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- NSW, Greater Sydney
- Verified customer
Happy family happy home
Me and my Family are so happy with our home. I waited 1 year to do this review as I wanted this to be accurate and make sure the house is settled. The best thing about Adenbrook is the finish. The house still looks amazing and my kids are happy.
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The reviewer stated that an incentive was offered for this review
Don NguyenSydney, NSW
- NSW, Greater Sydney
- Verified customer
Our 2nd home with a great team
Our first home was a land and home package with Adenbrook, we were extremely happy with their service so we decided to build a second home with this amazing team again.
With our high standard expectation from the previous experience, and Again, our expectation was met from day 1 until the Hand over date. Even a small issue from water tap, we called the team and adenbrook sent his plumber out straight away the next day. So impressive.
Again thank you guys and hopefully we will have our 3rd project with you soon.
1 comment
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Alex and BekMid North Coast, NSW
- NSW, Port Macquarie
- Verified customer
We knew this was going to be the best Experience from day dot!
Not everything is perfect in life but our Adenbrooke team could almost be. Being first time builders the feeling of warmth and nurturing was very important us. From the moment we entered the display home we felt supported and welcomed with open arms. This continued throughout the whole build. Any issue that was discovered the team was always willing to discuss it in a timely manner and they swiftly made changes for us and supported our wishes. There isn’t much we could fault on their workmanship, every team member executed their tasks to a grea...Read more
t standard. We are so over the moon with our finished dream home and we are so grateful for Belina’s help and suggesting it to us. She worked within our budget and we were able to achieve everything we were dreaming of in our home. It is our forever home to have and raise our children in. It feels like home. Thank you to the whole team, especially the girls in the display home, you guys sold it to me as soon as we were greeted at the door on our first walk through. Thank you Kristie for always being there to answer our questions and support us in anyway you could and to Jordan for assisting us throughout the whole build, always supporting our issues and changing them in timely manner. A big thank you for taking care of and creating our forever home. We appreciate all your work so very much and you would all be our number one suggestion to anyone that was beginning their build journey. Thank you.
1 comment
Adenbrook Homes ..Adenbrook Homes
Hi Alex and Bec,
Thank you so much for taking the time to leave this fantastic review. We are delighted to hear your had such a wonderful experience with our Mid North Coast team - they are certainly a dream team.... Read more
Wishing you all the very best in your new home. Thank you, Adenbrook HomesSimilar opinion? Write a review on ieatwords.com.au!
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AliyahSydney, NSW
- NSW, Greater Sydney
- Verified customer
The best in the market!!!!
Unfortunately due to financial issues we couldn't build our house. However! from the first appointment to every detail of the house the team at adenbrook was amazing. Any changes or any thing we wanted in the floor plan to every tiny detail the team provided time and effort to achieve it. Renee, Daban and Matt were soo amazing - they patiently worked with us and listened to every concern we had. I would recommend Adenbeook to everyone as they have the best team! and ideas on the market. One day hopefully we can built with them.
1 comment
Adenbrook Homes ..Adenbrook Homes
Hi Aliyah,
Thank you so much for taking the time to leave this review! We look forward to working with you again in the future! Wishing you and your family all the best!
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Jack NguyenSydney, NSW
- NSW, Greater Sydney
- Verified customer
Perfect service from start to finish
This is our second property built by Adenbrook Team and we are very happy with how Adenbrook team has been helping us from start to finish from HO team all the way to builders with the right choice and the right prices.
Our project has been on time stage by stage with clearly explanation and support from onsite manager.
1 comment
Adenbrook Homes ..Adenbrook Homes
Hi Jack,
We are so pleased that you are happy with your home. Our Sydney team certainly take pride in their work and love making the build experience a smooth process for their clients.
