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Aqua Technics
Chris and CiaraPerth, WA
Just in time for Isolation
Hands down the best addition to the house! Very good experience with Glenn the sales rep at the joondalup store, to all the trades and office staff. Pool is looking great. Would definitely recommend Aquatechnics.
1 comment
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Excellent, easy and speedy.
Spent 3 months deciding between all the pool companies. Jim from sales was the reason we went with aquatechnics. The price was well below everyone else. Danni from compliance helped at every step and was famtastic. The customer service team were very good at communicating and install team respectful of surrounding property and were happy to go above and beyond. There were no extra costs throughout the whole process and pool was in the ground and handed over within a couple months. Very happy.
1 comment
Customer ServiceAqua Technics
Thanks for your review. It is always a pleasure to hear our team were helpful and made the process easy for you! You are right, both Danni and Jim are fantastic! Enjoy your pool and if you need anythi... Read more
ng from us, please do not hesitate to contact us anytime!Similar opinion? Write a review on ieatwords.com.au!
Wayne CookePerth, WA
- Verified customer
Great Product undermined by wanting Customer Service
The foundation stone for all great businesses is the total customer experience. After researching all available fibreglass Pools in the WA market, it was abundantly clear that the Aquatehnics offered a range of superior products. Walking in off the street to buy a Pool. we met Aldo Tacconi; a sublime front for Aquatechnics. After meeting Aldo we left with a clear holistic picture necessary to make an informed decision: WOW, what a great experience which didn't stop after contract signature. Contract transition from sales to delivery (Customer ...Read more
Service) at times was functional from Aquatechnics perspective but less than optimal from the client's perspective. Dealing with multiple Customer Service representatives for different aspects of the contract was frustrating and concerning when ringing Head Office for issue resolution or advice. Moreover, responding to unknown sub-contractors without advice was poor. As the Installation Date approached I asked for a schedule of installation events to ensure an efficient installation. A schedule which was promised but not received. Two day prior to site works, I received a phone call from a sub-contractor wanting access to my property to lay down paver protection boards with an expectation that I need to facilitate his time frame. Luckily, the next day I arrange for someone to be home so that the paver protection boards could be delivered in advance of their requirement. I took two days annual leave during an extremely busy period to be in attendance for the excavation and pool shell installation. Excavation date arrived for an advised start of 0730. After moving all the neighbors garbage and recycling bins down to the end of the cul de sac and advising them that access would be restricted during the forenoon I receive a phone call at approximately 1030 from an unknown Bobcat operator informing me that he will be on site around 12:00. No advice from Aquatechnics (the company I am in contract with) for the late start. I rang the Site Supervisor to inquire about the unadvised late start and he said the Head Office usually advises the start times. The Bobcat team (father and Son) where great; getting the site prepared for the shell in minimal time without incident. Shell installation date went to schedule albeit I was advised that the back-fill would be completed before departure only to observe that the only one on-site after 1115 was the site supervisor. This left the shell to be back-filled on the following Tuesday after the Labour Day long weekend. I arranged for someone to be at home on the Tuesday for back-filling. The back-filling team were great. Upon site handover I advised that piping for the water feature had not been installed in accordance with the contract and the heat pump had minor damage to the cooling fins. [name removed], from Invinceable Electrics rang to arrange electrical connection for Wednesday, Pencil compaction and Pool Handover occurred as planned albeit there was a three way valve missing from the installation and there was a leaking pipe elbow. [name removed] and his wife (Pencil compaction and handover) were lovely and did a great job. The Pool Blanket arrived during Pool Handover and was not cut to size. I rang Head Office and was told that someone would ring me back. This did not occur. I rang Head Office the following day only to be advised that cutting the Pool blanket to size was not in the contract. I was gobsmacked! I assumed that a pool blanket and a deluxe roller would be supplied 'fit for purpose'. Restitution work to the pump and filter skid occurred on the 10 Mar and the paver protection boards were picked up without any advice to have access to the property. Luckily some was home. In summary, the shine was taken off the excitement of finally owning my first pool near my retirement. Aquatechnics needs to communicate with the client. After all, the first principle of project management is "Communication, Communication, Communication".1 comment
Customer ServiceAqua Technics
Hello Wayne, Thank you for submitting the review. We are pleased you found our team great, but we have also noted all your comments about communication. These have been passed onto our quality manager... Read more
. We hope you are enjoying your pool (particularly with this weeks forecast!). Please email us if you have any other questions. Many thanks.
