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700 Series, 900 Series, 100 Series, etc...SpikeFrankston
- 3 reviews
- 5 likes
Best Heater I've Owned
After putting up with a wood fire heater for the past 13 years, We decided to buy a gas log fire heater.
As our house is open planned we needed something with a bit of grunt, to heat the place up, so we opted to buy the IS900 heater. The difference it made to warming the house was unbelievable. We had to install a ceiling fan upstairs to recirculate the heat downstairs, as it was getting a bit too hot upstairs, but that was a minor issue.
However after one year, we did have a minor issue with the flue fan, and rang Archer to see if they could s...Read more
end out a technician to replace it as it was still under warranty. The friendly technician from Archer by the name of Marcel came out, and spent three hours replacing the fan and checking everything was working fine,and with a few adjustments. the heater is warming up the place very nicely. Thank-you very much Marcel, your knowledge and expertise was very much appreciated. All the best from Spike and Bebie
Purchased in August 2021 at Frankston Heating.
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The reviewer stated that an incentive was offered for this review
Lloyd S.Perth, WA
- 2 reviews
Shithouse
Purchased this heater & was installed in January, no reason to use it until the weather got cold. Biggest piece of rubbish ever, won’t stay alight, flame it does go dance’s all over the place then turns itself off. To say that I disappointed is an understatement. What’s more no one seems to care. I have rung about it but to no avail!
Purchased in January 2021 at Jarrahdale Heating & Cooling.
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HelenGreater Melbourne (Metropolitan), VIC
House is so warm
Our house is lovely and warm. It doesn't take long for the room to heat up. So cozy having the heater on while watching TV. We did have some issues initially with the heater turning itself on and off unexpectedly but the technician worked out it was an installation issue. The problem has now been rectified . The heater itself was never faulty. Now everything is working perfectly. Very glad we purchased an Archer gas heater.
Purchased in December 2021.
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Isabel Sydney Surrounds, NSW
Fantastic Company and brilliant staff.
I am so happy with my gas heater and from the start to the follow up I received in conversations with the girls that run the office was amazing.
Many times I have spoken to Lee who might as well run the whole company. Her knowledge and professionalism is exemplary. Nothing is a bother or a problem to Lee. I lost my manual for my heater and straight away Lee said she would send one out.
Lee has got a great personality and sense of humour that I have found when having phone conversations with her.
Thank you Lee right from the first phone call s...Read more
Purchased in March 2021 at Sydney Home Energy Solutions Penrith..
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TraceySydney, NSW
- 3 reviews
- 1 like
BUYER BEWARE. MINIMAL VISIBLE FLAME WHEN CONNECTED TO NATURAL GAS. MISLEADING ADVERTISING.
If you are purchasing an Archer gas log fire in order to enjoy looking at the flames, this heater is NOT for you. Do not expect it to perform as advertised. 42% of homes in Australia have Natural Gas, however the pictures and videos advertising the Archer fires are using LPG gas which burns differently. This was confirmed by the National Sales Manager.
From our experience, Customer Service is worse than nonexistent. Over the past month since installation, my husband has called on multiple occasions and I have personally spoken with the National...Read more
Purchased in May 2021 at Energy Shop.
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Love it.
Bought the heater from a shop in Balcatta, Perth about two months ago. We have only had a few cold nights so far but it has done everything the salesman said it would do.
The fire looks nice and it heats my space, about 80 square meters, perfectly well. Have read some mean reviews on here but my experience has been nothing but good.
Purchased in March 2021.
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Ciao Telstra !PERTH
- 11 reviews
- 13 likes
Expensive over-engineered garbage !
Bought an Archer Gas Log mid 2017 - it has failed under 2 years. It cost $5.5k installed. Leaks water - flue fell off - runs for a short time then shuts down - won't restart. Don't be stupid - by a Rinnai instead ! Worst experience I've ever had !!!!!! annoying!!! Customer Service NIL. Going to Consumer Affairs and want a full refund !!!
Purchased in May 2021 at Jarrahdale Heating & Cooling for $5,500.00.
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AdamModbury Heights
- Archer Gas 700 Series
- Verified purchase
Archer - Honest review after 18 months, I'm disappointed.
An honest and balanced review of my heater. Installed February 2017 at a cost of $6,500 (I needed a gas main connection as well).
