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Fixed oven knob.
Excellent service. The technician Joe was friendly and professional. He completed the job accurately and quickly. We can now use our oven to cook again. Thank you for fixing it!!
1 comment
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MariaSydney, NSW
Awesome job
Kieren called me 30 minutes before attending, worked out the problem, solved the problem and cleaned up as well. He was very kind and helpful, explained what to do next
2 comments
highly recommend All General Whitegoods
Kerrie D.All General Whitegoods Service
Dear Maria, thank you for the 5 star review! Glad Kieran was able to resolve the problem for you Regards Kerrie Operations Manager
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Great service, John. Thank you.
John came out to fix our LG fridge today, he knew what the problem was immediately and fixed it quickly. Left me with some general maintenance advice for the future as well. Doorbell was busted, thank you for ringing me twice and not leaving. Was nice to my dog too. John, you were fantastic. Thank you.
1 comment
Kerrie D.All General Whitegoods Service
Thank you for the 5 star review. I'm sure John will recognise your name :) Regards Kerrie Operations Manager
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Perfect service booking and tradesmen
Excellent service booking staff and service men. I have been using AGW for
different repairs for my GE fridge. All service men have been very professional and did a great repair job. My last service call was organised to replace the faulty defrost thermostat. Mat did the service and the repairs and made me have my fridge back for the weekend. Thanks Mat.
Farnaz
1 comment
Kerrie D.All General Whitegoods Service
Dear Farnaz, thank you for your great review. I have passed your feedback onto Matt. Regards Kerrie Operations Manager
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Terry BrennanSydney, NSW
- Verified customer
Gas Cooktop Service
Joe was very efficient and courteous in servicing our cooktop and the job was finished very quickly.
The response by AGW to look at the problem was very quick and the parts delivered and installed a day or so later.
1 comment
Kerrie D.All General Whitegoods Service
Thank you for taking the time to write your review. Glad we were able to resolve the issue quickly for you Regards Kerrie Operations Manager
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Excellent service
From start to end, this was a very professional service. I was provided with realistic timeframes and was constantly updated. A special thanks to Joe, the technician who has is extremely knowlegeable.
1 comment
Kerrie D.All General Whitegoods Service
Thank you Quentin. Appreciate the review. I will pass on your thanks to Joe. Regards Kerrie Operations Manager
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SelinaSydney
- 2 reviews
2 MONTHS AND WAITING...
My SMEG dryer had its first service call on 11/12/2019. 5 service calls later and we are in Feb and my dryer still does not dry. I have been told they will keep sending a technician out until it is repaired. Two months without a functioning dryer is in my opinion totally unsatisfactory customer service. I expected more.
3 comments
Kerrie D.All General Whitegoods Service
Dear Selina I am very sorry the dyer in not fixed. Please call me on 87888666 and I will try and resolve for you ASAP. Regards Kerrie Operations Manager
Hi Kerrie, I spoke once again to your customer ‘service’ personnel yesterday who in turn referred me to Domestic and General. The lack of humility I have been shown over the past 2 months by both comp... Read more
anies has been astounding. After wasting more time yesterday, I have bought a new dryer. This time I didn’t waste money on an extended warranty nor did I purchase SMEG.Kerrie D.All General Whitegoods Service
Dear Selina, We have emailed our report to Domestic and General a number of times to find a resolution. Unfortunately Domestic and General make the decision re the replacement that you requested. I a... Read more
m sorry we were not able to resolve the issue for you. Regards KerrieSimilar opinion? Write a review on ieatwords.com.au!
KrisSydney, NSW
Cant fault overall service
The service consultant joe was very friendly, on time, prompt with fixing and replacing parts required replacing and also tidyed up prior to leaving by removing broken items and excess packaging. Could not fault in anyway. Thanks joe!
1 comment
Kerrie D.All General Whitegoods Service
Thank you Kris for taking the time to place your great review. Joe is an excellent tech and I will pass on your thanks. Regards Kerrie Operations Manager
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AnneSydney, NSW
- 2 reviews
Excellent service
Joe was on time, highly professional and helpful. He gave me the right advice and solved my problem. I would recommend Joe to anyone, he is friendly, patient and knowledgeable.
3 comments
Kerrie D.All General Whitegoods Service
Thank you Anne for the great review. I think Joe recommended Cerapol and Ceraseal to maintain the ceramic glass. If interested we sell both here. Call 87888666 to order. Regards Kerrie Operations Manager
He did recommend those products Kerrie, I bought them at Bunnings.
Kerrie D.All General Whitegoods Service
Great, they are good products. I use them on my cooktop
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Patto
- 2 reviews
Great service
Initial phone number mistake but who doesn't do that. Tech Joe personable, efficient and quick. Fixed! Our oven is back. The need for 30 words review is ridiculous. Ridiculous, ridiculous, ridiculous
1 comment
Kerrie D.All General Whitegoods Service
Thank you Patto for taking the time to write your review. Appreciate the 5 stars Regards Kerrie Operations Manager
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PWMSydney Surrounds, NSW
GOOD AND PROMPT SERVICE
Your service(and that of your technician,Joe) was most prompt and excellent. Your text messages relating to the anticipated time of the service call were very helpful. I would contact you again if I needed further assistance with our oven.
