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SRA131C (12.8kW, Single Phase), SRG151E (14.7kW, Three Phase), SRG101E (10.2kW, Single Phase), etc...Biil CSydney, NSW
- 10 reviews
- Classic SRG131E (12.4kW, Three Phase)
- Verified purchase
Excellent unit, exceptionally quiet internally and copes well in the 40+ deg temperatures
The main things I like about the unit is the exceptionally quiet internal noise, the units ability to cope with the extreme heat in summer and the efficiency. When we replaced our ageing ducted system, our power bills reduced by about 5% - 10%, so the system must be highly efficient. The other issue I like about the system is because it is a digital compressor, it can run down to 10% of its rated capacity as apposed to about 40% for a inverter system so we can air condition one room if required. We have had the system for 9 years with one failure. I learnt to use only genuine Actron service for repairs. I would definitely purchase another Actron system if I required another system.
Purchased in November 2021.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
satyadevSydney, NSW
Inefficient to cool in temp around 40 degrees
Hi Team,
Got this from my builder Simonds Homes that was handed over around 23rd Nov 2022.
AC didn't cool even with one Zone On and two zones off.
It seems the AC isn't cooling enough when temperature goes beyond 40 degrees.
Thanks,
Satya
Purchased in September 2021.
1 comment
ActronAirActronAir
Hi satyadev,
Our units are specifically designed and tested to perform in temperatures up to 50 degrees. If you're experiencing any issues with cooling, particularly with the age of your unit we woul... Read more
d suggest you contact your installer in the first instance to ensure there weren't any issues with the installation. Simonds Homes will be able to provide you with the installer's details.Similar opinion? Write a review on ieatwords.com.au!
- Classic SRG101E (10.2kW, Single Phase)
- Verified purchase
The best decision everrr :)
The unit copes very well with the demands placed on it, even in extreme weather and when cooling both zones simultaneously. Also, the controls are also very easy to use.
Purchased in January 2021 at ActronAir.
1 comment
ActronAirActronAir
Hi Diane,
Thanks for taking the time to leave your review on Product Review. It's great to hear you're happy with your decision.... Read more
If we can anything, just let us know. Thanks - ActronAirSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with ActronAir
- Classic SRG151E (15.0kW, Single Phase)
- Verified purchase
performs to my needs and was the correct choice for me
has not failed in this extreme heat .settings are easy to understand and perform well.in 43 degree temps outside the unit is more than capable, roof temp would be much higher and still performs as one would expect.
Purchased in November 2021 at actron air installed by ample air.
2 comments
action air has provided an excellent product.
ActronAirActronAir
Thanks for leaving your review, Terry! We're glad to hear you're happy with your purchase.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with ActronAir
John Curtis a.Far West, NSW
Quiet and effective
Having read many reviews and spoken with others who recently installed reverse cycle AC, we opted for Actron and have been very happy with its performance - especially in temperatures over 40 degrees.
Purchased in November 2021 at Shannon Electrics for $7,038.00.
1 comment
ActronAirActronAir
Hi John,
Thanks for taking the time to leave your review on Product Review! We're happy to hear you've chosen ActronAir. If you need any after-sales support at any time, please don't hesitate to contact us.... Read more
Thanks - ActronAirSimilar opinion? Write a review on ieatwords.com.au!
Raman KaurSydney, NSW
- 2 reviews
Terrible
We have just moved into our new Simonds home and Actron aircontioning unit was included. Unfortunately just after a month, this unit has stopped working because of some manufacturing fault. The worst part is the service team - the lead time was 3 days and someone came today after a week to just inform nothing can be done for another 1 week. It has been so hot, temperature has been over 35 degrees on a daily basis. I seriously would not recommend anyone to use this brand. All my holiday break has been ruined in this extreme heatwave. My family c...Read more
ame over from overseas for the first time in the new house and they have got sick coz of this heat. We can’t of course change the weather conditions, which is why paid money to get the aircon installed, which is of no use either. Thanks team Actron and Actron air conditioner for ruining my christmas break. Had proper quality assurance been done at the product level, would not had to suffer on a daily basis and don’t even know till when.Purchased for $12,000.00.
1 comment
ActronAirActronAir
Hi Raman,
We're sorry to hear about the issues being experienced with your Classic unit. ... Read more
We can assure you extensive testing is performed on our units before they leave the factory, and we have resources dedicated to the research and development of our products. We take all feedback seriously and would like to work with you to have the issue resolved as soon as possible to get your home feeling comfortable, as it should. Please send us a private message with the following details, so I can follow-up on your behalf with our Service department. - Address where the unit is installed - Serial number of the outdoor unit (located on the side of the outdoor unit). Thanks, CatherineSimilar opinion? Write a review on ieatwords.com.au!
