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SRV191E (18.6kW, Single Phase), SRV151E (14.4kW, Single Phase), SRV201E (19.3kW, Three Phase), etc...36 questions from our users
Yvesasked
I have an Actron Air ESP approximately 7 years old. It is displaying E9 and won’t let out cool air. Does this mean the filter needs cleaning?
2 answers
ActronAirActronAir
Hi Yves,
Please contact our Technical Support team on 1800 119 229 (National 8am-5pm AEDT) or email [email protected] and they'll be able to help you out over the phone.
Thanks - ActronAir
Hi, this could have many reasons but not the filter. Could be the soft starter or more. It threw my ESP out and replaced it with a Daikan. Much better quality and cheaper. I had nothing but problems with it. It was a money trap.
Wayne Basked
what is the RRP for this unit and does this include ducting and installation.
Ben Kasked
Hi I have a SRD190C Model ducted aircon unit and was wondering if i can upgrade it to use an app for it.
Thanks
1 answer
ActronAirActronAir
Hi Ben,
Our ActronConnect app is compatible with ESP Plus units. Check out this link if you'd like to know more https://www.actronair.com.au/residential/actron-connect-wireless/ or contact our Technical Support team on 1800 119 229 with any questions.
Thanks - Catherine
wayneasked
my father-in law has a SRD190C, 3 phase, 18.60 kw.
the unit has worked well for over 4 years that I know of, but every time I visit I listen the outside unit and it sounds as if it is short cycling, don't know it this is a inverter type, but I am used to inverter types ramping up and down, this unit sound as if it is cutting in and out several times a minute, is this normal, all filters are regularly clean and as I said it works very well in Tamworth with 40 degree temperatures. my question is why does the outside unit sound as if it is short cycling? any info would be apricated.
1 answer
ActronAirActronAir
Hi Wayne,
What you're describing with the compressor motor tonal change up and down if perfectly normal operation for the ESP systems. The compressor motor is a digital scroll compressor which loads and unloads the motor to achieve 10-100% capacity control, rather than speeding up and down the motor like an inverter system.
If you'd like to know more, give our Technical Support team a call on 1800 119 229 and they can run you through it.
Thanks,
Catherine
Bron Dasked
How can you sort my neighbours Actron air conditioner on the property line where all our bedrooms are that thuds on and off every 11 seconds or so and is gradually driving me insane. It has been reported to Council and was found to be outside noise limits. Supposed fix has not sorted it. Neighbour is uninterested in our plight. Your air conditioner unit with the compressor thudding on and off is wholly unsuited to anywhere with neighbours in a 5 km radius.
1 answer
ActronAirActronAir
Hi Bron,
To have a Service technician attend site to inspect the unit and any possible causes, we would need the owner to contact us with some details and to arrange a time to access the unit. I understand from your message that they may not be interested in doing this.
They also have the option of contacting our Technical Support team to troubleshoot any issues over the phone. They can contact our Technical Support on 1800 119 229 (National 8am-5pm AEDT) or email [email protected] at a time that suits them. We will just need them to provide their contact details and the serial number of the outdoor unit.
If the issue can't be resolved over the phone and will need a technician to attend the property, this can be arranged over phone/email also.
If your neighbour knows it will just take a phone call or email to get the ball rolling, they may be more inclined to help out and then we can take it from there.
Let us know how you go.
Srinath A.asked
Installed 6 years back. The Soft starter replaced already few times. Soft starter Ss9 always blows out. Very very unhappy.
1 answer
ActronAirActronAir
Hi Srinath,
We're sorry to hear about the issues you're having with soft starters. We appreciate you taking the time to leave your review, and will work with our product team to have the issue addressed and resolved.
If the issue persists, please reach out to our Technical Support team to assist on 1800 119 229 or email [email protected]
Belinda Jasked
Hi there
We have an Actron LM24 ducted aircon that is almost 7 years old.
From time to time it would display E9 error code, but if turned off then on again it would work perfectly fine. However this last week it wont start up at all, and is displaying E9. Yes filters are clean! Any suggestions?
1 answer
ActronAirActronAir
Hi Belinda,
Please contact our Technical Support team on 1800 119 229 (National 8am-5pm AEDT) or email [email protected]
They'll be able to help you out over the phone or assist you with arranging a service if needed.
Thanks,
Catherine
Nickasked
Could you please let me know what fault code P8 10.4 is ? Air con was left on when we end to bed and running all day, woke up to AC off and Saftey switch/circuit breaker tripped off.
2 answers
ActronAirActronAir
Hi Nick,
If you can send me a PM me with your contact details (Full name, phone number, email address), I'll get our Technical Support to give you a call.
Otherwise, if you'd like to contact Technical Support directly they're located here in Australia and can be contacted on:
Phone: 1800 119 229 (National 8am-5pm)
Email: [email protected]
Thanks - Catherine
Thanks Catherine I have submitted a warranty claim with Actron as the unit is only 4 years old.
Mothersbusyasked
how do you determine the age of a actron air conditioner. does the serial number tell you.
1 answer
ActronAirActronAir
Hi Mothersbusy,
Thanks for getting in contact with us on Product Review. If you can PM me your full name and the serial number of your ActronAir unit, I'll be able to assist you with your enquiry.
Thanks- Catherine
Marie00asked
We had our air con installed last November. The cooling is fantastic but the heating is awful. The cheap plastic round vents creak and pop because they are expanding and when the unit gets turned off, it takes around 40 mins to contract with the creaking and popping. We haven't had it on because it drives us nuts. Anyone else with this problem?
