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Reviews

3.3

98 reviews
5
(52)
4
(6)
3
(0)
2
(3)
1
(37)
  • Transparency
    3.6 (33)
  • Customer Service
    3.7 (37)
  • Loan TypeFixed Rate (29) · Variable Rate (2)
  • Application Process
    3.8 (39)
  • Timeliness
    3.8 (38)
  • Loan Term5.286 years (14)
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Mark Payne - Outstanding Service

published

I had chosen 360 Finance out of a number of other companies several years ago when obtaining car finance. I found their rates very competitive and was impressed with the way that Mark Payne assisted me through the process. I have recently obtained car finance from 360 Finance for the third time and wouldn't hesitate recommending them to anyone
who was looking to obtain finance for their car.



Application Process
Timeliness
Loan TypeFixed Rate
Car ModelFord Mustang
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Kalaiy

KalaiyVictoria

They can beat any cheap interest rates

published

They are really good and they are able to make good interest rate . Consultant Yass was really good and he followed up to the banks and negotiated good interest rate

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateMarch 2020
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Sourab

SourabGreater Melbourne (Metropolitan), VIC

Worst service, guys not even response.

published

I have contacted them multiple times and submit my all details just for 10k and even after sending all information they never replied. I tried to contact them through email/call. Even again send request for call back. I don't know in this way how they are providing services.



Now I am worried they should not do anything bad with the information I have provided to them already. I will never approach to this company for type of services they are giving.

At least you should notify the person that loan request rejected or at least acknowledge the email/call.

Transparency
Customer Service
Application Process
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Loan TypeFixed Rate
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1 comment
360 Finance
Customer Service F.360 Finance
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Danny

DannyGreater Melbourne (Metropolitan), VIC

Awesome

published

I delt with craig from 360 finance and he was an absolute legend extremely helpful friendly easy to communicate with 10/10 would highly recommended 360 finance thank you craig again

Transparency
Customer Service
Application Process
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Loan TypeFixed Rate
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Eli V.

Eli V.Sydney, NSW

Amazing service!!

published

What an amazing experience with 360 finance I couldn’t have asked for a better guy to deal with but Kristopher!! This being my first time buying a car through finance, he made the process so simple and easy for me, he educated me on the whole process/steps and gave me updates everyday on my application. I was never left in the dark he answered all my questions and more (and I do ask a lot), he was just such a friendly positive guy with great customer service! I give him a 11/10 he honestly has made me highly recommend this company!

Transparency
Customer Service
Application Process
Timeliness
Loan Start DateMarch 2020
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Eddie Woodward

Eddie WoodwardSouth East Queensland, QLD

Exceptional Effort and Service

published

Dan from 360 Finance was amazing at being readily available with answering questions and being formal and efficient with keeping me up to date with the application and process.

Being a first car buying was nerve racking to begin with, but Dan was amazing at keeping the situation consistently calm.

I would highly recommend 360 and their services to my friends and family!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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Diana O.

Diana O.Central Queensland, QLD

Great services

published

My sales lady was excellant in her customer services., nothing was 2 hard for her.. I was not hapoy with the rate but after her explaining it was expected . Simona was still excellant

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateMarch 2020
Car ModelFord Ranger PX.I
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Sam Bennett

Sam BennettSouth-Eastern Region, NSW

  • 2 reviews

5 star service great customer service

published

Well Kris from 360 was such a great help with the purchase of my motorcycle. So easy to deal with understanding great service tailored to my needs would highly recommend contacting Kris at 360

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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Kerry

KerrySouth West, QLD

Excellence

published

Great customer service, very caring, they know what their doing, will definitely be coming back for all my loans and happy to share with others. I was treated as a friend not a customer which is always fantastic.

Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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Shauno

ShaunoSouth-Eastern Region, NSW

  • 9 reviews

Exorbitant interest rates offered.

published

24% was the best they could do for me. I have an excellent credit history, good savings and a steady income. After all the information I provided I received nothing back in writing. Just a quick call to say 24% was the best they could do, which I declined so they hung up and that was it. I attempted to use their online calculator and it wouldn't give me the repayment amounts without me providing my email address first.

Transparency
Customer Service
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Timeliness
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1 comment
360 Finance
Customer Service F.360 Finance
Suneesh

SuneeshGreater Melbourne (Outer), VIC

  • 3 reviews

Worst! do no approach them as it's waste of time

published

Applied for 20k car loan and was asked many questions here and there and finally advised that I have to have larger deposit to get approval! I mean why would I even apply for loan if I can afford larger deposit...use common sense! Also weird because I applied another finance company and they approved for 25k with no deposit condition.
Not sure how they are going to get customers if they have this type of service

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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1 comment
360 Finance
Customer Service F.360 Finance

Amazing customer service!

published

I was a little nervous due to my credit rating not being good at all. Most companies treated me poorly and said it was never going to happen. 360 finance called me within minutes of my enquire and we got the ball rolling! My broker, Kris, was amazing throughout the whole process, it was rather quick and he kept me updated throughout the whole process with texts/phone calls which I really appreciated. In the end, I walked away with my dream car and a good loan! Which, a lot of others said it wasn’t possible. Kris did such a good job and went above and beyond for me, as well as just being a super nice dude. Great asset you guys have with Kris! Definitely will be recommending these guys to anyone who needs a loan.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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1 comment
360 Finance
Customer Service F.360 Finance

Thank you for your amazing review, Jasmine! We are so happy Kris was able to assist you with such professionalism. We look forward to assisting you in the future!

