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Reviews

(31)
(9)
(9)
(5)
(32)
  • Smells of GasYes (1) · No (7)
  • Build Quality
    3.0 (8)
  • Value for Money
    1.9 (7)
  • Room Type
    • Living/Dining Area (7)
    • Whole House (2)
  • Noise Level
    2.6 (8)
  • Heating Speed1/5 - 5/5
  • Temperature Consistency
    3.2 (5)
  • Safety
    2.7 (6)


Spike

SpikeFrankston

  • 3 reviews
  • 5 likes

Best Heater I've Owned

published

Purchased in August 2021 at Frankston Heating.

Room Type Whole House
Smells of GasNo

The reviewer stated that an incentive was offered for this review


Lloyd S.

Lloyd S.Perth, WA

  • 2 reviews

Shithouse

published

Purchased this heater & was installed in January, no reason to use it until the weather got cold. Biggest piece of rubbish ever, won’t stay alight, flame it does go dance’s all over the place then turns itself off. To say that I disappointed is an understatement. What’s more no one seems to care. I have rung about it but to no avail!



Purchased in January 2021 at Jarrahdale Heating & Cooling.

Build Quality
Value for Money
Noise Level
Heating Speed
Temperature Consistency
Safety
Room Type Living/Dining Area
Smells of GasNo
See all answers
Helen

HelenGreater Melbourne (Metropolitan), VIC

House is so warm

published

Our house is lovely and warm. It doesn't take long for the room to heat up. So cozy having the heater on while watching TV. We did have some issues initially with the heater turning itself on and off unexpectedly but the technician worked out it was an installation issue. The problem has now been rectified . The heater itself was never faulty. Now everything is working perfectly. Very glad we purchased an Archer gas heater.

Purchased in December 2021.



Build Quality
Value for Money
Noise Level
Heating Speed
Temperature Consistency
Safety
Room Type Living/Dining Area
Smells of GasNo
See all answers
Isabel

Isabel Sydney Surrounds, NSW

Fantastic Company and brilliant staff.

published

Purchased in March 2021 at Sydney Home Energy Solutions Penrith..

Build Quality
Value for Money
Noise Level
Heating Speed
Temperature Consistency
Safety
Room Type Living/Dining Area
Smells of GasNo
See all answers

Tracey

TraceySydney, NSW

  • 3 reviews
  • 1 like

BUYER BEWARE. MINIMAL VISIBLE FLAME WHEN CONNECTED TO NATURAL GAS. MISLEADING ADVERTISING.

published

Purchased in May 2021 at Energy Shop.

Build Quality
Value for Money
Noise Level
Room Type Living/Dining Area
See all answers

Love it.

published

Bought the heater from a shop in Balcatta, Perth about two months ago. We have only had a few cold nights so far but it has done everything the salesman said it would do.
The fire looks nice and it heats my space, about 80 square meters, perfectly well. Have read some mean reviews on here but my experience has been nothing but good.

Purchased in March 2021.

Build Quality
Noise Level
Heating Speed
Temperature Consistency
Room Type Living/Dining Area
Smells of GasNo
See all answers

Ciao Telstra !

Ciao Telstra !PERTH

  • 11 reviews
  • 13 likes

Expensive over-engineered garbage !

published

Bought an Archer Gas Log mid 2017 - it has failed under 2 years. It cost $5.5k installed. Leaks water - flue fell off - runs for a short time then shuts down - won't restart. Don't be stupid - by a Rinnai instead ! Worst experience I've ever had !!!!!! annoying!!! Customer Service NIL. Going to Consumer Affairs and want a full refund !!!

Purchased in May 2021 at Jarrahdale Heating & Cooling for $5,500.00.

Build Quality
Value for Money
Noise Level
Heating Speed
Temperature Consistency
Safety
Room Type Living/Dining Area
Smells of GasNo
See all answers

Adam

AdamModbury Heights

Archer - Honest review after 18 months, I'm disappointed.

published
Date PurchasedFeb 2017
gunrealty

gunrealtyPerth, WA

  • 2 reviews
  • 1 like

Disappointing performance

published
Date PurchasedJul 2017
1 comment
Aurora
Aurora A.Aurora
Luvlee

LuvleeSydney

Excellent Performance Great Service

published
Date PurchasedApr 2010

chriswiecek

chriswiecek

  • 26 reviews
  • 12 likes

Disappointing performance

published
Date PurchasedApr 2008

BecR

BecRMelbourne

  • 2 reviews

Beautiful looking, and works amazing

published

Had my 700 model heater for about two years now, and haven't had a single issue. Heats the house really well and is aesthetically pleasing to look at. The logs and flames look very natural. The remote is very handy and easy to use too. Was worth every dollar I spent on it.

Date PurchasedAug 2016

Heater has brought warmth into my life!!!!

published

I bought this heater 12 mths ago and I love it! i read the comments on product review and decided to buy an archer it is the best decision I have made. The heater looks great and is so easy to use it has been fantastic this winter heating the whole house and looks fantastic everyone that comes in to my warm home loves it. The only addition I made to my heater is I added a remote. The people at archer in Melbourne were so friendly and happy to help me out. So now I can set the remote to come on early in the morning and go off. So thank you archer bringing warmth into my life!!!

