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- Comprehensive Travel Insurance
- Verified customer
Quick, easy, comprehensive!
Every time I travel I use 1Cover. The registration process is a breeze and the pricing is very competitive. While I've been lucky enough to not need to lodge a claim, I see 1Cover as providing value for money and I am satisfied with the level of cover offered and inclusions.
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Review collected in partnership with 1Cover
- Comprehensive Travel Insurance
- Verified customer
Easy process
It was teh first time we used 1 Cover (it had been recommedned by a friend)
The process of obtaining insurance was simple and straight forward
We were lucky and didnt need to make a claim so it worked out well all round
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Review collected in partnership with 1Cover
Neville Tu OtooSouth East Queensland, QLD
- 2 reviews
- Domestic Travel Insurance
- Verified customer
Camper bond, covered!
We initially had cover from Coversure but came across 1Cover on a search for insurance to cover the gap from their Rental Car Insurance Excess from the $3000 to the rental companies $5000 bond. When we found out 1Cover had an excess of $5000 we were stoked. We will use 1Cover for all our trips from now on.
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Review collected in partnership with 1Cover
StewartHCanberra 2600, ACT
- Comprehensive Travel Insurance
- Verified customer
Excellent value for money and great coverage
The policy was great value with good coverage.
We added cover for skiing, which included in bounds and included off piste in bounds also. Much better value than similar policies.
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Review collected in partnership with 1Cover
- Domestic Travel Insurance
- Verified customer
Great to deal with
We have used 1Cover a couple of times but had our first claim recently. We found them great to deal with and the claim was processed very quickly. Highly recommend
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Review collected in partnership with 1Cover
RobbedGreater Melbourne (Metropolitan), VIC
Useless cover - claiming was a waste of time and money.
I am a repeat customer however, I will never use them again or recommend them to anyone else.
On my recent holiday, I had a camera stolen from my accommodation. I expected 1Cover's travel insurance to be adequate enough that it would cover me for the replacement cost of the camera (including battery & memory card) minus the excess. The camera was in excellent - almost as new - condition and costs more to buy today than when I purchased it in 2016. However, 1Cover have claimed age/wear and tear and depeciation as their excuse to not reimburse m...Read more
e for anything - including the cost of the Police Report, Memory Card, and Sony camera battery which were part of my claim. All up, I am now out of pocket for over $500. By saving themselves $230, they have lost a repeat customer and gained themselves even more negative feedback. Somehow, their short sighted MO of penny pinching at the expense of customer satisfaction makes good business sense to someone at 1Cover. I'm only grateful I didn't need to claim for anything more serious!1 comment
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AmyFAustralian Capital Territory
- Comprehensive Travel Insurance
- Verified customer
Always responsive
Easy to arrange, easy to get support when needed and very responsive to clients.i would happily recommend 1 cover to family and friends when they travel. Now to plan my next trip
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Review collected in partnership with 1Cover
The reviewer stated that an incentive was offered for this review
IanWSouth East Queensland, QLD
- Comprehensive Travel Insurance
- Verified customer
Great insurance
We found the policy easy to set up and as we needed some help, a phone call to the insurance company sorted it out for us.
We did not need to claim and it was the first time insuring with One Cover
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Review collected in partnership with 1Cover
DuncanGMid West, WA
- Domestic Travel Insurance
- Verified customer
Excellent
Excellent and easy to deal with got cover over the internet. Got regular updates and emails to check if it was what we needed and if we needed to expend our cover
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Review collected in partnership with 1Cover
Rebecca PSydney, NSW
- Domestic Travel Insurance
- Verified customer
Wouldn’t leave home without it!
We use 1 Cover on all our travels and highly recommend them. We were very pleased when we claimed for a missed port on one of our cruises and the claim was dealt with in a short time. We will continue to use 1 Cover on all our travels as our daughter now lives in Texas. Thank You for your continuous service to us.
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Allen WSouth East Queensland, QLD
- 2 reviews
- Domestic Travel Insurance
- Verified customer
Got us covered
We never thought about taking insurance for domestic holidays until one time we had to make changes to our plans and found out the hard way what that can cost financially and emotionally. Since then we have taken insurance with 1 Cover.
We have found the process, options and cost of the insurance easy and affordable giving us confidence that we will be covered .
While we didn’t have to make a claim on our recent 4 week holiday interstate it was peace of mind to know we had backup should something go wrong.
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Review collected in partnership with 1Cover
stressed outSydney, NSW
- 2 reviews
- Comprehensive Travel Insurance
- Verified customer
EXTENSION OF TRIP COVER
Spoke to representative re extending my trip
for 3 days and this was attended to immediately. Was advised there was no extra cost. Really pleased if this is the case. Trusting the rep.
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Review collected in partnership with 1Cover
- Already Overseas Travel Insurance
- Verified customer
Perfect
excellent value didn’t have to claim. Always use this insurance & made a claim whilst overseas on a previous trip. The staff were so caring and claim process was very easy. I would highly recommend this insurer
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Review collected in partnership with 1Cover
LouiseDGreater Melbourne (Outer), VIC
- Medical Only Travel Insurance
- Verified customer
Perfect for me
Very simple process and good to know I am able to get cover as I have a congenital heart defect and cover 1 recognize that the rest off my health is fine and I dont need a medical
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Review collected in partnership with 1Cover
DavidMSydney, NSW
- Comprehensive Travel Insurance
- Verified customer
Excellent cover, easy application and assessment of pre-existing health conditions
Great policy I found the application process for my significant health conditions easy to use and well managed. I work in the Insurance industry and was pleasantly surprised at the ease of the process
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Juan ManuelGSouth East Queensland, QLD
- Medical Only Travel Insurance
- Verified customer
Travel Insurance
We used just one for the first time and it was good value. The policy was easy to set up and easy to follow and understand because it had just the essentials we needed.