First the bad. There is no ambiance to it. Don't believe any pictures you see with nice long bright orange flames. It's false advertising I feel. The pictures are not what it looks like at all. I initially paid so much because I wanted something that looked like an open fire to read next to, and was going to get a simple rock pattern. I was sold on the logs and stones, you won't see any flame. The logs glow and y...Read more
ou may see a small lick of blue flame every now and then but that's it. They will tell you it all depends on the length of flue / gas main vs gas bottle fuel, but the pictures are very misleading. See it in action before you decide. It was adjusted once by a technician after I complained and was met with very rude and abrasive customer service reps from Archer at the time, it made little difference. The Good? It will heat your home very effectively and quickly. It's not quiet, but it is a space heater so I understand the fan needs to work hard to pump the heat out. I'm not an expert at how economical it is, I didn't have gas before this and it is the only gas appliance I have now, but it seems very reasonable for how much I use it in winter, coming on early in the morning and in the afternoon to warm the house. I have floorboards and cathedral ceilings and it very quickly warms up and keeps it warm. The controls are easy to use just a couple of switches and a red button that will keep the hear on low mode. You can link a remote to it which I recommend the extra few hundred for to operate on a thermostat - in the middle of winter I left it on 19C and it kept the house nice for the entire weekend, coming on and going off when needed. I've been told by 3 gas fitters they wouldn't have anything else in their home as its the most efficient and powerful heater they have (they are linked to Archer, but it does do the job very well). The ugly? This year there is a horrible buzzing sound coming from the back of the heater. I don't recall this happening last year at all, I would have asked for it to be looked at. I called the gas fitters about this numerous times and it took 7 weeks to get someone out. They said the solenoids had gone (after 1 winter season - 12 month warranty is actually 5 or 6 month as it sits idle for the rest of the year) which they replaced under warranty. It still makes the noise. https://www.youtube.com/watch?v=HmsW7cQ--kgSimilar opinion? Write a review on ieatwords.com.au!
gunrealtyPerth, WA
- 2 reviews
- 1 like
- Archer Gas 700 Series
- Verified purchase
Disappointing performance
Purchased the IS700 - I believe ours was an IS762. It looks good, and suits our decor. This heater is apparently able to heat 180sqm (we have around 100sqm), no doubt this is on the highest setting. Unfortunately, the fan speed on high heat is way too loud, so we run it on medium (the back burner only). The fan speed is not user adjustable and even on low, the fan constantly changes between low and medium speeds. Fortunately the fan stays on medium, when at the medium heat setting. This heater keeps the combustion and heating air separate...Read more
. It recycles the room air and I do understand it has to keep the flame box relatively cool otherwise the combustion exhaust air would melt the PVC flue. The volume and pressure of air seems to do a better job of cooling the heater, rather than heating the room ! It's just a shame the roar of the fan is way too loud on high. Using the remote as a room temperature monitor, and comparing the Archer with our reverse cycle heating, I have to say the aircon is a more effective heating system (even when using only the ceiling vents in the same area as the Archer). Why is it more effective ? Because with the reverse cycle heating, I'm looking to turn it down after a while. I certainly am not doing that with the Archer. In hindsight, the $5,500 may have been better saved for future aircon reverse cycle running costs.1 comment
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LuvleeSydney
Excellent Performance Great Service
Hello we have had an archer running in our house for the last 8 years it is our only form of heating and has performed better than we could have hoped for, we found the running costs to be very low, probably because we mainly just ran it on low due to its excellent efficiency, we did have the heater serviced twice since we had it installed the last time being 3 years ago for 95 dollars, we are now about to move into a new home and after some research have decided to go with an Archer 700 model mainly due to its plastic flueing arrangement which...Read more
makes the install in my case very simple, the flue type should help with the automatic humidifier which is a unique feature to all archer models, we are hoping to move in, in the next 2 weeks, can't wait, we will keep you posted best regards Luvlee.Similar opinion? Write a review on ieatwords.com.au!