Date PurchasedJul 2017

Margret

MargretSydney

Best Heater I've owned

published
Date PurchasedSep 2013
Chris

ChrisMelbourne

I am thrilled with this heater !

published

I have had this heater for 10 years and it has done a brilliant job at heating the whole house hold, 3 years ago we installed a remote and it was a very handy edition to the heater, the log setup looks great they did a great job at making it look natural. All in all i am very pleased with this heater

Date PurchasedMar 2008
1 comment
Aurora
Aurora A.Aurora
Shan

ShanMaryborough

Had nothing but problems since it was installed on the first day

published
Date PurchasedApr 2005

Nettie

NettieSydney

Perfect it’s never let me down

published

Hello I had a Archer gas log fire for seven years and did not have any issues with it,just had it cleaned every 3 or 4 years,we are about to buy a new one for our new house,we were very pleased with the performance of our Archer,we had used another brand for the past couple of years which was ok,but we decided to go back to the Archer,has great glowing logs,thermostat remote control and automatic humidification.

Date PurchasedMay 2007
1 comment
Aurora
Aurora A.Aurora

Not happy

published

Had this heater installed today and is faulty. The front burner doesn’t light up completely. The colour of the flame is too blue and doesn’t look natural like other gas heaters that I have seen. Eg the canon.
Should have read the reviews before purchasing this heater. Would not recommend this heater to anyone.

Date PurchasedJun 2018
1 comment
Aurora
Aurora A.Aurora

Matt

MattAberfoyle Park

Avoid these heaters like the plague!!

published

Purchased the IS700 gas log fire with ducted heating in May 2017. Since then have had nothing but issues!
The inline fan has been replaced 6 times because the blades warp under heat, catch on the casing & burn the motor out.
The ignition system on the front & back burners works sporadically and often requires the unit to be manually turned off & back on again.

The only saving grace is that the local service agent has been very responsive & patient, but he is continually coming out to fix the same issues.

We spent over $7,000 on this unit & it's been the biggest mistake of my life.

Date PurchasedMay 2017
2 comments
Aurora
Aurora A.Aurora
Matt
Matt

Malcolm

MalcolmMelbourne

  • 2 reviews

Remote control failed to operate after 2 years

published

My remote control stopped working and wouldn't allow me to change the temp setting or any other setting on the remote, I have changed out the batteries but this only sets everything to the default setting that I cant change. The front flame works with the red button pushed in but not the back one due to the setting on the remote, so I cant use the rear flame, I have now been advised I need to purchase a new remote control worth over $290 to fix the problem.
I have been waiting for a response from Archer now for 2 weeks, no response, so I have posted this for all to see.

Date PurchasedApr 2015
4 comments
Aurora
Aurora A.Aurora
Malcolm
Malcolm
Aurora
Aurora A.Aurora

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Questions & Answers

Susan W.

Susan W.asked

My Archer gas log heater is beeping this morning. The red light above the switches is on, along with the power light?
What do i need to do to stop the beeping

1 answer
Aurora
Aurora A.Aurora

Hello, Susan, you will probably need to reset or relearn the receiver for the remote in the heater this is a simple procedure that we can guide you through over the phone our phone numbers are 1300 388 953 or (03)9795-8895 best regards from Tech support at Aurora Climate Systems the manufacturer of the Archer gas log fires ......


Phil M Canberra

Phil M Canberraasked

I'm interested in your 1200 series fires, but no dealer within 100k seems to have one I could see. I've had 2 Archers and no complaints. If you want to be warmed by a gas heater, I'd say get an Archer. But if you can't see one, that's a problem. Why does Archer not appoint more dealers?

2 answers
Aurora
Aurora A.Aurora

we do have a dealer in Canberra with a very good display unfortunately he just doesn't have a 1200 on display yet as it is a relatively new model we are hoping this will change in the next 3 to 4 months for the upcoming 2020 winter unfortuneatley right now the closest place you would be able to see one running would be a dealer in Sydney thank you for your inquiry best regards from Aurora Climate Systems Ph 1300 388 953 ..........

Phil M Canberra
Phil M Canberra

thanks, Aurora, for your reply, confirming the situation as i described it. There is a lead time associated with choosing a fire, designing the wall space, getting quotes and building in and installing a gas log fire of the nature we are talking about. By April, in Canberra at least, you are looking for a bit of warmth at night. Xmas to April is really the only time your house doesn't need it on hand. In the interests of selling,
you should have your stuff in front of potential customers all the time. Archer is in my view a good product, unique in the Australian market. If it's outsold by others, and I think it probably is, it's due in part to a pretty relaxed attitude about marketing at HQ. Best wishes, Phil M


David S.

David S.asked

Hi Aurora A.
I have an Archer Gas Log Fire heater (Model FS100) that was installed about ten years ago. It had been working well without any problem until recently. The problem seems to be that the fan sitting inside the heater does not work. As the body of the heater gets hot very quickly without the fan working, the heater shuts off and would not be turned back on until the body is cooled. Any suggestion or information about a repairer for the problem would be much appreciated. Thank you. David (P.S. The locality is Pymble NSW.)

2 answers
Aurora
Aurora A.Aurora

Hello David if your convection fan is not running you may need a new thermistor or motor run capacitor or the fan motor itself may need to be replaced, a technician should be able to check this out for you with the use of a multimeter, also it would be good if the Tech has the parts on him so he only needs to make one trip a tech for you that has knowledge of the Archers is Phil Phelan from Hows your plumbing Ph 0412 012 789 he's based in Sydney N.S.W for other areas and advice please call Aurora on 1300 388 953 Thank you ................

David S.
David S.

Thank you, Aurora.


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