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RobertMSouth East Queensland, QLD
- Comprehensive Travel Insurance
- Verified customer
It doesn't cover very much.
My iPhone was water damaged and when I called about making a claim they said it is not covered for that. I also read in their policy document that it's not covered for virtually any other damage to a phone, (Cracked screen, etc.) They have so many exclusions that they can avoid paying for almost any scenario. I hope that if I had a medical emergency that they don't treat it it in the same manner.
1 comment
Customer Service R.1Cover
Hello Robert,
I’m sorry to hear that you were unhappy with the outcome of your claim. However, you can choose to have your claim escalated and reviewed by an independent panel if you wish. To organise... Read more
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Review collected in partnership with 1Cover
1Cover does not offer $0 access option anymore
I asked 1Cover and they advised that 1Cover does not offer $0 access option anymore for travel insurance. Company have changed their policy. I will be buying from other company.
1 comment
Customer Service R.1Cover
Hello Man,
In the past we offered a $0 excess on our policies. unfortunately we no longer have this option available. Lowest option we have is a $100 excess on the Domestic, Comprehensive, Medical Onl... Read more
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KimGreater Melbourne (Metropolitan), VIC
Heartbreaking Service
My husband and I were in Europe in June and he developed bilateral Pulmonary Emboli and couldn't fly for 2 weeks. 1 Cover told us to book another motel of a similar quality and keep in touch. As it was school holidays and peak time, most motels were booked out so we had to move a couple of times. Our flights were put on hold and when the time came to rebook, it became a nightmare. Everytime I called 1 cover I spoke to a different person. Noone knew what was going on. I had to get a friend in Melbourne to talk to them and try to get us on a f...Read more
light. this took 2 days. They wanted a passport stamp that didn't exist, once again no one knew their job. On our return, they didn't want to pay the motel costs. It took months of emails until it was repaid, but not fully. I would never use them again or recommend them.1 comment
Customer Service R.1Cover
Hello Kim,
I’m sorry to hear that you were unhappy with the outcome of your claim and the service you received. You can choose to have your claim escalated and reviewed by an independent panel if you ... Read more
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BenWCentral West, NSW
- Comprehensive Travel Insurance
- Verified customer
Simple, easy to use service
Heading away on a ski holiday with my son I neeed to know we were well covered. 1Cover provided a simple language policy coving us for everything we needed.
The website is easy to use, the policy summary is comprehensive but all in one page, the SMS check up too see if we needed to extend was very clever.
Will use again for sure, great value for peace of mind.
1 comment
Customer Service R.1Cover
Hello Ben,
I’m glad you found our policies competitive and our service easy to use. It's always encouraging to hear such nice words from a satisfied and loyal customer.
We hope you had a great time o... Read more
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Review collected in partnership with 1Cover
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Questions & Answers
Mickasked
Do you offer excess insurance for motor home hire?
1 answer
Customer Service R.1Cover
Hello Mick,
We provide rental vehicle excess up to $5000 for motorhomes that are less than 4.5 tonnes. If you have any further queries, or require assistance, please forward an email to [email protected]
Regards, Helen
Monicaasked
Will you deal with a medical emergency & pay medical costs upfront
2 answers
Monica
You need to ask this question to 1Cover!!
I posted a review because I am unhappy with them!
Customer Service R.1Cover
Hello Monica,
If your medical expenses are more than $1000, then we liaise with the medical team and take care of the costs for you. Under $1000, you need to pay upfront and lodge a claim once you return. If you have any other queries, please email your queries to [email protected] Regards, Helen
Jacquieasked
I will personally be putting my daughter into a public school overseas for a few months. Would she be covered for all medical medical expenses eg breaking arm at school, need to visit doctor ?
3 answers
Im not too sure... you are best to email them and confirm it your coverage. Ive done this in the past and they have replied in reasonable time.
thanks will do
Customer Service R.1Cover
Hi Jacqui, thanks for getting in contact! We don't have any specific general exclusions for going to school overseas. Provided your daughter isn't engaging in any sort of manual work she may still have provisions to claim if she became sick or injured herself. Please refer to our PDS for our full terms and conditions:https://www.1cover.com.au/assets/1Cover-AU-Standard-PDS_20190710.pdf/ and please do not hesitate to get in contact if you need any further assistance. Kind Regards, Sophie, Customer Service.
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Customer Service R.1Cover
Hi,
Of course, we consider all claims on a case-by-case basis, and our aim is to work towards a solution. If you’re unhappy with the outcome of your claim, you can choose to have the original decision reviewed by emailing your policy details to [email protected]. Regards, SophieI’m sorry to hear that you’re not happy with the outcome of your claim. Depreciation is applied to items under the standard Luggage and Personal effects based upon age and wear & tear of the item.... Read more