8 weeks ago we ordered a bike for my daughters Birthday. Still no bike. So many unreturned emails and messages on the stupid answering machine and no one bothers to get back to us.
When we do eventually get someone, they say they will have to get someone to call us back and they never do.
Can not believe that a business operates like this.
We have been nice to them the whole time but it is getting beyond a joke.

Ordered online. Item arrived damaged. It was clearly damaged prior to shipping (cut with a carton cutter) then packaged as the package did not have any damage.
Contacted support, no reply after 1 week. Contacted their FB support, they replied after 4 days.
Support replied once after this. I replied to them within 1.5 hours, over a week a and no reply again.

Don't buy from Anaconda online, there is no support if something goes wrong.

They are thieves. They only send half your order, the light cheap things that ship easily. They pretend it is free shipping, which it is, but they pretend they are out of stock on the slightly heavier items.

You make a large order, you receive your shirts and shorts, but anything that might cost them a couple of bucks more, they cancel and pretend there is no stock.

I do not recommend this store.

I ordered an expensive tent online. A week and a half later, I don't have the tent. TNT has refused to deliver it, the whole thing is just in limbo.

I have made online purchases with Anaconda two times in the last 5 years. I clearly forgot the first time, however I have now been reminded through my latest experience. Both times my order was split in two and half of my order did not arrive. Correspondence with customer service was tardy, dismissive, and ineffectual - my issue was not resolved in either case. Very unimpressed, will never shop with this company again, despite positive experiences in-store.

I had a purchase split into two deliveries, have only received half of what I payed for!
Told to contact by phone, the service hangs up on me ( to busy )
I send emails no response
They are thieves, be very careful using anaconda online!!!!!

Worst customer service online ever i encountered. I was trying to explained, but immediately refuse to listen and said, "no sorry". Anaconda is a great store online but customer service very poor.

Is advertising 20% Off sale. Ordered $570 item online within first 5 mins of sale and was only notified 5 days later that order was cancelled. No explanation! Called customer service and was told because no stock. Checked their online store and eBay store and was still advertised 20% off with 5 in stock. Was given scripted line because stock levels take one day to update eventhough I had ordered 5 days ago. Checked 2 days later and was still advertised at 20% off with 5 in stock! Don't care about customers. Customer service non existent! Cancelling my membership now!

Very poor customer service. Ordered $1800 generator, was shipped $290 one. Order was rejected and delivered back Annaconda. Took a long time to receive refund. Will never deal with again.

Found online pricing deceiving as listed a ‘club price’ but apparently this isn’t necessarily a ‘club price’ but more a sale price and they don’t advertise the dates of the sale on the item. When I contacted them about this there was no offer to assist or honour the price instead just told ‘too bad’!
Clearly keeping customers or being honourable in their dealings is not their priority. Very disappointed as they have lost a loyal customer here and would strongly advise others to be wary in their dealings with them.

My sister and I both purchased an eCard for a birthday gift (family member lives interstate and we thought it would be faster than snail mail). After 3 days nothing had been received (inbox or spam/junk) so I sent an email to Anaconda. Three more days the eCards still hadn't been received so I called. No explanation given. I asked for a refund and was told Anaconda don't give refunds on online orders. I was finally told it could be emailed to me. I received the eCard and emailed it on to the family member. I don't know why Anaconda couldn't email it as the email address provided was correct. My sister also had to call and follow up. Best to go to a store and buy a gift card rather than order one on line.

Very disappointed customer, anaconda would not refund the postage even though I ask for an exchange of the item I bought as it was too big, they don’t have it in line or in shops, so I think they should refund the postage too, very deceiving and misleading, easy money for them, imagine if they doing it to all customers, will definitely not be buying there again, I’ll go to Kathmandu and MacPac .

I purchased Gaiters online from Anaconda and they were too small,so as instructed online I took them back to my local store and was told they don’t exchange or refund online purchases in their store and to telephone the help line,Which I did and they informed me that the stores should give an exchange or refund for a return.So I wrote an Email to Anaconda asking what I do next to either get a refund or exchange,that was four days ago and I’m still waiting for a reply.Where does this leave me?

I purchased item 2 weeks before Christmas, knowing it may not arrive by Christmas which it didn’t. A week after Christmas I contacted them and said they will look into it. Today almost a month later I get an email saying we don’t have any stock and have canceled your order and will take 28 days to get your refund. This was a Christmas present to my very understanding child. Will never purchase from you again. How are you still in business. Should have checked reviews before I ordered.

I ordered two items in the boxing day sales. When I ordered it stated up to 7 business days delivery. First they delivered the wrong product, now they cannot tell me when the correct products will be delivered. When I contact them by phone, the customer service assistant is rude and could not care less that I need it in time to camping - which is why I ordered the products with more than enough time. They sent a courier to pick up the incorrect delivery and he complained about doing the job!

I recently ordered a pair of boots online and when I didn’t receive an update for 8 days I rang then to be advised they were trying to locate the item I had ordered and they were contacting their warehouses directly. In this age of digital stock management it beggars belief they don’t know what stock they have or where it might be located. However it doesn’t stop them listing the item as in stock. I suggest you reconsider before buying from Anaconda online based on mine and hundreds of other buyers experiences.

Ordered a gazebo online on the 15 /12/2019 did not arrive after 2 emails and 4 phone calls have not received any response from so called customer care i now have cancelled my order on the 5/01/2020. I will never buy from Anaconda again as the customer care department are an absolute joke promise to get back to you with information but never do unacceptable.

I am still waiting for missing items on an order I placed on 30/11/19. Two packages have arrived with one item each but am still awaiting 5 other items to arrive and it is 23rd Dec. No further communication from Anaconda. I tried to call their customer service 1300 number this morning and was on hold for 22 mins to no avail. I gave up. I tried again later and got through after 20 mins and was told the 5 missing items have not moved in their system since 4/12/19. I asked if it was with the shipping company and they could not tell me. The girl just said that she has to email their relevant dept and ask and then get back to me! Terrible, terrible, terrible service!!! Do not buy online from Anaconda.