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Aidacare Physical store
BewareQueensland
- 3 reviews
What a joke someone is going to get hurt through there negligence
My ot arranged for me to test the equipment at home which was all good now that things are wrong they dont care at all been trying to arrange to get them to look at there problems that have been waiting nearly a month . And got told on the first time ringing that they would be here by end of week as travel past my house weekly to other clients but never happens . The hoist only got used for a week before spanner light came on and stays on . Dropped off a toilet shower commode and the wheel was about to fall off still don't care at all . And ...Read more
my manual wheelchair seat cushion is to long and hurts my knees . The wheelchair is to wide and the headrest bracket was put on so it was pushing into your back . So please do yourself a favour and stay away its not safe and don't care at all or would stand behind there products especially when newSimilar opinion? Write a review on ieatwords.com.au!
Linda RaySouth East Queensland, QLD
Apalling service don't buy from these people
My mother ordered a scooter from the Acacia Ridge store. She had a demonstration on December 20th 2018 and ordered it and did not get her mobility scooter until June. She received no notice of delivery so was not there when it arrived. It was not set up. After repeated phone calls an appointment was made on 1 August which she had to cancel due to unexpected surgery. She was advised a new appointment would be made to set up and show her how to use it. A follow-up phone about 3 weeks ago and again she was assured an appointment would be made. Apologies were offered for the terrible service. Nothing has occurred since this time. I will be taking the matter up with the Office of Fair Trading.
1 comment
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RedSouth East Queensland, QLD
Service is disgusting
ACACIA RIDGE: Abysmal phone service and maintenance services with promises to call back and then no one does. I've had to ring 7 times to chase this matter up over 3 weeks now. Phone calls are not returned.
Mechanic finally comes Monday. He fixed it only for it to break again with the same thing 2 days later. Another phone call back for him to come back and another 2 days waiting for someone to call. I ring again mid afternoon Tuesday to be told someone will ring me back and I said no I will sit and wait for someone to talk with me now. I waite...Read more
1 comment
Sam C.Aidacare
Hi Red,
Thank-you for taking the time to proving us with this feedback.
We're are obviously extremely disappointed to hear of poor customer experience with our Acacia Ridge branch.... Read more
To assist us further with these investigations would you please send me an email to [email protected] and with your contact details and we will be in touch with you today. Many thanks Sam Collins
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Sam C.Aidacare
Hi Linda,
Firstly, thanks for taking the time to provide this review.... Read more
We're extremely disappointed to hear your experience was not up to standard. We pride ourselves on going above and beyond with our customer service. We will ensure a thorough review of your case is undertaken, the appropriate training is provided to our staff and processes updated to prevent these issues arising in the future.