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Reviews

4.4

180 reviews
5
(138)
4
(16)
3
(1)
2
(2)
1
(23)
  • Build Stage
    • Post-Construction (64)
    • Pre-Construction (5)
  • Customer Service
    4.7 (53)
  • Site Admin
    4.7 (46)
  • Timeliness
    4.8 (45)
  • Structural Integrity
    4.5 (42)
  • Plumbing & Waterproofing
    4.5 (43)
  • Electrical & Lighting
    4.6 (42)
  • Flooring
    4.6 (41)
  • Transparency
    4.5 (41)
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Happy family happy home

published

Me and my Family are so happy with our home. I waited 1 year to do this review as I wanted this to be accurate and make sure the house is settled. The best thing about Adenbrook is the finish. The house still looks amazing and my kids are happy.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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The reviewer stated that an incentive was offered for this review

Don Nguyen

Don NguyenSydney, NSW

Our 2nd home with a great team

published

Our first home was a land and home package with Adenbrook, we were extremely happy with their service so we decided to build a second home with this amazing team again.
With our high standard expectation from the previous experience, and Again, our expectation was met from day 1 until the Hand over date. Even a small issue from water tap, we called the team and adenbrook sent his plumber out straight away the next day. So impressive.
Again thank you guys and hopefully we will have our 3rd project with you soon.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Adenbrook Homes
Adenbrook Homes ..Adenbrook Homes

The reviewer stated that an incentive was offered for this review

Alex and Bek

Alex and BekMid North Coast, NSW

We knew this was going to be the best Experience from day dot!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Adenbrook Homes
Adenbrook Homes ..Adenbrook Homes
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Aliyah

AliyahSydney, NSW

The best in the market!!!!

published

Unfortunately due to financial issues we couldn't build our house. However! from the first appointment to every detail of the house the team at adenbrook was amazing. Any changes or any thing we wanted in the floor plan to every tiny detail the team provided time and effort to achieve it. Renee, Daban and Matt were soo amazing - they patiently worked with us and listened to every concern we had. I would recommend Adenbeook to everyone as they have the best team! and ideas on the market. One day hopefully we can built with them.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Build StagePre-Construction
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1 comment
Adenbrook Homes
Adenbrook Homes ..Adenbrook Homes

Hi Aliyah,
Thank you so much for taking the time to leave this review! We look forward to working with you again in the future! Wishing you and your family all the best!

Jack Nguyen

Jack NguyenSydney, NSW

Perfect service from start to finish

published

This is our second property built by Adenbrook Team and we are very happy with how Adenbrook team has been helping us from start to finish from HO team all the way to builders with the right choice and the right prices.
Our project has been on time stage by stage with clearly explanation and support from onsite manager.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Adenbrook Homes
Adenbrook Homes ..Adenbrook Homes
Satnamvir and Rajveer

Satnamvir and RajveerMid North Coast, NSW

Happy customers

published

We know now why we selected adenbrook home. Every part of the design and building process has been handled with utmost professionalism. The staff have been nothing but professional, patient and fully committed to helping us building our new house. Building new house is always stressful process but Nikki and Kirsty helped and guided us and have made this journey so far a pleasurable experience. From start to finish it was an excellent experience. We are so happy that we have chosen Adenbrook and I will highly recommend them to everyone.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2020
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1 comment
Adenbrook Homes
Adenbrook Homes ..Adenbrook Homes

Congratulations Satnamvir and Rajveer! We are so pleased you are happy in your Adenbrook Home, the Coffs Harbour team certainly are extremely good at what they do.

Thanks for sharing your review, Adenbrook Homes :-)

Emma Burton

Emma BurtonSydney, NSW

Perfection at its best!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Adenbrook Homes
Adenbrook Homes ..Adenbrook Homes

The reviewer stated that an incentive was offered for this review

Peta B.

Peta B.South East Queensland, QLD

Underdelivered and Unsupportive Head Office

published
Customer Service
Transparency
Site Admin
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2016
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Stevie

StevieSydney

  • 2 reviews

Disgruntled

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2018
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1 comment
Adenbrook Homes
Adenbrook Homes ..Adenbrook Homes
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  • NSW
  • Verified customer

Love our new home !!!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
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1 comment
Adenbrook Homes
Adenbrook Homes ..Adenbrook Homes

Thanks so much for your review Amy! We are so pleased that you enjoyed your Adenbrook journey and all the best in your new Adenbrook Home! Congratulations!!

Would build again with Adenbrook

published

Being my first home I built, Adenbrook made it so easy from the staff at the display home to the site managers and admin staff. No question was too hard and their patience was endless. Professional, prompt, supportive and knowledgeable. Would definitely build with Adenbrook again. I love my new home!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2020
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1 comment
Adenbrook Homes
Adenbrook Homes ..Adenbrook Homes

The reviewer stated that an incentive was offered for this review

Wal and Mandy

Wal and MandyMid North Coast, NSW

  • 2 reviews

Fabulous experience from start to finish.

published

After doing the rounds of display homes we finally settled on Adenbrook Homes simply because the end result looked to be of a much higher standard than other building companies.
Niki was more than helpful getting everything up and running and Kirsty kept us well updated with all the relevant information about the build as it progressed. Shane managed the whole build with no hiccups and was great with advice about some choices we thought about making.
We were also lucky enough to sign up whilst their summer promotion was running which for an extra $2000 gave us extras that added a considerable amount to the value of the house.
We will definitely build with them again.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateOctober 2020
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1 comment
Adenbrook Homes
Adenbrook Homes ..Adenbrook Homes

Congratulations Wal and Mandy! We are so pleased you are happy in your Adenbrook Home, the Coffs Harbour team certainly are extremely good at what they do.

