Allphones (page 3 of 4)

online researched and decided on a Lumia 640 XL as all the ones I saw reviewed and advertised were dual sim - what I needed.
Bought one from World Square branch - took it home - only ONE Sim slot!
Called up and asked why.
Guy told me they come in 2 versions and I since did not specify the dual sim so it's basically my problem.
Not mentioning that he knew there were 2 versions and he failed to tell me this or ask me which I needed. he just sold me what he had on the shelf without alerting me.
So - buyer beware with this crowd they just care to get your money and out the door.

Paid via credit card. Never received the item. Complained but said they had lost order. Needed to complain via social media. Service was horrible. They only care about social media Image. Felt robbed!

I had dealings with the Karingal Allphones and the lady was disgustingly rude, arrogant, abusive and intimidating towards me! In all my life I have never witnessed/encountered such awful customer service when it came to getting a refund which I am entitled to! I will never go back to that store again. I am absolutely appalled with the way she treated me.

The manager had an arrogant attitude and instead of helping me out,she was constantly shutting me down and being offensive!

Absolutely disgraceful service at allphones. I bought my mother the nokia lumia 520 back in June for her birthday. All I wanted was for my mother to finally have a smart phone so she could communicate better with her children overseas. This phone has been to the repairer 3 times! This latest time I was phoned to say the phone was back from repair, my widowed mother drove all the way to pick it up only to be told they can not find the phone! Each repair has taken at least 3 weeks, the first 2 times there was no replacement phone provided and all the while my mother is still paying for her data phone plan. An utter disgrace.

After buying this LG L7 dual sim phone had issue from first day and guy who works there trying to say is carrier issue even proved that he is wrong would not accept to send phone for repair,very poor service and just watch out guys they are doggy people,nice till get money and after good luck.Never buy from there any more

The reviews I have just read reflect exactly the king of service I received from All Phones at West Lakes. Not at all helpful about the product I was purchasing. In fact the little information I received turned out to be incorrect, and when challenged, got the "oh no we wouldn't have said that". So where do you go from there? Not back to them for my next phone that's for sure.

Scale 1 to 10 (10 being great) I give them -1 alphone are rubbish retailers no after service if phone does not work They have been telling me its not their problem take it up with Samsung Wow how does one deal with Samsung when you buy from a shop and they wont help you.
Warning to buyers do not buy from alphones cause if your phone plays up you out of luck.

Phone played up but no warranty and service just take your money

I had a problem with a phone I recently purchased at the Jesmond store. When trying to sort out the warranty with the store manager, it became apparent that I had not been given the details on the Early Life Failure Policy and as a result, my phone could not be replaced, only repaired. To top it off, the store manager adopted a defensive, argumentative attitued and tried to shift the blame to me. Extremely poor!
Other store staff were very pleasant.
Poor customer service attitude by store manager

Today, 22nd December 2012, I went to Allphones castle hill branch, the store was not busy all but the store manager, was quite pathetic and did not give us service as if I did not exist. He was wearing long faces the whole time we were at the store. Never again I will patronize this company
The store manager
Unapproachable and terrible service

I ordered 2 phones (one order) from allphones, online. placed the order, got charged the money. Now waiting for the phones to arrive. tried contacting allphones. the phones ring out and no replies to any other form of communication. bad service seems to be a pattern across most if not all sections of allphones. will never deal with these people again. will be seeking legal advic on how to recoup my $900 which i have paid for nothing.
great looking website. perfect for getting your business
Do not deliver.

I purchased a Samsung galaxy y dous android phone from Allphones munno para. The thing made weird noises and turned off . I tried to return it to Allphones but they said they couldn't help and I had to go through the Allteck service who do their servicing.2 months later, the phone has been returned 4 times and it still won't work properly. Now it crashes and turns off after a few minutes. Allphones munno para or Allphones head office won't help.

No service, when they get your money,they do not care about you at all

On returning to Australia I decided that I wanted to get the IPhone 5. As I live in a rural town the availability of some of the larger city based companies such as Virgin don't have shops in my town. All Phones was awesome because not only did that know all the plans for iPhone 5 available they where able to give me an honest opinion. When I decided that Virgin was the right carrier for me I found they didn't have any in stock. They took my details and called me when the phone was in stock 2 days later as they said it would be.
Honesty of staff, saves time shopping around
Didn't have stock but arrived 2 days later

had my phone since 30/7/12 and still no show after emails etc..took loan phone back and told them to keep mine and their rotten service have gone to telstra for new phone and cut my losses and if people ask me about allphones mirrabooka i will definately tell them to steer clear..vodaphone is right next door.

no back up service