chriswiecek
- 26 reviews
- 12 likes
- Archer Gas 100 Series
- Verified purchase
Disappointing performance
We bought this particular Archer heater 10 years ago on recommendation from the then AGL Shop after a rep visited our home. (It replaced an aging slow combustion flued wood heater that heated the whole house - but the smoke!) The Archer was expensive, $4234 with installation and we expected a quality product. Initially we had a lot of trouble with the remote and had it replaced (our expense) with no improvement and after a while had the heater modified to run without it (again at our expense). We were very disappointed with the lack of glow of ...Read more
the logs and the model recommended to us was to too powerful to use in the living area on the higher settings. The paint peeled in sections and were were given a can of spray paint. A positive was the flue so that there was only clean heated air coming into the room. On low setting the room is warm and comfortable but we use air con upstairs. Initially we were able to get the heater serviced annually but last year we couldn't find anyone at all. Previous gasfitters that we had used said they wouldn't service Archer any more due to lack of training. This year I got a contact from Archer but the person had no idea. He couldn't even open the appliance till I gave him the installation booklet. He managed to break a probe (it was a Friday) leaving us without a heater for several days while we waited for replacements from Archer and him to return. We now, having spent over $300 for a service have a heater that cuts out for no apparent reason and has to be turned off and then on again to restart. I will look to buy a better system from a major store that can service the appliance for next winter.Similar opinion? Write a review on ieatwords.com.au!
BecRMelbourne
- 2 reviews
Beautiful looking, and works amazing
Had my 700 model heater for about two years now, and haven't had a single issue. Heats the house really well and is aesthetically pleasing to look at. The logs and flames look very natural. The remote is very handy and easy to use too. Was worth every dollar I spent on it.
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Heater has brought warmth into my life!!!!
I bought this heater 12 mths ago and I love it! i read the comments on product review and decided to buy an archer it is the best decision I have made. The heater looks great and is so easy to use it has been fantastic this winter heating the whole house and looks fantastic everyone that comes in to my warm home loves it. The only addition I made to my heater is I added a remote. The people at archer in Melbourne were so friendly and happy to help me out. So now I can set the remote to come on early in the morning and go off. So thank you archer bringing warmth into my life!!!
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MargretSydney
Best Heater I've owned
I've previously owned a heater of a different brand and I wasn't happy with there customer service, mainly when they sent one of there service men out I found he was slightly rude and he still didn't fix the problem ( it basically was not starting ), so I decided to get rid of that heater and take on my friends suggestion of buying a Archer gas log heater, I went for the beach fire log set seeing as I live close to the water I just thought it would make sense, they did a wonderful job with the layout my husband and I were very impressed . I...Read more
own a 30 square 2 story house and it's my only form of heating, our bedroom is positioned in the up stairs but we decided to put it on the first floor in the living room after a couple months of owning the heater we decided it would be best to purchase a remote and installed it in our room so we wouldn't have to walk up and down during the night to turn it up or down. We really like the fact that it has an automatic humidification, well what Ouse is there to say we have had no problems with the heater as yet, we get it cleaned about every 2 years to make sure everything is running right, we did have some trouble working out how to use the remote but we called up Archer in Melbourne and they were very nice and detailed in telling us how to get it set upSimilar opinion? Write a review on ieatwords.com.au!
ChrisMelbourne
I am thrilled with this heater !
I have had this heater for 10 years and it has done a brilliant job at heating the whole house hold, 3 years ago we installed a remote and it was a very handy edition to the heater, the log setup looks great they did a great job at making it look natural. All in all i am very pleased with this heater
1 comment
Aurora A.Aurora
Thank you, Chris, for your review we really appreciate and understand the effort it takes to post some good news, unlike the person below who waited 13 years to make a complaint, we hope you enjoy the... Read more
performance of your Archer gas log fire for many more years and if we can be of any help in the future please do not hesitate to give us a call best regards from Tech support at Aurora climate systems the manufacturer of the Australian made Archer gas log fires................. Contact numbers are 1300 388 953 or 03 9795 8895.Similar opinion? Write a review on ieatwords.com.au!
ShanMaryborough
Had nothing but problems since it was installed on the first day
The day my archer was installed it needed new parts. We have had to replace about 6 parts all up and now its dead, so I'm up for a new heater. Everytime we tried dealing with archer they were rude and aggressive. And often would send the wrong parts that we had to pay for. I will never recommend an archer.
August 10th 2018 Update: Re my past review.
I was sent an inbox with archer telling me they would fix my heater free of charge, and they asked me to call them. I have called them twice now and the person that i need to speak to is out o...Read more
f the office and will return my call. Its been 3 weeks since my first call to them and surprise surprise still no return call. Maybe i should contact everyone who has had problems with their archer and we could talk about a class action;Similar opinion? Write a review on ieatwords.com.au!
