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Reviews

4.1

2,905 reviews
5
(1,596)
4
(764)
3
(151)
2
(55)
1
(339)
  • Value for Money
    4.2 (582)
  • Transparency
    4.2 (480)
  • Customer Service
    4.2 (527)
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Elaine

ElaineSouth East Queensland, QLD

  • 2 reviews

Luckily didn’t have to use any of the options

published

The policy was good value but as previously stated no reason to have to use any of the options. With Coronavirus being prevalent I know the policy would have been invalid



Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers

Feel more secure to travel when you have travel insurance.

published

The policy is good i feel more secure and Yes, it’s easy to register.
I didn’t lodge a claim because nothing bad happens to us overseas.
This the first time i use Allianz travel insurance.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult, Child and Teenager
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1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Kristine!

OMG. Was expecting the run around from an insurance company. But they’ve been amazing

published

Medical emergency overseas and Alianz were fantastic. Great from beginning to end. Thought we’d be in for the long haul getting our claim processed but can’t fault them at all

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Type of ClaimMedical and Personal Liability
Claim DateFebruary 2020
Claim ApprovedYes
Insurance Cover ForAdult
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1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Wow, that's made our day! Thanks for sharing Rebecca.

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Steve Howe

Steve HoweMetropolitan Adelaide, SA

  • 2 reviews

Effective Service

published

There was only 1.5 days between the decision and departure ... so very little time to get insurance organised.
As I had used Allianz for travel insurance before (3-4 times), I applied for the policy online. The process was very efficient and good value for money.

Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
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1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Steve, thanks for the positive feedback on our value for money and online purchasing process. Kind regards, Tegan

Great cover

published

After performing extensive research on covers the Allianz Travel policy came up top for best cover options and was competitively priced. I am very happy with the Allianz product and service and hold a number of policies with Allianz.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
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1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

That's so great to hear! Thanks for the review Celine.

LAISA

LAISASouth East Queensland, QLD

It was good

published

it was reasonable value. I haven’t logged a claim. I haven’t used this insurance company before. As I have not use it I do not have much to say, thank you anyway.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
Deejay

DeejaySouth East Queensland, QLD

Great value cover

published

Felt safe and thankful I didn’t need any cover. Would happily use them again great value. Very quick and easy to set up. Great company and would recommend to anyone else.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

That's wonderful to hear, thanks for the feedback Deejay.

Peter

PeterGreater Melbourne (Metropolitan), VIC

Easy to extend coverage period

published

I had to extend my insurance period while overseas due to unexpected issues. Staff were most helpful in extending period and payment was easy and seamless. I would use Allianz again.

Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

That's fantastic to hear! Thanks for the feedback Peter.

Charlotte

CharlotteMelbourne

Quick and easy

published

Just a week before we had to fly out for our family ski trip my wife looked around for insurance companies and this policy covered everything we wanted and was so easy to set up and best of all we didn’t have any annoying sales calls.

Transparency
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
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1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Great to hear! Thanks for the review Charlotte. Hope you had a great time skiing!

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Gave me peace of mind

published

Good value. Easy to arrange by phone. ON nearly all other occasions I have used my husbands ANZ Credit Card Travel Insurance as we usually travel together. Took out a separate policy this time as I travelled alone and very happy with Alliance.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

That's wonderful to hear Terry!

Judij

JudijGreater Melbourne (Metropolitan), VIC

Good policy

published

I was happy with policy terms although I never needed to submit a claim I felt secure as I traveled. I will use Allianz Travel insurance for any future trips

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
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1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review!

CBDB

CBDBMetropolitan Adelaide, SA

Comprehensive? Cancellation Cover - Unlimited?

published

We are new Retiree's who back on 30th November 2022 took out your Comprehensive Cover Product for peace of mind for our first dream trip in late April 2020 to Italy. Due to world wide matters outside of our control ("The Virus") it is now extremely too risky for us to now embark of this planned and fully prepaid holiday and we have no alternative but to cancel our trip. Over the weekend we suddenly learned that your Comprehensive Travel Policy excludes the Viral Issue that is now impacting across the world. We are now completely angered by this observation and as a client of many many years of your Brand of products I cannot begin to explain the adverse financial impact that this has on us.

Transparency
Customer Service
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
2 comments
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi there, I'm very sorry to hear about this. Would you like me to arrange our Complaints Team to give you a call to discuss? If so could you please provide your full name and policy number via private message? Kind regards, Tegan

CBDB
CBDB
Darryl C.

