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158 questions from our users

Delia H.

Delia H.asked

i have used afterpay many times with no defaults. i noticed on my bank statement that there was an ‘insufficient funds for afterpay’. i didn’t understand why but it turns out i has been trying to make payments on a visa card that no longer exists. but i did make the payment on the correct default visa on same day. i am concerned that this might affect future orders. like i said i have never missed a payment. plus i have used afterpay on an order since. can i still use afterpay in store ?



No answers
Sarah

Sarahasked

If you haven’t payed your Afterpay for 2 months will u still be able to have a barcode?

2 answers
Suey
Suey

If you miss a payment you won’t be able to buy or book anything else with Afterpay until you settle your account.

Saba
Saba

They will make you return the money then freeze you

Lisa S.

Lisa S.asked

How many active after pay orders can I have at the same time?



2 answers
Tony
Tony

Hi Lisa the best answer is to.call Afterpay directly . Cheers

Kylie
Kylie

I have 3 running at once

Tracee

Traceeasked

I’ve seen a few ppl ask this but no one answered if I had an over due after pay account and it
Went
To collections and I paid my collection will after pay let me
Use them again ?

3 answers
Antica home
Antica home

I don’t know about that but there is a customer service number you can contact to ask this.



Janelle B.
Janelle B.

No they cancel your account indefinitely

Lachelle
Lachelle

No, you only get one shot, if you stuff it up you won't get a second chance.

Roselee Ann B.

Roselee Ann B.asked

How do I know if someone has made a account in my name.

No answers
Muriel I.

Muriel I.asked

I have paid payments but my balance hasnt changed ?

No answers
Kirsty B.

Kirsty B.asked

My in-store barcode won't work. Keeps saying my account is frozen. But I have no outstanding payments.

No answers
Lara

Laraasked

What happens when I've paid an order in full and then return something. Does the refunded money go onto my card or does it stay in afterpay?

1 answer
Lachelle
Lachelle

Depends on the retailer's conditions. But if you return it with a valid reason like it doesn't do what it's meant to or it broke before the warranty was up then you have to go through the retailer and not Afterpay. You should be credited, not Afterpay.

angusbugg

angusbuggasked

Am I able to sign up for another Afterpay account after my account being closed? It was frozen/cancelled due to an overdue payment (paid now). Just wondering if this lock is temporary or if I won't be able to sign up with my current details again.

1 answer
Janelle B.
Janelle B.

No the account will be cancelled indefinitely

Bonditash

Bonditashasked

Why does app not allow a new barcode when my card is not actually expired yet?

1 answer
Lachelle
Lachelle

I am in the same situation. My card doesn't expire for another month and I'm not getting another one issued for another fortnight from the bank. The only option I had was to get my partner to let me use his Visa as a card so I could continue using Afterpay. You're basically locked out of any more purchases until you get a new card issued or your partner trusts you enough to use theirs. Oh well, at least you've saving some money lol.

Bonditash

Bonditashasked

Why does app not allow a new barcode when my card is not actually expired yet?

2 answers
Mrs C
Mrs C

Which card? The one linked to Afterpay?

Bonditash
Bonditash

Yes

Syaa Saufi

Syaa Saufiasked

Why i cant generate new barcode ?

No answers
Angelique C.

Angelique C.asked

Can I pay for my daughter using my afterpay?

3 answers
John norwood
John norwood

Yes

Jenny M.
Jenny M.

Yes. You just cop the bill.

Angelique C.
Angelique C.

How do I do this?

Desley

Desleyasked

Can you use paywave with afterpay ?

2 answers
Prajwol
Prajwol

No ..sorry

J Hoeft
J Hoeft

You must log in for each purchase. For in-store purchases a barcode is provided via the app only and online purchases you'll be prompted to log into your account every single time. It does not work like paywave or else it'll be called paywave lol

Lisa

Lisaasked

What is your maximum limit?

2 answers
Prajwol
Prajwol

Before it was 500$ limit but I’ve purchased a lot from afterpay so they increased to 800$ ..
Thanks

Guest user
Guest user

It depends on how regular u make payments n use it but I got up 2 1500/1600

Ness

Nessasked

With every purchase do I need the first installment? Or Was it just Only for the first time using afterpay?

4 answers
Lachelle
Lachelle

You need to be able to make the first instalment straight away every single time you purchase something.

Jane R.
Jane R.

The above answer is not correct. It's just for the first 6 weeks you need to make the first payment on the day of purchase, after that the first payment will come out 14 days after day of purchase.

Robyn W.
Robyn W.

You only need to usually make first payment on your very first purchase after that it's nothing up front unless you have missed a few payments it will ask for the first payment again.

Stevie M.

Stevie M.asked

If I have had a notice from collection house will that stop me from getting another afterpay order after I've payed the full amount ?

1 answer
saintsonfire
saintsonfire

No, not if your Afterpay payment history is good. If the debt you have with the debt collector is from Afterpay then probably yes.

Ajd

Ajdasked

I’ve got the last payment to go and it’s late once I pay Can I purchase items straight away after I pay my late payment

No answers
Val L.

Val L.asked

Lost my payment card a few days prior to new year... applied for a new one and because of the holidays took along time to be replaced... i notified after pay straight away of this and they said they would waiver the late fees and put the payments dates back.. All good.. card received all payments made for the due dates.. how ever today i went to use my card only to find the credit limit dropped from 1k to like 380.oo i have never missed ONE payment before. rung the company and was told because my payments were late the computer adjusts the limit.. so there fore i have a bad rating on there now.. i argued the toss and was told nothing they could do to over ride this as the computer is programmed to work on its formula... BUT.. they computer can only work through the input of a programmer.. GO FIGURE... is so ridiculous... after pay you need to fix this...look at the persons history before condemning them.

No answers
Ricky

Rickyasked

I failed too keep up with my payments on afterpay & it went to a debt collection. However, I was wondering, once I’ve paid it off, will I still be eligible to reuse afterpay?

1 answer
minni
minni

no

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