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Never again
We needed last minute travel insurance for a trip in March and in a rush got a policy from Allianz. Luckily a few days later someone made me aware that pandemics are not covered by most insurances and recommended another company to us. I thought good that I found out quickly so that we could cancel our Allianz policy well within the cooling off period. However, 2 months later we are still waiting for the policy premium to be paid back to us. We exchanged several emails and are just being fobbed off with excuses like this still needs to be appro...Read more
ved by management. Seriously? This should be straight forward and we feel we are just being hung out to dry. I feel cheated and powerless to do something. Although I cannot say how supportive they would have been had we kept the policy and had to use them, this experience definitely puts me off from ever using them again.
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Sharilee WilliamsSouth East Queensland, QLD
- 6 reviews
Policy basically worthless
I see many negative reviews about Allianz and quite frankly Im not surprised. We had to cancel our trip due to Covid and having a young baby until one year old. We were told on the phone by Allianz that this would covered and yet they then refused our claim - even after our travel agent were trying to support us through this process.
We had multiple policies with Allianz (House, car) but are now in the process of cancelling all policies with them as we greatly fear that, if we needed to make another valid claim, thiese eould be refused and we would be left with no support. Like the travel insurance, all Allianz policies are completely worthless.
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JojoMelbourne
Disappointing - Allianz made a stressful situation infinitely worse.
June 2022, We were told by our travel agent that we had to contact our travel insurance before my husband who was sick could fly home. From the get go allianz medical were unhelpful.. intent on gathering info to deny our claim rather than offering any useful advice. My travel agent was surprised to hear Allianz had left us to find our own way home. Phone calls focused NOT on my husband’s or my well being but on gathering info to deny any claim we might lodge in future. I will NEVER buy Allianz insurance again. They may have had a right to d...Read more
eny the claim, but they had NO right to make us feel the way they did... We were working with doctors on a day to day basis - we could only guess whether a pre-existing condition or a new condition caused the infection. They were reluctant to believe that not all doctors and nurses overseas speak perfect English and that we were being told that they could not diagnose the cause but their aim was to stabilise my husbands condition so we could fly home for more intensive treatment. Shame on you Allianz.
2 comments
Thanks Tegan for making contact and I am aware that you had no part in our experience but I hope you don't mind me saying - this is too little too late from Allianz. I am not sure a placatory comm... Read more
ent on a review website will wash away the disrepectful way we we spoken to in our initial call to your "helpline" or should I say "unhelpful" phone line.Similar opinion? Write a review on ieatwords.com.au!
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Cheated by Allianz
Allianz will not cover any cancellations and cite their pandemic exclusion clause, despite the cancellations technically arising as tour/flight operators choose to cancel or consolidate due to fewer passengers or attendees. Truly despicable, will never use them again and will actively market this betrayal to my network.
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Don’t ever buy this insurance
May 2020 Milan, Italy conference for Orthopaedic Surgeons was recently cancelled due to COVID-19. They refused refund for flight tickets. A “pandemic” is not their fault. Shame on you. People are dying. All US FLIGHTS canceled to Italy. What a shameful company.
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DisgustedSouth East Queensland, QLD
NEVER AGAIN
I purchases our comprehensive travel policy on the 29th September 2022. This was long, long before COVID 19 became a "known event". I phoned the call centre on 11/3/20 when the travel advice for Italy was level 3 to find out if we would be covered. I was told that with a letter from our doctor and a level 3 travel warning we would be fully covered. The operator also told me if the travel warning was raised to level 4, we would not need the doctor' s letter as we would automatically be covered. Before we could get an appointment with the do...Read more
ctor the warning went to level 4 so I started an online claim. Thought I would phone Allianz and just make sure we were still covered as previously told by their staff member. I was then informed that I had been given the wrong information and we were not covered. However it was suggested that I place a claim as each claim is addressed on individual merit and circum stances. Nobody will give you a direct answer over the phone. I am disgusted that I was given such incorrect information. I did ask if Level 4 over-rode the pandemic clause in the policy and was told yes it does. Obviously this staff member needs further training or I am now thinking that perhaps the incorrect information was given to me as some kind of sick joke on her behalf. but at the time I was foolish and trusting enough to believe her. I will NEVER use Allianz again for any type of insurance. Travel insurance companies are doing nothing to assist travelers who are out of pocket through no fault of their own, especially if their policy was purchased before the pandemic was declared.1 comment
Allianz PartnersAllianz Travel Insurance
Hi there, I'm very sorry to hear about this. I will send you a private message so I can get further details from you in order to investigate. Kind regards, Tegan
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milenkoSouthwest, VIC
- 2 reviews
Insurance scam policy
Worst travel insurance company EVER. Does not cover epidemic or pandemic. Also does not cover if the borders are closed or a "do not travel" warning from the government is issued. So pretty much Covers nothing got to do with TRAVEL to actually be insurance.