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MichellePerth, WA
Love it, Love it, Love it!
We are super excited with our new purchase! It's getting so much use already. The whole team at Aqua Technics including all trades were great to deal, friendly and nothing was too much trouble. Thanks heaps!
1 comment
Customer ServiceAqua Technics
Hi Michelle. We love that you love your pool!!! It is always a pleasure hearing from our happy customers. Wishing you many happy memories in your new Aqua Technics pool.
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The reviewer stated that an incentive was offered for this review
Great service
Happy from start to finish with the purchase and install. The whole team was pleasant and easy to deal with. Would recommend the team to friends in the future. Thanks
1 comment
Customer ServiceAqua Technics
Thanks Joel! We love hearing from happy customers. Enjoy your pool!
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Susan CookPeel, WA
Customer Excellence
We honesty had so many issues with our pool council knocked it back twice, then this then that ... we thought it would never become a reality, however Aldo Tacconi at Aqua Technics Mandurah, was an absolute lifesaver, while on leave he still attended to issues that arise, going back and forth and negotiating with the council, something that felt like it was never going to eventuate, Aldo made happen, our pools not totally finish yet but its in the ground and that is much further than I ever thought we would get. Thank you Aldo for your professi...Read more
onalism in handling our case, we are aware that it was a difficult one,, but we are also aware of all the extra time and run around you put into we getting our pool, and we can never thank you enough. I can recommend Aldo Tacconi for the Excellent customer service I received any time. Thank you1 comment
Customer ServiceAqua Technics
Hello Susan, We are so pleased to hear our team were helpful. Councils can certainty be challenging at times but we promise when there is a will there is a way and we will make it happen! Aldo is a br... Read more
illiant sales consultant and we will pass on your comments. Thanks.Similar opinion? Write a review on ieatwords.com.au!
Absolutely amazing service by the whole team at aquatechnics
The pool is used daily by everyone in the family, as well as the rio spillway. The maintenance is super easy and very quick to do. It has basically maintains itself with the filteration system and robot vacuum. We have been loving every minute since the pool installation. The time frame aquatechnics gave us was quicker than expected which was amazing. The staff across all areas from sales to customer service to install staff was beyond pleasure to deal with. A credit to aquatechnics
1 comment
Customer ServiceAqua Technics
Hello Nicole, Wow - thanks so much for your kind words. We love hearing from our happy customers so thank you for posting the review for everyone to see. Enjoy!
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The reviewer stated that an incentive was offered for this review
Excellent once in a lifetime purchase
Very happy we decided to go with Aqua Technics. Every-one was easy to talk to and made the process so easy. Everything done on time frame given. Now with the hot weather here the pool will get much use. Would recommend to any-one looking at getting a pool.
1 comment
Customer ServiceAqua Technics
Hello. Thank you for your review and recommending Aqua Technics as your pool of choice! We pride ourselves on our quality and service, so we are glad it met your expectations too. Wishing you many happy memories in your pool for years to come.
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bradPerth, WA
Very excited about new purchase
All went well from start to finish,pool was fitted on booked date.We have used pool every day,was fitted last tuesday,it was like the swan river as the filter and electrics were not fitted,all fitted and pool cleaned yesterday,hand over carried out,very happy
1 comment
Customer ServiceAqua Technics
Hi Brad. Thanks for the review. Glad to hear you are using your pool every day (particularity in this heat!) and you're happy with our product. Please reach out if you need anything in the future.
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The reviewer stated that an incentive was offered for this review
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CDarPerth, WA
Highly recommend
Absolutely love our new pool. It looks amazing and kids in it every day. Aqua technics were a pleasure to deal with and the service exceeded expectations. I would highly recommend Aqua technics to anyone interested in purchasing a fibreglass pool.
1 comment
Customer ServiceAqua Technics
Thanks so much! We are so pleased you love your pool. Wishing you a summer filled with memorable moments in your Aqua Technics pool!
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The reviewer stated that an incentive was offered for this review
SajPerth, WA
Great Experience with AquaTechnics from start to finish - So happy I chose them!
We went for a Pool with a spillway Spa and it gets used 2-3days a week and it's not even Summer!