NettieSydney
Perfect it’s never let me down
Hello I had a Archer gas log fire for seven years and did not have any issues with it,just had it cleaned every 3 or 4 years,we are about to buy a new one for our new house,we were very pleased with the performance of our Archer,we had used another brand for the past couple of years which was ok,but we decided to go back to the Archer,has great glowing logs,thermostat remote control and automatic humidification.
1 comment
Aurora A.Aurora
Dear Nettie thankyou for your wonderful review! We are so pleased you love the product as much as we do and trust that you continue to enjoy you Archer gas log fire for the many winters ahead best reg... Read more
ards from the team at Aurora climate systems. If any further questions or advice required please call us on 1300 388 953 or (03)9795 8895.Similar opinion? Write a review on ieatwords.com.au!
Not happy
Had this heater installed today and is faulty. The front burner doesn’t light up completely. The colour of the flame is too blue and doesn’t look natural like other gas heaters that I have seen. Eg the canon.
Should have read the reviews before purchasing this heater. Would not recommend this heater to anyone.
1 comment
Aurora A.Aurora
Hello Fil thank you for your review but suggest you look at reviews on cannon gas log fires before recommending them and see if you can at least find one good review on them,also we would love to reso... Read more
lve any issues you have with your heater as we have no reports of faulty heaters coming into our office on your given install dates and we are currently sending 20 plus heaters out per day Australia wide with no issues,so it would be greatly appreciated if you could give us here an opportunity to rectify any issues you are incurring,it really sounds like your problem may just be a simple install problem such as log placement,gas pressure adjustment or flue configuration.Any way we are only here to please,so if you could give us your contact details that would be greatly appreciated, our contact email is [email protected] or phone us on 1300 388 953 or (03) 9795 8895 Once again if we don't know who you are or can not contact you we will have to treat this review as false best regards from Aurora looking forward to your reply.Similar opinion? Write a review on ieatwords.com.au!
MattAberfoyle Park
Avoid these heaters like the plague!!
Purchased the IS700 gas log fire with ducted heating in May 2017. Since then have had nothing but issues!
The inline fan has been replaced 6 times because the blades warp under heat, catch on the casing & burn the motor out.
The ignition system on the front & back burners works sporadically and often requires the unit to be manually turned off & back on again.
The only saving grace is that the local service agent has been very responsive & patient, but he is continually coming out to fix the same issues.
We spent over $7,000 on this unit & it's been the biggest mistake of my life.
2 comments
Aurora A.Aurora
Hello Matt we can only find in our records that all your issues were taken care of and our tech said that the heater and inline fan were working fine,also it was reported to us that another appliance ... Read more
in your house caused damage to the heater which was rectified by our tech. The inline motors and housing are supplied buy Westaflex and the blades do not warp under heat,also our records only show that your on your third in line fan still not good but the problem has been addressed in the 3rd one put in, so the issue of the wheel moving in the housing can not happen also the motors do not burn out and we have no record of even one burnt out inline motor over the past 5 years,they are lock rotor tested and thermally protected, so once again thank you for your review even thou it is was a tad exaggerated but we understand your frustration as we have not been happy with our supplier,but we now believe that all problems have been addressed and corrected please try and understand that we have in access of over fifty thousand units out in the field all working fine with happy customers,we just don't here from them as much as the few unhappy ones, we are here to please and do try very hard to make all our customers happy ones so if you still have any issues please give us a call, kindest regards from tech support at Aurora Climate Systems the manufacturer of the Archer gas log fire.Thanks Aurora. I'm confused. If the blades don't warp and the motors aren't burning out, why has the in line fan needed to be replaced so many times? In relation to your comment about another device d... Read more
amaging the heater, I've had an independent electrician confirm thats not the case, and infact not even possible. For the record this issue still hasn't been rectified and I well and truly stand by my previous comments.Similar opinion? Write a review on ieatwords.com.au!
MalcolmMelbourne
- 2 reviews
- Archer Gas 700 Series
- Verified purchase
Remote control failed to operate after 2 years
My remote control stopped working and wouldn't allow me to change the temp setting or any other setting on the remote, I have changed out the batteries but this only sets everything to the default setting that I cant change. The front flame works with the red button pushed in but not the back one due to the setting on the remote, so I cant use the rear flame, I have now been advised I need to purchase a new remote control worth over $290 to fix the problem.
