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Reviews

2.9

100 reviews
5
(34)
4
(10)
3
(8)
2
(10)
1
(38)
  • Build Quality
    2.3 (8)
  • Value for Money
    1.6 (7)
  • Cleaning & Maintenance
    2.6 (7)
  • Noise Level
    4.7 (9)
  • Temperature Consistency
    3.1 (8)
  • Heating Speed
    3.4 (8)
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Reviewer Photos & Videos

Great customer service

published

After 4 years owning this have had great hot water, only use the booster for probably 3 months of the year the rest have free heating. Owner great to deal with if any issues arise, very helpful. Would recommend this system to anyone looking to cut down on their power costs especially if you live in Queensland.

Date PurchasedJun 2013
RPG

RPGGreater Melbourne (Outer), VIC

  • 2 reviews

Vacuum Tube Failure

published
Date PurchasedOct 2014
6 comments
Apricus
Luke M.Apricus
RPG
RPG
Apricus
Luke M.Apricus
Wayne

WayneBrisbane

Brilliant Product

published
Date PurchasedApr 2016
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Geoff A

Geoff A

  • 2 reviews
  • 3 likes

Don't believe the system is working properly. Energy being used to boost is equivalent to the power

published

System requires 11 kilowatt of power per day to maintain hot water. It would appear not much heating is being provided by the panel . Tubes appear to have lost their shine. Don't believe we're getting any return on investment. If were not on off peak the cost to heat would be prohibitive

Date PurchasedMar 2009
SteveH

SteveH

  • 2 reviews
  • 1 like

Lack of support, unsure if it's even working

published

Since installing in 2013 I have no idea if my Series 2000 is working or not. The installer just installed the Apricus and that's it. I called the installer for support but he refused to help because he was owed money by the Apricus support representative here in Hobart. I paid several thousand dollars for something that can't tell me if I've even had a single cent returned on this investment. My heating/hot water bill is $400 quarter.

Date PurchasedApr 2013
1 comment
Apricus
Luke M.Apricus

Steve its Chris here the MD of Apricus. I have a rep in Hobart on Monday will email you my details so we can set up a site visit and explore the issue.

Useless complicated expensive system

published

Don't buy one especially in the country. Had air lock, after air lock, after air lock and had to learn to clear them myself to save plumber service calls. The computer failed because it is located below the pump containing water which sprang a leak. The pump has failed as well. Had problems with the float valve. Has not saved enough in electricity costs to justify the huge purchase and installation costs and service calls. This morning (Friday) another problem. Rang Apricus who gave me the service agent number which I already know. He is unavailable. Rings back this afternoon after 5pm. Not going to happen this afternoon. And on a weekend? So no hot water for the weekend. A useless complicated expensive system

Date PurchasedSep 2012
Laetitia

Laetitia

  • 2 reviews
  • 3 likes

Take your business (& hard earned money) elsewhere.

published
Date PurchasedFeb 2010
Mick

MickTownsville

Great system

published

I got a great deal $ wise and works magnificently, exactly what they said. One little issue but apcricus rep Shaun rang me and sorted problem, wrong flow valve (plumber), in 2 days. Great service and he said ring anytime if I had a problem!! That's great service and product

Date PurchasedAug 2016
1 comment
Apricus
Luke M.Apricus

Mick,
Great to hear your system is working well. Thanks so much for the positive feedback!

Jules

Juleshobart

  • 5 reviews

Lowered costs

published

Our 22 tube 250lt system has been good for 9 years.
We had to get the controller changed just out of warranty of course but they gave us a discount on new one. I estimate that this system saves us about $300 a year on electricity.
I would get the 300L system next time as it would be more efficient when there is less sun.

1 comment
Apricus
Luke M.Apricus

Thanks Jules, appreciate the feedback.

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Peter

PeterBrisbane

APRICUS Regret Be warned

published
2 comments
Apricus
Luke M.Apricus
Peter
Peter

Awesome product

published

I have had my Apricus 315L tank for 3.5 years. I run 100 percent on solar for 8.5 months of the year. The other 3.5 months I have between 30 to 60 degrees in the tank and normally between 40 to 50 degrees. I did not go with the cheapest quote. I went with somebody that took the time to explain everything and answer all my questions. I asked a lot of questions but it did not seem an issue. I will strongly recommend to all my friends and family.

1 comment
Apricus
Luke M.Apricus

Thanks Extremely Happy for taking the time to share your feedback.

Outstanding Product and Service!!!

published

We had Apricus come to the rescue when our old solar system died. They quoted, assessed, supplied and installed within 48 hrs of me contacting them. They installers were kind, efficient and neat, Gave a full rundown of the unit and instructions. #1 for solar!! The tubes on the roof look so modern compared to a standard solar panel, and has so far not cost a cent in running costs. The 15 year on the roof and 20 year on the ground warranty is peice of mind. Would recommend to anyone needing new solar hot water.

