Alpha Finance Questions & Answers

you can do that by contacting Alpha

You need to call them, but be prepared to either have to hire another car or put up with no car for months on end

You are responsible for all services to the vehicle under a lease its in your contact but if its just being rented/hired and not Under a lease they are.

Losa L . How was your car repossessed? Did they send a sleezy guy in a silver car to stalk you and your house, with dark tinted windows that wound the window up when you stop to ask him if hes ok and only wound it down 2 inches after asking him a second time, this was after being caught taking photos!! And then have that same guy caught on cctv walking up the road then sneaking up your driveway whilst your sitting out front at 9.15 am and scrapping the front of the car on the driveway as reversing out quickly? Then not returning calls or emails after you have reported the car stolen to police? Not giving a damn about personal belongings in the car, like baby carseats etc, all this after no contact since 09/2017... as for their answer on your question to contact your account manager, pffft i had about 5 different ones in a short amount of time, there is no compassion, fair, ethical or moral manner from [name removed], in fact does he even still work there as emails sent to him had been returned, and [name removed], my suggestion to you is get out of this company really quick before you loose your compassion, fair, ethical or moral manner .... so Losa L take your matter further and dont give in to their bullying...

We will work with you in a fair ethical and moral manner... Make sure you know your rights, make sure you know your rights as they are rude ignorant and don’t give a crap about you, take it as far as you can,

I would be very careful how you word this to them. I also don't like you're chances. Money hungry grubs likes this company lock you in to these contracts so you can't get out of them without destroying your credit rating. I recommend calling the finance ombudsman first mate and seeing what your rights are.

Easy say you can’t afford the payments they then will immobilise your car come pick it up( because the car is in there name and it’s insured under them) and then you might get a default on your file, which at first might harm your credit rating, but if your overseas it doesn’t matter plus these days defaults and marks on your credit file don’t matter you can pay people to remove them, plus they didnt give you money they gave you a busted up car an ex-rental, that’s what I would have done., if they say to me we will immobilise the car I say, sure why not come and collect it as well.

Probably won't seeing as they put there payments up....
When I first applied for the car which I wish I didn't do, the Lady at Tullamarine said to me, if I wanted to cancel my contract after 1 year the total I would be looking at repaying will be around 15,000...crap I know....I've had my car coming up 3 years now, when I asked how much it will cost me to cancel my contract they told me 16,000 I would have to pay???? Don't know how it got to that price when a car value goes down not up???
Go to the ombudsmen.. because I'm thinking of doing the same

There a bunch of lieing manipulative dogs ae mate.GO to finance ombudsman mate and also get a lawyer that's what I'm in the process of doing.

We all need to go to the ombudsmen together a do an official Complaint...it's nonsense how you still have to pay, then they say they will give u a little money back!!!

This company offers no warranty mate, servicing has to be done bye yourself and paid for bye yourself and at the end of the contract mate you have a balloon payment you have to make to keep the vehicle.. All in all mate.. You won't win with alpha.. These people pray on people with not so good credit mate and lock them in to a contract that will bury you should you not keep up with the contract.. My advice.. Stay the away from these people bro they are trouble

omg i know now im going through this

Ive had the worst experience with Alpha after having a accident in the car i was renting to buy, not at fault at all as i was rear ended at a train crossing.
since then i had car repaired etc, lost my job due to no car and couldnt afford repayments at that time.
they took back car and now i have found out today i owe $41000 for a car i no longer have in my possession.
No compassion, as soon as i missed the payment after accident they had started their crap.
Crooks!!

thats not good

You get an opportunity to purchase the car from the company.

I tried to go with choose you own car,but they pushed me into one of their own cars which was owned by Avis,you really don’t get a choice until after you have been with them for 24 months. I have a change in jobs where I will require more driving and I asked Jon Hui,even though I have had the car for 12 months and all my payments are up to date, I asked Jon if I would be able to upgrade to a bigger Vehicle and he told me that it shouldn't be a problem, but when I started asking about the change, I got told that I had to wait 24 months, a total back flip on what he originally said and I still have the email he sent saying that and I have found none of their departments return e-mails, even when you change bank details, but they contact you real quick if you miss a payment and even if it is their fault as they don't check e-mails or respond to them even when you ask them to.They are very poor in the communication area and do not promise what they say!!!!!!

Yup - I have been getting the run around for weeks with a temporary financial hardship application, and constant account manager changes & no one ever reads notes. No compassion as they keep threatening to repossess my car, and the "financial hardship manager" refused to give me information on how to lodge a complaint with their head office. So I have had to lodge one externally.

Go to finance ombudsman guys then get lawyer..