- Verified customer
Best online shopping experience
Great and fast service. We bought a washer dryer combo and a tv from them for a great price. Both were delivered the next business day. They send you a message where they give you a two hour window for their arrival. They send it on the day of the delivery at 10 a.m. Much appreciated. Great products too. Free installation. Friendly staff. An overall amazing service.
I was a bit skeptical I never buy on line specially a big purchase like a fridge freezer, I must say I was very surprised with the service, the delivery boys were very careful in delivering and removing the old fridge they also installed it and connected it to the water supply nothing was too much trouble I would not hesitate to recommend them, in future I will certainly deal with them again thank you and keep up the good work .
Would recommend from our experience
We were looking to buy a new dishwasher. Checked around and then decided at around 4.00pm on Monday afternoon to order through Appliance Online. Placed the order, a short while later received confirmation emails that delivery would be on Tuesday (the next day). At 8.00am received a phone call from delivery truck confirming I would be home to receive delivery between 12 and 2pm. The machine duly arrived at 1.00pm. The delivery guys were very efficient. Unpacked the machine and moved it into our kitchen. Took our old machine away. All this for the same price as I would have had to pay to pick the new machine up myself and get rid of our old machine plus wait a week for the machine to be available.
Excellent service Appliance Online.
Bought Russell Hobbs Silhouette Glass Kettle in September.
The filter was faulty from the very beginning: very loose, easy falls into your tea.
When I decided to request replacement filter few weeks later, they refused to accept faulty filter and requested to post the whole unit back.
Later they told me that even postage back is only valid 30 days! Meanwhile, the kettle has 2 years manufacturer's warranty.
Then I bought new filter myself and asked Appliances online if they would refund the cost ($10.75). They refused.
Fast delivery and good price
I bought a Sunbeam ProGlide steam iron from Appliance Direct for a great price and it was delivered quickly. As they offered postage through Australia Post I was also able to have it delivered to a parcel locker so I could pick it up myself from my post office rather than missing a delivery from a courier.
I've never bought from Appliances Direct before and after reading some reviews on here I was sceptical that the product would arrive in a timely manner. I purchased on a Friday and it arrived (interstate) the following Wednesday?! I was shocked it was so quick. I will use Appliances Direct again and would recommend it.
Regular updates about progress of order, fast delivery, product was cheaper than in-stores
5 Star service and great selection
We found ADO online during a search for a high quality washer / dryer combo at a reasonable price and we are so glad we did! A very seamless transaction from start to finish - the delivery guys were lovely and called the night before to let us know when they would be there (2 hour delivery window but were right on time!). They even removed the packaging, bolts and connected the pipes for me so I knew it was all set up. Would highly recommend them!
poor customer service & SLOW delivery
Product price- good & good range of product
Customer service- 48 hour minimum response time, basic. Did not answer telephone during business hours.
Delivery timeframe- POOR, expected shipment in 3-4 business days. item arrived *8 business days later. Courier called at 7.30pm night prior to delivery next morning which is very poor notice.
Delay excuse was "stocktake sorry" !!!
Would not use this company again due to shipping delay & poor communication. SORRY.
good price and range
very slow delivery & poor communication
The Google search engine came up with ADO as the cheapest site for my search. I ordered on line a LPG wall oven on the Monday, delivered to my door on Thursday! There was a confirmation call the check if I really need LPG or NG. Very impressed with the quality of service.
Lowest price, follow up phone call to confirm order
Great site. Great service
This is a very good site. The prices are very competitive. I ordered my product on the Wednesday and received it the following Monday. The staff member I liased with was Very friendly, professional and only too pleased to help. I will definitely shop here again and I will recommend others to shop here as well.
Prompt delivery and great customer service
Very Good Item and Great Price.
Pleasantly surprised at the price savings especially compared to the "Discount Stores" here in the West. The postage was very reasonable as most delivery from East to West makes items too expensive to buy on-line.
All up a very good choice of purchase and a more than satisfied and happy customer.
Very good price and quick service especially on queries.
A tad slow to post but could have been my enthusiasm to get the goods.
Great site - easy to find product
It helped knowing the product from a friend.
local stores did not have the machine I wanted
Thanks for your service, good price and prompt delivery.
I am not used to shopping like this but will certainly do it again.
Setting up payment was a bit tricky but worked in the end.
Courier went well too.
I found the site difficult to progress through if you are ordering more than 10 items. Also had difficulty when I did eventually place order kept not allowing me to do as delivery only pickup.
When order did eventually arrive in store as was a big order did not have problems then to have it delivered for an extra charge.
To be able to change it to delivery
The web sight to navigate got frustrating.
Super fast delivery from Appliances Direct Online. Breadmaker is exactly what I was after? So easy to deal with. Price for the Breadmaker was unbelievable, I thought it was too good to be true. The Breadmaker is perfect and works beautifully. Thank you Appliances Direct Online, I will be definitely using you again.
So easy to deal with.
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