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Reviews

(1,530)
(129)
(14)
(4)
(16)
  • Value for Money
    4.9 (210)
  • Product Quality
    4.9 (241)
  • Return Claim MadeYes (21) · No (166)
  • Customer Service
    4.9 (263)
  • Transparency
    4.9 (214)
  • Booking Process
    4.9 (210)
  • Vehicle Condition
    4.9 (232)
  • Received Booked Vehicle
    • Yes (183)
    • No, I received a better vehicle (48)
    • No, I received a worse vehicle (1)

Reviewer Photos & Videos


Kat

KatSouth East Queensland, QLD

  • Verified customer

Amazing company!

published

The customer service was very helpful and easy to work with. They went above and beyond to deliver the vehicle, which definitely helped me to get to and from work whilst my car was being repaired. Over all amazing service, highly recommend!



Customer Service
Transparency
Product Quality
Booking Process
Vehicle Condition
Vehicle TypeToyota Yaris
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Acorn Rentals


Judy

JudyGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Well done Acorn Rentals

published

Very happy with the Rav4 I was given while my car was being repaired. The car was clean and smelt nice. The company was excellent to deal with. The whole process was very simple.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationMelbourne
Vehicle TypeToyota RAV4
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Acorn Rentals


Perfect car and perfect service!

published

Customer service was great and really friendly staff. The car was very clean and had no problems. I would get a hire car again from acorn and would definitely recommend their service to family and friends!

Customer Service
Transparency
Value for Money
Product Quality
Vehicle Condition
Received Booked Vehicle Yes
See all answers
Jane S

Jane SGreater Melbourne (Outer), VIC

  • Verified customer

Efficient Service

published

Rental car was provided whilst my car was in for repairs. Customer service was very helpful and pleasant. Vehicle was nearly new, and in excellent condition, very clean. Vehicle was small and economical as I preferred. Vehicle was waiting for me at the required time, and all paperwork was completed. Acorn made the whole process very easy, thank you!

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Vehicle TypeToyota Yaris
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Acorn Rentals


Brendan Gatt

Brendan GattGreater Melbourne (Outer), VIC

Perfect! Would have been in trouble if it wasn’t for you guys!

published

Customer service was perfect had 0 issues, the whole experience was flawless! The guys were helpful in sorting it out with the at fault party, Vehicle was perfect for purpose and exactly what I expected. Thank you so much

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationUnited panels pakenham
Vehicle TypeToyota HiLux
Received Booked Vehicle Yes
See all answers

  • Verified customer

Very good service

published

Rental provided while car was in for repairs.
Customer service was good.
Helpful to be able to be mobile while accident repairs were done.
Phone contact was helpful.
Car rental arrived on time before requested.

Customer Service
Transparency
Return Claim MadeNo
Store LocationCar was delivered to Warkworth Collision Repairs
See all answers

Review collected in partnership with Acorn Rentals


Sue

SueSydney Surrounds, NSW

Five star car hire and service..

published

It’s a service everyone who needs a rental car whilst their car is being repaired should use... Reliable honest trustworthy less stress for me..I will go with them above any other competitor in the market.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationSydney
Received Booked Vehicle No, I received a better vehicle
See all answers

Susan

SusanGreater Melbourne (Outer), VIC

  • Verified customer

Saved the day!

published

I honestly don’t know what I would have done without Acorn. The car was fantastic. They took care of everything for me which was wonderful after being involved in an accident. Thank you!

Customer Service
Transparency
Value for Money
Product Quality
See all answers

Review collected in partnership with Acorn Rentals


  • Verified customer

Very pleased overall.

published

Car was so fresh and new, it still had the new car smell. Which, let me tell you, is a great smell. All staff were helpful, polite and courteous all the time. Highly recommend Acorn.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Store LocationHeidelberg
Vehicle TypeToyota Tarago
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Acorn Rentals

  • Verified customer

Great service

published

We did not know about Acorn rentals until our repairer pointed it out.
What a pleasant surprise do find a now fuss service where everything was well done.
Thank you Acorn, we really did appreciate it.
Kurt and Elfi Mueller

Customer Service
Transparency
Value for Money
Product Quality
Vehicle Condition
Return Claim MadeNo
Received Booked Vehicle No, I received a better vehicle
See all answers

Review collected in partnership with Acorn Rentals


  • Verified customer

Saved Christmas!

published

Everything was perfect we couldn’t have asked for more. Professional and helpful you saved Christmas for us and a lot of stress and money I’m forever great full . Thanks again

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationAuckland
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a better vehicle
See all answers

Review collected in partnership with Acorn Rentals


Steve D

Steve DPerth, WA

Great car and great service

published

Acorn provided a great car and exceptional service after car damaged in a "not my fault" accident

No hassles with the car being delivered to me at the smash repair shop and collected from me when the repairs were completed.

