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Reviews

4.4

2,062 reviews
5
(1,618)
4
(170)
3
(17)
2
(35)
1
(222)
  • Value for Money
    4.7 (621)
  • Transparency
    4.6 (474)
  • Customer Service
    4.7 (619)
  • Booking Process
    4.7 (588)
  • Vehicle Condition
    4.6 (595)
  • Received Booked Vehicle
    • Yes (455)
    • No, I received a better vehicle (126)
    • No, I received a worse vehicle (22)
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Geoff

GeoffSouth East Queensland, QLD

Great service

published

The Ute we hired was a good price. It was clean & ready for collection when we arrived. The staff were very friendly & efficient both on pick up and drop off. Highly recommend this company.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHolden Ute
Received Booked Vehicle Yes
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Bae C.

Bae C.Sydney, NSW

Best car rental company you would find in Brisbane

published

Staffs were all nice and kind.
Very economic price compared to all other companies and they are willing to offer discounts and free services.
Very easy and fast over-the-phone services when needed. I ended up extending the rental 4 more times.
I got to know this company through my friend and now it's my turn to recommend alphacar to people in my community!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle No, I received a better vehicle
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An example of a great service

published

Clean showroom, friendly Staff. Good prices. Clear instructions and guidance on insurance and vehicle use. .The clean and reliable vehicle hired was really nice to drive very econmical.
Great overall experience

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi Lancer
Received Booked Vehicle No, I received a better vehicle
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Chop

ChopSouth-Eastern Region, NSW

Perfect service

published

Fantastic service from start to finish, highly recommend this company everything was simple and easy.
Drove a new commodore which wasn’t expected but fantastic drive easy to use and cheap on petrol.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHolden Astra
Received Booked Vehicle No, I received a better vehicle
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Neale

Neale

  • 2 reviews

Great price and great service

published

Customer service was excellent, fast and efficient with good pricing.
The car we rented was exactly the vehicle we asked for, clean and a late model.
We travelled 3500km around South Australia without any issues whatsoever.
I fully recommend Alpha Car hire.

Vehicle TypeNissan X-Trail
Received Booked Vehicle Yes

Hassel free experience from start to finish

published

Great customer service, hassle free experience and process. Our lovely clean Vehicle was exactly what we booked, plus we were offered a choice. Made our holiday very enjoyable, and met our needs.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeNissan X-Trail
Received Booked Vehicle Yes
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The_Chubbster

The_ChubbsterHunter Region, NSW

  • 4 reviews

Great service, good truck, and much cheaper than competition

published

Rented a moving truck, the agents at Broadmeadow were friendly and great. The truck was basically new and worked well. The booking was done online and price was better than competitors. Will use again.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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Allan UEBERGANG

Allan UEBERGANGSouth East Queensland, QLD

Great Service with a minimum of fuss

published

Customer service was great with a smile
Payment and Bond details were handled with clear explanation
We received the same vehicle as booked
Vehicle met our needs and was needed for long country travel

Transparency
Customer Service
Value for Money
Vehicle TypeSuzuki Baleno EW
Received Booked Vehicle Yes
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lawrence

lawrenceGreater Melbourne (Outer), VIC

  • Verified customer

Amazing price point

published

Customer service was great. Pickup from the airport was a bit confusing... could advise better where that will be when calling for pickup. If time isn’t an issue then these guys are the go to.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Carnival
Received Booked Vehicle Yes
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Great value and regular pick up and drop off

published

Nice and easy to pick the car up and drop off.
Staff are real friendly and checked the car over for me.
Very happy with the car. It was almost new and clean.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle Yes
See all answers
Nicole

NicoleSouthwest, VIC

  • 2 reviews

We had a great experience

published

We had an easy experience renting the hire car from Alpha.
The customer service was friendly and efficient. They have a courtesy shuttle bus which picked us up from the airport to their depot and took us back to the airport on return of the car. This is a very integral link in their business and something which I think makes them stand out feom others!
They charged the rental amount and a bond up front. The bond was released on return of the car easily, with no stress.
The vehicle was the same vehicle we were expecting! The vehicle handled our daily needs throughout the renting period. The vehicle model was up to date and clean.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai i30
Received Booked Vehicle Yes
See all answers
J Mack