The support has been great(Thank You Grace and team) and especially happy with Richard(sales) and Gary(Handover)
1 comment
Customer ServiceAqua Technics
Hello Saj, We are pleased you had a great experience from start to finish. We pride ourselves on offering a quality service! We have passed your comments onto the team you mentioned above. Thanks!
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TonyPerth, WA
very happy
we use our pool 2 to 3 days each week
the pool is easy to maintain. We are very happy with the service we received from Aquatechnics and the 11 m lap pool we have is perfect for our area.
thank you
1 comment
Customer ServiceAqua Technics
Hello Tony, Thank you so much for the review. We are glad our 11 metre lap pool is the perfect design for your space. Have fun this summer!
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AnthonyPerth, WA
New Pool and Heater Installation - Installation Magic
We were undertaking some landscaping an realised we need to replace our pool. Despite being recommended to another Pool company we took a look at Aqua technics. The sale representative in O'Conner, Jim was direct and to the point, no gimmicks and told us straight on cost vs quality, at the same time he was humble un understanding our needs and wants. He was the only reason we selected Aquatechnics. But then we were very concerned with installation given that is was more than a pool, it was tanks in the ground, heating, electrics and level...Read more
ling. It had to be right because the landscapers would not take any liability if it impacted their design . In walks Luke (Site Supervisor) and his awesome team. Hard working, honest and just really good at explaining the issues (and there were unforeseeable issues not related to Aqua technics) and following up. If I brought the pool and service because of Jim, I am certainly writing this review because of Luke and his crew (specifically the guys who dug the holes for the backwash tank). This is not a review on the quality of their products as I will need to wait 12 months but at the price tag I hope that everything installed has a long life and promised. I will follow up on this post in 12 months time. Thanks guys. Anthony.1 comment
Customer ServiceAqua Technics
Hello Anthony. Thanks for the review. It is so good to hear our team were helpful, reliable and provided a service beyond expectations! We have passed your comments on! We look forward to following yo... Read more
ur review in 12 months time about the product - we have no doubt it will excel! Our pools are the best :-). Thanks. Aqua Technics.Similar opinion? Write a review on ieatwords.com.au!
Best pool Ever
Had a really difficult site in the Hills area. Installation by Aqua Technics Team was seemless with an excellent installation and no hassles during the process. I would recommend them to anyone.
1 comment
Customer ServiceAqua Technics
Thanks Joan. Our team certainly have a lot of experience with difficult sites! Enjoy your pool.
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4.2(67)Not Happy JanPerth, WA
- 2 reviews
- 8 likes
Colourguard faulty product
Updated review:
So this update is after I received a call after the original review that the big boss would visit me today monday 12 august 2022. If your reading this for the 1st time read the original review further down then come back up to this one.
So the boss rocks up and the disappointing thing is straight away there was no empathy, no apology for this taking 7 months nor one for not one replying to my email which lead to me doing this review.
Straight into blaming me. He admitted that there were other cases similar to mine and that aga...Read more
2 comments
Customer ServiceAqua Technics
Hello Paul.
I am the Chairman of the company referred to in both of these postings and I do not normally respond however in this circumstance I am compelled to set the record straight. ... Read more
Pool ColourGuard is a world class surface protection system that has been proven and tested for over 10 years. The product is patented in 27 countries around the world and has been awarded national innovation awards due to its success in being the only pool surface protection system in comparison to standard gelcoats. We stand by our product and the warranty’s that sits behind it. Like with all warranties there are conditions and to ensure the products retains its longevity, swimming pools must be maintained in accordance with Australian Standards and within certain guidelines as outlined in handover documentation. Your swimming pool was installed over 7 years ago and our handover technician completed the Standard Substantial Completion and Handover which has been signed off by yourself, acknowledging you have understood the information required. This documentation contains recommended chemistry levels. You have personally signed to that effect, indicating you were fully aware of the operational parameters under which to maintain the pool water chemistry. This documents forms part of the pool owner’s manual. It is unfortunate that we were not given the full opportunity to advise you of all the information at our site visit on Monday before being asked to leave your property. We would like to assist you and are willing to share potential remedies with you, given the chance. Please contact us if you would like us to assist you, we are still more than happy to help.Hi Mr Chairman,
Its all good and well about the product being patented but it doesn't mean its perfect and doesn't have issues or something can't go wrong.
As for the document I did comment previously... Read more
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Tracy SummersPerth, WA
Fantastic Experience! Highly Recommend Aldo from Mandurah!
