- Verified customer
Very pleased overall.
Car was so fresh and new, it still had the new car smell. Which, let me tell you, is a great smell. All staff were helpful, polite and courteous all the time. Highly recommend Acorn.
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- Verified customer
Great service
We did not know about Acorn rentals until our repairer pointed it out.
What a pleasant surprise do find a now fuss service where everything was well done.
Thank you Acorn, we really did appreciate it.
Kurt and Elfi Mueller
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- Verified customer
Saved Christmas!
Everything was perfect we couldn’t have asked for more. Professional and helpful you saved Christmas for us and a lot of stress and money I’m forever great full . Thanks again
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Steve DPerth, WA
Great car and great service
Acorn provided a great car and exceptional service after car damaged in a "not my fault" accident
No hassles with the car being delivered to me at the smash repair shop and collected from me when the repairs were completed.
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- Verified customer
Very Easy to deal with
Staff were very helpful & professional. Wonderful to deal with, put my mind at ease & the hire car was brand new! Reasonable excess compared to other hire companies. Car was collected & returned straight to me, so very convenient. Would recommend & will use in future.
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The reviewer stated that an incentive was offered for this review
Fantastic
Great experience with this company. Staff on the phone were very helpful and friendly.
The vehicle was clean and great condition and was there on time.
It was such an easy process I would definitely use again.
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- Verified customer
Great customer service, easy procedure
Very friendly on the phone, made the whole process very easy. Provided a very good car in an excellent condition. Can't complain about anything. Received the car even a day before I needed it and could easily extend the rental for another weekend. Can only recommend Acorn Rentals for their service.
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Excellent service
Excellent service
Brought car to my home and picked up at end
Very friendly and efficient. Used car after mine was written off in accident. Delivered very quickly next day with no fuss saved me additional stress.
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ShellySouth East Queensland, QLD
These guys are fantastic very fast and lovley to deal with helped me out so much thank you
Customer service a1 5 stars
Yes all payments handled great
Yes vehcile was the sane one
I used the car to get to work and food shopping for my kids :) thanks
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Great service!
Great quality service.
Car was delivered on time and picked up when stated.
The car was in perfect condition, a great replacement vehicle to drive for a short while
Awesome people to talk with
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Muhammad S.Perth, WA
- Verified customer
So Nice and quick service which ever came across in my life.
In one sentence “ its all happened and done as it’s my company”.
All services provided looks like available in the next door doesn’t matter where you are, So quick and passionate.
Really thanks
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The reviewer stated that an incentive was offered for this review
- Verified customer
Saves a lot of mucking around and expense .
Very much appreciated, good service. No problems,great Great,GreatGreat,Clean and reliable.The Van was good to pick a few things up, as I am in the building trade. Thanks and have a good new year
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- Verified customer
Made the proccess of losing car alot easier
Car was given to me the day after the accident even though the other guy hadn't put a claim in. Made life much less stressful as I was able to get to work without issue.
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- Verified customer
Awesome service, such a life saver
Customer service was awesome, I didn’t have to worry about paying for anything as the accident I had wasn’t my fault. Car was perfect and suited my needs well. Would definitely recommend!
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- Verified customer
Great business run by very friendly staff
Staff were helpful from the start. Tried several car hire companies but no-one could assist as it was too close to Christmas. Acorn provided a very prompt service, easy to access assistance on line and the whole experience was incredible. Bond promptly refunded as soon as car returned and the vehicle was new and easy to drive. Highly recommend this company for any car-hire services.
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KatieoGreater Melbourne (Inner), VIC
- Verified customer
Very Satisfied!
Easy pick up and very convenient.
As it is coming up to the busy Christmas time of year it was great to have the car . Polite staff and very straightforward. All good!
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Good driving
Car was delivered promptly. Good condition and felt new. Good follow up when I needed to extend. Daily rate outside of insurance was higher. Will use Acorn again in future.
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- Verified customer
Beyond expectation!
Customer service was second to none.
Vehicle provided was near new and good.
A very good experience and would highly recommend Acorn Rentals.
Keep up with your excellent and friendly customer service.
Well done!
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Hassle free dealings
A total pleasure was my experience.
I appreciated no hassle, easy dealings, polite and excellent service, on time in fact early delivery and had they everything covered including a SUV similar to my own.
Thanks Matthew
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- Verified customer
How Good!!!!
The Service we received from the Acorn team was outstanding!. Started the process at just after 9am and physically had the late model, clean car delivered to us at home by noon. They keep in regular contact and made the whole thing so simple. It would be hard to ask for anything more. Thanks and made the accident less of a convenience. Thanks and great service.
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Questions & Answers
Phyllis Simpsonasked
Is there any cost to me when the vehicle is returned to you? Is the other parties insurance going to pay the invoice?
3 answers
There is no invoice. If you are not at fault then the other parties insurance is billed directly - all you have to do is fill the car with petrol (its full when you get it) and give the keys to the panel beater and drive away in your newly repaired car
I had no out of pocket expenses other than refilling the fuel tank. Can not ask for a better service.
Acorn Rentals X.Acorn Rentals
Hi Phyllis.
Acorn invoice and recover the rental cost directly from the at-fault's insurer so there are absolutely no rental costs charged to you.
We provide you a vehicle full of fuel and request it is returned full. If it is not returned full we would have to invoice you for the cost.
We also request you place your own e-tag if you use toll roads. Otherwise, again, we would invoice you for any tolls incurred.
You are fully protected form any rental charges with our unique contract of indemnity.
Thanks to Happy and Jac for the above responses.
Kindest regards, Acorn Rentals Team.
Lhynneasked
Hi, do you have 7-seater car that I can rent for 8 days (24 to 31 Dec)? May I know what are the inclusions and how much? Do you have unlimited mileage?
Also, I live in Tarneit Melbourne, do you have office near to my place? Thanks!
1 answer
Acorn Rentals X.Acorn Rentals
Hi Lhynne. We would need to confirm some further details to check what we have available for you. Please give us a call on 1300 22 67 67. Look forward to speaking with you then. Kind regards, Acorn Rentals Team.
Kirbyasked
My husbands car was ran into while it was parked, out insurance has advised us not to drive it until it is assessed which is the 4th jan due to being christmas. They have paid excess to their insurance but thweir insurance is telling us we have to pay for the hire car first then they will reimburse me, which is so wrong when we arent at fault. What is the process on getting a car through you please? my isnurance company has forwared your detaisl on, cheers, Kirby
1 answer
Acorn Rentals X.Acorn Rentals
Good Morning Kirby,
I can either send you an application form to your email, you can apply on our website http://acornrentals.com.au/not-at-fault-application-form/ or please contact our head office on 1300 22 6767.
Kind regards,
Acorn Rentals
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