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neil kempSouth East Queensland, QLD
- 2 reviews
great product so far so goooood
have only been with amaysim a short time, never had a drop out or other problems, never needed customer service every 28days they inform i,ve paid and me a receipt all for $10 thank you amaysim
1 comment
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BrendaSouth East Queensland, QLD
- 2 reviews
Absolutely LOVE Amaysim
I have been a customer of Amaysim for quite some time now and can honestly say changing to them was the best decision I've ever made. I would highly recommend them to anyone.
1 comment
AmaysimAmaysim
Awww, we love you more, Brenda!
Your warm recommendation means a whole lot.
... Read more
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KatGreater Melbourne (Metropolitan), VIC
excellent value for money
Love amaysim and will never change back to a different provider. Been with amaysim for about 2 years now on a pre-paid plan and have never had any issues! the 24h online help chat has always answered my questions straight away. They very often randomly upgrade my data for free !
1 comment
AmaysimAmaysim
Hey Kat,
We appreciate taking your time writing us a 5-star review. ... Read more
You're awesome! In case you need a hand, you can reach us out - Facebook: https://www.facebook.com/amaysim/ Twitter: https://twitter.com/amaysimAU Email: [email protected] Chat: https://www.amaysim.com.au/help/contact/live-chat-call-us Available times (Sydney time): Mon - Fri 9am - 6pm AEST Sat - Sun 10am - 5:30pm AEST - ZoeSimilar opinion? Write a review on ieatwords.com.au!
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Rel
- 3 reviews
Poor coverage
Am getting frustrated with coverage continually dropping out in Strathdale, Kennington and Strathfieldsaye. Have been with amaysim for years now and have persisted but problem seems to be getting worse.
1 comment
AmaysimAmaysim
Hi Rel,
Totally uncool having network coverage troubles. :( ... Read more
We can do a complete coverage check and see what's wrong. You can send your account details to any of these channels - Facebook: https://www.facebook.com/amaysim/ Twitter: https://twitter.com/amaysimAU Email: [email protected] Chat: https://www.amaysim.com.au/help/contact/live-chat-call-us Available times (Sydney time): Mon - Fri 9am - 6pm AEST Sat - Sun 10am - 5:30pm AESTSimilar opinion? Write a review on ieatwords.com.au!
Excellent value for money and customer service!
Transferred my wife and my own account to Amaysim. Sim cards arrived within 5 days, transfer process took 30min to finalize. We do not need a lot of mobile data as we have excellent wifi at home, for $10 and 2GB, unlimited calls and texts, this is excellent value for money.
Also, Amaysim gave both my wife and I, a 100Gb to use over the Easter weekend to help keep us indoors to combat Covid 19
1 comment
AmaysimAmaysim
Hi Antonie,
Appreciate your time leaving us a great review. Happy to have you guys on board.... Read more
Keep safe! Feel free to contact us through these following channels if you need our help or assistance: P: 1300-808-300 Live chat: https://www.amaysim.com.au/help/contact/live-chat-call-us E: [email protected] FB: https://www.facebook.com/amaysim/ Twitter: @amaysimAU -AnnSimilar opinion? Write a review on ieatwords.com.au!
USELESS !!!!!
Seven days with 6 different people and not 1 could explain why I could
not get on their network or the time frame to expect.
You get what you pay for, not much here in either service or knowledge.
1 comment
AmaysimAmaysim
Hi C A Franz,
Thanks for your review.... Read more
We're sorry to know about the experience you've had. Not cool if you can't get a network. :( We're keen to find out what's interrupting the service and sort things out. Fire us a message on our Facebook page or email us at [email protected]. FB: facebook.com/amaysim Twitter: @amaysimAU -CarynnSimilar opinion? Write a review on ieatwords.com.au!
KaPerth, WA
- 12 reviews
Lost my number
I have 4 numbers with amaysim and recommend them to mates BUT when I ported my number from Optus to them and waited for 5 days not being able to get to use or receive calls I contacted their live chat and you know what? They said they lost my number during porting and told me to buy a new sim card and get a new number!!!! I had all my business and medical people knows that number for years and they just ‘lost’ my number
1 comment
AmaysimAmaysim
Hi Ka,
Thanks for the review.... Read more
It's definitely not cool if you're unable to get the number. :( We're keen to find out what's going on and get to the bottom of this as this is not the kind of experience we'd like you to have. chat with us on our Facebook page or email us at [email protected]. We look forward to hearing from you soon. FB: facebook.com/amaysim Twitter: @amaysimAU -CarynnSimilar opinion? Write a review on ieatwords.com.au!
