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Reviews

4.4

2,062 reviews
5
(1,618)
4
(170)
3
(17)
2
(35)
1
(222)
  • Value for Money
    4.7 (621)
  • Transparency
    4.6 (474)
  • Customer Service
    4.7 (619)
  • Booking Process
    4.7 (588)
  • Vehicle Condition
    4.6 (595)
  • Received Booked Vehicle
    • Yes (455)
    • No, I received a better vehicle (126)
    • No, I received a worse vehicle (22)
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Kate

KateSydney, NSW

Fantastic experience !

published

The entire team we came across was very friendly, they made everything so easy for us and even gave us an option of the car we booked and some other ones. We actually ended up going with another car and we loved it ! There is a shuttle service which picks you up and drops you off directly to where the cars are kept, it was great we never waited more than 5 minutes ! Overall excellent experience I would definitely recommend Alpha and will use them in future :)

Unprofessional

published
Andy M

Andy M

  • 2 reviews

Fabulous pricing half the cost

published

Adam provided Fantastic service when we picked up our car yes there is a delay getting from the air port to the car hire business. Although the car rental price is fantastic and the bus is free to and from the airport. We got great service and an upgrade to fit our suitcases at a reasonable price. Thanks guys appreciate you are very busy and try to service everyone as fast as possible

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Anne

AnneGreater Melbourne (Inner), VIC

Great car hire

published

Rented car from Brisbane airport, efficient pick up and drop off, friendly, great car good rates. Wouldn’t go anywhere else in Brisbane so convenient. Open long hours also means I don’t have to pay for out of hour fees!!

Jacqui

JacquiHunter Region, NSW

Great Service, helpfull friendly staff

published

customer service excellent, was running late to pick up the car, but the staff were happy to wait, which made me feel better.bond ect handled well, vehicle was the one i booked, vehicle met my needs

Wombat

WombatSydney, NSW

  • 2 reviews

First choice car hire.

published

Whenever I hire a car from a location where Alpha is available, they are always my first choice. Over many years, I have found that they offer excellent vehicles at a very competitive price and the service is always friendly and efficient.

Best car hire ever

published

Alpha car hire are reasonable priced and are so friendly and never have any problems. Fast pick up and drop off at airport. Would highly recommend to anyone looking for car rental.

Susan

SusanSydney, NSW

Short car hire

published

Very happy with car only hired for 1 day as we needed transport to and from Robina quickly papers filled out fairly fast and return of car inspection was fast shuttle bus to and from airport comfortable and short drive I would use Alphahire again.

Adrian

AdrianSouthwest, VIC

great value for money

published

We had an easy pickup from the airport to their depot, friendly service from all their staff, It was a near new car that was great value for the money, I wouldn't hesitate to book with them again

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Richard

RichardSouth East Queensland, QLD

Terrible

published

I have booked a car at Melbourne airport through rentals.com and when I arrived to pick it up, the receptionist told me she can't let me have it because I am too old! They Have accepted my booking knowing my age and never let me know there was a problem until I turned up at the counter.

Cheapest car rental on sunshine coast

published

I shopped around to get a car for 2 days. All the other rentals were arpund $80 for the cheapest car. Alpha was only $46. I opted to not pay the extra $ to have a low $250 excess incase of an accident.. As I was willing to take the risk as it was only 2 days. I'm not sure if this is why it was so much cheaper. But it was a great to have the option.
Staff were excellent and friendly. Location suited us for pick up as we were staying in Alexandra headlands. But they also have a shuttle bus to the airport.
Would highly recommend and will use again

Highly recommended

published

This is the second time I have used Alpha.
Quick and easy car hire. Pleasant and efficient staff. Professional service, friendly and knowledgeable. All round good experience. I will use again

Very efficient car hire

published

Excellent all handled well everything explained to us .It was not what I ordered but similar so no problem .We used the vehicle for sightseeing and visiting family would definitely use your company again.

Affordable, reliable and just what I needed

published

The team at Alpha were friendly and helpful. The car I had was clean, compact and perfect for what I needed. Being able to add on a few dollars for a much lower accident premium was a bonus for peace of mind and glad I didn't need it :)

Good service.

published

Service was good. Got there early and it only took a couple of minutes to be out in a truck on my way. The truck was alright and it was everything I was expecting.

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Great Car Hire Service

published

The check-in process was both fast and informative. Very friendly staff with a sense of humor, I would be more than happy to recommend Alpha as a car hire company worth talking to. I have hired with them for 5 years and never had an issue. Great experience

Danny

DannyIllawarra, NSW

  • Verified customer

Faultless

published

From pick up at airport to drop off the process was easy and quick even though their internet was down. Car was fairly new(45k klms) and clean and in great condition. Would recommend.

Excellent service

published

Pick up was easy. Jacob the manager was so nice and made everything a breeze. Truck was in good condition and easy to drive. Would definitely recommend using if you need to move!

First Class customer service

published

Excellent customer service
Bond and other payment handled well
The vehicle we received was the same one that we booked and were expecting
We used the car for holidaying down the coast. It was fantastic value and great condition.

margaret camilleri

margaret camilleriRichmond-Tweed, NSW

  • 2 reviews

Very good little car

published

Bond was handled well and customer service was great. The car given to me was green which I do not like so they immediately changed it to white.
I used the car to visit relatives in and around Melbourne. I will certainly use Alpha again

Page 4 of 104
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Questions & Answers

Lynette B.

Lynette B.asked

We are hiring the truck to move furniture and need to know do you hire out removal blankets?

No answers
Agnes

Agnesasked

I have quotes on various Alpha cars Quote Number 99JNSZ.
I have read reviews of your cars some very good, others very awful re dirty cars, poor maintenance etc.
What age would the cars I have been quoted on be, & what guarantee do I have that they will run perfectly for the 5 weeks hire period.
Thanks

6 answers
Sven
Sven

Honestly... choose a other company to get a hassle free holiday. Alpha car hire isn’t that good and if u have any problems it’s very hard to deal with them

craig
craig

I have hired twice and had no issues

Alpha Car Hire
Matt A.Alpha Car Hire

Hi Agnes,
Thank you for your question.
Our cars are up to approximately 5 years old and are cleaned and serviced regularly. All our vehicles are covered with roadside assistance (e.g. RACQ, NRMA); this should give you peace of mind when hiring one of our vehicles.
Regards,
Alpha Car Hire

Mike K

Mike Kasked

How do I pay toll fees

1 answer
Mario Morello
Mario Morello

Your credit card will be charged automatically.

Get an answer from our members and Alpha Car Hire representatives

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