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Superb Stays HolidaysRichmond-Tweed, NSW
Prompt and reliable
When you need an appliance fixed - these guys should be your first call.
Highly recommend. Have serviced 3 or 4 times now and happy with this Company's service. We are NSW Regional and is very hard to find good reliable Appliance Repair Trades.
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Bastien
- 3 reviews
charged big fees to fix nothing
I reported issue and model. Technician attended with zero parts or equipment to fix washing machine, cost $165. Now parts 'can't be found' and haven't been supplied for at least 2 years. Wouldn't recommend.
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RogerSydney Surrounds, NSW
- 4 reviews
Great service
The team were excellent at attending to the issue with my meile dryer. They even found another problem I didnt until they showed me. I highly recommend them for service work.
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Alan A.Sydney, NSW
These people are rip off specialists.
These people are rip off specialists. They will come and look and fiddle and then say it needs parts and that they will get back with a quote. In fact they have done nothing, they will claim the service call and you will never hear from them again. The machine just as likely does not need the parts they have said are needed. They will let any call go to voicemail and send a text saying they are checking with their suppliers.
With our Asko dryer there was a simple blockage in an internal rubber hose.
They said the machine needed a new pump.
They claimed to be Asko specialists.
Do not use them!!!!!!!
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MichaelSydney, NSW
Avoid using this "Company"!
FRAUDULENT COMPANY! DO NOT USE THEM!
They are only interested in taking the $165 service fee and have no interest in resolving the issue.
The service fee is HIGHER than what the manufacturer charges (General Electric, Samsung, LG Electronics, Fisher & Paykel, etc).
When your appliance needs a spare part, good luck getting them to come back and fit it! One big SCAM to take your money. They won't answer calls or SMS. You won't hear from them again!
My advice is to use the manufacturer, NOT THIS MOB!
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Wont answer calls, return calls or text messages
I have a washing machine which wont drain water out. Called Appliance Care as they are authorized Samsung repairers. The technician turned up and opened the back checked the inside and the pipe draining the water. They had to order a part in from Melbourne. The door locking device which I broke trying to force the door open. Paid for the parts but since then everytime I call they have no idea when the parts will arrive. Promise to call me back but never heard from them ever. Wont reply to my text messages. I dont understand how long does it tak...Read more
es to get a part in from Melbourne to Sydney. I am willing to pay for express delivery if they offered me that service. Stay away from these guys. You will be waiting forever for your appliance to be repaired. No idea what communication means.4 comments
It is very simple. Why wont someone answer calls, return calls or reply to text messages. How difficult is that.
Scott T.Appliance Care Specialists
As I said, we did communicate everything with your wife. I also notice you have not mentioned the large amount of time spent on your machine without charging you.
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TriciaSydney, NSW
Excellent fast response
Very experienced technician, friendly and fast would recommend. Explained the issue and suggestions.
I even asked for his business card so that I may use him for my dishwasher at home.
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Excellent service & result
We would highly recommend Applicance Care Specialists.
The service person was exceptionally professional, knowledgable, honest and helpful.
Arrived on time, took the applicance to pieces and identifed the issue quickly, clearly explained the problem and repair/replacement options.
Then proceeded to show great customer care by working with us and the Appliance supplier for an amazing result.
Couldn't be any happier with the overall service experience.
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HelenSydney, NSW
More than impressed
My husband an my self was more than impressed with the after sales service on our Oven. He was efficient and repaired the problem in no time. He new his job.
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swriSydney, NSW
Highly recommend
Professional, prompt and communication on point.
Highly recommend Appliance Care. Repaired my 5yo Samsung refrigerator/freeze.r.. Thought it was the seal but it was actually something else and the tech talked me through the entire process. Now I know what to check next time if it happens again.
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Good work, washing machine repair
We had our washing machine repaired recently, the repair man was very polite and efficient he arrived on time completed the work quickly and left the machine clean and tidy, an excellent job thanks.
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Great service from the technicians who came out
There was great service from the technicians who came out. They were quick and timely. And stayed in contact. The dishwasher was fixed with two visits over just 2 days as they needed a part.
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SteelSydney, NSW
Australian Repair Services Repairs and maintenance... go elsewhere. A rip off!
Such a rip off! $165 for call out. No work done.
The person who came out arrived with no intention of fixing my oven.
I booked via internet clearly stating the oven rear element of my Miele needed replacement... but the repairer who came out showed up with a smeg element (he said). He was just there to get a quote. Indeed, he was there for five minutes to describe what I already knew. He then said he'd order the part. It'd be five or so days before that came in from Melbourne. It was annoying, but since I had to pay for the call out $165, and...Read more
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JasmineSydney, NSW
- 4 reviews
- 2 likes
Excellent help, advice
Very timely. Instruction on how to avoid the issue in future. Gave info about how dishwashers work. Most thorough & polite. Great timing. The entire visit was under the warranty. Much appreciated.
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Arnold A.
- 5 reviews
- 1 like
Great service quick solution
My dishwasher problem was quickly resolved and fixed. Technician was polite, called prior to arrival, arrived on time and quickly diagnosed and resolved the problem. Thanks very much I would highly recommend this business
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Garry W.Sydney, NSW
Great, friendly service and problem efficient resolved
We had a problem with our 12 month old Miele dishwasher. The online process to raise a service request was smooth including a confirmation sms of the data and time. The technician from Appliance Care Services rang 10 minutes before. He arrived on time, was friendly, capable and resolved the problem quickly. He was also very careful in not damaging our new floor. A great experience.
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Scott was delightful and very helpful
Scott was very honest and instead of wasting time to fix the dishwasher he suggested we buy a new one!! We have not contacted your company before but shall call you next time we need s repair
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Efficient identification and correction of washing machine problem
My Bosch washing machine developed a problem which resulted in its inability to function correctly. The technician from Appliance Care ( Scott ) came as scheduled and corrected the issue within minutes.
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Yvonne CSydney, NSW
- 2 reviews
Great oven Installation- recommended
Excellent service, installed my new Miele oven efficiently and carefully.Installed on a weekend, arrived on time and cleaned up. I would have no hesitation in using again and am very happy with the service.
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Excellent Service Call
Technician clearly knew what he was doing, diagnosed and fixed the issue. With him was a 'trainee' to whom he was carefully explaining what he was doing, and why. This assisted me (non-technical) to really assess that he knew his stuff.
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Scott T.Appliance Care Specialists
Hi Atish. I find it odd you claiming this as your wife was emailing us for information after hours and we always responded. We also spoke to her on Monday and sent a message to her yesterday informing... Read more
the part had arrived and we booked the job for today. We are at the mercy of suppliers and as such if they are out of stock of something we have to wait. Unfortunately we are not always informed of something being on back order.