Can't fault it
Excellent Amaysim uses Optus 4g which covers most of Australia, and some places where telstra doesn't cover, Been with them now 7 months, I am surprised by peoples negative comments.
1 comment
AmaysimAmaysim
Yay! Thanks for spreading the word about us here, Peter! :)
We're glad to know we're able to provide you a reliable service.
... Read more
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big d.Perth, WA
Amaysim has no competitors!
I've been with Amaysim for about 20 years and I've encouraged lots of friends and family to join. Honestly never had nor heard a complaint only praise. Recommend highly to everyone not just teenagers.
1 comment
AmaysimAmaysim
Wow! Thanks for sticking with us and recommending us, Big D!
We're lucky to have a customer like you! :)
... Read more
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Dale D.Canberra 2600, ACT
- 2 reviews
Great customer service
I have been more than happy with the service I am receiving. Good value, good service. Some areas not covered but all-in-all it is good coverage. Internet is a little slower than I would like to stream with but is sufficient.
1 comment
AmaysimAmaysim
Hooray!
Thanks for sharing your experience here, Dale! :)
... Read more
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Another Covid19 Victim.
Phillipines is in lockdown so theres no one manning the phones. If you have an issue good luck. I had an issue connecting to the internet but problem was finally solved by time and effort by going through the steps outlined on their website. I received no replies to my emails and the chat line was chatless. They offered unlimited data for the next 3 months as a bonus so all is forgiven.
Nonetheless service was poor but at least you aren't getting ripped off like you do with Optus and Telstra.
2 comments
AmaysimAmaysim
Hi Jess,
Thanks for the review. ... Read more
Phone supports are currently unavailable as our customer service team has been impacted by COVID19 crisis. We're still reachable via email, live chats and social media channels (Facebook, Twitter, and Instagram). While we continue to facilitate and service as many customers as possible, we ask that you bear with us and remain patient as we do our best to resolve your queries. We'd like to know why you can't use the data. Flick us a message of our Facebook page or email us at [email protected]. This link will also help you check if the internet settings in your phone is updated: https://www.amaysim.com.au/help/mobile/getting-started/manage-internet-settings-mobile-phone We look forward to hearing from you soon. FB: facebook.com/amaysim Twitter: @amaysimAU -CarynnThank you for the reply. I have edited my review as my first was overly critical.
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PaulNortheast, VIC
- 2 reviews
Do Not use amaysim, you will regret it
Absolutely hopeless. Reception is crap as they use their own band that doesn't carry data, if your chq account goes overdrawn by 1cent they lock you out and it is virtually impossible to pay if you have a direct debit, absolute nightmare, yes it's cheap and that's why i foolishly put up with it on the business accounts, if u are a teenager with no money go for this service, but if you are over 17yo and have a job or care for someone, NEVER USE AMAYSIM, appalling service, like so bad you could not design a system this bad if you tried
1 comment
AmaysimAmaysim
Hi Paul,
Thanks for the review. ... Read more
It's troubling to know you've had this kind of experience as we always aim to provide a reliable service with the best plan possible. Though we have removed the direct debit using the bank account as payment method you can use debit/credit cards, BPAY, Paypal, and Voucher. We'd like to find out why you're getting issues with the reception. Please drop us a message on our Facebook page or email us at [email protected]. FB: facebook.com/amaysim Twitter: @amaysimAU -CarynnSimilar opinion? Write a review on ieatwords.com.au!
nif
- 2 reviews
Support is terrible
I use Amaysim for energy.
Every works fine until you meet to contact them.
Then the nightmare begins.
Once my bill issue is sorted out with them and they give me my money back, I’m gone!!
1 comment
AmaysimAmaysim
Hi Nif,
Thanks for the review. ... Read more
We take customer complaints seriously here and we're keen to find out what happened here. We're sorry for the experience you've had. We hope it's not too late to lend a hand. Chat with us on our Facebook page or email us at [email protected]. E: [email protected] FB: facebook.com/amaysim Twitter: @amaysimAU -CarynnSimilar opinion? Write a review on ieatwords.com.au!
Brad W.Sydney, NSW
- 11 reviews
- 3 likes
Great service and customer service and network is great
Had issues porting to Amaysim- but this was due to Circles Life. Not Amaysim- Amaysim even gave me a $40 credit due to the fact Circles took so long to allow port to go thru- amazing. Customer service great. Upgraded plan and 2 days later they advised i get UNLIMITED mobile data on the phone til September for $60 month inc all calls data and some international. Only been with them 10 days but NO ISSUES at all. Cannot recommend enough !
