Excellent print quality, fantastic customer service
I have been so impressed with Albumworks that I have remained a loyal customer for printing my photobooks for 12 years now. They are an Australian company offering friendly customer service and advice. Your Photobooks are created using their free layout and design app which is easy to use for people who are photo and computer literate. I use the custom design option in their app, but beginners can literally drop their photos straight into the many theme styles to choose from. Recently all of my 36 precious albums were destroyed along with my...Read more
house in the Black Summer bushfires. I rang Albumworks who to my delight and relief had all my albums on file and offered to print them all on their best high definition glossy paper for a very generous price thank you so much Albumworks team!Similar opinion? Write a review on ieatwords.com.au!
Nathalie P.Sydney, NSW
Wedding album of my dreams!!!
Highly recommended!!! I was really worried about having my wedding photos printed and a friend recommended me albumworks.
User friendly, speedy delivery and finally, the wedding album I’ve always dreamed of!!!
Now, I’m getting ready to do my honey moon album with them, too!
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Miss M
- 2 reviews
Very pleased
I have just received my 3rd photo book from Albumworks. I've been very pleased with all the results, other than my spelling mistake in the last one!!!
The software is easy to use and has lots of options and layouts to try. The quality is very good and the printing and dispatching has been very prompt.
It might be helpful if there was some way a spell check could be incorporated in the software, for people like me who "think" they are reading correctly when doing a final check!! Obviously my lack of editorial skills is not an Albumworks issue. Thanks for the speedy service and great quality. Miss M
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Rach McEachranSouth East Queensland, QLD
- 2 reviews
Quality prints! Happy with the product!
I recently ordered several sets of the ‘Instagram Prints’ and I was absolutely stoked with the quality of the product and the price was amazing! It was exactly what I had envisioned for my project and would highly recommend the product to others The only thing I would have to say is disappointing, would be the cost of postage but it wouldn’t stop me from ordering again as I’m extremely happy with the product itself!
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Amanda
- 4 reviews
Good quality
I ordered 3 photo books, a large one with premium printing and 2 smaller ones. The large is very good quality, but I didn’t order the highest quality printing for the smaller ones and they aren’t as vibrant and clear.
Overall though, better than I expected and fun to make.
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MWNSydney, NSW
- 9 reviews
- Verified customer
Albumworks works great
The software is easy to use with a lot of different and interesting layouts to try. The upload process is easy and shipping is quick. I use albumworks for all my family photo albums as they produce beautiful keepsakes that people love to pick up and go through. It is a great way to capture our memories especially when you have small children.
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Misleading customer service
I liked the design options and the software, but after tracking my order daily (I was eager to get my product in time for a significant birthday) and using the customer service chat, I was told conflicting information (that it would be dispatched on a particular day - it wasn't; that I would receive it in time for my deadline; I am unlikely to) and was not impressed with how the person on the other end dealt with my concern about this. They were defensive and dismissive.
Despite being assured I would make the deadline of when I needed the book by, I am unlikely to now. I won't be using again or recommending them.
1 comment
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Great customer service. Very satisfied with the quality of the product.
Software was easy to use. Albumworks went above and beyond when they contacted me with advice regarding a few of the pages. The book was better for it. Shipment was quick. I feel like this small Melbourne business really cares about their customers and wants to establish themselves as a big contender. I hope they continue to grow. I'll definitely use them again.
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Michael S.Greater Melbourne (Inner), VIC
Excellent quality and easy to do
I wanted a good photo quality photobook of our travels and tested Albumworks.
The image quality on the higher quality 250gsm photo paper is excellent and the overall product is well put together.
I had a small issue of the website not accepting my card for payment and a quick call to customer service cleared this up quickly.
From what I can tell, It's an Australian company and the printing is done in Malaysia.
Delivery was fast and traceable.
They have been a pleasure to deal with and I am now working on my next Albumworks photobook project.
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Zoe. WEdinburgh
- Verified customer
Software is a nightmare
Having made several photo books with Jessops in the UK and also one with albumworks Australia, I can firmly state that the software albumworks use is far too inferior. I like to have pages filled 100% with a large number of pictures, because hey, these photo books aren't cheap and I have a tonne of photos. If you want pictures touching each other, you have to spend ages manually doing this. If you want more than say 3 pictures with a 1cm gap between all of them, you have to spend ages doing this on the software. In the end I gave up on my album...Read more
works photo album and made a photo calendar instead. The guidelines on where the "hole punch" would go were not clear. I knew the side borders needed some lee-way space but this was not made apparent for the top border where the hole punches went.Similar opinion? Write a review on ieatwords.com.au!
