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99 Bike NSW, Lidcombe
Ms SpinsterSydney, NSW
- 3 reviews
Go to Lidcombe and ask for Wan! The Sales Consultant that put me before profit and may have saved my life.
Bare with me. This is a review of 99 bikes that has taken me over a week to write. Namely because the Sales Consultant Wan (from the Lidcombe store)in some ways could get in trouble for this. He broke company protocol/policies/processes and they are there for a reason. They help the shop run smoothly and this means it is easier for the team to help us the customers. It also helps them pay the bills and bottom line in retail is critical. Despite this, Wan is the Sales Consultant that threw this all out the window because he isn't a sheep. He had...Read more
the guts to put his neck on the line, probably get in trouble and upset his coworkers for a complete stranger that was throwing a wobbly in the middle of the shop. Go because he is a legend and shake his hand. He is the type of Sales Consultant that is focussed on what you need, that's it. I'll never forget him. He has cemented my loyalty to 99 bikes for good and if they have awards for Employee of the Year, he gets my vote as a customer. So what did he do? I'm almost 50, never driven a car and just got myself a bicycle to get from A to B which I managed to stack before I had even paid for it. The right handbrake didn't work, my bike had been gathering dust and I was wasting money on Ubers. I was determined to get it fixed. This was last Saturday in Western Sydney when it was BLISTERINGLY hot. Bikes are rarely welcome on buses and without a car my only option to get it fixed was to ride it to a store. I live in Merrylands and decided Lidcombe was the safest, flatest route with less Pedestrians to ride a busted bike as an absolute beginner. I braved the scorching heat and set out naively. It was a grueling ride and I had to walk a lot of the way for my own safety and that of others. Even stopping the bike to get on an off was a shakey affair and I almost came off a few times and horrified or amused many motorists. I finally arrived at Lidcombe shaking. Relief and pride that I had done it, in heat worthy of the reception room too Hell and without injury to others or myself.Similar opinion? Write a review on ieatwords.com.au!
JanESydney, NSW
- 2 reviews
Very helpful staff. Customer focussed.
Had to buy replacement tubes and other accessories for our bikes and, as a first time customer, found the customer service refreshingly reliable and efficient. The sales representative had a professional knowledge of what I needed and put me under no pressure to buy.
Similar opinion? Write a review on ieatwords.com.au!
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