Massive congratulations on a job well done - I would highly recommend Aldo at Aqua Technics Mandurah to anyone. We love our pool and I really can't believe how easy the whole process was - I should have bought a pool years earlier!
1 comment
Customer ServiceAqua Technics
Hello Tracy. Thank you so much. Aldo is great and always caters to clients needs, so we are thrilled he was able to help bring your swimming pool dream to life! Enjoy. Aqua Technics.
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Maria TPeel, WA
- 3 reviews
Great pool
Must thank Aldo from Aqua Techniks in Mandurah, went above and beyond what was required, have no hesitation to recommend him and the company for the great job.
Well Done
Cheers Ray and Marie Tatlow
South Yunderup
1 comment
Customer ServiceAqua Technics
Hello Maria, Wow - your pool picture looks great. Look at the colour of that water. We are so gald to hear you are happy, and thank you so much for posting the review!
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TaylorPerth
Shocking experience
We purchased a pool through Buccaneer (however the install was completed by Aqua Technics) the customer service was terrible, the technical information we were provided was ridiculous and extremely inaccurate and they tried to overcharge us, eventually they refunded the overcharged amount as a “goodwill” credit. They have terrible continuity of information between departments. We were lucky to have one person in reception to assist us. It was a terrible experience in an already stressful experience which was building a new house.
The girl we...Read more
dealt with in reception [name removed] after this experience was extremely helpful and went above and beyond to listen to our concerns, negotiate the recovery of the overcharged funds and communicated constantly to keep us informed, if she was running the company I'm sure our experience would have been a much more enjoyable one.1 comment
Customer ServiceAqua Technics
Hello Taylor, We sorry to hear that you were not satisfied with the service you received from our team and do not believe it was the the standard we pride ourselves on. A swimming pool is meant to be ... Read more
a happy and exciting time for everyone, so we apologies if your family found it stressful. We have found you contract and spoken to your partner regarding the comments above. According to our system and the conversation with your partner all the issues have been resolved and your pool is complete. However, if there is items still outstanding please email us. We hope you have a Merry Christmas and New Year. Thanks.Similar opinion? Write a review on ieatwords.com.au!
Wonderful Experience
It's been a wonderful experience dealing with Aqua Technics. Dean Morton and the rest of the team were so efficient. We are super happy with our new pool and highly recommend Aqua Technics.
1 comment
Customer ServiceAqua Technics
Thanks so much Tim! We are so pleased to hear you are super happy with your Aqua Technics Pool. Enjoy the summer.
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DisappointedPerth
Would not recommend ALT
We engaged them to do an Insurance job when our lovely newly refurbished pool popped out of the ground . " we only used them because they under quoted by almost $10 000 to the nearest competitors which meant the insurance company paid the minimum " I expressed my concern abt the pool being left empty would cause cracking I was right and because they did not start repairing pool fr several months it cracked ..As per the contract they repaired it...However they painted it with a different colour so now our lovely pool we paid almost $8,000 out o...Read more
f our own pocket to initally have the pool refurbished has a huge obviously different colour patch on the base of the pool . After months and months of follow up calls which they would not return or said someone would call back & didnt. I got wise and demanded they contact me only via email communications which resulted in the manager finally contacted me By Phone and then sending an email stating they will not repaint to the correct colour as the contract only states to repair does not state repair to original pr even one colour NEVER accept a phone call including appointments have Everyrhing in writing and dated .. I Would never give my recommendation for this company1 comment
Customer ServiceAqua Technics
Hi There,
Thanks for you review. We have found your contract on file and see that Aqua Technics Commercial was engaged back in 2016 for an insurance repair on your swimming pool. We apologise if you ... Read more
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Questions & Answers
Alanasked
One of the return nozzle eyeballs has dropped out into the pool for the second time in 12 months.It is difficult to get back in and I’m not sure why this is happening. Appreciate your advice.
Alan
1 answer
Sorry Alan, we haven't had this happen. We set ours to the optimum position at install and have never moved them since.
For what it's worth, with this eye-ball arrangement there are usually diametrically opposed cut-outs where the ball is inserted 90 degrees out of its normal orientation, pushed into the socket and then rotated in the vertical plane to the working position.
Hope this helps.
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Customer ServiceAqua Technics
A pool is the best #isolation distraction! So glad you were able to get your pool installed and enjoyed the process along the way. Thanks so much for the review - we will pass all your comments on. From the team at Aqua Technics.