Awesome product & service

published

I purchased my new system from Michael and can't thank him enough. I was a little unsure what I needed but Michael provided the best service and really helped me in my choice. The system is outstanding and I will be recommending this to all my family and friends. Thanks so much!

Reliable and cost effective.

published

I have 3 Apricus Systems on 3 properties and am truly impressed with them. The water is always hot. My electricity bill is down. I would gladly recommend this system to anyone. I can't actually remember a time where I have had to boost the system. I quite like the visual aspect of Apricus as well. I've had previous sytems in the past that looked big and ugly.

High maintenance

published

Our pump broke down nearly a year ago and it still isn't fixed and the hot water tank leeks it started like 3 days after we had it installed pump shit itself after 4years so now its just a hot water system a very expensive one ( loved it when it was working ) have spoken to the plumber that pur it in ...still not fixed...

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Big saving on gas bill

published

The system has been great - set and forget with minimal checking and maintenance required. The water is consistently hot and we use a fair bit, especially when guests stay - has never run out. Best of all, we have cut our gas bill to about 1/3 of what it was before having the system installed. We had not expected the saving to be this much.

LtonJerry

LtonJerryLaunceston

Great product and works extremely well in Tasmania

published

I recently had an Apricus 315lt 30 tube system installed and can only say its the best thing I've done. It's very efficient and the installation plumber did a fantastic job. Highly recommend this product to anyone. I'm looking forward to getting my next Aurora account to see the savings.

Oriel

OrielPerth

  • 2 reviews
  • 4 likes

A Financial Millstone of a System

published

One Happy Customers

published

I purchased my system 5 years ago i have a family of three and sometime through out the year i have family from oversea come and stay. I have noticed a big drop in my running cost i have to say this has been the best investment i have done. I would recommend this product to all my family and friends go buy this product.

A product that actually works !!

published

My name is Kevin & I'm a batchelor & I have installed an Apricus gas boosted system. I've probably gone a bit overboard but I've installed a 30 tube onto a 250L tank with 26L booster. Ignoring advice I've been given I've switched my booster off the day we installed it back in October & haven't switched it on yet. It is only me in the house & it's been installed throughout summer but I can't wait to see how far into autumn I go without boosting, great product which actually works !!

1 comment
Kev
Kev

I have to add to my previous review because I truly believed I'd be switching my booster on sometime in April but I still haven't, I couldn't possibly get through May could I ......

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Questions & Answers

Bryce

Bryceasked

315ltr Tank

Hot water in the morning. Sunny 20 degree days. Water temp only 24 degrees when I get home from work with no usage. What the ? Pump is running when temp at collector is less than temp in tank??? Please explain?

2 answers
Apricus
Apricus Product SupportApricus

Hello Bryce
Please contact Apricus directly so we can assist with troubleshooting in a direct manner.

Apricus
Apricus Product SupportApricus
orange10

orange10asked

Solar Hot Water System

After freeing some calcification from the tempering value in order to restore pressure - which was successfully completed - water now runs from the over flow (PRTV) pipe. To save water and power, I have turned off the inlet tap and electricity to the tank - meaning there is no hot water. What can I do to return the system to proper operation, please? Thanks.

2 answers
Apricus
Apricus Product SupportApricus

It is normal for the ECV, or if one isn’t installed, the PTRV,to dribble water each day as the water heats up and expands. The volume water can be anywhere from a few cups to as much as 10L depending on the system pressure and temperature rise. (for 50L heated, 1L can dribble). Solar hot water system may relief more pressure as the temperature can get much hotter than an electric boosted tank. Restore to normal operation by reversing your turn off actions.

orange10
orange10

Thank you for the reply, but as I wrote, "water runs from the...pipe", so much so that there is not enough pressure building in the tank to allow forceful water from house HW taps. I had a punt and replaced the PTRV. That has worked.
Before inserting the new valve I pulled up the handle and noticed that a mechanism within the valve was shifted. Doing the same to the old valve produced no effect.
I can only assume that the old PTRV had failed, and was in a continued "open" position which allowed water to constantly run out of the tank when the inlet tap was 'on' which created pressure within the tank.
I am not a plumber, so if my thought process if wrong, please respond so I can have my thinking straightened in case this incident repeats in the future. Thank you once again. Stay safe.

John B.

John B.asked

Solar Hot Water System

I am in need of someone who can come and check out our Apricus elevated tube system two years old. Scotts Head NSW 2447. The system isn’t working that well. It need someone to eye ball it.

4 answers
Phil
Phil

I struggled with this throughout the time I had this system. It was always difficult to find someone willing to service it. Even the people Apricus recommended wouldn’t get back to you.
I wish you luck with it.

John B.
John B.

Thanks Phil. Not the answer I was looking for though. Cheers.

Apricus
Apricus Product SupportApricus

Hi John, you can log a request online at https://apricus.com.au/request-a-service/ and we will respond to you, or contact us directly on 1300 277428. We are more than happy to assist.

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