Reviewer Photos & Videos
Fantastic experience !
The entire team we came across was very friendly, they made everything so easy for us and even gave us an option of the car we booked and some other ones. We actually ended up going with another car and we loved it ! There is a shuttle service which picks you up and drops you off directly to where the cars are kept, it was great we never waited more than 5 minutes ! Overall excellent experience I would definitely recommend Alpha and will use them in future :)
Firstly, the communication within this company is disgustingly poor. I rented a car recently with Alpha car via booking.com. When I picked up the car I realised I had booked the car for two weeks opposed to one. The senior member of staff that did the handover told me to ring a different company (Rentalcars.com) in order to amend the booking and get a refund.
After I’ve picked up the car I rang rentalcars.com and they told me that because I’d picked up the car there was no longer a route for them to amend booking! I was then told I could open...a case online! Of course, yet again I was lied to by another member of staff - Online there was no link in order for me to open the case. I had a conversation with the online help service and they told me that I had to wait until the final day of my booking had passed before I was even able to even speak to anyone about the situation. In conclusion, I have not been given a refund for the extra week that I DID NOT have the car! This is a money scamming company and I would advise anyone to goto another company as I’ve never had a single issue when hiring a car previously anywhere in the world. Their staff is untrained and unprofessional.
Fabulous pricing half the cost
Adam provided Fantastic service when we picked up our car yes there is a delay getting from the air port to the car hire business. Although the car rental price is fantastic and the bus is free to and from the airport. We got great service and an upgrade to fit our suitcases at a reasonable price. Thanks guys appreciate you are very busy and try to service everyone as fast as possible
I have booked a car at Melbourne airport through rentals.com and when I arrived to pick it up, the receptionist told me she can't let me have it because I am too old! They Have accepted my booking knowing my age and never let me know there was a problem until I turned up at the counter.
Cheapest car rental on sunshine coast
I shopped around to get a car for 2 days. All the other rentals were arpund $80 for the cheapest car. Alpha was only $46. I opted to not pay the extra $ to have a low $250 excess incase of an accident.. As I was willing to take the risk as it was only 2 days. I'm not sure if this is why it was so much cheaper. But it was a great to have the option.
Staff were excellent and friendly. Location suited us for pick up as we were staying in Alexandra headlands. But they also have a shuttle bus to the airport.
Would highly recommend and will use again
Questions & Answers
We are hiring the truck to move furniture and need to know do you hire out removal blankets?
I have quotes on various Alpha cars Quote Number 99JNSZ.
I have read reviews of your cars some very good, others very awful re dirty cars, poor maintenance etc.
What age would the cars I have been quoted on be, & what guarantee do I have that they will run perfectly for the 5 weeks hire period.
Honestly... choose a other company to get a hassle free holiday. Alpha car hire isn’t that good and if u have any problems it’s very hard to deal with them
Matt A.Alpha Car Hire
Thank you for your question.
Our cars are up to approximately 5 years old and are cleaned and serviced regularly. All our vehicles are covered with roadside assistance (e.g. RACQ, NRMA); this should give you peace of mind when hiring one of our vehicles.
Alpha Car Hire
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