I received a bill for a Winter period in 2017 for over $2000
I was alone most of the time in a three bedroom house and worked two jobs including one that required me to stay for night shifts elsewhere three nights per week.
I now have a five bedroom house (3 kids fulltime) and at one point two boarders. For the comparable winter of 2018 my bill with origin for gas was ($120) ACTEWAGL changed the bill several times- sent me letters syaing i'd been billed too much, then too little. I couldn't have received a bill like that. I twas simply impo...Read more

I have a current gas and electricity account with actewagl and noticed that I have been issued 4 estimated gas bills over the last year. When I called, I was put on long holds, customer service officers didn't know what they were talking about and were not willing to give me a written statement of our conversation. Told me my meter was faulty, but didn't explain why someone didn't come to fix it. Told it it was my responsibility to check, but the energy ombudsman says otherwise. Highlight is that it has been 3 years since our gas meter was read...Read more

Didn't bill me for gas for an extended period of time (despite me trying to connect via internet and phone several times) then subsequently removed and replaced the meter. A month later sent me a bill for $2500 for the past nine months of usage (for a single person household!) and refused to provide evidence that the *removed* meter was in fact the one connected to my property and was working correctly.

When I disputed the usage, refused to enter into any sort of mediation ie I offered to pay the average for a single person household in my su...Read more

We had a smart meter installed last year. At the time of the installation, we made some enquiries for which, some 90 days later, despite numerous follow-ups and internal escalation of our enquiries, we are still waiting for responses relating to:
1. a description of the various displays on the smart meter (their web site only has only some information; EVO Energy told me to talk to ACTEWAGL; the smart meter manufacturer advises you to contact your installer …)
2. the 'daily' usage figures to be made available. We've been told a couple of time...Read more

Having changed to solar hot water in Nov 17 and solar panels in January it took them 4 months to put in the smart meter. This caused the meter to run backwards and we should have received a credit instead of the Feb-May bill of hundreds of dollars. They adjusted it and apologised, then gave us a 1 month bill for May (another error). I am still trying to get it corrected. Have received numerous adjustments and the whole thing is so confusing. The staff are inept and I don't understand how ACTEWAGL can stay afloat as a company with the amount...Read more

I was with ActewAGL for 3.5 years with electricity service. In this time I changed rental properties once.
Over 3.5 years there was a mistake on every second bill on average. Usually this was duplicate fees, overlapping read dates with last bill and when moving double ‘special read fee’. I had to call every time this happened to have a proper bill re-issued. If I had not checked every bill I would have lost hundreds of dollars over 3.5 years. At least Actew recognised mistakes and re-issued bills. But repeat mistakes like this are very very ...Read more

I cannot understand why people put up with these people not doing their job right. I understand that meter readers are none existant these days and they base your bill on what people around you use. How can thi be right, what if you are away for a couple of months and not using electricity, how can they give you a bill based on what somebody else has used. I just got a bill, based on what people around me are supposed to have used and it is triple what i used for the same period last year. I asked for a re read, i dont know if this has been don...Read more

Been with ActewAGL for 8 years, at first I didn't have any issues but last 2 years had a number of issues, with customer service, being put on hold for ages, accuracy of bills and a couple other matters.

Latest issue I've had which is just one example is I received notice that I was due to renew my energy agreement 5 weeks ago, so I rang up and went through the process over the phone to enter into a new agreement. They mentioned they will send me the document with the details of the agreement (as they've done previously when I entered new a...Read more