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TimGold coast
- Verified customer
Absolute crooks
Getting the car was easy and all seemed great untill i find out they didn't set up my toll properly, 2 years into the loan i get a huge toll bill out of the blue from a debt collector, after talking to alpha they tols me they would fix it and nit to worry about it then 2 months later i start getting more letters from the collection agency because the bill is still there so i call alpha back and they tell me that they never said they would fix it and its my fault.
Also they have on a few occasions taken far more out of my account they was due and after calling them they told me " it will take 5 business days to come to us and then 5 business days for us to transfer it back to you..
These guys are crooks avoid at all costs..
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CrystalSydney
- 2 reviews
Amazing team
Thank you for working with my company Alpha, your team members are amazing and could not fault their professionalism. We will definitely be a returning customer.
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Candice WMillmerran
- Verified customer
Completely happy
Whole experience was faultless, staff were nothing but helpful and we absolutely love our new car! Would definitely use Alpha again
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SonasiSt George
Really excellent service
We are satisfied and its really affordable.
The service were great and the team are very friendly and helpful .
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CarissPerth
Unprofessional
Not one person whom works for Alpha has any level of customer service. They are all rude, incompetent and literally seems like they have no idea what they are doing. Contract was wrong and still is.
Car is a lemon has been mechanically submitted 3 times, also has black tape on it rather than plastic.
Was never a pre inspection done prior to me taking it. Account managers change all the time.
It’s been immobilised twice.
Payments taken out on wrong days for wrong amounts.
No one responds or phones unless they want to turn your car off.
...Read more
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mjcbree29
- 2 reviews
Best ever car finance
Customer was way out of this world
What you are told costs are what you pay
Rate is reasonable .. I wish I had known bout this before.. highly recommend.. people you deal with are brilliant..
Best thing is they don’t try to push anything on you like those nasty car salesmen
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The best most politest customer service I have ever had they are absolutely fantastic
I am extremely extremely happy with the service I got of these guys there we no hidden cost they were up front and told me everything on the first day everything ran smoothly will be recommending them for a long time.
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Great service
Customer service was excellent
Was waiting to see what the catch was but there were none
Highly recommend this place
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- Verified customer
Prompt service.
I'm very happy with the fast service, considering that I applied during the Christmas season. From the assistance to apply, right through to the keys handed over was seamless. I have total confidence in recommending Alpha to anyone!
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Great service and superior customer communication
My experience with Alpha 360 was superb. In less than a fortnight my car was organised, financed and delivered. The staff at Alpha 360 were incredibly helpful and made sure that they were available to answer my queries and questions. I would recommend this company and their service wholeheartedly.
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Samliverpool
Fantastic Service
Good customer service . Easy, Fast no hassle at all doesn't take long to get approved. Thank you Alpha Car Finance and team for make my family happy . Merry X mas and Happy New year to you all from me and my family...
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TaiNoble park north
Great and easy
Great customer service easy to talk to consultants makes getting a car very easy and affordable thanks alpha for helping me and my family
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LewisBrisbane
Marooka Branch Legends
Customer Service was excellent and easy to get along with, listened to what i wanted and delivered with high expectations. Even satisfied myself by halving the Deposit which was great, I thought that i would never ever get a loan to get a vehicle let alone a newer make, they even helped me out with getting the right loan, will hope to get another vehicle around march 2022 which i will definatly go back to Alpha no problems.
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Alpha sucks
Two stars only because I have the car, they bill me weekly without giving evidence of anything yet my bank statements back me up, these ppl are scoundrels and need be avoided at all times.
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- Verified customer
Excellent customer service
Great and efficient they explain everything, work with you for what you can afford, everything is laid out and explained to you, very quick process love my car!!!
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Not happy
Customer service is atrocious asked for a pay out letter they say 24 hrs 4 days later still have not recieved anything call them back they say they are waiting on it call me back in an hour 2 days later still nothing finally get it 7 days later the staff don't care at all will be cancelling my contract with them
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Great!
Fantastic customer service!
Fast approval!
Easy application process!
Can't recommend alpha car finance highly enough !
Great choice of cars !
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- Verified customer
Great service
We had tried lots of places to get a loan but being foster carers no one would loan to us without a large down payment but with the help of Alpha we are now driving a 2015 Imax. Renarda at Aurbun was amazing great quick service .
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Would not recommend
Recently applied for “rent to keep” service. Staff were absolutely rude and were not interested in what I had to say/ask or any of my concerns. spoke in an aggressive tone. Disrespectful and Unprofessional in general.
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Stolen money
Well where do I start this company are thieves and fraudsters they stole money out of our bank account with out asking or notifying us we had a death in the family not even a week ago and we were up front with them but we found out today that they took money they had no right to I'm talking this further I'm going to the media and the financial obmanson and the police
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Questions & Answers
Gary L.asked
Is there any payment relief coming from alpha finance cause of this pandemic?
No answers
Carlyasked
I'm wanting to upgrade my car as it is no longer suited to my lifestyle. How can I do this?
Melissa H.asked
Hi I was wanting to know what happens if the car is written off in an accident? I understand the vehicle would be insured for both myself and someone else if I am at fault. BUT what happens if it is a write off half way through the contract? Do you get a new car? Does the contract end? What happens to the payments. Please reply thank you
1 answer
You need to call them, but be prepared to either have to hire another car or put up with no car for months on end
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