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NSW, Sydney, QLD, Brisbane, VIC, Melbourne, etc...Reviewer Photos & Videos
rama.duggalGreater Melbourne (Outer), VIC
- 4 reviews
- VIC, Melbourne
- Verified customer
I Would never use this business again
We were moving out from rented property, came across this Co in internet searches. Did not check their reviews before hiring them for carpet steam clean. The quoted price of $173 seemed reasonable for a 3 br plus study place. The house had been vacated, so we organised for the carpet steam cleaning a week before handover to the est agents.
The person arrived in time and asked us some Qs about was it a rented place, how long we stayed. I answered 2 yrs. The person advised that we should add-on the dis-infection treatment in that case. This wasn'...Read more
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- NSW, Wollongong
- Verified customer
Carpet cleaning by Warwick
5 years no clean, Warwick made my carpets look and small amazing. He was well mannered and polite. I recommend angel to all my friends and family 5 stars in my book
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KatSydney, NSW
- 2 reviews
- NSW, Sydney
- Verified customer
Great job! Thank you George!
The service was sensational from the first phone call to packing up. I have used Angel before and each time feel like I am a special customer and valued. Rare these days not to be 'just a number' and a real person. Special thank you to George for your honesty and integrity. Your knowledge of carpets was extensive and much appreciated. You discussed the best fit for the job and carpet- you listened. Thank you. It is obvious George you are passionate about carpets! and I look forward to you looking after them again.
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ad_mauriPerth, WA
- WA, Perth
- Verified customer
Dissatisfied
Had my carpets and my sofas cleaned.
My sofa is cream in colour. The service man left black marks along the front of my sofa from his hose on the cleaning machine.
I emailed them the next day about this problem this company took forever to get back to me.
Then asked for photos which I supplied. Took a long time again to get in touch with me.
Finally get a phone call saying they can’t see how their guy would have left marks on my sofa. So if he didn’t leave marks why didn’t he clean the marks off when he was cleaning it Haven’t heard anything else from them .
DO NOT HIRE THIS COMPANY.
BAD. SERVICE!!!
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Laura T.South East Queensland, QLD
- 3 reviews
- QLD, Brisbane
- Verified customer
Very happy with job
The staff over the phone and in person were very friendly. They called 30 minutes ahead to let me know they were coming (so many companies state they will do this, but never do). They did a great job, the carpets are really old and look so much nicer and even with no stains left, and they smell nice. The work only took 30 minutes which was great, and I thought the price was very affordable!
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Graeme T.Greater Melbourne (Metropolitan), VIC
- 3 reviews
- VIC, Melbourne
- Verified customer
A lot of dirt on my carpet after an industrial clean
I booked to clean carpets in 3 bedrooms and a lounge room. The cleaner said I shouldn't do an ordinary steam clean because I won't notice any difference, and I need to do an Industrial clean, which cost about 3 times more than originally quoted for a steam clean. I took him up on that, and he spent half of the time on the job of what it should've taken him. When he left, the carpets looked like they had a lot of wet dirt. I vacuumed the carpets the following morning and got heaps of dust and particles that looked like they came from his equ...Read more
ipment. I took a photo of the big pile of dust and particles collected from one of the rooms, and I collected a similar amount from all the other rooms. I sent my complaint along with the photo to the office for something to be done. First I was told to email someone that had just gone on holidays for 3 weeks. After going backwards and forwards, including with the Company Owner, the office told me they spoke to the Owner, and there was nothing they could do because I could've taken the photo of the dust and particles from another house???? The photos I took were at 5am the following morning after the job, and I certainly would not be taking photos of dust and sending it to them from somewhere else. I find it improbable that anyone would be taking photos of dust from someone else's house at that time of the morning. Not only the technician didn't do their job properly, the Company didn't even bother to send someone out to fix the job. These people claim on their website that they are "totally committed to customer satisfaction". This is incorrect because they did absolutely nothing to fix my problem.Similar opinion? Write a review on ieatwords.com.au!
- QLD, Gold Coast
- Verified customer
Enjoy No Benefits of Angel Carpet Cleaning
Do yourself a favor & give this company A MISS. Our carpets were "professionally cleaned" 2 days prior to Christmas & regretfully the result left us extremely disappointed. Angel Carpet Cleaning promise stain removal, deodorizing & no extra charge for moving furniture (not even the smallest item could be moved to tiles). None of these were met. Minor stains that did not lift at all and still remain, wet carpet smell once completed, pulls in new carpet & damage to our wall from the hose. Due to Xmas/ busy period, I sent an email to contact the c...Read more
ompany 2 and a half weeks after completion however due to their terms and conditions that customers are required to notify within 24 hours, they are offering no compensation at all. Out of pocket $130 & cost to repair damages to the wall.Similar opinion? Write a review on ieatwords.com.au!
