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Reviews

4.6

845 reviews
5
(658)
4
(103)
3
(21)
2
(18)
1
(45)
  • Build Stage
    • Post-Construction (235)
    • Mid-Construction (123)
    • Pre-Construction (103)
  • Customer Service
    4.7 (400)
  • Site Admin
    4.6 (316)
  • Timeliness
    4.4 (302)
  • Structural Integrity
    4.6 (222)
  • Plumbing & Waterproofing
    4.5 (208)
  • Electrical & Lighting
    4.6 (205)
  • Flooring
    4.7 (204)
  • Transparency
    4.5 (355)
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Priyangani

PriyanganiGreater Melbourne (Outer), VIC

  • Verified customer

Looking forward to build our first home with Eight Homes...

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
Eight Homes
Lily S.Eight Homes
Simone

SimoneGreater Melbourne (Outer), VIC

  • Verified customer

So Far so Good!!!!

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review

CdJJ

CdJJGreater Melbourne (Outer), VIC

  • Verified customer

Mostly satisfied with Eight Homes services so far...

published
Customer Service
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1 comment
Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review

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Anna D

Anna DGreater Melbourne (Outer), VIC

  • Verified customer

EIGHT HOMES HAS GONE THE EXTRA MILE

published
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1 comment
Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review

Joe

JoeGreater Melbourne (Outer), VIC

  • Verified customer

Our House Build was awesome

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateOctober 2020
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1 comment
Eight Homes
Lily S.Eight Homes
  • Verified customer

Can’t ask for more

published

We have been working with Tayla to finalize everything before we go to site. She has been amazing to work with and very considerate with our requests. Going back and forth via email can sometimes be too much but she has been patient in dealing with us.

We highly recommend her based from our experience so far!

Build StagePre-Construction
1 comment
Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Fantastic job Eight Homes!

published

We had an amazing experience with Eight Homes from start to finish and even the 3 month maintenance they have gone the extra mile. Build quality is really fantastic. We love our brand new home and we have already been recommending Eight Homes to all our friends and colleagues. Keep up the great job Eight Homes!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2022
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1 comment
Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Would recommend to others.

published

I had a fantastic sales person who was amazingly patient and the construction supervisor ensured everything was on track and on schedule. I didn't have any delays during the build and I was able to customise what was really important to me. The communication during the whole process was very timely and effective. As a first home builder, I felt that my considerations were really taken into account.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2016
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1 comment
Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review

Tori

ToriGreater Melbourne (Outer), VIC

  • Verified customer

Great experience so far

published

My partner and i just completed contract signing phase with 8 homes awaiting our block to title to begin the build phase. so far our experience has been nothing amazing. All staff involved have been very supportive, helpful and upfront and we have not had any issues throughout the sales or contract phase. we are looking forward to begin our build!

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Eight Homes
Lily S.Eight Homes

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BOZANA

BOZANAGreater Melbourne (Outer), VIC

  • Verified customer

Amazing work! So happy

published

Amazing work from Eight homes. From Sales Consultant Maddy going above and beyond.
The Construction team Danky & Mark, were Outstanding, the house was built so fast.
Danky always kept in touch and followed up on any issues that we may have, Mark always assisted with his knowledge around construction.
We highly recommended Eight Homes, you will not be disappointed.

Customer Service
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Structural Integrity
Plumbing & Waterproofing
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1 comment
Eight Homes
Lily S.Eight Homes
  • Verified customer

Excellent Support from Victor Elso

published

Victor have supported and helped during and after building construction.
He has done excellent work on house.
Quality of the house is good. We had some minor issue but has been sorted out.
There are some mistakes we have done over drafting. Rooms are smaller than what we were expecting.
Thanks You

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2020
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1 comment
Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review

Ken

KenGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Excellent Customer Service; Effective Communication Skills; High Quality & Best build designs; Worthwhile Experience!!

published
Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
Construction End DateFebruary 2020
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1 comment
Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review

Francis H

Francis HGreater Melbourne (Metropolitan), VIC

  • Verified customer

Great experience so far

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Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

excellent service

published

very impressed with the office staff, after signing final contract we realised to do some changes, eight homes happily did that, excellent service was given by all team members, the construction has commenced, Hopefully the construction process will be smooth and perfect like sale and admin department, very excited for new home .