Great quality, speedy processing and delivery
First time Albumworks user after trying many other suppliers. Both of my books were printed beautifully, with fabulous colour reproduction and sharp images. The books are very well bound (one of my books had over 100 pages) and paper quality is superb. Production and delivery time was incredibly fast (within a week), especially for xmas time. Books arrived securely packaged. The software I found to be relatively easy and far less "clunky" than others. I compile numerous books each year and will only be using Albumworks from now on.
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ElimattaSydney
- 3 reviews
Excellent quality and service
This is the second year that I have used this company to make a calendar, and the third time I have dealt with the company. The printing is now done in Malaysia, not sure whether that is a change from last year. The quality of the printing is unchanged, and is still excellent. Last time I found the software to be a bit difficult, not so this time. I now use Windows rather than Mac, which might explain the difference. There is online help available.
What is most impressive is the speed of printing and delivery. We ordered the calendar on a Thursday and it arrived before 8 on Monday morning, Christmas Eve. It was printed and sent to the courier on Friday. DHL couriers are excellent, tracking all the way.
Very highly recommended company.
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sandyHalls Head
Beautiful Wedding Album
I can't praise your company enough. The album you did for me was amazing. Firstly I got sent a sample of the paper as I was unsure. You then picked up a couple of my mistakes which I corrected before print. From then on I got notification of where the album was up to. Even into the delivery right up to the day it was delivered. I will definitely be using Album works again and recommend your company to my friends. Thank you.
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No longer functional
Having previously completed five photo books in the old format, I recent tried the new format and found it not to be user friendly with reduced options for formating pages. After four attempts at trying to create a new photo book I have given up in disgust and I will use another service provider.
1 comment
Nathan B.albumworks
Hi Tony,
Thanks for leaving us a review. We welcome all of our customer’s feedback.
We’re sorry to hear that you had difficulty with your latest experience with albumworks. We have recently introduced... Read more
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Darkish photos
First time user of albumworks after using several other services. I found the photos to be too dark. I won’t be using the service again.
2 comments
Nathan B.albumworks
Hi Peter, thanks for taking the time to leave us a review. We're sorry to hear your prints appear darker than they should be. We'd love to investigate this for you and work towards a solution. You can... Read more
email us at [email protected] with your order details and we can help you out. Thanks again. -albumworks.Thank you Albumworks. After some discussions with the people at Albumworks I was able to get a reprint free of charge. Much nicer result. Once again thanks.
Regards Peter Clark
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- Verified customer
happy with my result
I was sceptical after reading the reviews But I just got my book today and it turned out really good. I’m really happy with the result. None of the photos were out of place all the photos came out clear. Thank you
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Sam
- 5 reviews
Worst Photo Book Ever!
I created 2 books with Albumworks, first and last time that I use them. The images do not look sharp and bright as they do when I took them. Some were taken on a beautiful sunny day and in the album book they look dark, almost like it was sunset time and it definitely wasn't. Some of these were taken at lunch time. The images no longer look sharp and bright. I am so disappointed to say the least. I tried contacting them but they did not respond. I will re-do them at K-Mart. No longer trust online photo sites now.
1 comment
Nathan B.albumworks
Hi Sam, we are so sorry to hear of your disappointment and would like to work with you towards a satisfactory solution. Whenever our customers are not 100% happy with their products we do everything w... Read more
e can to rectify this. It is highly uncommon that we did not respond to you - please feel free to phone us on 1300 553 448, email us at [email protected], or use our Live Chat feature on our website. We look forward to hearing from you. -albumworks.Similar opinion? Write a review on ieatwords.com.au!
Mel WebbGreater Melbourne (Metropolitan), VIC
- 3 reviews
- Verified customer
2nd time disappointment
My 1st album, our wedding album was stunning so I decided to use Album Works again and to date am really disappointed.
We did a holiday album and were notified that it had to be reprinted as it didn’t pass quality control. This didn’t both me as I was impressed of their commitment to deliver a quality product.
