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Reviews

3.6

132 reviews
5
(77)
4
(9)
3
(2)
2
(7)
1
(37)
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Mary

MarySydney

Best Rug Cleaning Service Ever!

published

I thought my rug was unsalvageable due to my pet peeing all over it, but this rug is very dear to me and I thought I would see if a clean would bring it back to life. I rang Rug wash Specialist and Blanche was very helpful and booked in the rug for me and they were very prompt and professional. The results were beyond my expectations, and they not only removed all the stains, but restored the rug to how it was when I first bought it! I could not be happier with this service and would definitely highly recommend it!!!

Unreliable and awful customer care

published

I confirmed my booking the morning of - after not hearing from the carpet cleaner in the next few hours, I called head office who informed me they had booked me for the wrong day. They had confirmed me that morning by mistake and tried to justify this mistake saying there was another booking in my suburb as though that was a suitable response. No responsibility taken for their mistake - I have had to pay someone to be at the location for two days to meet the carpet cleaner and their response after being asked by me if they could offer anything to make up for their error was to offer $15 off... I have cancelled my booking and will not use again because of disorganisation and poor service.

Dan

Dan

  • 2 reviews

Good job

published

Mr. Jack Suh has provided a very good cleaning for my apartment and a 3 seat couch, well organized and easy to communicate with. I will use this company again

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Madawa S.

Madawa S.Sydney, NSW

Complete Rip Off

published

Rip off

published

The guy came to my small 2 bedroom unit and said it was so bad it would cost me $500 and they quoted me $190 on the phone, so I said no way just do a basic steam clean and he refused so I told him to leave. They are liars and charge the earth.

Loochy

LoochySydney

  • 3 reviews

Looks and smells really bad

published

Had my carpets cleaned quoted $190 when he came gave me The upsell and said I had to have the domestic clean not standard clean as it would take out the smells and Stains.
Cost me $275 not 1 stain has been removed and it smells really bad like wet dogs..
Feel like I've been ripped off.
Very unhappy customer would not recommend

Sophie K

Sophie KSydney, NSW

  • 3 reviews
  • 3 likes

Excellent customer service!

published

A last minute call to Always Fresh Carpet Cleaning saved the day! They arranged for my unit to be cleaned on the same day prior to an Open House and did an amazing job. Top notch customer service, thank you!

Carpets look New

published

Great service.
Had the call 30 minutes prior to the service call, which was great as I knew they were on there way. Our carpets were very stained but after Steve cleaned them they now look new.

Great job

Jane from Kenso

Jane from KensoSydney, NSW

Amazing service and delightful team

published

Carpet cleaning was booked with another co but I had last minute problems, very frustrating as furniture was moved & ready. I called Always Fresh randomly & Suzie was so helpful. She arranged for Marik to come that afternoon. They offered same price for dry or steam cleaning. The work was excellent and very professional. I was really impressed!

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Belinda

BelindaSydney, NSW

  • 2 reviews

Wonderful service and our old carpet looked and smelt so much better

published

Just had our carpets cleaned by Jeffrey at Always Fresh.
It was easy to book and he turned up on time and finished the job quickly. The before and after of the carpet was amazing.
He also was kind enough to give us lots of very useful tips about how we can keep our carpet clean for longer. We will definitely use again.
I would highly recommend Always Fresh and ask for Jeffrey.

susan m

susan mSydney, NSW

always on time

published

I've just had my carpets done today third time I've used always fresh I thought I'd go with another company but was let down kept making excuses for being late so went back to who I know sam who does my carpets is so friendly and does a good job it pays to stay with who you know thanks always fresh

Michelle

MichelleSydney

  • 2 reviews

Thank you

published

Thank you Jeffrey,
Your job was prompt with a smile and you were very helpful. Our carpet was drenched from a storm and within days was dry and you checked it regularly and checked that everything went well with the next stage also

lindsay

lindsaySydney, NSW

Terrible

published

They demand payment up front and refused to confirm the job details, almost not showing up and trying to cancel. When the guy did arrive he inflated the invoice claiming he wasn’t told the carpet was in an industrial area which was a blatant lie as the company was told.

I asked him to steam clean the carpet but he refused and used chemicals instead. The job took him 10 minutes and the carpet looked terrible when it dried. Always Fresh than sent out a second cleaner to redo the job as it should have been done the first time and sent a second inflated invoice. The final cost to clean one carpeted staircase was over three times the initial quote, exceeding $270. Not only do they do a very poor job, they charge a premium price to do it.

Terrible! Avoid at all costs

published

Waiting well outside the allocated waiting hours. Finally turned up, cleaned carpets within about 10 minutes. Then cleaned lounge suite, charged more that quoted, left water on timber floors all through the house.
The next day, the lounge had dried with severe water marks all over it. Looks about 100 times worse than before. AVOID THIS COMPANY AG ALL COSTS!

Matt

MattSydney

  • 3 reviews
  • Verified customer

Great job!

published

I just had Jackson out to clean my very dirty carpet. He contacted me half an hour before showing up, as promised. He did a great job and was very professional. The price was fair and the service was great. Highly recommend! I will use this service again!

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This has been the best example of professional workmanship I have witnessed in many years..lm amazed

published

I am delighted to report here complete and total satisfaction in the cleaning of a rather dirty cream leather lounge and two floor rugs..one being cream in colour the other a dark rug..
I contacted always fresh carpet cleaning yesterday afternoon..a young man named Jackson arrived this afternoon..not only with a pleasant attitude but with the best work ethic I have seen in many years..the before and after appearance of the lounges and carpets was amazing..I am overjoyed with his work..all this at a very reasonable price...thank you so much Jackson and the company ..always fresh carpet cleaning..I will be recommending this firm to all my friends..

......... Jan Wjannipur

Great staff and carpet very clean

published

Very happy with their job ! The carpet feel and look clean . The staff was friendly and helpful. I def recommends this company

Kunal

KunalSydney

  • Verified customer

Rushed and careless

published

I got a carpet steam clean service done. The service was very rushed and done within 30 minutes for a 2 bedroom unit. Almost none of the stains were cleaned/removed from the carpet and it was a huge disappointment plus waste of money.

Amazing Service this morning!

published

Hi All,
I would like to say thanks so much for your amazing Service today it was amazing! My Carpet looks so nice and fresh all the stains are removed! Geoff love your work! I would recommended you utilise this company great results and great service!

Amazing

published

I got my carpet cleaned this morning all the stains came off looks amazing! Thanks so much Geoff for your outstanding work today! It only took 30 mins!

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