I have been dealing with Theo from warranty - who was great. However, it appears a week later she is too busy and Ive been pushed to a number of people. Perhaps there are a lot of issues with their systems! After a month of dealing with warranty service, I still have not had a call back to provide any update on when my broken system will be repaired. I have now resorted to calling up every day and have been told by a short and angry warranty person. I will get a call back, but I never receive one. I have explained that I have a new family and hot water is important - doesnt seem to matter for this company!

I have purchased 5 Apricus hot water systems, and have had nothing but trouble with them. The tubes clogged up within the first two months, even tho the company told me they were suited to our water. We have had to run acid through them to clear the pipes which eventually rotted the tanks...tanks were replaced by the company only for the same thing to happen again. They are now being replaced with Solahart closed circuit systems.

After reporting the problem, the service personell very promptly repaired the unit.
I am very impressed by the standards exhibited by both administration and technical services.
Very impressed all round. The unit is very efficient and works as advertised.
Our Apricus system has earned a recommendation from my wife and myself.
Well done to all!

6 times I've emailed these people with an inquiry about where I can purchase one of their systems. I get the automated response saying, 'Will contact you within 2 days', and then nothing. Even drove out to their place at 7 Hills, complained to the manager who said "Gee, that's odd. These are flicked to the sales and they should have got back to you."

Well, guys, you FAILED!

Our controller failed after 14 months of use, I rang Apricus and was advised that the controller only has a 1 year warranty period, Apricus refused to assist in any way. Our next door neighbour also has an Apricus Solar System and he said that his controller also failed within the same time frame. I can only assume that the components in the Apricus Solar Hot Water System are of poor quality as the warranty period would reflect.

My advice as a plumber, is do not buy apricus. I installed a system in my home and the tank failed within the 5 year warranty time. Apricus claim the anode should have been replaced within 3 years and used a warranty document written several years after my purchase, despite the warranty document supplied at time of purchase having no such clause (fine print). The agent I purchased the unit from approached Apricus on my behalf, with a similar rejection. My plumbing supplies manager approached the Apricus rep 3 months ago on my behalf and is still waiting for a response. My strong advice as a consumer and plumber is do not deal with a company like Apricus who do not honour their warranties. Go anywhere else!

Apricus solar systems are brilliant. Solar hot water is to be installed correctly by correct solar accredited plumbers .
I have a system 7 years old and only turn my booster on after 2 days of cloud. My family use approximately 200ltr of hot water daily.
I have replaced one pump at a cost of $400.
My pump uses 50 watts running an average 8hrs a day
Cheap hot water even with a replacement.

We are very disappointed with our evacuated tube solar HWS...we have had so many problems with our system since it was installed-pump, tubes, valves-looks like we will have to replace our system at considerable expense to ourselves. We have had so many plumbers looking at our system with no outcome. There was a time a company stood by their own product if they trusted they had a good product, not Apricus though which does not give us much confidence. I suppose they are too busy blaming everyone else. Disappointing

Evacuated tubes explode when being fitted into manifold...2 already...not trying anymore...obvious problem with the manifold...apparently not covered by warranty...cost a few thousand to purchase...looks like we have wasted our money. We have an incomplete system on our roof but according to Apricus we are not losing much by not having a complete system...not the point.

My mother is an elderly lady with an Apricus hot water solar system installed. We have been having issues with it on and off for 2 years, my mother called and asked to speak to someone about it. They told her that they are not plumbers and can't diagnose the problem over the phone. I called back and asked to speak to the manager who seems to be the gentleman commenting below on everyone else's reviews and I was told his comment was to email him as he couldn't take the call. There was a lot of laughing and carrying on in the background, no idea what kind of business they are running. My husband has decided to rip the whole system out and go with a solar hart system.

System is just over two years old, 12 months ago non return valve replaced under warranty. Today circulating pump not working, rang apricus, sorry only 2 years warranty on pump, 10 years on tank, 15 years on collector but 2 0n pump. I will let you all know what goes wrong next year.

Some time ago consultant Shane King assisted via the phone our plumber to repair our Therman heating unit. Whilst doing this he advised making several adjustments to the settings of the unit.
These changes have greatly improved the efficiency of our unit. There is consistent hot water regardless of overcast periods throughout the day .We always thought the unit was excellent but thanks to Shane it is even better.

Port Douglas

I am very happy with our Apricus 30 system. It heats the water on days with power from the Sun very efficiently. We can leave the booster off for long periods of time.
We had a problem with a thermo syphoning situation which only became apparent in the colder weather. Even though the system was out of warranty Nick and his team relentlessly followed clues and gave great advice and help until the problem was solved.
I could not recommend the Apricus after sales service higher.

We are very happy that it was delt with quick & efficient covered by warranty & the new replacement came we had great customer service. From reporting the leak & damage caused we were fitting a new tank all within a week of the first phone call. Very happy with everything.

We have been very happy with the performance of the Apricus 30 in our new build. The rubber hits the road for any manufacturer when a problem occurs, this is what differentiates brands. We recently had 1 issue and Apricus service was a standout, staff were caring and service process was quick with Apricus checking up on progress and satisfaction as things progressed. I managed an ANZ service network for 40 years and it is pleasing to recognize a vendor, staff and service agent who all aim to provide top tier service.

Our initial installation was faulty; there wasn't any water flow through the roof pipes for the first week or more. This installation fault was corrected by the installer.

However, it became apparent that the tubes had been damaged by being left without water, and these were replaced under warranty without question. About three months later, one of the new tubes failed, just as we are about to depart town for a while.

Jessie was most helpful in organising a replacement tube and lining up an agent to fit it while we were away. On returning home, the new tube was there and all appears fine.