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Reviews

3.1

196 reviews
5
(83)
4
(12)
3
(11)
2
(21)
1
(69)
  • Product Quality
    3.5 (44)
  • Return Claim MadeYes (6) · No (45)
  • Customer Service
    3.3 (45)
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I got what I was looking for . Friendly service from confident, experienced personnel.

published

I was looking for particular inner tubes with car valves and found them straight away with no fuss or confusion . The assistant was helpful as soon as I walked in the door.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCollege Park South Australia
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The reviewer stated that an incentive was offered for this review

Dez Snipes

Dez Snipes

  • 2 reviews

Helped a little boy with a busted BMX

published

My twelve-year-old boy had a BMX with a buckled chain and a few other problems. We got to the workshop door in Bondi Junction and were told, because of the sudden rush of biz due to COVID and everyone wanting bikes, we'd have to wait until Monday to get the bike looked at. The mechanic asked what was wrong, we told him, and he said he'd fix it on the spot. Took him ten minutes or so. While he was working I watched the other mechanics all diligently, and expertly, fixing bikes. When the bike was ready, I handed him my credit card. He waved it away. Legend. Kid stoked. Bike fixed. Free.



Customer Service
Product Quality
Return Claim MadeNo
Store LocationBondi Junction, NSW
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Rachel M

Rachel MAustralian Capital Territory

  • 3 reviews

Best customer service

published

After going to every bike store in Canberra, we were blown away by the fantastic customer service at Mitchell. Great advice was given and nothing was too much trouble, they spent heaps of time answering all our questions. At some stores we visited, staff did not want to be bothered with us and looked annoyed and impatient when we asked questions. That was their loss as we bought two great bikes at Mitchell. Will never go anywhere else.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMitchell, ACT
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Helmi T.

Helmi T.Sydney, NSW

Rude arrogant manager and terrible workshop

published

Rude manager, worst customer service I had my tyre / valve replaced at their store after waiting for 2 hours and by the time I got home tyre got flat again when I called to check if they can help the person who answered the phone was rude, arrogant and didn't want to help

Customer Service
Product Quality
Return Claim MadeNo
Store Locationnorth parramatta
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Nathan

NathanSouth East Queensland, QLD

  • 2 reviews

Poor customer service experience

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationChermside
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Justin Z.

Justin Z.South East Queensland, QLD

Rubbish

published

I waited to receive some customer service. Another bloke rolls in his bike and the staff member looks at me and gives a halfhearted apology and bolted to the bike guy. Went to a competitor, a few doors down, and walked away happy as a pig in poo

Customer Service
Return Claim MadeNo
Store LocationBirtinya
Not happy

Not happyMetropolitan Adelaide, SA

  • 4 reviews

Worst service in history

published
Customer Service
Product Quality
Return Claim MadeNo
Store Location99 bikes Marion
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Steve J.

Steve J.Metropolitan Adelaide, SA

Faulty Product

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationProspect
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Ken Sullivan

Ken SullivanSouth East Queensland, QLD

  • 3 reviews

Very Helpful and Friendly Staff.

published

Needed a replacement Topeak mount for my front mudguards and was advised to go to 99 Bikes. My local is Ipswich and I was very happy with the service given to firstly locate the necessary part and then to place an order for one. Part arrived instore in 4 days and I was contacted on the day it arrived.
Needless to say I continue to go back to my Ipswich store as I keep getting top quality service.

Customer Service
Product Quality
Return Claim MadeNo
Store Location99 Bikes, Ipswich, QLD
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Pedro C.

Pedro C.South East Queensland, QLD

  • 11 reviews

Great Service, Passionate Bike Mechanics

published

The staff at Burleigh store have great customer service skills, always greeting customers when stepping foot in the store. Ask away, any questions are answered. They have excellent insight and experience when providing great tips and tricks on maintaing your new bike, No fee membership with discounts on parts and they sign you up on the spot when you purchase a new bike. They also include a free service which can be claimed within 30 days.

Customer Service
Product Quality
Store LocationBurleigh
Ms Spinster

Ms SpinsterSydney, NSW

  • 3 reviews

Go to Lidcombe and ask for Wan! The Sales Consultant that put me before profit and may have saved my life.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationLidcombe
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Aron

AronMelbourne

  • 2 reviews

The worst service and trade ethics so far!!

published

Be warned... no professionals behind their online stores yet to experience in store service, so far the precedence doesn’t project a positive experience.