Customer Service
Transparency
Product Quality

  • Verified customer

Very Easy to deal with

published

Staff were very helpful & professional. Wonderful to deal with, put my mind at ease & the hire car was brand new! Reasonable excess compared to other hire companies. Car was collected & returned straight to me, so very convenient. Would recommend & will use in future.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Acorn Rentals

The reviewer stated that an incentive was offered for this review


Fantastic

published

Great experience with this company. Staff on the phone were very helpful and friendly.
The vehicle was clean and great condition and was there on time.
It was such an easy process I would definitely use again.

Customer Service
Transparency
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Received Booked Vehicle Yes
See all answers

  • Verified customer

Great customer service, easy procedure

published

Very friendly on the phone, made the whole process very easy. Provided a very good car in an excellent condition. Can't complain about anything. Received the car even a day before I needed it and could easily extend the rental for another weekend. Can only recommend Acorn Rentals for their service.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationSouth City Motor Body Works
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Acorn Rentals

Excellent service

published

Excellent service
Brought car to my home and picked up at end
Very friendly and efficient. Used car after mine was written off in accident. Delivered very quickly next day with no fuss saved me additional stress.

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Store LocationNo idea. Organised by tow truck operator
Vehicle TypeToyota 86 ZN6
Received Booked Vehicle Yes
See all answers

Shelly

ShellySouth East Queensland, QLD

These guys are fantastic very fast and lovley to deal with helped me out so much thank you

published

Customer service a1 5 stars
Yes all payments handled great
Yes vehcile was the sane one
I used the car to get to work and food shopping for my kids :) thanks

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeYes
Vehicle TypeToyota Fortuner GUN156R
Received Booked Vehicle Yes
See all answers

Great service!

published

Great quality service.
Car was delivered on time and picked up when stated.
The car was in perfect condition, a great replacement vehicle to drive for a short while
Awesome people to talk with

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeNo
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
See all answers

Muhammad S.

Muhammad S.Perth, WA

  • Verified customer

So Nice and quick service which ever came across in my life.

published

In one sentence “ its all happened and done as it’s my company”.
All services provided looks like available in the next door doesn’t matter where you are, So quick and passionate.
Really thanks

Customer Service
Transparency
Value for Money
Product Quality
Booking Process
Vehicle Condition
Return Claim MadeYes
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a better vehicle
See all answers

Review collected in partnership with Acorn Rentals

The reviewer stated that an incentive was offered for this review


  • Verified customer

Saves a lot of mucking around and expense .

published

Very much appreciated, good service. No problems,great Great,GreatGreat,Clean and reliable.The Van was good to pick a few things up, as I am in the building trade. Thanks and have a good new year

Vehicle TypeToyota HiAce

Review collected in partnership with Acorn Rentals


Page 2 of 85

See all Acorn Rentals reviews

Questions & Answers

Brian K.

Brian K.asked

Do you operate out of Brisbane airport
Can I return car to Maroochydore airport

No answers

Phyllis Simpson

Phyllis Simpsonasked

Is there any cost to me when the vehicle is returned to you? Is the other parties insurance going to pay the invoice?

3 answers
Happy
Happy

There is no invoice. If you are not at fault then the other parties insurance is billed directly - all you have to do is fill the car with petrol (its full when you get it) and give the keys to the panel beater and drive away in your newly repaired car

Jac
Jac

I had no out of pocket expenses other than refilling the fuel tank. Can not ask for a better service.

Acorn Rentals
Acorn Rentals X.Acorn Rentals

Hi Phyllis.
Acorn invoice and recover the rental cost directly from the at-fault's insurer so there are absolutely no rental costs charged to you.
We provide you a vehicle full of fuel and request it is returned full. If it is not returned full we would have to invoice you for the cost.
We also request you place your own e-tag if you use toll roads. Otherwise, again, we would invoice you for any tolls incurred.
You are fully protected form any rental charges with our unique contract of indemnity.
Thanks to Happy and Jac for the above responses.
Kindest regards, Acorn Rentals Team.


Lhynne

Lhynneasked

Hi, do you have 7-seater car that I can rent for 8 days (24 to 31 Dec)? May I know what are the inclusions and how much? Do you have unlimited mileage?
Also, I live in Tarneit Melbourne, do you have office near to my place? Thanks!

1 answer
Acorn Rentals
Acorn Rentals X.Acorn Rentals

Hi Lhynne. We would need to confirm some further details to check what we have available for you. Please give us a call on 1300 22 67 67. Look forward to speaking with you then. Kind regards, Acorn Rentals Team.


Get an answer from our members and Acorn Rentals representatives

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