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Reviews

1.6

731 reviews
5
(79)
4
(19)
3
(21)
2
(56)
1
(556)
  • Product Quality
    1.9 (172)
  • Return Claim MadeYes (57) · No (179)
  • Shipping
    2.0 (137)
  • Warranty Claim MadeYes (13) · No (225)
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vaporous E.

vaporous E.Sydney, NSW

  • 4 reviews

It’s becoming a daily habit

published

I wanted to not like you as much as I do Amazon. I understand you sell products as well as providing a platform for other sellers, and with that comes bumps in the road from product to delivery. But every issue has been ironed out and paved the way for smooth sailing. Competitive prices, an ever growing selection and providing a service that is exactly what you state is a rare thing. Especially when it comes to online shopping. All customers adding reviews is icing on the cake. I think Australia is very happy to gave you as part of our family.

Disappointing

published
Clare

ClareGreater Melbourne (Inner), VIC

'Free Trial' is a lie

published

Logged two complaints with Amazon and spent some time talking to their accounts group about charging my business card with a membership that was supposed to be a free trial.

I signed up on the 30th of January and cancelled on the same day, but I was charged on the 31st of January $6.99 (the membership fee) by AMZNPRIMEAU MEMBERSHIP SYDNEY.

They refuse to give me a refund because it's not showing up on their system. I'm tossing up if I could be bothered taking it to the AU Ombudsman.

Don't start a 'free' trial with Amazon. I'll likely cancel my personal membership with Amazon Prime over this as well.



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roycerolls

roycerollsGreenwood

  • 2 reviews

Overpriced

published

Purchased a sandwich toaster for $38 only to find it was shipped direct from Kmart
where I can buy it for $15
No more dealing with Amazon Australia Very disappointed

Sharon

SharonPerth, WA

  • 7 reviews

Do Not Sign Up To Be A Seller! Warning!!

published

I originally signed up to become a seller. After realising all the rings I had to run through to start selling my products I decided not to go ahead and contacted the customer service team to cancel my account.
2 years and numerous phone calls later I'm still being charged monthly fees!!! Every time I contact I'm advised it will be fixed up however it never is!! Absolute robbers!!!
Stick to Ebay, Etsy. Customer service is disgusting and incompetent. Warning do not give Amazon your account details to sign up.

PozzoniMenswear

PozzoniMenswearGreater Melbourne (Metropolitan), VIC

  • 2 reviews

DON'T LIKE AMAZON - Unexpected Credit Card Charge to Amazon Prime Membership - 0 RATE

published
Rod B.

Rod B.Sydney, NSW

Simple to use, works perfect

published

Worth every cent. Does a good job sharpening kitchen knives. I'm sure some pro sets could sharpen this under the grind stone or whetstone, but for the size and ease of use, you can't bet it for most kitchens.

RYAN C.

RYAN C.Perth, WA

great

published

Have been shopping with amazon ever since they came to australia they are my new favourite retailer. Customer service is amazing everything I have order delivered promptly have stopped shopping at jb hi fi due to terrible customer service and lack of stock.

What a joke

published

Stick to eBay, far bette customer service and products. and don’t touch amazon prime / what a joke, doesn’t compare to foxtel or Netflix, so many times they delete or disable your login

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They don't care about customers

published

First bought one TV, when received, screen was broken then apply for a replacement. Second one was broken again. No one even came to pick my first damaged TV within 11 days so far but Amazone said over the phone someone will be at my place with in 1 - 3 working days!
Another product I bought was for $15.99. Seller provided misleading information and sent me wrong item than the photos. Tried to return and Amazone is asking me to go to post office to return to get the refund. Where is velue of my time?
Ebay is far better than Amazone, they will ask photo from you and if you claim is right then straightway they will refund you. No more hassle for you. Never gonna buy from Amazone again.

purge98

purge98Perth, WA

  • 14 reviews

Returns system flawed

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anonymous

anonymousSydney, NSW

  • 14 reviews

It’s ok

published

I’ve purchased a few things off amazon. Sometimes it’s great and the package will arrive on time. However it can also be a bit misleading and dodgy. It’s very convenient but not my first option.