Was recommended by a friend and ordered 6 items and accessories online, received emails stating the items were wrongly advertised and are no longer available.. with a 10% disc voucher. Used the voucher and ordered more items assuming they would’ve corrected stock error to yet receive another email stating those are not available with another 10% voucher obsolete systems and frustrated with the service...take your business to somewhere reliable.

Product Quality
Return Claim MadeNo
Shinadigins

ShinadiginsGreater Melbourne (Inner), VIC

  • 2 reviews

Very poor customer service

published
Customer Service
Return Claim MadeNo

An abusing mechanic

published

An abusing mechanic. I told them i wanted to buy a new bike instead of spending $200on a repair and i would be in.came to pick up the bike and he abused me. The other colleague pushed him to the back away as he kept telling me i was not a customer because i didnt want this bike fixed. Service customers be warned!!!!!

Customer Service
Return Claim MadeNo
Store LocationSpringwood 99 bikes
Judy

JudySydney, NSW

Act of Kindness for the fire affected South Coast

published

Found a kids bike dumped on the street and it looked brand new except the back wheel was buckled! So I took it up to 99 Bikes Bondi and James the mechanic fixed it for free and now it is going down the coast with the Salvos to be given to a child who has been affected by the fires!!
Thank you James your a legend xx

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBondi
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Litzie

LitziePerth, WA

  • 2 reviews

Bad service, front line staff helpful, thats where it ends.

published

my bike felt worse after the service, gears seemed wrong, took the bike back next day, bike repairer was very rude and obviously didnt think anything was wrong, He kept the bike overnight when I picked up the bike, it was still not fixed, took my bike to another bike shop, they fixed the problem and 45 mins later only charged me $45.00. Stay away from the rip off shop.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBelmont Store
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Nic

NicSydney, NSW

  • 2 reviews

Bad service

published

Young blokes bike had a service including brake replacement,took it back a few months later ( busy leading up to Christmas) only to have the service manager denied it was his problem that the mountain bike despite having little us had dust on the brakes that’s why they don’t work not the the fact they had no oil in the master cylinder

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCastle Hill
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Jrod

JrodMid North Coast, NSW

Worst online store ever

published

I ordered my products took 4 weeks to arrive from order was sent to the wrong address, was meant to be refunded it got sent back instead then had to re return it, it then took over a week to process my refund once it took a week to arrive back. 9 weeks from ordering it to receiving my refund is ridiculous and products I ordered broke in the first week of use not happy at all will never use 99 bikes ever again!!!

Product Quality
Return Claim MadeYes
Ken A.

Ken A.

  • 2 reviews

Made my first purchase with 99 Bikes

published

Made my first purchase with 99 Bikes online - and I unable to aptly describe the ease of the buy. Then, when I arrived at the store to pick up my new bike, again, it was the simplest of transactions. Their prices were by far the best. Without a doubt, I will be back and will absolutely recommend them to my friends who haven't yet bought through them. 10/5 stars!!

Product Quality
Return Claim MadeNo
Candice

CandiceSydney, NSW

  • 4 reviews

Average customer service

published

We bought a Petal bike for our daughter from Santa for Xmas. It broke by 9am Xmas day resulting in a fairly disappointed girl, however we went to the shop Boxing Day & they upgraded the bike to a Mongoose, which was on sale, so we didn’t have any further issues, but since this was the bike we were deciding between before Xmas a little disappointed we weren’t pointed in this direction originally.

Customer Service
Return Claim MadeYes
Store LocationAtarmon
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Questions & Answers

Elizabeth G.

Elizabeth G.asked

99 Bikes

Women's vintage pedal bikes? I

No answers
Phil key

Phil keyasked

SA, Marion

Hi, I have a layby which is due by 8/11. Merida 120 600 .Our hot water tank blew up this morning. Very expensive to replace. Can l have an extension of 4-6 weeks please ? We have bought 3 other mtbs from you . Much appreciated. Phil Key

No answers
Aaron

Aaronasked

99 Bikes

My wife and I seems to be addicted to the Kerosene used in the Bike Work Shop in 2 years.

It adjoining to my wife Shop doesn't have the ventilation system with the Bike Work Shop. In the Shop of the wife and there is no window and continuously Kerosene comes into the Shop of the wife.

Ask the help on Kerosene which has the experience which is similar to us or which it uses in 99 Bikes Shop is well known in any chances.

1 answer
Annie
Annie

Hi. Have you meet the mental phychologist? Get help from your local communities and Report the Health safty of Goverment.

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