8 answers
ActronAirActronAir
Hi Marie00,
We appreciate you taking the time to place your feedback on Product Review, it’s important to us and we want to help you out if at all possible.
The type of supply outlets installed to your system is determined by the installer. We advised to firstly try and get in contact with them and have them look into the issue. If you are not aware who the installation company was, you can provide us with the serial number of your outdoor unit & email this to [email protected] or call us on 1800 11 229 and we can help supply you with this information.
Thanks - Andrew
Okay then. We have the installers number. Will ring him next week. Hopefully it will get fixed. Thanks for replying.
ActronAirActronAir
Hi Marie00, No problem. Do not hesitate to contact us if you have any issues.
Brian Dwyer asked
Looking for unit SRC 22 .8 kw 3 phase information Paul
3 answers
ActronAirActronAir
Hi Brian,
Are you after a quote? If so please PM me your email, contact number and address. We can get the ball rolling.
Trying to track down the unit and it's full functions
ActronAirActronAir
Hi Brian,
You can find all our product brochure on our website. Here is the link to the information you are requesting.
https://www.actronair.com.au/wp-content/uploads/2019/01/Add-On-Brochure-Updates-January-2019-FIXED-LR.pdf
Janelle M.asked
Hi, I had the ESP installed 3 weeks ago and the filter sign has come on so I checked the filter doesnt seem to need cleaning but I cant slide the filter out of the grill, there seems to be two screws half way up are your filters screwed in? My old one just slid out.
1 answer
ActronAirActronAir
Hi Janelle,
Thanks for getting in contact with us. Please call our service/tech support team on 1800 119 229 and they guide you through.
Danielasked
Hi, I am seeking some assistance in choosing between the ESP-Plus or the ESP-Ultima.
I understand that different rooms can be controlled at different temperatures with the Ultima but I am not overly interested in this feature and would prefer to save money and buy the Plus - however I am unsure if it can do what we are after.
I am more interested in multiple sensors holding the temperature throughout the house. For example, we want to be able to zone the master bedroom and only have this one zone/vent on, but not be blasted with cold air with the door closed/ being away from the return vent at the end of the house.
Is it possible to add sensors to the Plus model to achieve this?
2 answers
ActronAirActronAir
Hi Daniel,
Sorry about the delay in getting back to you. If you can PM your email and phone number I will get someone to contact you to discuss.
Thanks - Andrew
Thank you. PM sent.
Alex Sasked
Hi, If I buy a remote controller for my AM24 Actron Air conditioner will it work. Just moved in to a new (pre loved) house about 9 years old and there is only one controller and it's up stairs. Any suggestions.
1 answer
ActronAirActronAir
Hi Alex, Thanks for getting in touch with us via Product Review.
If you can private message me your:
- Contact Number
- Email address
- Serial Number on the outdoor unit
I will have someone from our team help you out.
Thanks - Andrew
Julieasked
Hello
The air con is working in all the rooms, but the 3 rooms that have a sensor in place I am unable to turn on?
model no SRD191C - 0500 as it is not listed below
many thank Julie
No answers
Victor Wasked
Where can I buy the fans for a actron air conditioner sr18c?
2 answers
ActronAirActronAir
Hi Victor W,
Thanks for the inquiry. If you can provide me with your contact number, address and Serial Number on the outdoor unit. I will put you in contact with someone who can help you out.
Cheers - The ActronAir team
Hi Victor,
Probably it’s better to go with Actron directly, if Actron sells you directly. Also depends upon where you live. Let me know I can help.
Markasked
Hi, I have an Actron SRD191C and the compressor has failed after 5 years and it has just gone out of warranty. I would think a compressor would last longer. The repair man quoted $3000 to fix the compressor. Is that a correct quote? Can I get it fixed cheaper? I'm in Perth, WA.
1 answer
Hi Mark
Bad timing with your air going out in the middle of summer. I feel for you.
Although I am only a happy customer and not an a/c technician I woulx sughest the following:
1. Contact Actron directly. A phone call to one of the helpful technical staff maysave you some money. I reckon they a very decent people with regards to their warranty. Worth a try.
2. Get a few quotes. I know it is hot and you want it fixed but so do they guys in the shop.
3. SRD191C is a single phase unit. Did you read my post about the 3 phase being more reliable.
4. If I had my time again i would have instaledl a Platinum model - tru inverter - less noise than our ESP model. Not sure about its reliability though.
Hope you are able to get things sorted over there in WA. Please let me know how it goes.
peteasked
hi
i have the actron esp system and two of the zones have stopped working, no faults showing and still lit on the controller. tried an IT approach of switching off and on but no joy. anyone had a similar experience/solution? only installed 2 years ago.
Pete
1 answer
Let me say at the start that i am not technician.
Just a satisfied customer.
May i suggest that:
1. Controller may need replacing
2. Loose connection between contoller and zone valve.
3. Faulty zone valve.
You will need a tecnichian to work this out.
Blakeasked
Can this unit be wall mounted on a brick veneer wall? How heavy is it?
3 answers
Hi Blake. I am a consumer, not installer. You need to talk to an installer.
Regards
Mike
The model I reviewed is the SRV201E (19.3kW, Three Phase) It is part of a ducted system. The compressor is large and heavy and is an outside unit.
F*cking heavy, But yes depending on the wall.
-Refrig Mech
D and Sasked
Actron model SRA101C air conditioner. This unit is 6years old and we have been told that we need a compacitor and soft start switch. Are you able to tell me the cost of these parts please?
cheers
Desma
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