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SRV191E (18.6kW, Single Phase), SRV151E (14.4kW, Single Phase), SRV201E (19.3kW, Three Phase), etc...Wendy Contarino
- 2 reviews
EXTREMELY HAPPY
We have had our Actron Air System installed and have been extremely happy with it. It heats and cools the whole house very evenly and copes under high demand in both summer and winter conditions and copes very well with extreme temperature days. It is easy to operate and has multiple settings to suit any needs in any room at one time. Very Very happy with our system. Highly recommend Actron Air Systems.
Purchased in March 2021.
Similar opinion? Write a review on ieatwords.com.au!
dougie54Perth, WA
- 4 reviews
- ESP Plus SRV131E (12.3kW, Single Phase)
- Verified purchase
perfect so far,how did we manage with our old evap
all seems good even though its early days we has a few days upper 30's and it was awesome,we have it set at 24 degrees so we will see how it goes in the colder months to come
Purchased in March 2021 at ford and doonan for $12,000.00.
1 comment
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Review collected in partnership with ActronAir
DisgustedPerth, WA
Capacitor and soft starter failed after 5 years of minimal use
Paying over $15k I thought I was buying the best and until last week it worked well. I turned it on during a hot spell and all I got was hot air blowing in. Turned out it was the capacitor and soft starter that needed replacing for a cost of over $800. This is unacceptable in my mind for a repair on an aircon that gets minimal use. I was told by the repair man that they fail when it's hot. Well, duh!!! Aren't they made to run when it's hot? Not happy with this situation and would not again buy nor recommend an Actron aircondtioner.
Purchased in July 2021 at Needham Air for $15,179.00.
1 comment
ActronAirActronAir
Hi Disgusted.
Thanks for taking the time to leave your feedback on Product Review.... Read more
The ESP Plus series is designed to operate in temperatures up to 50 degrees. Depending on where the outdoor unit is located (direct sunlight, not enough ventilation) the temperature can far exceed this. When was the most recent service carried out on the system, and was it by ActronAir or by a third party? Thanks - ActronAirSimilar opinion? Write a review on ieatwords.com.au!
Find out how ActronAir ESP Plus compares to other Ducted Air Conditioners
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Allan WhiteHunter Region, NSW
- ESP Plus SRV131E (12.3kW, Single Phase)
- Verified purchase
Old aircon was 2002 dated, so this one leaves it for dead.
48 degrees outside & inside held at 25 when on cool low fan. But when just the main bedroom is zoned, the fan noise is very noticeable. So we don't use that zone on its own.
Purchased in December 2021 for $10,600.00.
1 comment
ActronAirActronAir
Hi Allan,
Thanks for leaving your great review! We're glad to hear you're happy with your purchase, especially in 48 degree weather! ... Read more
The ESP Plus uses variable fan technology, meaning it can adjust it's airflow right down to 20% of the total airflow capacity, delivering the right amount of conditioned air to the zones you want it to. Unlike a conventional inverter, the ESP Plus can get up to maximum capacity almost immediately, which could possibly be the fan noise you're hearing. If you have any concerns, please give our Technical Support team a call on 1800 119 229 and they'll be able to help you with any queries. Stay cool! - ActronAirSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with ActronAir
Thorsten
- 4 reviews
Totally unreliable
I had this unit installed about 8 years ago. As I don't have it anymore I can't remember if it was the 131e or the 151 e. What I do know is that is let us down every summer at least once and the service was terrible, at some point we had to wait for almost 4 weeks. I had the details of all breakdowns once written up here on ieatwords, but I can not find them anymore. We never used it for heating but for cooling only. It never had a hard life. After the warranty was over I used other aircon service people. They informed me that the issue of ...Read more
the soft starter failing so often is a sign that the compressor is on the way out. Well, this is exactly what happened last summer. Obviously Actron wasn't to interested while it was under warranty. I now have a similar Daiken unit as the repair of the Actron was close to the price of the whole Daiken unit. Besides that I would still have the Actron and would probably have the next hick up soon. Having experienced such a low quality unit combined with its service I can honestly advice to stay away from Actron units altogether. Adding up all the costs including purchase, installation and all the repairs over its service life ( just the unit not the energy consumption) it has cost me roughly over $ 2500 per year. Absolutely disgraceful.1 comment
ActronAirActronAir
Hi Thorsten,
We've sent you a PM.
