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Reviews

3.5

171 reviews
5
(100)
4
(9)
3
(1)
2
(4)
1
(57)
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Mikaylah

MikaylahSouth East Queensland, QLD

BEWARE!!

published

Do not book with these people. They are a rip off and cannot clean to save their lives! I booked with them and I had to return to clean the property properly!

Tina. G

Tina. GSouth East Queensland, QLD

  • 2 reviews

Bad experience with Aim Propert Solutions

published

Aim Property Solutions :
I booked them to clean my two sofa chairs and 1 dining chair. My chairs were dirty and stained. The technician said it would come up brand new and i paid extra for stain removal. Neither sofa chairs came up brand new and the stain was faded but still noticeable. Their motto is 'you're satisfaction is our aim. That is not the case. I provided them with photo evidence of my chairs and all they offered was a return job. I mean if they couldn't do it the first time...they do not guarantee their upholstery work either. I do not recommend them.

Rip off and scam! Honestly stay away

published

Horrible customer service and kept throwing in added fees. Like the place was to dirty which it wasn’t as we did a pre clean. I could write for an hour at the incompetence of these people.

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"Cleaned" my bond right out of my pocket

published

I found your level of professionalism and disagreeable nature to handle my landlords displeasure with the level of work performed to be rather uncomfortable. The bond cleaning service turned out to have an appropriate title, as I did not receive any bond on leaving my past rental.

sam

samSouth East Queensland, QLD

The worst carpet clean & customer service I've ever had

published
Cindy D.

Cindy D.South East Queensland, QLD

rip off - stay away

published
Red

Red

  • 2 reviews

Damaged the property

published

These guys did such a shoddy job. The windows, bench tops, tiles and walls were still filthy.
On top of that the cleaner managed to knock a golf ball sized hole in the dry wall of the master bedroom.
I'm currently in the process if getting my money back for the repairs costs I had to foot.

jiten

jitenSouth East Queensland, QLD

cheating

published

we are cleaners working for this company
mathew always learn ask extra hours when we go bond cleaning
if customer refuse to demand extra hours company didn't give back deposit (booking deposit(
now this company didn't give us our pay
this company is joke
jiten
0413772902

1 comment
jiten
jiten

Elephant

Stay away!

published

Used this company which is also called Aim Property Solutions... Was quoted $405 for a two bedroom house and was charged the full amount prior to the clean. After spending an hour and half there they called and said it would then cost an extra $150. When I asked them to stop what they were doing and I would pay for the time they had already spent at the property I was told I wasn’t entitled to any form of a refund whether partial or not and that they would then charge by the hour. Their work was then not gaurenteed. They were rude and the quality of work that they had completed was appalling. Please don’t risk it, try another company!

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SCAM - Do not hire!

published
S.M

S.MBrisbane

Scam company: Did not finish work walked off the job.

published
Denis D

Denis DAU

  • 3 reviews
  • 8 likes

AIM ARE A SCAM, AVOID AT ALL COSTS

published

These guys are perhaps the shonkyiest operation I have ever had the misfortune of dealing with. They use a fake website “Brisbane Bond Cleaners” to take bookings and a non-refundable deposit. Then the nightmare begins. They will say anything to get the booking. Then do not turn up at appointed time. They tell you that carpet cleaning is included, then charge it as an extra, and because you’re on the hook and out of time at the end of a lease, they know they have you by over a barrel. Avoid, AVOID, AVOID!

Terrible

published

Hired for a bond clean. Paid in advance. Walls were still filthy windows dirty floors and carpets looked untouched, had to hire a second lot of cleaners to finish the job (whom did a perfect job). They could not even get my address correct in the morning!!

Very Professional

published

Showed up on time, courteous, professional and did a great job at cleaning the carpet. A very good service.
So job well done overall. Fair price too.

Excellent and professional experience

published

Moving into our rental the carpets were filthy and smelly. Clearly a vacate carpet clean was not completed from previous tenants. The results are brilliant! Stains, marks and smell, gone. The technician was on time, polite and professional.

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Brett

Brett

  • 2 reviews
  • 5 likes

These people are dodgey as - really expensive too - just had a nightmare experience having to deal w

published

Waste $$$.

published

Nothing to recommend. Waste Money and time. Low quality and poor responsibility. My house manager Unsatisfied w their work!! Super expensive.

Helena

Helena

  • 2 reviews

Worst customer service

published

Did not get to the cleaning stage with this company. After asking for a confirmation email on my booking twice and not receiving it i got on the phone the day before the booking and spoke with a manager who was patronizing and spoke over me. Refused to give me a chance to speak and tried to get me to pay for the service and ignored my concerns about their attitude towards customers. Ended up cancelling my booking and going with another company. I would rather go with a company who treat people with respect.

Pick these carpet cleaners! You won't be sorry!

published

This small business gives 5 star service. Prices are reasonable (with rewards for returning customers!) and the quality of the cleans exceeded my expectations. Both administration and cleaning staff are professional, friendly, knowledgable and responsive. Can't recommend highly enough for quality and value!

2nd time - still as great as first time

published

This is the second time we have used this company, an ill be honest, very happy with them. Staff was amazing and really easy to talk to and get along with, flexible and just generally good people. I have no doubt we will be back again and again.

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Questions & Answers

kylie

kylieasked

Hi :-)

We need to get two bedrooms carpet cleaned for bond refund / end of lease. Can you pls provide costing? It would need to be done late in the afternoon of Monday 8th September or first thing Tuesday 9th.

Thanks Kylie
[email protected]
0400822734
11 East St, Camp Hill Q 4152

1 answer
Al
Al

Hi Kylie, don't make this mistake. Hire any other contractor but Aim they are a fake company. Run!

Get an answer from our members and Brissy Carpet Cleaners representatives

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