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2nds World Questions & Answers
Physical store, Online store9 questions from our users
Elizabethasked
Top load washing machine no agitator 8.5kg
No answers
Sujit S.asked
I bought a TV from 2nds World Auburn. In invoice it says 1 year + 2 years bonus warranty. When I call the TV manufacturer company they said 1 year warranty form manufacturer but next 2 years from retailers . Came to know 2nds world do not exist . Can any one suggest me where I can take this issue ? I still have one year warranty? and my TV is not working at all.
2 answers
Talk to Harvey Norman Customer Care. They bought 2nd World; https://www.channelnews.com.au/breaking-news-gerry-harvey-buys-2nds-world/.
If not resolved, then escalate it to Fair Trading and they can guide you the proper way: https://www.fairtrading.nsw.gov.au/help-centre/online-tools/make-a-complaint
Hope it helps!
Do update us if it is resolved and how.
Cheers
Thanks Dip !!
JLFasked
I purchased a Samsung 470L top mount fridge in September 2017. It was sold to me as a factory second on the basis of minor dints on the side. This is reflected on the code on the receipt. A couple if months ago it started freezing food and linwood in the fridge, even in the lowest setting. I called Samsung servicing who asked me for the serial number. I checked the crushed and found that it had been scratched off. In two places. Samsung told me it was a refurbished model and without the serial number they could not validate the warranty. At no time did 2nds world tell me I was buying a refurbished fridge without a warranty. Obviously I would not have gone ahead with the sale. Samsung could not assist me and referred me to Sydney Appliance Centre who have quoted me between $500 and $600 for repair. I am not going to pay this for a fridge that I am not confident will ever be in good working condition given yhsf it was sold to me as faulty. So 2nds world I have no other option than purchasing a new fridge barely two years after purchasing one that I expected would last me a good few years. I am angry that I was misled and ripped off. And it seems there is no recourse. The 2nds world website does not even have any links on it. I cannot find a customer service number anywhere. So 2nds world, what are you going to do to help me?
Pragya S.asked
Why your all the branches closed??? We have paid you 5000$ and have purchased so many products and we want it’s delivery but you people are neither responding to phone calls nor you are open
Olgaasked
Do you sell SMEG ovens? Model number. SFA7390X. Can you tell me how much it is?
Jay Walkerasked
Is there any review on installation of freestanding oven? They have the cheapest delivery/install package but are their contract installer licensed electrician and workmanship guaranteed?
2 answers
2nds World2nds World
Hi Jay, we only use qualified and licensed installers and keep a very close eye on their performance & feedback. We regularly get very positive emails from customers who have used our installation service. This was sent to us by a customer last month (I have removed the name for privacy reasons). "I have previously got my washing machine from you and said i would be a return customer. Just had my oven and stove installed. My installer leon was such a credit to your company name, the washing machine installer was also lovely, i will be telling everyone that this is a much better way then to go to the big department stores as they are no help at all. Thank you again 2nds world and Leon"
We are very confident you will not be disappointed.
Thanks. the second part of the question was unanswered, re warranty on workmanship, (eg free from installation defects and and compliance to existing legislation on electrical installation if required in NSW). Thanks
brianasked
Is there a 2nds world next to Wollongong? - / there used to a 2nds world shop in fairy meadow though they either closed down or moved somewhere else
3 answers
Hello, I have no idea. My review was regarding purchasing online. If you rang 2nds World they would tell you where their stores are located.
Regards,
Howdy - ok thanks - I rang up directory assistance and they said there were 2 shops in Sydney / I might take your advice and try to call them - ok thanks again - cheers
2nds World2nds World
Hi Brian, our closest store to you would be our Caringbah store. We can deliver to Wollongong through our standard delivery service twice a week or daily with Australia Post/Toll. Please have a look at http://www.2ndsworld.com.au/delivery for all details.
Kerry wanstallasked
I purchased a Electrolux ergo rapids 2in1 stick vac one week ago, Have fully charged the vac, but it only lasts for about 5 min, and thn stops. Help please .
1 answer
2nds World2nds World
Hi Kerry, at which store did you purchase the vacuum cleaner? We will need to get it swapped out for you as it sounds like the unit is faulty.
IceRockasked
Two days back, i brought a hair straightener from seconds world and i am not happy with the product.Can i return the product?
1 answer
2nds World2nds World
Hi IceRock, sorry you hear you don't like the hair straightener.
As you can imagine it is difficult for us to take back a used hair dryer if it has already been used (I'm sure you wouldn't want to receive a used one :-) ) but please email your invoice number to [email protected] (subject: ieatwords - hair straightener) and we will see what we can do for you.
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