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Damien R.Perth, WA
Noise issues
In all my years, I have never felt so compelled to write a review about a product. I am a neighbour of an Actron air conditioner owner, installed for a new build. I don’t know the actual model number, I just know it is an Actron. Since our neighbours moved in about 9 months ago, and started using their air conditioner, our quality of life has been adversely impacted to the point where our health has suffered. The noise levels are quite ridiculous.
In addition to trying to communicate with my neighbours, I contacted Actron on two occasions earl...Read more
y in the piece to notify them of the noise related problems we were experiencing and to try to get some action. I was pretty much ignored. After some work that was done on the unit our neighbours were told by Actron that everything is fine. (They sent me an SMS which, among other things, mentioned that Actron said it is compliant). Our relations with our neighbours are now toxic, presumably because they think we are complaining about nothing. They don’t have an appreciation for what we have been dealing with because they have never had to sit in their lounge room and listen to their air conditioner, or be woken up when it is turned on after going to bed. I have never been impacted so much by a single product and have only been made more determined by the attitudes of everyone involved in trying to fob me off. This whole saga has been shameful and something I will never forget. One day, this should be used as an example in a business communications text book about how not to deal with an issue. I would love for an organisation like Choice to do a proper comparison between the advertised specifications of air conditioners and the actual noise levels that come from these devices. There are reasons why councils have noise regulations.Similar opinion? Write a review on ieatwords.com.au!
daveMetropolitan Adelaide, SA
- 2 reviews
Action Air Ducted system
Actron Air has been a nightmare since installed, always breaks down when really hot weather,Soft starter fails every year when the weather gets hot,also have to change the capacitor as well ($1000 annual cost). has caught fire on the outside unit.For the price payed nothing but trouble, would not recommend at all, total waste of money.
Purchased in December 2021.
1 comment
ActronAirActronAir
Hi Dave,
Thanks for taking the time to highlight the issues being experienced. We take all feedback seriously and assure you we are here to help.... Read more
Please send us a private message with the following details so I can have this issue escalated with our product team: - Your full name - Address where the unit is installed - Serial number of the outdoor unit (found on the side of the outdoor unit) Thanks, CatherineSimilar opinion? Write a review on ieatwords.com.au!
Absolute torture to live next door to
Our neighbour has this Actron air conditioner and the thumping on and off of the compressor is like water torture. Impossible to sleep/concentrate in my home when it is on unless we create noise in our house to block it out. Neighbour has refused to do anything after apparently having been told by Actron that the system is working properly, so local council is involved because the noise has been measured and we have been told it is not compliant with council noise regulations. Awaiting neighbour to respond to Council letter - second time we have gone through this and previous “fixes” have not worked. This unit should not be installed where there are neighbours within 5km - it is driving me and my family nuts.
3 comments
ActronAirActronAir
Hi Bron,
Thanks for leaving your feedback and highlighting this issue with us. ... Read more
It's difficult to assist when the owner isn't prepared to co-operate. However, if we can assist with the council's investigations in any way, please let us know or ask them to contact us for assistance.If you private message me I will give you all the details you require. I can also provide you with the contact details of another person in Perth suffering from an Actron air conditioner being install... Read more
ed in the house next door to him - he contacted me after seeing my review. I invite anyone from Actron to try sleeping or studying in my sons’ rooms while the neighbour’s air conditioner is on - the periodic thumping is unbearable.ActronAirActronAir
Hi Bron,
We've sent you a private message to get some more details to assist.... Read more
ThanksSimilar opinion? Write a review on ieatwords.com.au!
Just in time for summer
We are so happy with our Actron ESP Plus unit, we have put up with a old unit that struggled to cool or heat, we had our unit installed during some very hot days and we are absolutely loving the cool house and are amazed at how quickly the house cools down, how quiet the unit is inside and outside. The wall unit is very easy to use, and most importantly the price was very competitive. A great purchase and a very satisfied customer.
Purchased in November 2021 for $10,100.00.
1 comment
ActronAirActronAir
Thanks for taking the time to leave your review on Product Review! We appreciate your feedback and are elated that you're enjoying your new ActronAir system.
Similar opinion? Write a review on ieatwords.com.au!
Find out how ActronAir ESP Plus compares to other Ducted Air Conditioners
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PeterSydney, NSW
- 2 reviews
Love our new Actron ESP Plus
We installed the unit in July to replace a previous ducted system. We have not yet used the cooling cycle but we are extremely happy with the ESP as it provides warmed air consistently throughout the house
Purchased in July 2021.
