy (taken out well before the pandemic) as a good will gesture. We were pleased with this and received an email notification advising funds would arrive in my bank within 5-6 days. Funds did not arrive as promised. So I sent an email asking what was happening. Reply I got was that they would look into it for me. Funds still not in account a few days later and no reply explai...Read more

I thought my travel was going ahead and it won't be affected, so, I bought the premium insurance (around $700), however, 10 days later I found my flights were cancelled, so I decided to cancel my travel insurance as Why should I pay if I can't even use it?! So I tried to call them many times to cancel it, spent over 1h waiting on the phone for many times and none has ever replied to me. After sending many emails, and 12 days later, now they reply to me saying I have no right to get a refund due to being after the 14 days cooling-off period?!

G...Read more