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
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1 comment
Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review

Cheekie M.

Cheekie M.Greater Melbourne (Outer), VIC

  • Verified customer

Great experience so far

published

My experience so far has been great, the people have been very helpful and explained details of each contract and step along the way. My agent was very helpful in showing me and explaining what my house would look like at end of building, which many other companies were short off. My original price was also lower than what I originally started with so was very happy. All my question were answered in a matter of minutes. All the staff I have dealt with have been very helpful and lovely to deal with, I am looking forward to the end results once the house has been built.

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1 comment
Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review

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  • Verified customer

Best thing we have ever done.

published
Customer Service
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Structural Integrity
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Eight Homes
Lily S.Eight Homes
KellYYYY y

KellYYYY yGreater Melbourne (Outer), VIC

  • Verified customer

Brilliant team!

published

My journey has been good! From sales to contract such an easy process! Presite admin was brilliant! My onsite admin stephanie was so efficient, fast and prompt with replies! She always took the time to explain and provide all the information for me! She knew the contract well and would explain anything I needed to ask! Thank you

Customer Service
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Timeliness
Structural Integrity
Plumbing & Waterproofing
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Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review

JoJo

JoJoGreater Melbourne (Inner), VIC

  • Verified customer

Amazing Build!

published

The construction journey was great! My admin stephanie was so efficient and thorough with her work! Its great when you have assistance with your build! The end product was amazing! The colours worked so well and our family was so excited to move in! Our maintenance period was great! Thank you to the ladies in maintenance.

Customer Service
Transparency
Site Admin
Timeliness
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Plumbing & Waterproofing
Build StagePost-Construction
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Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review

Daniel M

Daniel MGreater Melbourne (Inner), VIC

  • Verified customer

Love my journey so far!

published

The presite word is amazing, so much information and assistance! During this stage I changed a few things and they were good! Now on construction and I’m happy to see the home coming together! Cannot wait for the finished product and seeing the home come together! Thank you to everyone in the office and my supervisor!

Customer Service
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Build StageMid-Construction
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1 comment
Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review

Maddison S

Maddison SGreater Melbourne (Outer), VIC

  • Verified customer

Fantastic Support from Maria and Team!

published

Maria and the team at Eight Homes were exceptionally efficient and made the entire pre-construction process a breeze, providing regular updates each week and offering assistance whenever needed.

Despite not yet completing our build, we are extremely happy with Eight Homes and would highly recommend Maria and the team for their customer service during the pre-construction process.

- Maddison and Amanda

Customer Service
Transparency
Build StagePre-Construction
1 comment
Eight Homes
Lily S.Eight Homes

The reviewer stated that an incentive was offered for this review

Page 2 of 43
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Questions & Answers

Jess

Jessasked

Hi there was just wondering why my review was rejected?

1 answer
Eight Homes
Lily S.Eight Homes

Hi Jess,

Thanks for reaching out to us.

It looks like you posted a review on our page 2 years ago, this is why your new review was rejected. Feel free to update your old review with your new comments and experiences.

Hope this helps.

Thanks,
Lily

yuehan l.

yuehan l.asked

Does 8Homes has an escalation manager to promptly tackle any serious issues experienced by its customers while dealing with finalisation of their building contacts, especially with the post-contract-variations (PCV)? as a matter of dealing with customers' complaints and feedbacks. Thanks

2 answers
Eight Homes
Lily S.Eight Homes

Hi Yuehan,

Thanks for reaching out to us.

Can you please email us on [email protected], with your build address and we will address this as soon as possible.

Thanks,
Lily

Dennis S.
Dennis S.

Dont Know.Not aware.

Crystal

Crystalasked

Is 8 homes the same quality as urban edge ?

2 answers
Eight Homes
Lily S.Eight Homes

Hi Crystal,

Thanks for your question.

Eight Homes prides itself for its streamlined building process, allowing us to deliver outstanding quality and unbeatable value, while making buying and building a new home easier than ever.

We don't compromise on quality and just like Urbanedge Homes, we pride our self on workmanship.

Please email us on [email protected], if you would like us to go through our process any further.

Kindest,
Lily

clement
clement

they do compromise on quality of material and labour, and also bad customer service.

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