1 comment
ActronAirActronAir
Hi Peter,
Thanks for taking the time to leave a review on Product Review. We appreciate all feedback and are happy to hear you are happy with our ActronAir ESP Plus system.... Read more
Cheers - AndrewSimilar opinion? Write a review on ieatwords.com.au!
Kerri
- 2 reviews
- 4 likes
One dimensional system that doesn't grow with your family needs.
We purchased the upgraded ESP Plus system when we built our new home and, after living in the property for 5 months, we wanted to look at our upgrade options for greater control.
Sadly, Actron only provide upgradeable components at time of purchase. When building, your budget is tight so you make compromises but, with every other compromise you make when building, you can change or upgrade your decisions later. With Actron you have to replace the whole indoor and outdoor units to upgrade to better functionality. All of their brochures refer t...Read more
o the Ultima "option" but the "option" is only available up front for a considerable increased cost and can't be added later. It is clear that Actron is only interested in proprietary systems to drive higher margins, rather than user flexibility. This is even more obvious when you look at 3rd party options and realise that Actron don't provide any compatibility to upgrade with others solutions either. All of the major brands provide both internal upgrades as well as third party integrations, allowing you choice and flexibility. I wouldn't recommend the Ultima either as then you are still locked into that functionality did your needs, or technology, change. Businesses need to learn that integration and customer choice is critical in this day and age. If you are looking at Ducted AC and like the idea of adding functionality down the track, go with Daikin, Mitsubishi, Panasonic or Samsung as they provide much greater flexibility.Purchased in February 2021 for $15,000.00.
3 comments
ActronAirActronAir
Hi Kerri,
We appreciate you taking the time to place your feedback on Product Review, it’s important to us and we want to help you out if at all possible.... Read more
Upon reviewing your post, we have some notes that may be of assistance. In terms of upgrade options for greater control available to you after your system has been installed, your ESP Plus system is compatible with our ActronConnect mobile control app, which will provide you with mobile control over your system, and this can be retrofit More broadly, with the important role that controls play in achieving overall energy efficiency and comfort, we believe that the best results come when the controls and the systems have been designed hand in hand, supported with a single manufacturer’s warranty. In our experience, allowing third party controls can sometimes lead to reliability and performance issues. Our locally based staff are available to discuss our wide product range with prior to purchasing to assist in making an informed decision, We want to discuss further with you and help you find the best solution possible. If you could please email [email protected] and give us your name, address, email, contact number and the serial number on your outdoor unit, one of our team will be in contact to discuss the specific issues with you, with a view to helping you find the best solution. If you’d prefer, please call us on 1800 119 229 (National 8am-5pm AEST) and we can discuss the situation directly. Thanks - AndrewThanks for your response as it helps validate how out of touch ActronAir is with their customers!
ActronConnect is a very simple and limited add-on. It doesn't offer variable controls by room. It doe... Read more
sn't offer additional sensors or controllers by room. It doesn't offer genuine automation options. It doesn't work with current technologies like IFTTT, Google Home, Amazon Alexa or Apple Homekit.ActronAirActronAir
Hi Kerri, We have received your email and will be in contact with you to discuss.
Similar opinion? Write a review on ieatwords.com.au!
Brad N.Perth, WA
- ESP Plus SRV201E (19.3kW, Three Phase)
- Verified purchase
Initial problem with noise that was eventually fixed.
There was an initial problem with noise and there was a lot of pain getting acknowledgement of the issue and getting it fixed by the manufacturer. However I am sure Actron Air would now be willing to assist anyone else that is experiencing the same issue. After the issue is fixed, it is overall a good unit.
Purchased in October 2021 for $19,000.00.
7 comments
ActronAirActronAir
Hi Brad,
We are sorry to hear about the noise issues you are having with your system, and we appreciate you taking the time to place your feedback on Product Review, as your feedback is important to us.... Read more
We want to help find you the best solution possible. We have located your information on our database based on the serial number in the photo attached. A member of our Service Team will be in contact to work with you and your installer to find the best possible solution. Thanks - AndrewYou have already done this 2 times and continue to tell me it is normal. As it has been about 2 months since you sent this message and I have not heard anything from your "service team" I assume this ... Read more
is Joke to just make it appear you have done something. In the mean time I continue to get views of my videos on Youtube that demonstrate the noise this unit is capable of making makes.ActronAirActronAir
Hi Brad,
A qualified ActronAir technician attended the site and found the unit was operating normally and within expected sound readings.... Read more
The ESP series is a variable capacity system that will vary the required capacity based off the indoor environment. The normal operation of the system during part loads is to modulate the compressor of the outdoor unit where at times a tonal change may be heard. If you require any further technical support please give us a call on 1800 119 229 (8am-5pm AEST) to discuss. Thanks - CatherineSimilar opinion? Write a review on ieatwords.com.au!
