Had a unit for less than 2 years and controller has already gone. Looked them up and they say upto 15 year warranty. Be warned this is a hav! Now im up for $500 for a new controller. I dont believe its ever worked properly looking at my gas bill. At times in business we have to except th hat our products are not upto std and then we fix and everyone wins. These guys are out of touch with warranty and would not recommend to anybody.

6 times I've emailed these people with an inquiry about where I can purchase one of their systems. I get the automated response saying, 'Will contact you within 2 days', and then nothing. Even drove out to their place at 7 Hills, complained to the manager who said "Gee, that's odd. These are flicked to the sales and they should have got back to you."

Well, guys, you FAILED!

We are very happy that it was delt with quick & efficient covered by warranty & the new replacement came we had great customer service. From reporting the leak & damage caused we were fitting a new tank all within a week of the first phone call. Very happy with everything.

My tank started leaking from the lower senor port and a couple of weeks later started leak out of the return port. They came had a look. they thought it may be a slow leak from where the plumber connected the return to the tank. after replacing the fitting and and checking on it for a couple of weeks.so after determining it was the tank and not the fitting, they replaced the tank straight away.

Our system didn't seem to be performing very well, but for a long time that was perhaps all we could expect for our location in southern Tasmania. When we realised it really was well under par Apricus were very cooperative in organising for someone to look at it, then they replaced all 30 inner copper tubes. All done at no cost to us and with no further questions or quibbling. Only 3 stars because while the service was excellent the tubes should not have been faulty in the first place.

We had a minor issue with the tubing for our apricus solar hot water system. I contacted apricus to see what could be done. Within the week, i had the local plumber replace the tubing under warranty and the problem was dissolved. These guys are quick, efficient and in my POV, very customer orientated. Great going guys!

I have 3 Apricus Systems on 3 properties and am truly impressed with them. The water is always hot. My electricity bill is down. I would gladly recommend this system to anyone. I can't actually remember a time where I have had to boost the system. I quite like the visual aspect of Apricus as well. I've had previous sytems in the past that looked big and ugly.

I purchased my system 5 years ago i have a family of three and sometime through out the year i have family from oversea come and stay. I have noticed a big drop in my running cost i have to say this has been the best investment i have done. I would recommend this product to all my family and friends go buy this product.

I purchased my Apricus system 6 years ago at the height of the rebates. I was single living in a three bedroom house in Byron. I also purchased 5 kw of PV and was lucky enough to secure the 60c feed-in-tariff. Since then my household has expended having gotten married and with two boys. The system has not missed beat in 6 years. We have had to boost around 20 times in that period and often have visitors in our house (2 extra adults). It is the best hot water system I have ever had. I love it and can not praise the product more highly. I love not paying for my hot water!!

I installed our Apricus 40 tube 400L system in the middle of winter last year... I remember the shortest day of the year here on the mid north coast NSW - we had a really nice clear day so I flicked off the booster to "test it out" and we had plenty of hot water for the 4 of us - We do use the booster after periods of extended rain / cloudy weather - but our hot water bills remain minimal. Plumber did a great job installing which I believe is more than half the battle!

My system is just two years old and we came home one Saturday morning to find the tank had split and my rain water pouring out onto the ground. We live on a rural property so have no mains supply. It took three weeks for a replacement tank to be sent after Apricus demanded photos of location of installation conditions. The tank sits on concrete under the veranda. Now I have a plumbers bill as Apricus won't cover labour. It's not my or the plumbers fault that the product failed, Apricus should cover the plumbers bill because if their product didn't fail I wouldn't have needed the plumber ! Good product, terrible back up support.