Thanks for sharing your review, Adenbrook Homes :-)

Maria V.

Maria V.Sydney, NSW

So happy with our new home!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2020
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1 comment
Adenbrook Homes
Adenbrook Homes ..Adenbrook Homes

Hi Maria,
We are so happy that you had a great experience. Our Sydney team certainly take pride in what they do and we are so glad to hear you have had excellent service!
Wishing you all the very best in your new Adenbrook home.

Quality build

published

Great company to deal with, friendly staff and eager to please. Personalised experienced to suit our needs. Construction process was relatively quick and easy. Never felt as if I was getting cheated or been taken for a ride, they are honest builders . Would build with adenbrook again. No issues or regrets.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2020
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1 comment
Adenbrook Homes
Adenbrook Homes ..Adenbrook Homes

Hi Pat,
Thank you for taking the time to leave a review. We certainly love to hear that our team have delivered you a great experience! Wishing you all the best in your new home.
Thank you!

The reviewer stated that an incentive was offered for this review

Its perfect

published

Perfect job that was created by sarah and built by glen.
Good and reliable as you would expect on a big job like this.
No worries and with ease of effort from both parties on the hand over was done easily.
Was good and fair a good all round job by sarah and glen.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2016
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1 comment
Adenbrook Homes
Adenbrook Homes ..Adenbrook Homes
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Alyssa

AlyssaMid North Coast, NSW

Adenbrook! What wonderful service!

published
Customer Service
Transparency
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2020
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1 comment
Adenbrook Homes
Adenbrook Homes ..Adenbrook Homes

Hi Alyssa, thanks so much for taking the time to leave a review! We are so pleased you are happy with your Adenbrook Home and we know you would have been in the best hands with the Coffs Harbour team.

Congratulations, Adenbrook Homes :-)

Robert Courts

Robert CourtsSydney, NSW

Great build

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2020
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1 comment
Adenbrook Homes
Adenbrook Homes ..Adenbrook Homes
Ashleigh R.

Ashleigh R.Mid North Coast, NSW

Happy Customers!

published

We decided to build our first home with Adenbrook as we had friends who had done the same, and we couldn't be happier. From planning and design right throughout the build process everyone was fantastic to work with. Any questions or queries we had were addressed very quickly, and the service doesnt stop once the house is built. Thank you to all of the staff for making the process enjoyable and stress free. Highly recommended.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2018
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1 comment
Adenbrook Homes
Adenbrook Homes ..Adenbrook Homes
Emily

EmilyMid North Coast, NSW

We would build with Adenbrook again

published

The sales team were fantastic and went out of their way to help us. We loved that we could customise our floor plan significantly. The team were able to come up with great solutions so thay we could fit in everything we wanted. All steps of the build was explained to us and went to plan. Post construction we were able to access prompt resolutions to any issues.

Build StagePost-Construction

The reviewer stated that an incentive was offered for this review

Mel

MelMid North Coast, NSW

  • 2 reviews

Great first home build

published

Adenbrook Homes Coffs Harbour was highly recommended to me, after meeting Nikki in the display home and having a chat with her I decided to go ahead.
The entire process was smooth and straight forward. The team was more than happy to accomadate any changes I needed to make to the plan, and also undoing some things I changed my mind about. The cost was spot on from day one and the build was finished on time. After moving in, there was a couple of minor things that needed touching up, once this was addressed with adenbrook homes, the contractors were in contact with me the very next day to resolve. Overall I'm very impressed with everything, the communication, efficiency, cost, and the end result of my home.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2020
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1 comment
Adenbrook Homes
Adenbrook Homes ..Adenbrook Homes

The reviewer stated that an incentive was offered for this review

Page 1 of 9

Questions & Answers

jerikris

jerikrisasked

Adenbrook Homes

Hi Adenbrook,

We just sign up a contract with you on Sydney, why are there a lot of hidden cost we are not really sure off? For example, our home is going to be built soon why do we have to shoulder the electricity and water while our house is being built? Shouldn't the builder pay for this while constructing the home?

2 answers
Adenbrook Homes
Adenbrook Homes ..Adenbrook Homes

Hi there, thank you for reaching out. As your contract and build are with our Sydney franchise, I have forwarded on your question to our Sydney team. If you would like a staff member to give you a call to discuss any queries you have, please DM the best contact details (name and contact number) and someone will be in contact with you shortly. Alternatively, you can give them a call directly on (02) 9622 4091 or contact [email protected] Elle and the team will be more than happy to assist.

jerikris
jerikris

One question, who should shoulder the water and electricity? Land owner or Builder?

Michelle L.

Michelle L.asked

Adenbrook Homes

Would welcome any feedback from anyone who has built a two storey Adenbrook Home in the Northern Rivers region please. :-)

1 answer
Adenbrook Homes
Adenbrook Homes ..Adenbrook Homes

Hi Michelle,

Sarah Stewart, our franchisee in Northern Rivers & Tweed could certainly put you in touch with past clients if you wanted to hear about their experiences. In a recent survey we found that the 92% of our past clients in the NRT region would definitely refer us to their friends and family and almost 90% would definitely build with us again. You can contact Sarah at the display on 02 6686 6729 for further information. Thank you!

Glenn

Glennasked

Adenbrook Homes

Why wont my housewater tank pump turn off when the tank is full and the power has been turned off for wuite some time due to no water in it.now that it is full turned power on and as o said the pump continues to run when no taps are on can anyone help me ?

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