Sid DSydney, NSW
Great cooling and heating but single control panel
We moved into a house that had Actron Air ducted system with 3 zones and a single control panel.
It seems that the system has been there for a few years.
We would have loved if there was an option to set a different temperature for zones/outlets
Purchased in May 2021.
1 comment
ActronAirActronAir
Hi Sid D,
Thanks for taking the time to leave a review on Product Review. We appreciate all feedback and are happy to hear you are overall happy with your ActronAir unit.... Read more
In regards to the zoning in your air conditioner, this limit comes down to the type of unit that was installed at your house initially. If you would like to discuss options please email [email protected] and give us your name, address, email, contact number and the serial number on your outdoor unit. The team will be in contact to discuss the issues with you and help you find the best solution or you can call us on 1800 119 229 (National 8am-5pm AEST).Similar opinion? Write a review on ieatwords.com.au!
MikeSydney, NSW
- 3 reviews
works great, terribly noisy, groans up an down
The unit is super good, heating and cooling, controls are good, fan only mode is useful, mine has the noise reduction blanket they fit to the compressor area, hate to think whats its like without one.
Cooling mode is tolerable but in winter when you turn on the unit and we have 13 degrees temp, it is crazy noisy outside for about 10-15 minutes, very heavy drone that tonally goes up and down and comes through the house double brick walls and I'm sure ticks off the neighbors.
After a while settles down and not too bad.
Would look to another brand next time, however maybe they all are noisy.
regards
mike
.
Purchased in April 2021.
3 comments
ActronAirActronAir
Hi Mike,
We are sorry to hear about the noise issues you are having with your system. We appreciate you taking the time to place your feedback on Product Review, your feedback is important to us. ... Read more
If you could please email [email protected] and give us your name, address, email, contact number and the serial number on your outdoor unit. The team will be in contact to discuss the issues with you and help you find the best solution or you can call us on 1800 119 229 (National 8am-5pm AEST) and discuss these issues with Technical support in the first instance who can work with you and the installer to find a solution. Thanks - AndrewThanks Andrew for the response, I am going to remount the A/C onto rubber isolating mounts after winter, so will contact then.
regardsa
mike
ActronAirActronAir
Hi Mike, No problem. Please contact our service team to discuss prior to any work. Thanks - Andrew
Similar opinion? Write a review on ieatwords.com.au!
- ESP Plus SRV151E (14.4kW, Single Phase)
- Verified purchase
That's better that's Actron
The unit is the best thing i have ever bought and it copes well on high demand and extended periods.
Very Satisfied with the product the features and controls are a bonus and simplicity at it's best.
The air conditioner is perfectly built for this harsh Australian weather.
Purchased in October 2021.
1 comment
ActronAirActronAir
Hi Ray, Thanks for taking the time to leave a review on Product Review. We appreciate all feedback and are happy to hear you are enjoying the comfort of our ActronAir system.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with ActronAir
Find out how ActronAir ESP Plus compares to other Ducted Air Conditioners
Know better, choose better.
KarlSydney, NSW
Was noisy when installed but Actron addressed all the issues
New Updated Entry: While I initially had all the below reservations, Actron kindly attended to all the issues and fixed the unit so that it is now running very efficiently and quietly.
Old Entry:
This is a very noisy unit which we regret buying. We can't turn it on at night because it makes a loud vibrating noise every 5 seconds. Our neighbours have also complained that they can't sleep at night when it's on.
Purchased in May 2021.
2 comments
ActronAirActronAir
Hi Karl,
We are sorry to hear about the issues you are having with your system. We appreciate you taking the time to place your feedback on Product Review, your feedback is important to us.... Read more
We would like to help you find a solution for your issue. To start could you please email [email protected] and give us your name, address, email, contact number and the serial number on your outdoor unit. The team will be in contact to discuss the issues with you or you can call us on 1800 119 229 (National 8am-5pm AEST) and discuss these issues with Technical support in the first instance who can work with you to find a solution.I just want to thank AcrtonAir for reading my online review and making direct contact with me to address all my concerns. They kindly gave me very professional advice on the problem with the unit and ... Read more
they sent out technicians to replace the parts which were causing the noise. Great follow up service which I really appreciate. Thank you!Similar opinion? Write a review on ieatwords.com.au!