We wish you ... Read more
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Satnamvir and RajveerMid North Coast, NSW
- NSW, Coffs Harbour
- Verified customer
Happy customers
We know now why we selected adenbrook home. Every part of the design and building process has been handled with utmost professionalism. The staff have been nothing but professional, patient and fully committed to helping us building our new house. Building new house is always stressful process but Nikki and Kirsty helped and guided us and have made this journey so far a pleasurable experience. From start to finish it was an excellent experience. We are so happy that we have chosen Adenbrook and I will highly recommend them to everyone.
1 comment
Adenbrook Homes ..Adenbrook Homes
Congratulations Satnamvir and Rajveer! We are so pleased you are happy in your Adenbrook Home, the Coffs Harbour team certainly are extremely good at what they do.
Thanks for sharing your review, Adenbrook Homes :-)
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Emma BurtonSydney, NSW
- NSW, Greater Sydney
- Verified customer
Perfection at its best!
From the day I walked in to the display home at Marsden Park and was greeted by Des and Adam I instantly felt like Adenbrook would be who we build with. I had just gone to look at some displays as my partner and I were considering building. After looking at several it was this display home and the professionalism and friendliness I was met with that really stood out. I went home and told my partner about the positive experience I’d had and the beautiful house I’d seen. We went back the following weekend and it was from here that we made our dec...Read more
ision to go ahead. We visited the display almost every weekend for at least a month whilst we were going through the process with the bank. Every time we went to the display we were greeted by Des and Adam and they knew us by name and were always happy to help in any way. When it came to purchasing our land, Adam was exceptional and found us the perfect block and was able to negotiate the price to one we were extremely happy with. As first time home owners we weren’t sure what to expect but already the process seemed less daunting as we had so much support from Adenbrook staff. Adam also recommended we have a provisional allowance in case we needed to pay for additional piering, we did need to pay this extra amount but were so glad we had that provisional allowance there to fall back on thanks to Adams advice. We began the building process only a few weeks after our land was settled. We decided we wanted something very close to what we saw in the display and added our touches too. We were introduced to our site supervisor, Ben, whom from the beginning we both felt very comfortable with and knew we were in good hands. Our slab was poured in September and we were told handover would be around April/May. The process of going over our colour consultation was fantastic, we met with Elle who was so sweet and very easy to work with. She offered advice where needed but also allowed myself and my partner to make our own choices. The whole process was enjoyable and easy. We were told up front about any of the additional costs that we might incur with certain upgrades and found this helpful. We had a very positive experience with our brick choices and electrical appointments. All easy and enjoyable processes where there were no hidden costs and where everyone was transparent. The whole building process was smooth and we were constantly kept in the loop with information by our site supervisor and administrative support Mel and Melissa who were always just a phone call or email away and had all the answers to any questions we had.1 comment
Adenbrook Homes ..Adenbrook Homes
Hi Emma,
Thank you so kindly for taking the time to leave this 5 Star Review! We are so pleased that you are happy with your home and the service from Des and Adam. Our Sydney team certainly take prid... Read more
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Peta B.South East Queensland, QLD
- QLD, Greater Brisbane
- Verified customer
Underdelivered and Unsupportive Head Office
We built in 2016 with Adenbrook Homes out at Greenbank. As first home builders we were excited by the whole experience and thus overlooked a few things which were unable to be rectified by the builder after the fact. We found out during the maintenance period that out franchise owner dissolved towards the end of our build and head office were short of helpful. Our home was rushed and you can tell.
None of the interior or Exterior doors were properly hung or sealed which has caused swelling, gaps and jamming.
- franchise owners refused to fix t...Read more
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StevieSydney
- 2 reviews
- NSW, Greater Sydney
- Verified customer
Disgruntled
Ever since our home was handed over back in December 2018 there has been nothing but issues, the fact it was a challenge to get a hold of our builder (project manager) during the build and after shows just how un-professional Adenbrook really is, very disappointed! The fact that we had a stair-hand rail loose for over 6 months (despite being part of the maintenance list) shows how much Adenbrook cares about safety. We are honestly tired and exhausted.