TiffanyIllawarra, NSW
- 2 reviews
- Classic SRG201E (19.1kW, Three Phase)
- Verified purchase
Very efficient
We have a recently built a new home with McDonald Jones Homes and the ActronAir conditioning unit was included. We upgraded to the 20KW system and cant fault it. It is quite and cools the house down within 30mins.
Purchased in November 2021.
1 comment
ActronAirActronAir
Hi Tiffany,
Thank you for leaving such a nice review! We're glad you're happy with your ActronAir unit and that it's keeping you cool in this crazy weather.... Read more
If we can assist with anything else, we're here to help. Thanks, ActronAirSimilar opinion? Write a review on ieatwords.com.au!
fullyMelbourne.
- 5 reviews
So noisy
Had this addon air cond installed about a month ago after using evaporative cooling for years with mixed results and a split system that only cooled one part, so decided to get the whole house done with ducted air. I have only tried it out a few times as we have not hit the summer months yet.
It seems to work fine at this stage but the outdoor unit is very noisy, its down the side of my house not too far from my neighbours master bedroom. There is no way I could use this at night without them complaining, thats going to be a drag in summer.
...Read more
Purchased in October 2021.
2 comments
ActronAirActronAir
Hi fully,
Thanks for taking the time to leave your review on Product Review. We appreciate the feedback we receive and use it for further training & development.... Read more
We're happy to hear you've chosen ActronAir!That doesn't help me, but yeah okay.
Similar opinion? Write a review on ieatwords.com.au!
LaurentSydney, NSW
- 4 reviews
Great After Sale Service Steve & Daniel
After three years, the aircon stopped working. I was very concerned when I read the reviews. We called Actron Air and explained that our air con stopped working and they told us that a team will come to check it out. About a week after, Steve & Daniel came to our place. In no time they located the issue, repaired it and told us that it is under warranty. We are not totally convinced with the quality of the product as our neighbour who also got an ActronAir airconditioning got some issue just after 2 years but hopefully the after sale service (Steve & Daniel) were great, fast and efficient. Thank you Guys.
1 comment
ActronAirActronAir
Hi Laurent,
Thanks for taking the time to leave a review on Product Review. We appreciate your feedback and are happy to hear you've chosen ActronAir.
Similar opinion? Write a review on ieatwords.com.au!
ReddySydney, NSW
It’s ok, but very noisy
I recently installed Actron Air, Not bad, but very noisy, I am not sure weather I should have chosen higher end model, but I got single phase, so no option, just installed, so want to wait and see
Purchased in July 2021.
3 comments
ActronAirActronAir
Hi Reddy,
We are sorry to hear about the noise issues you are having with your system. We appreciate you taking the time to place your feedback on Product Review, your feedback is important to us.... Read more
If you have not already done so we would encourage you to contact the installation company to check over the installation of the system. Alternatively, if this has already been done could you please email [email protected] and supply your name, address, email, contact number and the serial number on your outdoor unit. The team will be in contact to discuss the issues with you and help you find the best solution or you can call us on 1800 119 229 (National 8am-5pm AEST) and discuss these issues with Technical support in the first instance who can work with you and the installer to find a solution. Thanks - AndrewThank you, i have contacted installer and he said, its common with this type of model and advised me to install some component which will reduce the noice, but the price is around $500 so i donot want to proceed further.
ActronAirActronAir
Hi Reddy,
If you want please send a video of the noise and the model number of the unit to [email protected] and our team will see how else they can help you out.... Read more
Cheers - AndrewSimilar opinion? Write a review on ieatwords.com.au!
Beanie53Perth, WA
Love my Actron Air
I am so glad that Actron Air, now has its own installers and servicemen because they have been trained on this specific system, and know what they are doing. The reason I am writing this is in 2012 when I first brought my ducted air, I ended up with a company that sold me the system but had no idea on the correct way it should be installed. The problem was that the electrician had mucked up, when that was rectified I have...Read more
not had any problems with it. It cools or heats in a very short amount of time. It is made for our Australian climate plus it is Australian owned. This is not an Advertisement this is my own thoughts on what I think is the best ducted air on the marketPurchased in September 2021.
1 comment
ActronAirActronAir
Hi Beanie53, Thanks for taking the time to leave a review on Product Review. We appreciate all feedback and are happy to hear you have chosen ActronAir, to cool your house in summer and heat your house in winter!
Similar opinion? Write a review on ieatwords.com.au!
