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TinoSydney, NSW
- 2 reviews
- 2 likes
Poor customer service - Updated as they got better
I called and they confirm the unit is available, when I arrive, only a demo unit was there and they said either purchase that or wait for two days for the new stock to arrive! I spent an hour travelling to no avail! Staff was not even apologetic. I hate that blonde bearded guy who just ignored me when he realised I am disappointed and just talked to the other customer.
Update: I bought a pair of Sonos one. I called prior going to the shop. The guy before was gone. The new sales people there are very friendly and engaging so I upped my rating.
3 comments
Thanks for the response George. I may not be able to call you as I am usually out and about during weekdays.
I went to your Newtown store on 5 Jul, around 12:30ish. Two guys, the short one just keep... Read more
s talking on the phone and the tall bearded guy who I talked to and he was assisting a lady when I came. When the lady cannot decide what she is getting, the bearded guy assisted me for a while then the rest is history.George PoutakidisAddicted to Audio
Hi Tino,
I assume you have been unable to call, so I just wanted to let you know I have taken steps to ensure that this is never experienced again. If you need anything in the future, please feel free to contact me personally.
Kind Regards,... Read more
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George PoutakidisAddicted to Audio
Hi Tino,
As you can see from most of the reviews our service is very good. Having said that I do acknowledge in the last few weeks, were we have let customers down and this is unacceptable. Kind Regards, George Poutakidis DirectorI am very sorry to hear about your experience, it is unacceptable and I apologise.
Can you please call Monday, as I am not in the office, to me to explain who the person is that you dealt with so I can sort this out. ... Read more