Our experience became worse - for example, patches of paint can be seen on the floor in the ...Read more
garage. This is an issue that has been captured into the maintenance list and is yet to be actioned. When this issue was again bought up with Adenbrook we got told the following (in email): "I have spoken to our Construction Manager and he advised me that your garage floor was relatively clean and free of paint spills." We then get told in the same email: "As per his instructions I am closing off the maintenance list as all items have been attended to." They decided to close the maintenance list, despite unresolved issues. I will definitely be raising this with Fair Trading as again we are tired and exhausted, we honestly have been understanding and patient for more than a year.1 comment
Adenbrook Homes ..Adenbrook Homes
Thanks so much for your feedback. We have reached out to our Sydney team and they will continue to work with you to ensure you are appropriately looked after. Our Sydney team do have a great reputatio... Read more
n and plenty of great reviews so we are sorry to hear you didn't feel the same with your experience. Thanks Adenbrook HomesSimilar opinion? Write a review on ieatwords.com.au!
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- NSW
- Verified customer
Love our new home !!!
The team at Adenbrook homes in their Western Sydney office were easy to work with, especially their colour specialist! They offered a wide and affordable colour range for all aspects of the home. They were transparent in noting extras and upgrades. Our build was fast and we were settled into our new home in great time. When confronted with small issues (dishwasher not working) they ensured it was fixed as fast as possible. Their homes are designed for the size of the land and they aim to maximise your space. I love the open plan designs, the la...Read more
rge kictchens, and big windows. Their product range are all reputable brands including brands like Westinghouse. They ensured all our electrical work met our needs and kept us within budget along the way. They are knowledgeable and willing to go above and beyond to answer any questions you have pre, during and post build.1 comment
Adenbrook Homes ..Adenbrook Homes
Thanks so much for your review Amy! We are so pleased that you enjoyed your Adenbrook journey and all the best in your new Adenbrook Home! Congratulations!!
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- NSW, Port Macquarie
- Verified customer
Would build again with Adenbrook
Being my first home I built, Adenbrook made it so easy from the staff at the display home to the site managers and admin staff. No question was too hard and their patience was endless. Professional, prompt, supportive and knowledgeable. Would definitely build with Adenbrook again. I love my new home!
1 comment
Adenbrook Homes ..Adenbrook Homes
Congratulations Angie! We are so pleased that you had such a good experience with the Adenbrook Homes Port Macquarie team. They certainly are attentive to their customers needs and love nothing more t... Read more
han a happy handover. All the best for your future in your Adenbrook Home :-)Similar opinion? Write a review on ieatwords.com.au!
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Wal and MandyMid North Coast, NSW
- 2 reviews
- NSW, Coffs Harbour
- Verified customer
Fabulous experience from start to finish.
After doing the rounds of display homes we finally settled on Adenbrook Homes simply because the end result looked to be of a much higher standard than other building companies.
Niki was more than helpful getting everything up and running and Kirsty kept us well updated with all the relevant information about the build as it progressed. Shane managed the whole build with no hiccups and was great with advice about some choices we thought about making.
We were also lucky enough to sign up whilst their summer promotion was running which for an extra $2000 gave us extras that added a considerable amount to the value of the house.
We will definitely build with them again.
1 comment
Adenbrook Homes ..Adenbrook Homes
Congratulations Wal and Mandy! We are so pleased you are happy in your Adenbrook Home, the Coffs Harbour team certainly are extremely good at what they do.
Thanks for sharing your review, Adenbrook Homes :-)
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Maria V.Sydney, NSW
- NSW, Greater Sydney
- Verified customer
So happy with our new home!