DaleSydney, NSW
Recommend this to any prospective purchaser
Very impressed with the performance of this unit. We chose the 20kw unit due to the fact that we have a two story open plan home and with two zones it really does well both in sumer and in winter... handels the hotest and coldest day with ease. I would recomend this to anyone
Purchased in May 2021.
1 comment
ActronAirActronAir
Hi Dale, Thanks for taking your time and leaving feedback on Product Review. We appreciate all feedback and are happy to hear you have chosen ActronAir for your home. Stay warm this winter and cool for the coming summer!
Similar opinion? Write a review on ieatwords.com.au!
PhillipHunter Region, NSW
Try anything but this
This unit uses more energy for less grunt than I thought possible. We bought a new home and the builder seems to have always picked the cheapest option. I called the so called “technical support” at Actron, who were just horrible to me and seems to be on par with the experiences of some other people here. Actron wouldn’t even discuss modification or checking on the unit with me because I wasn’t the person who bought it! It’s brand new for goodness sake. Its really loud too so I am reluctant to use it because of the impact on my lovely neighbour...Read more
s. We have just about decided to just junk the whole installation and buy a whole new system from another manufacturer. This one isn’t right and I’m not prepared to waste thousands with stupid Actron to end up with what I am confident will be a dud.Purchased in September 2021.
3 comments
ActronAirActronAir
Hi Phillip,
We are sorry to hear about the issues you are having with your system. We appreciate you taking the time to place your feedback on Product Review, your feedback is important to us.... Read more
We would like to help you find a solution to your issue. At first glance, this can be an issue with the installation of the unit. Being a new unit it is best to first get the installer to attend on site and ensure there side of things are ok and if they are then in need of a service call please arrange with our service team.Thank you for your response. There is probably no point in me trying to find out who the installer was through the builder I bought the house and unit through. Your response illustrates the likelihood... Read more
that I will be in exactly the same position I have illustrated in my review when I call for assistance at Actron. I would prefer to not waste any further time since you are only willing to work through the installer whose identity I do not know and the attitude seems to be that all problems are due to the installer and could not possibly be due to a fault in the unit.ActronAirActronAir
Hi Phillip, the normal process of allowing the installer to check over the unit in the first instance is to give them the opportunity to rectify any installation faults (If any).
ActronAir can defini... Read more
tely attend site if this is what you are after. We also supply the unit with a warranty that we will honour in the event any manufacturing defects are found.Similar opinion? Write a review on ieatwords.com.au!
JasonSydney
- 3 reviews
- 3 likes
Parts / Service - AVOID
Trying to get my 92year old Mothers Air con fixed, was diagnosed as a faulty capacitor - called Actron to give them the model and serial number etc - given wrong information regarding capacitor size by the Actron Service / Parts division. I paid someone to come out and fix it, but as it was the wrong part they had to go back and get the right one - costing me $150 more in service fee as I had to pay for the bloke to drive in peak hour traffic to get the right part...
Purchased in February 2021.
5 comments
ActronAirActronAir
Hi Jason,
We are sorry to hear about the issues you have had. We appreciate you taking the time to place your feedback on Product Review, your feedback is important to us.... Read more
Can you please email us on [email protected] or call us on 1800 119 229 (National 8am-5pm AEST) so we can investigate what has happened in your case. If you could also provide the phone number you called on when requesting this information and the date and time of this call we can try and trace this call as all calls are recorded.Call was made to 1300 522 722 at 11:27am on Tues Jan 29th 2022
ActronAirActronAir
Hi Jason, Thanks for these details. I will forward these details onto our team.
Update - Our team have checked phone calls around that time specified and there is no call in regards to a capacitor.... Read more
Can you please PM us the number you used to call our 1300 number, your address and the company you used so we can narrow the search further.Similar opinion? Write a review on ieatwords.com.au!
- Verified purchase
Actron air ducted system
Not the cheapest quote for ducted air, but the most detailed and had two systems to choose from- three or two zoned. Very quick installation from acceptance of the quote, considering it was installed in November this was amazing! Installers were on time and efficient. Have used the system all summer even on the 45+ degree days and it has been awesome! Very quiet units both inside and out and quick cooling- I only use on low setting and its cool within 10min. Very happy so far :D
Purchased in November 2021.
1 comment
ActronAirActronAir
Hi Grace, Thanks for taking the time to leave a review on Product Review. We appreciate all feedback and are happy to hear you are enjoying the comfort of your Classic system.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with ActronAir
- Verified purchase
This is my 2nd unit in fifteen years and still the same issue it just is not doing the job
I decided to purchase a NEW ACTRON A/C for my upstairs living area (ducted) however as with the last unit I purchased fifteen years ago I am bitterly disappointed, the unit just cant cope even though I was advised this unit was what I needed for the job. The unit is very quiet but takes hours to cool the upstairs and then not the temperature I want. I also wanted to separate one of the bedrooms to have its own climate control as my daughter suffers from asthma and overheating and was told this was not possible.