J MackGoulburn Valley, VIC

easy, friendly

published

everything was easy in every way, friendly staff clean car great transport to and from airport we needed the car to take the pressure of family to pick us up and take us around

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai i30
Received Booked Vehicle Yes
See all answers
Tigerboy

TigerboyAU

  • 2 reviews

Great service,

published

Good customer service with clear description of requirements and potential tolls costs dependent on area to be driven, had received up-grade car which was appreciated nice vehicle to drive with sufficient features required for pleasure driving.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai i30
Received Booked Vehicle No, I received a better vehicle
See all answers
Craig J

Craig JSutherland

  • 10 reviews

Quick and Easy

published

Maybe we were lucky but I called and got a car (Hyundai Accent) the same morning. Rental was for a 24hr period at ~$41, chose no insurance which would have made it closer to $75 for the day. The excess seemed excessive though at $4K. Fortunately no issue and the vehicle performed flawlessly, would use them again.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Accent
Received Booked Vehicle Yes
See all answers
John Lucich

John LucichIllawarra, NSW

  • 2 reviews

Great customer service and easy to book

published

Booking online was easy. Great price. Customer Service at pick up and drop off was fast efficient. Happy with Alpha car hire. Car ran well and met my needs. Have used Alpha previously and alway received good service.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
See all answers
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Kristen L.

Kristen L.Darwin, NT

Great value for money and great Customer service!

published

We have used Alpha car hire twice now when in Adelaide and have been impressed on both occasions.
The free shuttle was quick to collect us from the airport. Great customer service and great value for money.
We got the vehicle that we booked and haven’t had any issues at all.
Very happy with this company and will continue to use them.

Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai i30
Received Booked Vehicle Yes
See all answers

GREAT SERVICE AND GREAT CAR ..

published

Very good ongoing relationship with permanent rental car .. great car that is very economical and comfortable .. always pleasant on the phone with even the simplest queries .. I use the car for Country and city driving and meets the criteria of my needs perfectly .. I made a special request of a car with a speed limiter and this was done with a current model Commodore

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
Matt

Matt

  • 6 reviews

Excellent pricing and service

published

Excellent pricing and service, staff were very helpful and very professional. Had everything ready and we’re most helpful and accommodating when we had to change and lengthen time of rental

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
See all answers

Great Experience

published

Great communication and was able to accommodate us with our last minute request. We hired a car from the Adelaide site - just be aware that it's a 1km distance from the airport. If you had to return the car after hours you might need to organise something

Vehicle TypeNissan X-Trail
Received Booked Vehicle Yes
Manny

MannyGreater Melbourne (Inner), VIC

Seemless Pickup

published

All team members were polite efficient and knowledgeable in their dealings with me. I arrived from Melbourne and within 2 minutes I was driving away. All transactions and dealings done with a smile.perfect.

Vehicle TypeMitsubishi ASX
Received Booked Vehicle No, I received a better vehicle
Page 2 of 104
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Questions & Answers

Lynette B.

Lynette B.asked

We are hiring the truck to move furniture and need to know do you hire out removal blankets?

No answers
Agnes

Agnesasked

I have quotes on various Alpha cars Quote Number 99JNSZ.
I have read reviews of your cars some very good, others very awful re dirty cars, poor maintenance etc.
What age would the cars I have been quoted on be, & what guarantee do I have that they will run perfectly for the 5 weeks hire period.
Thanks

6 answers
Sven
Sven

Honestly... choose a other company to get a hassle free holiday. Alpha car hire isn’t that good and if u have any problems it’s very hard to deal with them

craig
craig

I have hired twice and had no issues

Alpha Car Hire
Matt A.Alpha Car Hire

Hi Agnes,
Thank you for your question.
Our cars are up to approximately 5 years old and are cleaned and serviced regularly. All our vehicles are covered with roadside assistance (e.g. RACQ, NRMA); this should give you peace of mind when hiring one of our vehicles.
Regards,
Alpha Car Hire

Mike K

Mike Kasked

How do I pay toll fees

1 answer
Mario Morello
Mario Morello

Your credit card will be charged automatically.

Get an answer from our members and Alpha Car Hire representatives

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