Barbara Collins

Barbara CollinsGreater Melbourne (Outer), VIC

  • 6 reviews

Still waiting

published

Purchased on 30 Dec 2022. Lasted delivery date quoted 20 Jan 2020. Request for review on 23rd. Responded I hadn’t received item. Told to wait another 2 to 3 weeks!!!

1 comment
Barbara Collins
Barbara Collins
Unimpressed56

Unimpressed56Greater Melbourne (Outer), VIC

  • 6 reviews

deserves less than 1 star rating

published
Kristina M.

Kristina M.Sydney, NSW

  • 11 reviews
  • Verified customer

So far so good..... UPDATED

published
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Too many fakes reviews.

Too many fakes reviews.South East Queensland, QLD

  • 32 reviews

Poor Website

published

Using the Amazon website, keep getting "SORRY Something went wrong on our end".

When a commerce site's website is so badly tested that errors like this come up. And when that website's owners are so complacent to not offer a way of reporting the error it is a sign to go elsewhere. Which is what I did.

M R.

M R.Greater Melbourne (Outer), VIC

Resolving my order from amazon .au.

published

There is not one star for this company called Amazon au...Scamers nothing else.
Castemer service 0.There is a nothing good with them.Scamers.They dealing with the third-party company or Scamers. SCAMERS SCAMERS................

Be very careful buying online

published
Miki

Miki

  • 6 reviews

unable to cancel an order

published

I ordered 2 books and received one. For the other one I received a message that delivery date is moved between late February and March, I wanted to cancel the book but System was not letting me and said to contact Customer Service. When I pressed that button I was back to the same page where I was not able to cancel the book. I could not find my way to contact them in any way and all I can do is wait patiently for the book to arrive. That is very bad. The same book (only in paperback, I ordered HB) is advertised from today 15/01 on "Target" Australia for $16. What a waste! This is my last buy from Amazon AU.

Warning: do not buy electrical or large goods from amazon

published

An air purifier sold by “authentic Australia” vis Amazon was not wired for Australia! The instruction manual forbade use outside country of manufacture! return required drop off 40 minutes away, and amazon staff were worse than useless. Hours on the phone to people who were”very sorry” and could “ definitely help me with that”. Don’t be conned. If you are in Australia, don’t buy anything from amazon, particularly amazon 3 rd parties that is not small enough to return by post. And definitely not anything electrical. The “ A to Z guarantee” is nonsense. Be warned

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Questions & Answers

Maggie

Maggieasked

I want to know why you won’t cancel my order 249-7859597-7567041 which I placed on amazon.com.au and to date had not been shipped. Check all of the correspondence I forwarded to you and the mountain of chat transcript. I’ve messaged the seller as you have and nothing. I would also like to know why are you still allowing this seller to trade? Is it Amazon policy to allow sellers to offer goods with no intention of ever sending them. Please cancel my order so I can delete my account. I’ll never purchase from any Amazon platform again.

1 answer
Kye
Kye

Amazon.com.au is totally a joke.

Joseph

Josephasked

why is there a photo of a coffee cup on my reviwe? I never added any photo

No answers
Lara

Laraasked

Can anyone suggest me, i have ordered a foundation. Everyday they are saying expecting this day, that day and now they are saying product is lost. There is no number you can contract with the seller only through email but they are not responding. Anyone know what should i do now?

2 answers
Roderick
Roderick

Amazon is a flawed system

lovemyhome
lovemyhome

Log in to your Amazon account, click Customer Service at the top, click Need More Help at the bottom, select your order -> Where's my stuff -> Shipment is late, then click Chat, and let them know that your order has not arrived and the seller is unresponsive. They will help you out.

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