4WD Supacentre are giving 10 customers that leave a review a chance to win a $200 voucher. This is applicable for reviews both positive and negative. It is possible that reviews written may have been written by a reviewer that received this incentive.
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Poor product suprot
Bought a thumper max compressor on the third use it stopped making pressure and just kept running not reaching the shut off pressure . Put a gauge on it and confirmed it was way down on pressure. As it is still under the warranty period I went back to the store and politely explained what it was doing only to be told no warranty would be honoured due to the fact I had hard wired it and removed the alligator clips this being a common practice I didn't think would be an issue. After leaving the store without making a fuss I contacted there war...ranty department on line only to be told the same thing. I hold multiple automotive trades and have worked in the trade my entire life....I can honestly say that this is without doubt an excuse not to warrant the goods. I have allways believed in giving people a fare go so I ignored the negativity on social media about the 4wd supra center. It's not about $ it's about printables I have purchased a fare bit of gear in the past.. This is the first issue I have had ..no good will nothing they have lost me.
VERY INEFFICIENT SERVICE
Only come here if you can spare 45 minutes + to wait in the line at the checkout - absolute inefficiency at its best. I feel like I’m owed an hour of my time
These idiots want $30 to post a pair of lightbulbs. When I asked why, they replied that they had to be sent separately, although it is ONE purchase - have a look yourself: https://www.4wdsupacentre.com.au/led-headlight-kit-suitable-for-toyota-prado-150-series-2009-to-2015.html.
This is why I don't buy Australian anymore, cheaper to get it posted from overseas.
- Physical store
- Verified customer
Had nothing but issues .I have returned almost everything I have bought from them under warranty due to faults.poor customer service when it comes to returns and still waiting for money.will never buy there products again
Faulty products include there solar panels awnings.led 5 bar light kit.
Thumper max issue
Bought my thumper max for backup in case we got a flat on our 3 month trip around half of oz in 2018
Also bought a puncture repair kit .
Haven't suffered a puntrue to date and have only used the thumper 3 or 4 times to reinflate the vans tyres due to having to let them down a bit to get the van into the shed
Anyway went to use it this time for the annual holiday time and noticed its very slow and won't turn off when you aren't inflating, it used to be fast and shut off quickly
There's no leaks anywhere, so l rang head office and because it's o...
* WARNING TO BUYERS *
Recently returned from a trip to Fraser from hell. Camping with a toddlers is hard enough but even harder when your gear fails on you. If you need to rely on your gear DO NOT SHOP HERE.
I have spent $1000’s in 4wd supacentre building a camp trailer. Second night on Fraser and second use of the stove, one burner completely stopped the other pulses dangerously and flames lift right up, we had to use other random people’s. When packing up to head to remote west side I noticed the two bolts on the hinge of roof tent (out of warranty but only used ...
Absolutely disgusted with customer service
I purchased 7 domin8r led spotlights on special free shipping to be charged for shipping and have the price of item charged at full price also tried to contact online just get automated responses never get anywhere always same I have given up I should of purchased off eBay site would have got it $30 cheaper from same company with free shipping and Paypal would have guaranteed it last time I ever try do right thing and go direct to the store and save them eBay fees what a joke and the product turns up with lenses all scratched up not happy
Caveat Emptor - Buyer beware!
Swag mattress cover zip not stitched for 300mm. Was warned about these quality issues but bought online anyway. Warranty process too one sided and cumbersome to bother with. Ah well
Warranty claim is a problem
2 faulty items was like pulling teeth to replace or refunding, never would buy from this company cheap junk, and they will argue the point in handing refund or exchange..
20 MINS AND ITS DEAD
Brought the thumper max compressor off 4wd supacentre it arrived with broken battery clamps so couldn't connect it to battery after 5 emails and numerous pictures of the broken clamp they agreed to send new clamp. Four weeks later the clamp never showed up so i went and brought quality clamps from autoelectrics shop for $30. Went down to beach pumped tyres back up from 16psi to 34psi. The next weekend did the same so less than 20mins use all up and its toast. Went back to my $99 XTM one that is 5 years old and done at bleast 20hrs work and was ...only 20 seconds slowly than the Thumper on a tyre top up anyway. I do believe that 4wdsupacentre builds their products to a price not a quality even though they say they are quality they are not and their customer service is non existent. I personally would never buy another product off them again.
Warning DO Not Buy from this Organisation
I am passing on this warning because I don't want to see other people get caught out like I recently did.
I emailed questions to the organisation Customer Service Centre. All I received back was abuse. No positive assistance.
Overcharged / disinterested and incorrect installation advice
Went in to store in Victoria on the 13th December, person seemed uninterested, I made a purchase of a side awning which included a side wall at the advertised price, then purchased 2 extra side walls, paid by credit card only to find out later in the day that I had been overcharged.