Darryl C.Perth, WA

  • 3 reviews

Read the fine print.

published

I previously used TID and InsureandGo and wish I had kept doing so. Because we are with HCF I decided to use their product.Big mistake. I always purchase when the first dollar is spent -purchased policy Sep 2022. Allianz now tell me there is no hospital/expenses coverage (or any coverage whatsoever) if we get sick/quarantined/cancelled/whatever due to Coronavirus/epidemic/pandemic as we are travelling to Vietnam.Allianz is also used by most CreditCard ins (not amex).
InsureandGo plus TID have full coverage for Coronavirus/epidemic/pandemic if purchases early.ByeBye HCF and Allianz travel/car/home.Yes I know it's all hidden in the pages of fineprint.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
3 comments
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Darryl, I'm sorry to hear you were disappointed with the outcome of your claim but thank you for the feedback. Kind regards, Tegan

Darryl C.
Darryl C.
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Darryl, I'd suggest calling our Contact Centre on 13 1000 if you'd like to discuss any coronavirus coverage or claim queries you have in more detail.

Was pease of mind

published

It was super easy to set up, agree policy was good value although were fortunate that it was needed to enter a claim :) this was our Second or Third time using this Insurance Company :) and will always use this company :)

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the nice feedback on our value for money and ease of purchasing!

Brenda Oakley

Brenda OakleyDarwin, NT

Felt well covered with the level I chose

published

Good value and will use again in September when I go overseas again I have only used Alliance insurance once. I do not need to claim anything thank goodness thankyou

Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Brenda, hope you have a great trip in September!

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Martin B.

Martin B.Sydney, NSW

Easy to purchase

published

I found the process to purchase my policy for a trip to Japan skiing very simple online. It was simple to declare a pre-existing injury I didn’t incur an additional cost. All in all it was a seamless experience.

I have not rated five stars because I haven’t had to make a claim and we all know that can sometimes be challenging with insurance companies. I have no reason to suggest that Alianz would be problematic for a claim. I recommend this company based on my experiences. I will continue to purchase my travel insurance through them.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Martin, hope you had a great time skiing in Japan!

Gavin

GavinCentral, SA

A must if you travel

published

I booked policy online with no issues. PDS and certificate arrived by return email. Good value for the cover. Used same company repeated times. Nil claims required but is good to know you are covered.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

That's great to hear Gavin!

Sanja

SanjaGreater Melbourne (Outer), VIC

Was super easy to purchase

published

Although I didn't need to claim the insurance; the purchase and pricing was very competitive. I am a first time user and have used other companies previously - but needed to be purchased through a travel agent - so extra commission fees.

Will use Allianz again.

Transparency
Customer Service
Value for Money
DestinationSouth America
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the positive feedback on our pricing Sanja!

Paul Moldrich

Paul MoldrichGreater Melbourne (Metropolitan), VIC

Bang for buck

published

Appreciated an email for me to notify my bank that i would be away.
Had confidence that this policy was right for me and had the backup if things went awry.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Paul, and I'm glad you found the tips in our pre-departure email useful! Kind regards, Tegan

Clyde Nicoll

Clyde Nicoll

  • 2 reviews

Need total cover for my overseas trips

published

The cost was acceptable value. No claim made. I have used the company twice. I will be checking for quotes for future trips in 2020 either individually or for 12 months.

DestinationEurope
Claim MadeNo
Page 2 of 146
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Questions & Answers

Mallytravel23

Mallytravel23asked

Allianz Travel Insurance

Booked our trip in early Jan 2020 to UK to depart in Sept 2020 using as always our ANZ Platinum Credit Card Insurance. At this early stage not sure if we will be covered for refunds of airline fees etc, still hoping to go.
Seems lots of confusion about refunds etc can you advise please.

No answers
Francesco

Francescoasked

Allianz Travel Insurance

Hello,
I have checked your website and can't find an answer to my question. I have also just phoned 131000 mas suggested to Jacqui (another person on this page) however I am unable to get through. My question is: I have taken out a policy beginning 16/5/20, ending 7/6/20. We had planned to travel to The Kimberley, WA. We have had to cancel the holiday due to WA borders being closed, in addition to some accommodation in Broome. Are we able to cancel our policy and what is the process?
Thank you for your assistance.
Tom

5 answers
Raj
Raj

Sorry can’t help you but if they do not give you a refund take it up with AFCA as I will be doing

Francesco
Francesco

Thanks Raj.

jetsetter
jetsetter

Only way to get money out of this mob is by getting AFCA involved

jacqui

jacquiasked

Allianz Travel Insurance

Hi I purchased 2 Travel Insurance Policies. Due to the Corona Virus our flights were cancelled by Jetstar. Can we get a refund for the Policies as we have not commenced our trip due to them cancelling on us and we do not intend to make a claim. I have spoken to Consumer Protection and they have stated that we should be entitled to a refund....

2 answers
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Jacqui, for refund requests please give us a call on 13 1000. Kind regards, Tegan

jacqui
jacqui

Hi, yes we did that over a week ago. Just waiting for an answer. thank you regards Jacqui Gilbert..

Get an answer from our members and Allianz Travel Insurance representatives

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