From start to finish we cannot fault our build with Adenbrook. Matt was extremely helpful at the beginning by guiding us through the whole process which was daunting for first home owners. We had been looking around for a while but was the first time we felt comfortable and ease. Compared to the horror stories we've heard from other people and their building companies, our pre and construction process was so smooth - no complaints, done swiftly with no issues. Temporary fencing went up in April and we got our keys in September. Our finishes are...Read more
of a high level and had only minor touch ups, thanks to our builder Shane and his superb attention to detail. We felt as though he treated our place as his own build! Jillian was great in the construction process and always easily contactable and helpful. Special thanks to Elle, our colour consultant and pre-construction contact, who really went out of her way to help us through every step and guided us through all things we were unfamiliar with, as well as being super helpful through colour selections. We definitely would and have recommended Adenbrook to our friends and family!1 comment
Adenbrook Homes ..Adenbrook Homes
Hi Maria,
We are so happy that you had a great experience. Our Sydney team certainly take pride in what they do and we are so glad to hear you have had excellent service!
Wishing you all the very best in your new Adenbrook home.
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- NSW, Greater Sydney
- Verified customer
Quality build
Great company to deal with, friendly staff and eager to please. Personalised experienced to suit our needs. Construction process was relatively quick and easy. Never felt as if I was getting cheated or been taken for a ride, they are honest builders . Would build with adenbrook again. No issues or regrets.
1 comment
Adenbrook Homes ..Adenbrook Homes
Hi Pat,
Thank you for taking the time to leave a review. We certainly love to hear that our team have delivered you a great experience! Wishing you all the best in your new home.
Thank you!
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- NSW, Northern Rivers & Tweed
- Verified customer
Its perfect
Perfect job that was created by sarah and built by glen.
Good and reliable as you would expect on a big job like this.
No worries and with ease of effort from both parties on the hand over was done easily.
Was good and fair a good all round job by sarah and glen.
1 comment
Adenbrook Homes ..Adenbrook Homes
Thanks so much for leaving a review Ray, we are so pleased to hear you enjoyed your build experience. We know Glen and Sarah take great pride in their work and you couldn't have been in better hands. ... Read more
We wish you all the best for your future in your Adenbrook Home :-)Similar opinion? Write a review on ieatwords.com.au!
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AlyssaMid North Coast, NSW
- NSW, Coffs Harbour
- Verified customer
Adenbrook! What wonderful service!
My husband and I knew some friends who built with Adenbrook and decided to go with them too.
Nikki was very helpful and helped us choose the right plans and then go over them endlessly until we were happy with the design. There really were no issues.
The cost was great and doable for a young family.
It was such a long process for us, having to wait for the land to be ready, but Adenbrook really made us feel comfortable. We knew we could ask them anything and they would respond. It was a little hard working with them online though, and found l...Read more
1 comment
Adenbrook Homes ..Adenbrook Homes
Hi Alyssa, thanks so much for taking the time to leave a review! We are so pleased you are happy with your Adenbrook Home and we know you would have been in the best hands with the Coffs Harbour team.
Congratulations, Adenbrook Homes :-)
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Robert CourtsSydney, NSW
- NSW, Greater Sydney
- Verified customer
Great build
We're very happy with our Adenbrook home! Adam at the Marsden Park display village started us on our journey and he was fantastic from the beginning. From there, we've dealt with various people in the office - Roy was particularly helpful! Our site supervisor - Mike - made sure he kept us up to date with each stage of the build. The office support staff - Mel & Renee - were also equally helpful.
Despite a 4-week delay due to bricks being out of stock, Adenbrook still managed to get our house built within the 6-month timeframe . The quality of ...Read more
the build is great - we've seen some really dodgy ones! Cornices, skirting boards, doorways, frames - no problems at all with Adenbrook. In fact, experienced family and friends have commented how good the quality of the build is. Overall, a very good experience with a good quality home to move into. We highly recommend Adenbrook in NSW for your next build. Thank you, Adenbrook! :)1 comment
Adenbrook Homes ..Adenbrook Homes
Hi Robert, thanks for taking the time to leave us a 5 star review! We are so pleased that you are happy with your home. Our Sydney team certainly take pride in their work and love making the build exp... Read more
erience a smooth process for their clients. We wish you all the best in your Adenbrook Home.Similar opinion? Write a review on ieatwords.com.au!
Ashleigh R.Mid North Coast, NSW
- NSW, Port Macquarie
- Verified customer
Happy Customers!
