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Reviews

2.8

170 reviews
5
(67)
4
(9)
3
(2)
2
(3)
1
(89)
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Superb Stays Holidays

Superb Stays HolidaysRichmond-Tweed, NSW

Prompt and reliable

published

When you need an appliance fixed - these guys should be your first call.
Highly recommend. Have serviced 3 or 4 times now and happy with this Company's service. We are NSW Regional and is very hard to find good reliable Appliance Repair Trades.



Bastien

Bastien

  • 3 reviews

charged big fees to fix nothing

published

I reported issue and model. Technician attended with zero parts or equipment to fix washing machine, cost $165. Now parts 'can't be found' and haven't been supplied for at least 2 years. Wouldn't recommend.

Roger

RogerSydney Surrounds, NSW

  • 4 reviews

Great service

published

The team were excellent at attending to the issue with my meile dryer. They even found another problem I didnt until they showed me. I highly recommend them for service work.



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Alan A.

Alan A.Sydney, NSW

These people are rip off specialists.

published

These people are rip off specialists. They will come and look and fiddle and then say it needs parts and that they will get back with a quote. In fact they have done nothing, they will claim the service call and you will never hear from them again. The machine just as likely does not need the parts they have said are needed. They will let any call go to voicemail and send a text saying they are checking with their suppliers.

With our Asko dryer there was a simple blockage in an internal rubber hose.
They said the machine needed a new pump.
They claimed to be Asko specialists.



Do not use them!!!!!!!

Michael

MichaelSydney, NSW

Avoid using this "Company"!

published

FRAUDULENT COMPANY! DO NOT USE THEM!

They are only interested in taking the $165 service fee and have no interest in resolving the issue.

The service fee is HIGHER than what the manufacturer charges (General Electric, Samsung, LG Electronics, Fisher & Paykel, etc).

When your appliance needs a spare part, good luck getting them to come back and fit it! One big SCAM to take your money. They won't answer calls or SMS. You won't hear from them again!

My advice is to use the manufacturer, NOT THIS MOB!

Wont answer calls, return calls or text messages

published
4 comments
Appliance Care Specialists
Scott T.Appliance Care Specialists
Atish S.
Atish S.

It is very simple. Why wont someone answer calls, return calls or reply to text messages. How difficult is that.

Appliance Care Specialists
Scott T.Appliance Care Specialists

As I said, we did communicate everything with your wife. I also notice you have not mentioned the large amount of time spent on your machine without charging you.

Tricia

TriciaSydney, NSW

Excellent fast response

published

Very experienced technician, friendly and fast would recommend. Explained the issue and suggestions.
I even asked for his business card so that I may use him for my dishwasher at home.

Excellent service & result

published

We would highly recommend Applicance Care Specialists.

The service person was exceptionally professional, knowledgable, honest and helpful.

Arrived on time, took the applicance to pieces and identifed the issue quickly, clearly explained the problem and repair/replacement options.

Then proceeded to show great customer care by working with us and the Appliance supplier for an amazing result.

Couldn't be any happier with the overall service experience.

Helen

HelenSydney, NSW

More than impressed

published

My husband an my self was more than impressed with the after sales service on our Oven. He was efficient and repaired the problem in no time. He new his job.

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swri

swriSydney, NSW

Highly recommend

published

Professional, prompt and communication on point.
Highly recommend Appliance Care. Repaired my 5yo Samsung refrigerator/freeze.r.. Thought it was the seal but it was actually something else and the tech talked me through the entire process. Now I know what to check next time if it happens again.

Good work, washing machine repair

published

We had our washing machine repaired recently, the repair man was very polite and efficient he arrived on time completed the work quickly and left the machine clean and tidy, an excellent job thanks.

Great service from the technicians who came out

published

There was great service from the technicians who came out. They were quick and timely. And stayed in contact. The dishwasher was fixed with two visits over just 2 days as they needed a part.

Steel

SteelSydney, NSW

Australian Repair Services Repairs and maintenance... go elsewhere. A rip off!

published
Jasmine

JasmineSydney, NSW

  • 4 reviews
  • 2 likes

Excellent help, advice

published

Very timely. Instruction on how to avoid the issue in future. Gave info about how dishwashers work. Most thorough & polite. Great timing. The entire visit was under the warranty. Much appreciated.

Arnold A.

Arnold A.

  • 5 reviews
  • 1 like

Great service quick solution

published

My dishwasher problem was quickly resolved and fixed. Technician was polite, called prior to arrival, arrived on time and quickly diagnosed and resolved the problem. Thanks very much I would highly recommend this business

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Garry W.

Garry W.Sydney, NSW

Great, friendly service and problem efficient resolved

published

We had a problem with our 12 month old Miele dishwasher. The online process to raise a service request was smooth including a confirmation sms of the data and time. The technician from Appliance Care Services rang 10 minutes before. He arrived on time, was friendly, capable and resolved the problem quickly. He was also very careful in not damaging our new floor. A great experience.

Scott was delightful and very helpful

published

Scott was very honest and instead of wasting time to fix the dishwasher he suggested we buy a new one!! We have not contacted your company before but shall call you next time we need s repair

Efficient identification and correction of washing machine problem

published

My Bosch washing machine developed a problem which resulted in its inability to function correctly. The technician from Appliance Care ( Scott ) came as scheduled and corrected the issue within minutes.

Yvonne C

Yvonne CSydney, NSW

  • 2 reviews

Great oven Installation- recommended

published

Excellent service, installed my new Miele oven efficiently and carefully.Installed on a weekend, arrived on time and cleaned up. I would have no hesitation in using again and am very happy with the service.

Excellent Service Call

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Technician clearly knew what he was doing, diagnosed and fixed the issue. With him was a 'trainee' to whom he was carefully explaining what he was doing, and why. This assisted me (non-technical) to really assess that he knew his stuff.

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