MikeSydney, NSW
- 8 reviews
- ESP Plus
- Verified purchase
AIR CONDITIONER REFURB
My old mitsubishi ducted a/c gave up the ghost after 25 yrs with only 1 breakdown, looked at a replacement for reliability, price and good reviews and picked the Actronair. Very pleased with so far, quiet and efficient.Tad more expensive than others but worth it.
Purchased in February 2021 at Go General a/c (excellent install) for $11,000.00.
1 comment
ActronAirActronAir
Hi Mike, Thanks for taking the time to leave a review on Product Review. We appreciate all feedback and are happy to hear you have chosen ActronAir for your home.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with ActronAir
John NardozzaGreater Melbourne (Outer), VIC
- ESP Plus SRV191E (18.6kW, Single Phase)
- Verified purchase
Quiet and efficient.
I am very happy with our ActronAir Ducted AC system. I was worried about noise at full flow but it is very quiet and its ability to cool all of the house is quick and easy. Once it reaches the set-point it maintains that temp without fuss. I opted for individual zone control and find that this helps to keep the demand in the kid's rooms in check. 24 Deg is the constant and it works beautifully to maintain that temp. ABLE Heating and Cooling were flexible, helpful and professional.
Purchased in January 2021.
1 comment
ActronAirActronAir
Hi John, Thanks for taking the time to leave a review on Product Review. We appreciate all feedback and are delighted to hear you are happy with your ActronAirESP Plus system especially after the very... Read more
hot summer we experienced. We are very happy to hear the install went smoothly with the dealer also.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with ActronAir
BishSydney
- 11 reviews
Too many problems. Rubbish!
we had the ActronAir ESP Plus model installed with our new home, which we moved into in May 2018. The unit worked "ok" most of the time, and now we're starting to get a few issues - just 9 months after moving in.
For the price (between $13,5k - $16k) the unit should be alot better.
We have 6 zones, 2 control panels & WiFi module
The below are my issues:
1. yes its a little noisy but nothing to be too concerned about
2. the default vents were the round diffusers which are USELESS!! even when you open them up as far they'll go you...Read more
1 comment
ActronAirActronAir
Hi Bish,
We are sorry to hear about the issues you are having with your system. We appreciate you taking the time to place your feedback on Product Review, your feedback is important to us. Upon fur... Read more
ther review of the issues we noticed some of these are not product related issues and will require a review in conjunction with your installer to determine the cause.Similar opinion? Write a review on ieatwords.com.au!
Happy CustomerSydney
- 2 reviews
- 1 like
A/C - money well spent
Beyond happy with this A/C it ran almost everyday during summer, i must say how impressed i am with the unit in high tempreature days, compared to our last unit, it is such a huge difference.
We cannot fault the unit - happy we chose to go with extra zones so we can turn off the rooms we are not using.
The company who installed it also went above and beyond in selling its features and helping using design zone layout to best suit our house.
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Questions & Answers
Yvesasked
I have an Actron Air ESP approximately 7 years old. It is displaying E9 and won’t let out cool air. Does this mean the filter needs cleaning?
2 answers
ActronAirActronAir
Hi Yves,
Please contact our Technical Support team on 1800 119 229 (National 8am-5pm AEDT) or email [email protected] and they'll be able to help you out over the phone.
Thanks - ActronAir
Hi, this could have many reasons but not the filter. Could be the soft starter or more. It threw my ESP out and replaced it with a Daikan. Much better quality and cheaper. I had nothing but problems with it. It was a money trap.
Wayne Basked
what is the RRP for this unit and does this include ducting and installation.
Ben Kasked
Hi I have a SRD190C Model ducted aircon unit and was wondering if i can upgrade it to use an app for it.
Thanks
1 answer
ActronAirActronAir
Hi Ben,
Our ActronConnect app is compatible with ESP Plus units. Check out this link if you'd like to know more https://www.actronair.com.au/residential/actron-connect-wireless/ or contact our Technical Support team on 1800 119 229 with any questions.
Thanks - Catherine
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ActronAirActronAir
Hi Dougie54,
Congratulations on your purchase! We appreciate you taking the time to leave your review, and are sure you'll breeze through winter nice and comfortably.... Read more
If we can provide any assistance, please reach out and let us know. Thanks - ActronAir