6 questions from our users
Brian K.asked
Do you operate out of Brisbane airport
Can I return car to Maroochydore airport
No answers
Phyllis Simpsonasked
Is there any cost to me when the vehicle is returned to you? Is the other parties insurance going to pay the invoice?
3 answers
There is no invoice. If you are not at fault then the other parties insurance is billed directly - all you have to do is fill the car with petrol (its full when you get it) and give the keys to the panel beater and drive away in your newly repaired car
I had no out of pocket expenses other than refilling the fuel tank. Can not ask for a better service.
Acorn Rentals X.Acorn Rentals
Hi Phyllis.
Acorn invoice and recover the rental cost directly from the at-fault's insurer so there are absolutely no rental costs charged to you.
We provide you a vehicle full of fuel and request it is returned full. If it is not returned full we would have to invoice you for the cost.
We also request you place your own e-tag if you use toll roads. Otherwise, again, we would invoice you for any tolls incurred.
You are fully protected form any rental charges with our unique contract of indemnity.
Thanks to Happy and Jac for the above responses.
Kindest regards, Acorn Rentals Team.
Lhynneasked
Hi, do you have 7-seater car that I can rent for 8 days (24 to 31 Dec)? May I know what are the inclusions and how much? Do you have unlimited mileage?
Also, I live in Tarneit Melbourne, do you have office near to my place? Thanks!
1 answer
Acorn Rentals X.Acorn Rentals
Hi Lhynne. We would need to confirm some further details to check what we have available for you. Please give us a call on 1300 22 67 67. Look forward to speaking with you then. Kind regards, Acorn Rentals Team.
Kirbyasked
My husbands car was ran into while it was parked, out insurance has advised us not to drive it until it is assessed which is the 4th jan due to being christmas. They have paid excess to their insurance but thweir insurance is telling us we have to pay for the hire car first then they will reimburse me, which is so wrong when we arent at fault. What is the process on getting a car through you please? my isnurance company has forwared your detaisl on, cheers, Kirby
1 answer
Acorn Rentals X.Acorn Rentals
Good Morning Kirby,
I can either send you an application form to your email, you can apply on our website http://acornrentals.com.au/not-at-fault-application-form/ or please contact our head office on 1300 22 6767.
Kind regards,
Acorn Rentals
joanasked
Do you have an office at the Gold Coast?
1 answer
Acorn Rentals X.Acorn Rentals
Hi Joan, we do not have an office at the Gold Coast however we deliver vehicles there from our Brisbane branch. Hope this answers your question. Regards, Aaron
Joeasked
Hi, have just been reading through some of your shining reviews. However I am interested in hiring a campervan, do you hire campers at all?
1 answer
Acorn Rentals X.Acorn Rentals
Good Morning Joe,
Unfortunately we do not have camper vans. We apologize for any inconvenience.
Kind Regards,
Acorn Rentals
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