We received our book, over a dozen pages were stuck together and when we separated them the pages ripped.
To AlbumWorks credit after we emailed some pictures they emailed us and reprinted and delivered our second book.
Again, at lea...Read more
1 comment
Nathan B.albumworks
Hi Mel,
Thank you for taking the time to write a review for your recent order with albumworks. ... Read more
I'm very sorry that your experience with your albums has caused you to feel disappointed by our product. On the very rare occasions such as yours, your album had two separate quality issues which is understandably something I too would feel disappointed with. These types of occurrences are taken seriously and as a result, we look for areas where we can improve these processes. Once your new album arrives please be sure to give me direct feedback at [email protected] as I would love to hear the final result. I will contact you personally to discuss this matter further via my personal email. I look forward to ensuring you are always delighted with your finished albums as this will be a once off that will not occur again. Once again I sincerely apologise for the issues you have occurred with albumworks thus far. Kind regards, Kim, albumworks customer service managerSimilar opinion? Write a review on ieatwords.com.au!
TimAdelaide
- Verified customer
Best Photo Book Ever!
I was sceptical about the quality of the pages and the whole process itself at first. I took some amazing photos with a high quality camera and was not 100% certain that the resolution would be right.
I was wrong.
The colours are vibrant, the pictures are exactly like that on my camera and to see them blown up on a two page spread was amazing!
I got this as a first year wedding anniversary for my wife, I know she will love it and so will everyone else that looks at it.
I will definitely create another book with Albumworks!
1 comment
Nathan B.albumworks
Hi Tim,
Thanks very much for taking the time to leave us a review. We're thrilled to hear you were pleased with the quality of your new Photo Book. We work hard to deliver the best quality of printing... Read more
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Mark TMelton
Excellent as always
This is our 5 book, (but 1st one I have actually done myself), my wife is the expert.
As we have come to expect the support & service are excellent.
I had 2 technical issues but with help of them I was able to resolve with a simple telephone call.
The book is even better than I had thought.
They are not the cheapest on the market, but as they say "You get what you pay for" and it is well worth spending the little extra.
Mark T
1 comment
Nathan B.albumworks
Hi Mark, thanks very much for leaving a review.
We're thrilled to hear the final product exceeded your expectations! We hope you love sharing it with friends and family - enjoy!
-albumworks.
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Questions & Answers
Janice H.asked
How do you add text?
1 answer
Nathan B.albumworks
Hi Janice,
If you are using our desktop Download Editor, then you will find the "Add Text Box" icon in the blue editing panel. It is the little icon that has a green "+" and a "T". After adding the text box to your page, simply double click to add text.
If you are using our Online Editor from our website, then you will need to first switch to "Advanced Editing" in the top panel. Afterwards you should see an icon that says "Add Text Box". Clicking this icon will add text and then you can simply double click to add text.
If you have any more questions please feel free to use the Online Chat feature on our website. Thanks!
-albumworks.
Helen Westonasked
I would like to share the album with my sister before I have it printed. How do I do this.
1 answer
Nathan B.albumworks
Hi Helen, If you use our online editor to create your photobook you can share your profile and login with your sister. As our online editor is cloud-based and can be accessed off any pc/laptop with internet. I hope this helps. If you need further advice please contact us [email protected]. Thank you
Louiseasked
I have edited all my photos in Photoshop so I would like to use Photoshop to do my book. Can I send it to you to print? thanks Louise
1 answer
Nathan B.albumworks
Hi Louise, thanks for getting in touch.
In order to put all the pages of your Photo Book together, you will need to use our Editor (either the downloadble software or online Editor).
We recommend exporting all of your image out of Photoshop and then import them into the Editor to place in your Photo Book.
If you have any questions along the way you can always call our customer service team on 1300 553 448 or use the Live Chat function on our website.
-albumworks.
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Nathan B.albumworks
Hi there,
Thanks for taking the time to leave us a review - it's much appreciated. ... Read more
We're sorry to hear that you received conflicting information around the delivery of your order. In order for us to investigate what information you have received, we encourage you to reach out to our Customer Service team with your order number and details. You can email us at [email protected] - we hope your order still arrives in a timely fashion and that you are satisfied with the quality of your product once it arrives. Thanks.