I can not highly recommend Fred and the team enough. The Efficiency and quality of the work that they completed was phenomenal. The solar power system they have installed was on time and absolutely hassle free, also the paper work was as easy as two emails, and had everything I needed to know.

Spoke with a helpful and professional lady about an electricity bill. Issue resolved extremely quickly! Also told me about their renewable energy services. Great seeing a push for clean energy!

Arc Energy have been so helpful during my move into our new apartment. 25% discount. Wow!
Super professional from start to end the service is second to none. Thankyou Arc Energy.

Avoid arc energy if you can. They are only interested in taking your money and do not give a damn about customers. I called and e-mailed of wrong invoices but they just ignore me.

The last unit was on the same street a few blocks up and the bill was $120 a month. Now with embedded arc energy its almost $300 a month!!! This unit is half the size and i dont even have a clothes dryer. I was using a clothes dryer every second day in the old unit. Something is wrong and i will have to move because this is killing me

This is my first experience with embedded networks and so far so good! Easy and quick set up, reasonable prices, good customer service.

Ive always been with momentum and their call centre seems to be under the pump constantly! i am on hold for forever after trying to be 'helped' by a voice recording. The arc call centre is quick and easy and i speak to a human.

Living in building where you can only connect arc energy and send me a bill of $200 in 13 days where I paid only max 300 in a 3 month where I used to live before. Really unhappy and you must have to pay a bill once in month and you don’t have any option to go with another provider sucks ☹️

From my previous review I think they have become better at their admin.
Previously they needed some organisation and over time have noticed them improve their service and customer care turn around times

I think this may have been a one off fee for both hot water and power activation. I have had a good experience and was pleased with the rates and quick response, they literally answered my call within 1 minute. I believe the call centre is located in Victoria. I compared the rates to the big 3 and Arc Energy

January 22nd 2022 Update: Just call them and voice what your concerns are, they will assist you, I promise!

Easy and reliable.

Ask for Fred or Luke if you feel a representative is not giving you the support you need.