I'm currently paying in excess of $650/a for Landlords Insurance through ANZ so I thought I'd see what they'd quote me if I asked for identical cover as a new customer.
$100/a less!!!
A 15% discount for a new customer all subsidised by ripping off long term customers.
What a complete and utter scam.

We had terrible experience with ANZ insurance. Claiming process is incredibly difficult. We've lodge a claim for rent default half a year ago and to this date, there is no progress on it.
We then cancelled all our insurance policy. And guess what, they didn't pro rate the fee. The fee we received as refund is a lot less than expected. Our request for explanation yielded nothing.
Their call centre is useless. No one knows what they're doing. Every week we call for an update and every time no one knows what's happening with our claims. No one wants to be accountable and take ownership.

Takes 5 weeks for them to respond to a claim, only to be denied a payment when one is due.
Wrongly assesses claims.
Changes it's policy so that it isn't worth having- if you are earning $1500 in rent- they deduct $3000 effectively as the excess (2 weeks rent)- thats an increase in charges by more than 10 times what was in my contract when I signed up originally.

After with them for more than 10 years, ANZ emailed to say they would not renew our policy because we made too many claims. Ridiculous!

ANZ insurance were
Efficient and organised, I reversed in my garage door!!!! Rang them that day and got the ball rolling. Received a cheque in the mail to pay garage door business, all good!!!

They will use the fine print to get out of everything! Their standard cover includes only useless things like tsunami (property nowhere near the coast!). Then for realistic claims "oh that was accidental damage, you're not covered for that". "Oh we determined those burn marks were caused by charring, not flame, you're not covered for that". Totally dishonest and a waste of your money.

All emails were "urgent matter"... Once they got all documents, it is not urgent matter any more. After two months still waiting for resolution. Seems to me we will meet in QCAT

I got landlord insurance through ANZ at the start of the year and it has been amazing. Whenever I have a question they are always happy to help me. Would recommend ANZ to everyone.

Claim denied when my tenants damaged my carpets, broke the side gates, shower heads and ANZ rejected claim. The QBE assessor stated it was not malicious damage. My house was 5 years of age at the time. I am now lodging complaint with Financial Ombudsman Service (FOS).
Do your self a favour and at least lodge case with FOS. Hate ANZ for the way they have behaved, and poor service received to date. Just pathetic. i will be changing providers for landlords insurance. Essentially I've paid for 6 years for nil service, and cover. My tenants were evicted, and prevented access to my home, hence discovered damaged carpets. Replaced at my cost.

Do yourself a favour and stay CLEAR from this insurance company. It's been 4 monthes and still getting thrown backwards and forwards between disgusting service from the contractors in Australia looking after the claim and the overseas office of the Anz insurance company . Absolutely mentally tiring hearing one thing from one then another from the other that has no clue what's going on.

Don't use.
Be warned.
They will use anything to get out of paying you.
Every claim is refused to start with you will have to deal with overseas people to try and claim.

Just had a tenant die in our unit.
Bloodgened our carpet & was not found for 6 days very bad odour in unit Notified ANZ/QBE insurance sent assesor out he recommended replacing carpet & curtain & taken photos to prove damage.
Notified will not be covered.
Eight years with no claim.
Disgusted stay away with this insurance company & re looking at changing banks. I even sent email to complain to ANZ email said someone will
contact me in 48 hrs. That was 7 days ago.

They love to put you on hold for hours when making a claim . Then take as long as possible to get the job done . i ended up doing it my self and cancel my insurance . it was at that moment they sent me a cheque for a local contractor who they got a repair est done . I Could not use that cheque so i sent it back to them . They sent me Another one after i gave them the recept for the sheets of fence . In the end The whole Drama i had with them wasent worth it, im just thankful that my house did'nt burn down while going through them !

Worst customer service, and serviceability. Useless when you are making a claim. One claim took them 50days to process, it will be a lot longer if I didn't chase them. At the end, I still need to pay for all the damages.