Taryn

TarynSydney, NSW

Excellent customer service

published

Brock from 360 finance was a professional from start to finish he understood my situation and my requirements. He address my concerns with regards to interest rates and managed not only to get me the loan but at a decent interest rate meeting my expectations for repayments. He has guided every step of the process making it less stressful and easy.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateFebruary 2020
Car ModelSuzuki Swift AZ GL
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1 comment
360 Finance
Customer Service F.360 Finance

Thank you for your review, Taryn! Brock is an awesome member of our team. We wish you all the best with your new loan!

Aaron

AaronLaunceston, TAS

Absolutely amazing service from Kevin Crane and the team at 360 finance.

published

Kevin Crane and the team at 360 finance have done an amazing job with my loan extremely fast service hassle free process couldn't ask for anything thing else 5 out 5 definitely.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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1 comment
360 Finance
Customer Service F.360 Finance

Thank you for your feedback, Aaron! We love hearing about your experience with us.

Started off good ended terribly!!

published

[name removed] told me to go ahead and organise for car pick up, on the day I couldn’t pick up the car as the funds hadn’t even been transferred! Wasn’t able to pick car up for that week!! Had a crap time with their organisational skills or lacking there of. Will not refer people ever to this company. Was told over phone 4% then once all papers were sent to me I asked where it stated 4% they then told me it was at 4.90%. Lied to on all accounts

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJanuary 2020
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1 comment
360 Finance
Customer Service F.360 Finance

The reviewer stated that an incentive was offered for this review

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Excellent service

published

This is the third time I used 360 finance.
A special thank you to George Edwards for his assistance and speedy service.
Interested are the lowest in the market
Thank you.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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1 comment
360 Finance
Customer Service F.360 Finance

Thank you for taking the time to review us, Haytham. We appreciate your loyalty to our company, and George looks forward to continuing to assist you with finance in the future!

Donna Brown

Donna BrownMid North Coast, NSW

Fast, friendly, easy finance!

published

Fast, friendly, easy finance! Great rates!
Brock made the process so simple and quick. Thank you 360! We can now get our caravan and start some new adventures around Aus! Yay!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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1 comment
360 Finance
Customer Service F.360 Finance

Thank you for your valuable feedback. We think Brock is awesome too! We hope you enjoy all your adventures in your new caravan!

Excellent customer service - very honest and helpful

published

Special mention to Kyle Luke who was the finance specialist helping us with a car loan - was very upfront with all the facts and figures as we were dealing with a less than honest car dealership! Walked us step by step through the process, easy to contact and reach with very helpful advice. Will use again and recommend to others.

Transparency
Customer Service
Application Process
1 comment
360 Finance
Customer Service F.360 Finance

We really appreciate you taking the time to review us, Yen. Kyle is an asset to our company and he is glad you have enjoyed your service with us! We look forward to assisting you with finance in the future.

Harris

HarrisGreater Melbourne (Inner), VIC

  • 2 reviews

Excellent!

published

It’s the second time I’ve used this service, as soon as I needed finance I didn’t hesitate to call and in next to no time I had my finance sorted. Special mention to Dylan Casey who had helped out on both occasions, stress free and excellent service!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJanuary 2020
Car ModelJeep Patriot MK
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1 comment
360 Finance
Customer Service F.360 Finance

Hi Harris! Thank you for taking the time to review us. We are so happy we were able to help you with finance twice, and look forward to continuing to assist you as a loyal customer in the future!

j_t_tomlinson

j_t_tomlinsonPerth, WA

Speedy process and helpful staff. Always accessible.

published

I have had a good experience with 360Finance.

If I were to seek another loan, I would go to them first. They have been helpful and very transparent. The loan process form start to finish took us 5 business days.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJanuary 2020
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1 comment
360 Finance
Customer Service F.360 Finance

Thank you for taking the time to leave us this lovely review. We are very happy to hear you have enjoyed your experience with us. We look forward to assisting you with finance in the future!

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Questions & Answers

Alan Holley

Alan Holleyasked

You have taken £90 out of my account without my permission...And I don't even live in Australia and i haven't applied for any kind of loan
PLEASE ADVISE WHY THIS HAS HAPPENED? ?

1 answer

Dear Alan,

Thank you for your message. Unfortunately, these transactions have not been instigated by this business. We are a legitimate finance broking business, licensed by the Australian Securities & Investments Commission & are a subsidiary of one of Australia’s largest public companies. We do not direct debit accounts either in Australia and certainly not international accounts.

We have seen a dramatic increase in emails related to this recently. Please contact your bank to put a trace on this payment to find where it has originated & to notify that it is fraudulent.

We apologise that we cannot be more helpful at this time.

Please see below links for companies that we have found in the UK that might be the ones charging you;

https://companycheck.co.uk/company/09477517/FINANCE-360-LIMITED/summary

http://www.fca.org.uk/news/warnings/360-financial-limited-clone

Kind regards,

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