1 comment
Kerrie D.All General Whitegoods Service
Dear PWM thank you for your review. The text messages are proving very popular for customers to organise themselves. Regards All General
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Quickest repair ever
Joe arrived within the stated time frame and fixed the problem quickly and efficiently. We have no complaints whatsoever. The problem was simple and easily solved so he didn’t charge any labour fee.
1 comment
Kerrie D.All General Whitegoods Service
Thank you Marjorie for the great review. Regards All General
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Gigi
- 2 reviews
Great
Cannot fault the efficiency of your service. Have already recommended your company to friends and family should they need help with their appliances. Thank you for not just telling me I need a new oven, I was dreading it. Keep up the good work!!!
1 comment
Kerrie D.All General Whitegoods Service
Dear Gigi, thank you for the great review and the recommendations to your family and friends. Glad we could help. Regards Kerrie Operations Manager
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BelindaSydney Surrounds, NSW
Efficient, professional service
Joe diagnosed the issue with our oven, ordered the parts and then within days repaired the oven. Our oven is working much better and I am happy with the service.
1 comment
Kerrie D.All General Whitegoods Service
Dear Belinda, Thank you for your review. Glad we were able to get your oven working quickly and efficiently for you. Regards Kerrie Operations Manager
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jennySydney Surrounds, NSW
Great. Can use my oven now.
Fixed the problem and showed me how to remove the door for cleaning. Would have like to have had the oven fixed sooner but very happy now. Parts replaced free of charge by Neff. Very grateful.
1 comment
Kerrie D.All General Whitegoods Service
Thank you Jenny for taking the time to write a review. Glad Neff and All General were able to resolve the issue for you. Regards Kerrie Operations Manager
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Excellent service!
Joe was on time, friendly and super helpful with warranty claim. He installed and was clean and tidy replacing my broken oven glass. I would use and recommend AGWG. Thanks.
1 comment
Kerrie D.All General Whitegoods Service
Dear TMc Thank you for the great review and recommendation. Glad the oven is back in working order. Regards Kerrie Operations Manager
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VinSydney, NSW
Appalling and disgraceful service
The technician gave me a call saying that he will arrive in around 30 minutes and request me to provide parking within / in front of the building. I am working at the time and my building has no visitor parking hence I told him there are a few off street parking available and nearest public parking is literally just 100 meters away maximum. The technician said it is too far and told me he can't come today as I can't guarantee him a nearby parking spot - and that I have to book another time when I can guarantee a parking spot for him (!!!)
Unfo...Read more
rtunately, what is even more appalling is that when I call their office to tell them about this, the telephone agent does not even bother to listen to my explanation and keep saying that she knows the technicians very well and repeatedly saying that the technicians will not say and do such things and will always try to find nearby parking first before calling the customer. This is despite me mentioning to her several times that the technician himself said on the phone that "he will be there (i.e. around my area) in about half an hour". She then simply refuse to listen to me further and kept asking if I would like to book for another appointment. Please read through all the review before trusting your business' good name to this kind of company or worse giving away your hard earned money to this kind of people.1 comment
Kerrie D.All General Whitegoods Service
Dear Vin, I apologise for any inconvenience and I'm very sorry to hear of your experience. If you would like to contact me directly I would be happy to try and resolve the issue. Heavy parts are requi... Read more
red for the washer repair and difficult to carry. Regards Kerrie Operations ManagerSimilar opinion? Write a review on ieatwords.com.au!
Peter UphillSydney, NSW
EXCELLENT SERVICE
We were very happy with the prompt & professional service from JOE & the contact to arrange a day & time was very efficient. We would recommend ALL GENERAL WHITEGOODS SERVICE to everyone.
1 comment
Kerrie D.All General Whitegoods Service
Dear Mr Uphill Thank you for taking the time to write your review. Appreciate the great feedback and recommendation. Regards Kerrie Operations Manager
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DebSydney, NSW
Fabulous!
Joe was the technician for my service call. He was fabulous! Punctual, extremely pleasant and very capable. Had my dishwasher fixed in no time. I would highly recommend AGWG for any white goods service
1 comment
Kerrie D.All General Whitegoods Service
Thank you for the fantastic review and recommendation. Glad to hear Joe got your appliances up and running quickly and efficiently. Regards Kerrie Operations Manager
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John FSydney Surrounds, NSW
- 3 reviews
Fast and efficient service.
When an oven element in our Smeg cooker failed we were concerned that it would take some time to repair due to our semi-remote location. AGW responded quickly and had a technician there within a few days. Joe was friendly and efficient and soon had it up and running again.
1 comment
Kerrie D.All General Whitegoods Service
Dear John, thank you for taking the time to write your great review. Joe is a great technician, very experienced. Regards Kerrie Operations Manager
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Kerrie D.All General Whitegoods Service
Thank you Mel for taking the time to write us a great review. Joe is an excellent technician. Regards Kerrie Operations Manager