We decided to build our first home with Adenbrook as we had friends who had done the same, and we couldn't be happier. From planning and design right throughout the build process everyone was fantastic to work with. Any questions or queries we had were addressed very quickly, and the service doesnt stop once the house is built. Thank you to all of the staff for making the process enjoyable and stress free. Highly recommended.
1 comment
Adenbrook Homes ..Adenbrook Homes
Hi Ashleigh, we are so pleased to hear you had a positive build journey with our Adenbrook Homes Port Macquarie team. Your first home is a very special milestone and we are glad we could be there with... Read more
you throughout the journey, Thanks so much for taking the time to leave a review, Adenbrook Homes :-)Similar opinion? Write a review on ieatwords.com.au!
EmilyMid North Coast, NSW
- NSW, Port Macquarie
- Verified customer
We would build with Adenbrook again
The sales team were fantastic and went out of their way to help us. We loved that we could customise our floor plan significantly. The team were able to come up with great solutions so thay we could fit in everything we wanted. All steps of the build was explained to us and went to plan. Post construction we were able to access prompt resolutions to any issues.
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MelMid North Coast, NSW
- 2 reviews
- NSW, Coffs Harbour
- Verified customer
Great first home build
Adenbrook Homes Coffs Harbour was highly recommended to me, after meeting Nikki in the display home and having a chat with her I decided to go ahead.
The entire process was smooth and straight forward. The team was more than happy to accomadate any changes I needed to make to the plan, and also undoing some things I changed my mind about. The cost was spot on from day one and the build was finished on time. After moving in, there was a couple of minor things that needed touching up, once this was addressed with adenbrook homes, the contractors were in contact with me the very next day to resolve. Overall I'm very impressed with everything, the communication, efficiency, cost, and the end result of my home.
1 comment
Adenbrook Homes ..Adenbrook Homes
Congratulations Mel, we are very grateful for your review and are pleased to hear your experience was so positive. Our Coffs Harbour team certainly love what they do and enjoy the entire process.
We... Read more
wish you all the best for your future in your Adenbrook Home :-)Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
jerikrisasked
Hi Adenbrook,
We just sign up a contract with you on Sydney, why are there a lot of hidden cost we are not really sure off? For example, our home is going to be built soon why do we have to shoulder the electricity and water while our house is being built? Shouldn't the builder pay for this while constructing the home?
2 answers
Adenbrook Homes ..Adenbrook Homes
Hi there, thank you for reaching out. As your contract and build are with our Sydney franchise, I have forwarded on your question to our Sydney team. If you would like a staff member to give you a call to discuss any queries you have, please DM the best contact details (name and contact number) and someone will be in contact with you shortly. Alternatively, you can give them a call directly on (02) 9622 4091 or contact [email protected]. Elle and the team will be more than happy to assist.
One question, who should shoulder the water and electricity? Land owner or Builder?
Michelle L.asked
Would welcome any feedback from anyone who has built a two storey Adenbrook Home in the Northern Rivers region please. :-)
1 answer
Adenbrook Homes ..Adenbrook Homes
Hi Michelle,
Sarah Stewart, our franchisee in Northern Rivers & Tweed could certainly put you in touch with past clients if you wanted to hear about their experiences. In a recent survey we found that the 92% of our past clients in the NRT region would definitely refer us to their friends and family and almost 90% would definitely build with us again. You can contact Sarah at the display on 02 6686 6729 for further information. Thank you!
Glennasked
Why wont my housewater tank pump turn off when the tank is full and the power has been turned off for wuite some time due to no water in it.now that it is full turned power on and as o said the pump continues to run when no taps are on can anyone help me ?
No answers
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Adenbrook Homes ..Adenbrook Homes
Hi Don,
Thank you so much for taking the time to leave this outstanding review.... Read more
Our Sydney team certainly take pride in their work and love making the build experience a smooth process for their clients. Wishing you all the best in your newest home! Thank you, Adenbrook Homes