Purchased in August 2021 for $5,000.00.
1 comment
ActronAirActronAir
Hi Stamatis,
We are sorry to hear about the issues you are having with your system. We appreciate you taking the time to place your feedback on Product Review, your feedback is important to us. Upon ... Read more
further review of the issues, we noticed some of these are not product related issues and will require a review in conjunction with your installer to determine the cause.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with ActronAir
AndrewSydney, NSW
- 2 reviews
Perfectly cools and heats!
My ActronAir Classic has been on point for two summers now. It has coped on the 35 degrees plus days well and can be kept on all day no problem. It cools the house fast and efficiently during the days and helping us get a good nights sleep. The controls are simply and easy to use, from changing air flow, temperature and setting timers. I would recommend ActronAir units to all my friends and family!
1 comment
ActronAirActronAir
Hi Andrew, Thanks for the review. We appreciate all feedback on Product Review. We hope you continue to stay cool in Summer and warm in winter with your ActronAir Classic system.
Similar opinion? Write a review on ieatwords.com.au!
AllanSydney, NSW
- Classic SRG151E (15.0kW, Single Phase)
- Verified purchase
This is perfect, should have done it sooner.
This unit cools the entire house very quickly and even in the extreme heat we have had over Christmas. The controller is very user friendly, even my 7 year old can use it.
Purchased in December 2021 for $6,800.00.
1 comment
ActronAirActronAir
Hi Allan, Thank you for taking the time to leave a review on Product Review. We appreciate all feedback and are happy to hear you are enjoying the comfort of your ActronAir Classic system.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with ActronAir
Actron air is a waste of time and money
Actron air ducted system broke down in 2015 call actron air to come out one of the gas line broke them replace the the front condenser broking gas line compressor start up capacitor 2022 hot weather this peace of crap actron air ducted system broke down again not worth it money wast of money
1 comment
ActronAirActronAir
Hi Marc,
I am sorry to hear about these issues you have had with your unit. If you can leave me your details (phone, email, address and serial of the outdoor unit if available). I will arrange our service team to help you out.... Read more
Thanks - AndrewSimilar opinion? Write a review on ieatwords.com.au!
VIKASSTANHOPE GARDENS
Perfect Air Conditioner for home
Actron AC was installed at my place in Jan 2013 and is working perfectly fine since then. Never had any issues with my air conditioner and get the cooling immediately on the hot days and heating on the cold days. Very efficient unit. Also, great after sales Service. Will definitely recommend Actron AC to my friends and family.
1 comment
ActronAirActronAir
Hi Vikas, Thank you for taking the time to place your comment on Product Review. We are delighted to hear you are pleased with your Classic unit. Your feedback is important to us. Thanks - Andrew
Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Chad Pasked
Hi 39 degrees and the ducted ac has stopped working again! It seems that every 2 years or so we have to have the soft start and/or the capacitors replaced. I have now stopped having the soft start part replaced as it would fail too regularly. I would say that since my original purchase ten years ago I have probably paid as much in service calls and parts as it would have cost to buy individual split ac for each of my rooms. Cost of ownership has proven to be out of control.
1 answer
ActronAirActronAir
Hi Chad,
We're sorry to hear about the issues you're experiencing with these parts. Thank you for bringing it to our attention so we can follow it up with our product team. We'd like to work with you to have the issues resolved so I'll send you a private message to get some contact details from you.
In the interim to help troubleshoot why the unit has stopped working, please give our Technical Support team a call on 1800 119 229 or email [email protected] to let them know how the unit is behaving and any error messages you're receiving.
Thanks - Catherine
Chanderasked
If this is ducted AC, where is the indoor unit installed.
1 answer
ActronAirActronAir
Hi Chander,
The indoor unit is typically installed in the ceiling. Ducting is also installed in the ceiling, connected to vents that are positioned throughout your home or premise, and will distribute the conditioned air.
If you have any other questions, just let us know.
Chris R.asked
where in a room is actron air placed in a room with ducted system
1 answer
ActronAirActronAir
Hi Chris,
Thanks for getting in contact with us on Product Review. Are you asking where the outlets are placed in a room?
Cheers - Andrew
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ActronAirActronAir
Hi Biil,
Thanks for leaving your review on Product Review! It's great to hear you're enjoying your ActronAir system after all this time. You've definitely got a keeper there! If you ever need anything, just give us a shout.