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Jason P.Sydney, NSW
Clarity of cover from US arm vs AUS arm
No clarity as to where things stand re COVID19. US site says one thing, AUS site says another. Emails to Allianz from 11 days ago unanswered.
Will vote with my feet. My Allianz CTP just came through. Hello Nrma...
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steoglSydney, NSW
- 2 reviews
Absolutely not aligned with global events.
This is the last time I will consider Allianz. Bought our travel insurance in late Feb. As the situation with Covid-19 developed, I have been wondering what the insurer will do.
On 13 Mar, it release its FAQ reiterating its exclusion condition when it comes to pandemics (Covid-19 was declared a pandemic on 11 Mar by WHO). On 16 Mar, Allianz US-Coverage provided an update to its terms allowing for some situations to be claimable even if events are related to Covid-19. For example it is stated that in the website "https://www.allianztravelinsur...Read more
ance.com/coverage-alerts/2019-novel-coronavirus.htm" However, until further notice, although not covered under most plans, we are currently accommodating claims for: Under Emergency Medical Care Benefit: Emergency medical care for a customer who becomes ill with COVID-19 while on their trip. Under Trip Cancellation or Trip Interruption Benefits: Trip cancellation and trip interruption if a customer becomes ill with COVID-19 either before or during their trip. It is challenging to reach out to the Allianz number to check if the same stipulations apply to similar insurance bough in Aus. But if the website FAQ is any indication, the answer is 'no'. In summary, very disappointing experience with a company who is not prepared to recognise global events.5 comments
Allianz PartnersAllianz Travel Insurance
Hi there, apologies for the difficulty getting through to our call centre. Our travel team is currently experiencing high call volumes and waiting times. If you'd like to make a travel claim, we encou... Read more
rage you to do so online: https://www.allianz.com.au/travel-insurance/make-a-claim/ Kind regards, TeganThis does not address my question about the difference between what the US website says and what FAQs in the Aus website says (which is a lot less sympathetic to your customers).
is COVID-19 excluded from some of the general exclusions? If so, can you clarify what they are? Are you suggesting that I put in a claim regardless what the FAQ says about the general exclusions? Offi... Read more
cial PR lines does not help in addressing customer queries.Similar opinion? Write a review on ieatwords.com.au!
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Mark B.Western District, VIC
very good policy but not good enough
Disappointing we had no recourse for having to change our flights to get out of Italy when they shut everything down. We were locked down in our hotel room for 5 days after being forced to cancel our holiday plans and had to eventually pay exorbitant fees to reschedule flights home.
1 comment
Allianz PartnersAllianz Travel Insurance
I'm very sorry to hear about that Mark, but thank you for sharing your feedback.
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PhilMetropolitan Adelaide, SA
- 3 reviews
Called for advice while abroad, could not provide advice
Took out a travel policy in August 2022, now abroad with advice from Australian Government that we need to return Allianz Only provided general advice over the phone stating the policy excludes pandemics. I noted that we were not sick and sought advice on coverage and assistance. Sorry, we just work to a script provided. Go figure?
2 comments
Allianz PartnersAllianz Travel Insurance
Hi Phil, I'm sorry to hear about this, but thank you for the feedback. Has this now been resolved or is there anything I can do to assist? Kind regards, Tegan
Tegan, I presume you are a marketing contractor attempting to display compassion or some care in response to my real feedback.
My wife have just returned to Australia and now in isolation. The cost a... Read more
nd distress to return knowing Alliance Ignored any support is disappointing. I will document and further share the Poor experience across social media over the next few days.Similar opinion? Write a review on ieatwords.com.au!
Bill SPerth, WA
- 5 reviews
Never leave home without Allianz
I am a first time user of Allianz travel insurance, so easy to use their on line website and amazed at the service and price especially for us older folk. After years of traveling l unfortunately had to make my first claim for a lost item it was so easy with the online claim form and to my amazement the claim was settled the following day. I will never leave home without my Allianz travel insurance in my baggage.
1 comment
Allianz PartnersAllianz Travel Insurance
Thanks for sharing your claim experience Bill, great to hear!
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DO NOT get travel insurance with Allianz
Better and less expensive policies are available. This policy has one of the worst cooling off periods and doesn't offer a partial refund outside of the review period. Look at other insurers.
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Happy to have it but not required to use it.
Happy to have it but not required to use it. These are troubling times and we are very glad to be home safe and sound. The trip was fantastic and worthwhile.