Rob
- 2 reviews
- QLD, Gold Coast
- Verified customer
Poor quality service
I wouldn't recommend Angel Carpet Cleaning. After a recent clean my carpets aren't fresh feeling and my rug's small patch of coffee smell is just the same. Angel Carpet Cleaning lacks quality customer support to assist with my concerns and the contracted cleaner showed no effort towards eradicating the coffee smell from my rug. The manager questioned why I didn't enjoy a coffee smell in carpet.
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PeterGreater Melbourne (Metropolitan), VIC
- VIC, Melbourne
- Verified customer
Fantastic result
Jeff was the best upholstery cleaner we have ever had. Generous with his time, he really took pride in his work to ensure the best result possible. Really pleased with the outcome that was achieved.
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EMMSydney, NSW
- NSW, Sydney
- Verified customer
Unable to provide service - waste of time
I booked via email to clean carpet in 2 bedrooms in a unit in Double Bay. The order was accepted and then follow up with a request to confirm private parking at the unit. I attempted to come up with a solution to find parking nearby but it emerged through multiple email exchanges that the Technician does not have trolleys to move equipment so can only service units with private parking. VERY frustrating and waste of time - if you need carpet cleaned in a unit, take your business elsewhere.
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- NSW, Sydney
- Verified customer
Unbelievably bad attitude
Tried to book a carpet clean for my apartment which is above a shop in a mall. They were totally inflexible and rude about access to the location and refused to park in a loading zone to unload the cleaning equipment. The complete lacklustre approach to customer service was very surprising in this age of internet reviews. Taking my business elsewhere.
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MarvchiSydney, NSW
- 2 reviews
- 1 like
- NSW, Sydney
- Verified customer
What an outstanding Service
An impeccable job done by Angels Carpet Cleaning.My carpet was heavily stained, now it’s as good as new!! Warwick provided a remarkable job, very professional and respectful. Highly recommend this company.
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Omar VeronSydney, NSW
- NSW, Sydney
- Verified customer
Excellent job
My carpet cleaning was complete by Josh.
excellent person to deal with, the job was thorough and professional.
He was courteous, helpful and efficient.
A pleasure to deal with and would recommend to anyone.
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SuzetteIllawarra, NSW
- NSW, Wollongong
- Verified customer
Best carpet cleaning in the Illawarra
The service was was wonderful and I couldn’t be happier with the results. I had some heavy stains in my cream wool carpet and I doubted that they could be removed. I was very pleasantly surprised to find all of the stains had come out. I recommend you try these guys out for yourself. Very reasonable prices also.
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giulianahSydney, NSW
- 2 reviews
- NSW, Sydney
- Verified customer
Happy customer
Highly recommend angels carpet cleaning technician George, for your carpet cleaning. He was on time, got the job done quick and was super efficient . Very satisfied with George’s work ethic . He is A credit to the company .
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AkiraIllawarra, NSW
- NSW, Wollongong
- Verified customer
Disgusting service
We were treated very poorly by the cleaner and the company manager. The cleaner insisted on putting “pet stains” and “pet smell” on the receipt which is entirely inaccurate as the cat in the house had only been there a day and stayed outside. Even though we privately hired their services they insisted on contacting the realestate which was extremely demeaning and unprofessional. Very disappointing and will discouraging the use of this company to everyone.
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Cristina S.Sydney, NSW
Outstanding Service
Was very happy with the services Warwick provided us today.
He was very professional and went beyond our expectations. Carpet looks amazing !
I would definitely recommend this company to anyone and will be using it again in the future.
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DorisGreater Melbourne (Outer), VIC
Disappointed with cleaning standard attitude of staff
As an eighty year old l was very disappointd with the stains left in my carpet afer having it cleaned twuce.The attitude of the two different cleaners and how l was made to feel was upsetting. I will not be recommending the company to any one else.
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LSFSydney Surrounds, NSW
- NSW, Sydney
- Verified customer
STAY AWAY Do not use this company.
We booked this company for an end of lease clean. They barely cleaned the carpet at all. Our real estate agent then re-booked a cheaper company to come in and clean again and they lifted all marks and spots from the carpet. We then asked Angel Carpet for a refund or compensation for not doing their job and they told us it wasnt their problem and hung up on us! Save yourself the time and money and use someone else.
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CHRIS JAGO
- 2 reviews
- NSW, Sydney
- Verified customer
Service was impeccable.
From the first call, to Josh knocking on my door, I would recommend Angel's carpet cleaning to anyone. I had pet stains I had previously tried to remove without success, Josh was able to remove them with ease.
The service was excellent, thanks again Josh for being on time and for working around my boys and I.
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Questions & Answers
Dana D.asked
Hi I'm carpet cleaning
And pest control
If you need a worker please let me know
I have 3 years experience
Tanyaasked
Are they on the Gold Coast. I cannot seem to locate their number?
No answers
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