ANZ Smart Choice Super

As as employer with all my employee's superannuation setup all I can say is I am extremely frustrated with ANZ Smart Choice Superannuation. From setting up Super accounts for Employees to basic follow up tasks and super refunds, every single experience with ANZ has been ridiculously frustrating.

I am Uber driver. I submit my online ANZ superannuation application last week. Then I have receive emails. In early morning I have contact with ANZ smart team to get complete my ANZ super account but unfortunately, no one interested about this. I speak to guy and he said I transfer your request and then speak to other lady and then she said hold for moment we will transfer your call to next available. They both talk to me rudely which is I am not really happy with ANZ then I disconnected the call. Terrible service from ANZ smart choice super team.

Every couple of night losing 300$ on my super due to unit price which I honestly believe is just a scam, after 5 years my earnings is -200$, I just warn you never try ANZ, a total dishonest and ripoff

ANZ again let me down, trying to roll over super and can't get a straight answer... after calling 3 times and waiting for over 20 minutes each time, then was sheepishly told "we are waiting on unit price" whatever that means? the girl herself had no idea NOT GOOD ENOUGH

This service is atrocious. I submitted a form to rollover my balance. ANZ keep sending the same rollover form. When I ring up they tell me its not completed correctly, keep burdening me with its own administration failure. Not to mention putting me on waiting with Ariana Grande forever.... ANZ should not be entrusted with any public money

No correspondence at all from anz regarding authority to release funds to the ATO, all details were taken from my account and anz changed accounts which attracted a different ABN without notification. I had to call anz to ask why they had not released funds as the ATO kept sending overdue advice letters to be told we have changed your fund without notification at all, meanwhile debt still unpaid and attracting interest daily. Stay clear of anz smart choice and onepath super.

ANZ clients need to be reimbursed and compensated with interest for this historical rip-off they call ANZ Smart Choice Super. I've had this fund for a bit less than 2 years with default investment options. My current balance is more than 10% less than the net contributions made to it. I saw 10% of my balance drop in the course of a weekend without any transactions being logged. This can only be explained by absolute and disgraceful behaviour. ANZ needs to be held accountable and pay compensation for this grand theft.

I have been with ANZ for over 20 years. These people have lost my money over 5k within 3 months. At one stage, I lost about 7k in one month. I put in 4k after 1 year and my final total is less than 2 years ago. These people do not have your best interest at heart. I am deciding to take my money elsewhere. ANZ, I want ANSWERS!

Have the anz app on my phone. have been watching my super decline rapidly over last 3 years. so far this week I have watched 5,000 disappear, have been told its the fluctuating market but only seems to be with this super fund.
will be changing funds asap

Absolutely disgusting customer service... After working hard all my life I requested 80% of my super to be withdrawn... filled in forms and had to post back in this electronic age... 3 weeks later still nothing... every time you ring you get a different person & go through all the crap every time... email the original person that contacted me still nothing... found out today that they are at an overseas call centre etc... no one rings you back and expect us to ring and sit on the line for over 20 minutes... soon as I get my money will rollover the rest... Because I dont have an ANZ bank A/C it is going to take longer.

Do not waste your time with this super fund, I decided to open another account with Hostplus and they initiated a rollout. After a couple of weeks I checked Hostplus to see my balance, it was still at zero so I called anz to see what was going on, they told me my money had been sent to Hesta. HESTA. I have never had an account with Hesta. I guess Hesta and Hostplus sound the same. I called back to see if they can sort their mistake out and they did nothing but deny, deny, deny. Fortunately I found my money and have sorted it directly with Hesta who were very helpful. I will never use ANZ for anything again!

Product ok. Returns good.
Just typical ANZ. No idea of how to treat customers
Not enough skilled trained staff. Either that or that just straight out lie to customers. Would rather unskilled then unethical. But unsure.
Don’t expect claim super on retirement to go smoothly. Very stressful. retirement

An hour on the phone mostly on hold. Not only is it very difficult to get through to the product manager. Usually its an hour phone call so be prepared for that. Also they don't really seem to understand what they are doing. So they handball you around the office.

Admin fee admin fee admin fee that is all I see. they take money every month they are a bank not a super found. look around don't look at ANZ