1 comment
AmaysimAmaysim
Thanks for spreading the word about us here, Brad W, :)
We will work hard to continue providing you a great experience ahead!
Cheers to more years!... Read more
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oliveramelbourne
- 36 reviews
losted number during porting
ported from belong had health issues number on sim was no ported also had lost there 20 dol
and now due to thi s covid 19 relay on mobile number they losted and money gone
1 comment
AmaysimAmaysim
Hi Olivera,
Thanks for taking the time in writing us this review. ... Read more
We're keen to know more about what happened here and sort things out. It's definitely not ideal if you can't get what you've paid for. We understand the importance of staying connected during these times too. Flick us your details on our Facebook page or email us at [email protected]. FB: facebook.com/amaysim Twitter: @amaysimAU -CarynnSimilar opinion? Write a review on ieatwords.com.au!
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May
- 5 reviews
- Verified customer
Great customer service & product
Great customer service always available to speak to you on their site. This is easy, efficient and really to the point. They have helped me to get a new sim and to find everything on the site. Thanks
1 comment
AmaysimAmaysim
Hooray!!!
We're thrilled to know we're able to make things easy for you, May!
Your experience is one of our top priorities. :)... Read more
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M. BatesGreater Melbourne (Metropolitan), VIC
Terrible
I have been a long time customer, unfortunately since you guys have changed your format on how to recharge with a voucher on your phone, it’s very confusing, difficult and frustrating. I’ve had to call your tech people to fix the problem with the voucher not working, which l have never had to do before.
Will definitely look into other phone providers.
1 comment
AmaysimAmaysim
Hi Bates,
Thanks for the review and we're sorry you felt that way. :(... Read more
We've recently changed the code on with the ones that are much easier for you guys to use. We always review our plans and process on how our customer's used them as your experience is one of our top priorities. :( For more information on how to recharge using a voucher, check this link: https://www.amaysim.com.au/help/mobile/billing/how-do-recharge-vouchers-work If you need anything, chat with us on our Facebook page or email us at [email protected]. FB: facebook.com/amaysim Twitter: @amaysimAU -CarynnSimilar opinion? Write a review on ieatwords.com.au!
DaneSouth East Queensland, QLD
- 2 reviews
Just the best
A few months ago they upgraded my 1Gb plan to 2Gb just because. Then they gave me 10Gb for no real reason other then "Surprise". And now, during this Coronavirus pandemic they’ve given me 100Gb. I’m paying $10 per month and getting fantastic value, I would go out of my way to recommend these guys.
1 comment
AmaysimAmaysim
Hi Dane,
Your review made our day! We're glad that the plan suits your needs. :)... Read more
Thanks for recommending us and sharing your experience here. If you need anything, chat with us on our Facebook page or email us at [email protected]. FB: facebook.com/amaysim Twitter: @amaysimAU -CarynnSimilar opinion? Write a review on ieatwords.com.au!
tori1511Greater Melbourne (Outer), VIC
Very Impressed
Very impressed so far, I’ve only just recently moved to amaysim because it was the best deal and I’ve had no service issues so far. Also very impressed with the free data we’ve been given during Covina-19, double to usual amount and 300gb to use over Easter long weekend, great!
1 comment
AmaysimAmaysim
Yay! Thanks for this wonderful review.
Enjoy browsing the web whilst staying at home... :)
... Read more
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ozwomanMetropolitan Adelaide, SA
- 3 reviews
THE BEST SERVICE PROVIDER!
I have been with Amaysim for 8 years, and hands down, the best service I've had from anyone. Reliable, faultless service. I get coverage in isolated areas that Telstra fails miserably in! Love 'em.
1 comment
AmaysimAmaysim
High five ozwoman! :)
Thanks for this awesome review! We work hard to provide you... Read more
a reliable service with the best plan possible. We're glad that we've hit your mark. :) If you need anything, chat with us on our Facebook page or email us at [email protected]. E: [email protected] FB: facebook.com/amaysim Twitter: @amaysimAU -CarynnSimilar opinion? Write a review on ieatwords.com.au!
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AmaysimAmaysim
Hi Neil,
It's awesome to have you in the community. ... Read more
We're just a message away if you need us. - Zoe Facebook: https://www.facebook.com/amaysim/ Twitter: https://twitter.com/amaysimAU Email: [email protected] Chat: https://www.amaysim.com.au/help/contact/live-chat-call-us Available times (Sydney time): Mon - Fri 9am - 6pm AEST Sat - Sun 10am - 5:30pm AEST