1 comment
Allianz PartnersAllianz Travel Insurance
Thanks for the review, and so glad to hear you are back home from your trip safe and sound. Kind regards, Tegan
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Don’t leave home without it
Easy to obtain a quote and to finalise payment on the internet however continually missed opening times over the phone so couldn’t ask specific questions relating to the policy e.g international car excess coverage. Ended up just taking a punt. Thankfully didn’t have to use policy so I can’t comment any further.
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Peace of Mind
The policy was a good value for my budget. I always use this insurance company because it's reliable. I did not claim any because I don't need to. My travel was safe.
1 comment
Allianz PartnersAllianz Travel Insurance
That's great to hear Maria!
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No good. Will not cover pre-pandemic!
Do not go with this company which goes under many names. They are not paying for the pandemic even though it was booked well in advance. I have had my cover cancelled by them.
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ElaineSouth East Queensland, QLD
- 2 reviews
Luckily didn’t have to use any of the options
The policy was good value but as previously stated no reason to have to use any of the options. With Coronavirus being prevalent I know the policy would have been invalid
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Feel more secure to travel when you have travel insurance.
The policy is good i feel more secure and Yes, it’s easy to register.
I didn’t lodge a claim because nothing bad happens to us overseas.
This the first time i use Allianz travel insurance.
1 comment
Allianz PartnersAllianz Travel Insurance
Thanks for the review Kristine!
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OMG. Was expecting the run around from an insurance company. But they’ve been amazing
Medical emergency overseas and Alianz were fantastic. Great from beginning to end. Thought we’d be in for the long haul getting our claim processed but can’t fault them at all
1 comment
Allianz PartnersAllianz Travel Insurance
Wow, that's made our day! Thanks for sharing Rebecca.
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Questions & Answers
Moneyasked
If I cancel my travel insurance policy before I travel, can I get a full refund without making a claim ?
1 answer
Allianz PartnersAllianz Travel Insurance
Hi there, I'd suggest giving us a call on 13 1000 to discuss your individual circumstances regarding a refund. Kind regards, Tegan
Merril ROBERTSONasked
If I booked and paid my fares on ANZ PLATINUM January, 2020 am I eligible for a refund as a result of the Coronavirus?
5 answers
Allianz PartnersAllianz Travel Insurance
Hi Merril, thanks for your question - you can call us on 13 1000 to discuss your individual circumstances. Kind regards, Tegan
Ive emailed the company and hoping for an answer
Hi Merril
We are in a similar situation with our ANZ Platinum Travel Insurance. I rang the customer service centre on 1300135271 on the 26 Feb and waited 50 minutes before I got a rep to help - he assured me I should be covered for the corona virus as I activated the cover in March 2022 but that each claim would be assessed on a case by case basis. I wanted to get written confirmation (our trip is worth more than $20,000) so I emailed the ANZAllianz claims department on March 1. Today I received this reply and the bottom line of the reply stated:
“Please be aware of the following -
Regardless of when you have purchased the policy or become eligible the exclusion will apply to all benefits within the policy/booklet if the claim arises from or relates to COVID-19 (corona virus)
Regardless of travel advisory dates, the exclusion will apply to all benefits within the policy if the claim arises from or relates to COVID-19 (corona virus)” needless to say we are very unhappy!! I tried ringing the 131000 but gave up after 30 minutes. Sadly the bookings were with a group of 6 friends and as we are all around 70 - it’s a huge risk to travel uninsured.
Darryl C.asked
Now travel insurer Allianz Partners says it will cover any coronavirus related claims, provided the policy was taken out before midday on January 30. Any policies brought after that time will treat the coronavirus outbreak as a ‘known event,’ and will therefore not be able to offer cover.
Acting CEO Kevin Blyth says Allianz Partners has taken into account the advice of the World Health Organisation (WHO) and the New Zealand Government, which is advising against all but essential travel to China.
“Anyone who took out a policy with us prior to our travel advisory today (Jan 30) will definitely be covered for the coronavirus outbreak,” Blyth told Insurance Business.
“That advisory was our line in the sand, as we expect that everybody would know by this stage that this is a known event.”
“As Tim Grafton rightly said in his statement, it is very difficult to ascertain costs when something becomes a pandemic, and being able to price for that is very difficult,” he explained. “We’ve probably been one of the more generous insurers, and have held off on our travel advisory for as long as we could.”
Allianz Partners excludes pandemics and epidemics under its policy wording, and Blyth says the insurer usually waits for the WHO to declare an epidemic before it stops offering cover. He says he has not yet had any claims related to the coronavirus, but there has been a massive uptick in queries regarding customers’ travel policies.
No answers
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Allianz PartnersAllianz Travel Insurance
Hi Jojo, thank you for sharing this honest feedback for us, and I'm very sorry to hear about this situation. Please let me know if you would like to lodge a complaint with our Complaints Team or if th... Read more
ere is anything else I can do to assist. Kind regards, Tegan