I went back into the store same day and was told it would be refunded, take approx 2 days.
I sent 2 emails to which no response including going back into store a 2nd time which I was told would be fixed, which it was not, then contacted them by phone on 2nd January ...
Bush mechanic tool bag is a great tool kit a must have
Tool bag has all the tools you will need out bush and will help get you out of trouble when things don't always go your way and it also has great build quality especially for the price .
200w Solar Blanket was smoking from its first run
Give your solar blanket a run at home before you first use it, I was trying it out at home and I could smell something burning and it was the solar blanket. Pretty disappointing with the customer service, after raising a SD ticket, I had to call them after a week to get a status update on the next steps to get a replacement.
Advertise one thing, send you another, then deny the original ad they sent you.
I bought a "Big Daddy Deluxe Double Swag", advertised with mattress, 1550 mm wide and comes with a heavy duty bag. Only they don't send you the bag! And when you contact them (3 times) and they finally answer, they deny that the bag comes with the advertised product!
I dealt with Jordyn, absolutely terrible experience. Customer service skills zero! Wont give his last name for obvious reasons!
Terrible company, terrible customer service. Avoid like the plague!
LED Headlight Kit Suitable For Toyota Prado - 120 Series
i recently purchased the led headlight conversion kit for the prado 120 and whilst it is plug and play like they suggest, that is unless you are running the kings light bar and spot lights in this case once plugged in due to the prado being of negative wiring, high beam will not work and requires some wiring moderfications to be undertaken.
other then costing me a further $171.00 it seems to be a decent product, but the compatability issue with the kings light bar and kings spotlights should be stated before purchase of this product.
Kings 90 ltr Fridge / Freezer
I bought a brand new Kings 90 ltrs fridge / freezer to find that the item is faulty as it does not freeze nor cool!!! I have run the item on both 12 v & 240 v for over 24 hrs.
I contacted Customer Service to find out the item can not be returned to a store and / or exchanged, the buyer needs to lodge a claim and answer questions which includes posting a video and photos as proof.... the item if deemed faulty then needs to be sent to Qld for an assessor to review.... after that who knows?
4wd SupaCentre / Kings advertise quailty items yet when theres an issue the only initial support is a 1800 followed by a lengthy process all at the expense of the buyer!!!
Overall Customer Service and after sales support is absolutely disgraceful!!!!
Shocking costumer service
My wife went to the Heatherbrae store to purchase a battery she asked if they could assist her in placing battery into car due to its weight they refused her request and watched her struggle with the battery. When at the checkout she asked about her freebie they laughed and said too late should have asked before then watched her struggle to the car. Shocking customer service for their female customers they should be ashamed of themselves.
I Will Never Do Business With Them Again
Purchased goods online 3 weeks ago was guaranteed that goods were in stock and could pick up same day. Arrived and only part of order in stock advised will be in store within 7 days. To date have made 2 calls to customer service waiting on average 30minutes for someone to tell me goods still not in.
Must now sort out alternate Xmas gift, nil trust in anything they advise, nil customer care values from their end.
Would I recommend the company to friend or family member - No
Would I use them again - Definitely a No
- Online store
- Verified customer
Smooth transaction from purchase to delivery
Still cant believe I won a $250 voucher thanks again. After finally deciding what to buy I went with the titan fridge slide and thumper compressor and couldn't be happier. Not to mention i only purchased these items Tuesday night and everything arrived Saturday afternoon ready for a weekend install. Santa claus himself couldn't gaurantee that quick of a turnaround you've really made my Christmas 4wdsupacentre thankyou.
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Questions & Answers
Anyone else had trouble with their steel flat rack (120 series prado) not lining up with the brackets? It's so far out, I've loosened every bolt to allow room to adjust everything but its still really far out!!
Gerwood P.4WD Supacentre
Can you please send me an email with a few photos of how you are installing it and your order details.
My email is [email protected]
Can you use a plug and play wire set for a light bar
The wire set should include a fuse and relay of the correct amp rating.
Don't wire it direct to your high beam it must be able to be switched of independently from your high beam ( by law ) there will be a switch included in your wire set for this.
Gerwood P.4WD Supacentre
Yes you can use our plug n play smart harness to connect our light bars.
I have recently purchased a set of dominator 8 9inch spot lights to replace my previous Kings 7inch. I have used the original wIring harness (Illuminator plug and play) I’ve noticed that the wiring is running very hot... is this normal? Darren.
Gerwood P.4WD Supacentre
As the Domin8r driving lights are stronger then the old style you will need to purchase the plug n play smart harness to run the lights.
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