We were spending in excess of a million dollars per annum on the American Express Platinum Card. One day out of the blue American Express cancelled the card without any notice or discussion, and began harassing us to repay the full balance before it was even due. Then they charge 36% per annum on the outstanding balance. Being an Amex customer is the greatest mistake we have made in our lifetime. I have never been treated so appallingly by any person or any company. They have blatantly lied to us in order to obtain a financial advantage. We sub...Read more

I have been a Foundation Platinum Reserve Member for 10 years and an Amex card holder for much longer. In November 2018 Amex wrote to cardholders explaining new calculations for the points earned and value on transfer to airlines. Like most busy people I did not read and analyze the detail that any points not transferred before 15th May 2022, the value would be halved. I was overseas mid May and after being told by a friend I rang rewards a week late and explained i was advised monthly, on the monthly statement I am informed debit cardholders w...Read more

Despite paying twice manually within statement period my usual direct debit to a savings account was denied due to inefficient funds ( which I found out 2 days after contacting them 5 times). As a result my card was suspended despite having 95% of credit limit available. I accept that it was suspended but to have called a 24/7 number along with 3 others from websites bobody was available to take my call. “Call back between 8.30-5 min - fri”. Eventually got a hold of someone on webchat and after 10mins of slow responses they told me they could n...Read more

I have an American Express Platinum Charge Card and arranged a supplementary card for a friend. I decided to cancel the supplementary card and contacted Amex in mid January to do so. I received a letter from Amex at the end of January informing me that the supplementary card had been cancelled. Three weeks after cancellation, this card was used accidentally and inadvertently by the ex-cardholder to book an airline flight which was allowed and processed by Amex. Amex was immediately contacted and informed about the error and questioned about...Read more

We have been Amex Platinum or Centurian card holders for over 20 years. Recently, we have had a couple of negative experiences. One was when had paid for return tickets to Europe but then changed carriers because we were able to get a substantially better price for business class fares. Chubb insurance told us that we would not be covered for insurance because we would not be using the original carrier booked from Australia. This necessitated us needing to purchase separate insurance. I do not find the prices hotels purchased through the AMEX...Read more

I paid $1500 for the Platinum Business Card but once signed up feel the service has been paltry, and the ability to know and understand how to maximise the benefits has been limited. Representations as to usage prior to sign up have not been achieved subsequently and some of the assistance from Amex that was indicated prior to sign-up has not been there subsequently.
I recently merged two medical service businesses and asked for a one-off face-to-face meeting at our place of business in South-East Qld in order to ensure we were able to take up...Read more

The cost of the Platinum card has gone up from $900 to $1200 in recent years and the customer service has gone deteriorated. When you call customer service they put you thru the nonsense of your card number, your code (what code?? The world is awash in useless codes that no one remembers) after wasting 5 minutes identifying and another 10 minutes in the Queue then someone comes on line and again asks that you identify yourself! What a complete waste of time. The online booking site is full of trickery. We booked a flight on points no where doe...Read more

I have always been sceptical of the free insurance that comes with American Express as either travel insurance or insurance on products purchased. Well no longer, I have had had 2 occasions to make a claim in the last 12 months and on both occasions have been very pleasantly surprised. Chubb handles the insurance and they were very very easy to deal with, processed the claim with a minimum of fuss, notified us very quickly of their determination and paid promptly.
My first was last year when I lost my mobile phone somewhere in Paris Airport an...Read more

We like to travel the world and stay in nice hotels. This card is perfect. Whilst the annual fee sounds high, we can easily justify the expense. This card comes with Accor Plus membership which we were paying for anyway (worth $319) a $200 travel credit, free Priority Pass membership (worth $US399), unlimited lounge access at Sydney Airport's Amex lounge, unlimited access to Virgin Australia lounges (although I'm a Qantas advocate), high tier membership to a number of hotel programs including Accor and Starwood which gives you free room upgrade...Read more