I have been waiting for a response from Archer now for 2 weeks, no response, so I have posted this for all to see.
4 comments
Aurora A.Aurora
Hello Malcolm thank you for your review i dont know who you have been in contact with but we do not advise people to purchase complete new remotes, normally we would advise you how to bypass the remot... Read more
e so you can use your heater with both burners manually then we would ask you to send it to a replied paid postal address where we would repair it or replace it and then we would return to you a tested fully functional handset,we have over 20 thousand plus remotes out in the field all working fine also there would be no reason to purchase a complete remote because you only required a handset that can be purchased for a price of 40 and 80 dollars depending what model you have, thats if you choose to purchase a new one, unfortunately the person who responds to these reviews has been ill and still is, this task has now been given to another member to attend to hence we are sorry for the time it has taken to reply we have gone through all our correspondents on remotes over the last 3 months and can only find one email requesting from you or someone else requesting to purchase a new remote no questions asked i would suggest next time if there is one that you give us a phone call and if your not happy ask to to speak to someone who can resolve your issue such as a service manager or someone in tech support the phone numbers are 1300 388 953 or Melbourne (03) 9795 8895 hope this has been of some assistance kind regards from tech support at Aurora climate systems the manufacturer of the Archer gas log fire.Hi and thanks for your response, I contacted your Melbourne office on the number you have there, and I was told on 2 different occasions on the phone that I need to purchase a new remote control and i... Read more
t cost me $290 with postage. and that there was no other way to fix the problem. all I need was the had set. can I return the rest of the remote to you for a refund. regards Malcolm.Aurora A.Aurora
Hello Malcolm when you rang you should of just asked if you could bypass the remote which is a very simple task just for your future information there is a black receiver box in your heater that has a... Read more
switch on it,it will be in the remote position, you will just need to switch it to the on position and the heater will work manually,it appears your remote is approximately 3 years old, we are not the manufacturer of the remotes and have used different brands over the years such as As Tech,White Rodgers,Honeywell,and Sky Tech,we do not do refunds over the internet but if you would like to give us a call on the landline you can request a credit for the non required parts when we receive them back we dont no what that amount will be because of freight and type of wiring loom supplied, we will now only discuss any issues with your self over the phone or in person we dont see any reason to continue debating issues publicly over the internet where anything can be said unchecked,so we look forward to your call kindest regards from Aurora climate systems.Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Susan W.asked
My Archer gas log heater is beeping this morning. The red light above the switches is on, along with the power light?
What do i need to do to stop the beeping
1 answer
Aurora A.Aurora
Hello, Susan, you will probably need to reset or relearn the receiver for the remote in the heater this is a simple procedure that we can guide you through over the phone our phone numbers are 1300 388 953 or (03)9795-8895 best regards from Tech support at Aurora Climate Systems the manufacturer of the Archer gas log fires ......
Phil M Canberraasked
I'm interested in your 1200 series fires, but no dealer within 100k seems to have one I could see. I've had 2 Archers and no complaints. If you want to be warmed by a gas heater, I'd say get an Archer. But if you can't see one, that's a problem. Why does Archer not appoint more dealers?
2 answers
Aurora A.Aurora
we do have a dealer in Canberra with a very good display unfortunately he just doesn't have a 1200 on display yet as it is a relatively new model we are hoping this will change in the next 3 to 4 months for the upcoming 2020 winter unfortuneatley right now the closest place you would be able to see one running would be a dealer in Sydney thank you for your inquiry best regards from Aurora Climate Systems Ph 1300 388 953 ..........
thanks, Aurora, for your reply, confirming the situation as i described it. There is a lead time associated with choosing a fire, designing the wall space, getting quotes and building in and installing a gas log fire of the nature we are talking about. By April, in Canberra at least, you are looking for a bit of warmth at night. Xmas to April is really the only time your house doesn't need it on hand. In the interests of selling,
you should have your stuff in front of potential customers all the time. Archer is in my view a good product, unique in the Australian market. If it's outsold by others, and I think it probably is, it's due in part to a pretty relaxed attitude about marketing at HQ. Best wishes, Phil M
David S.asked
Hi Aurora A.
I have an Archer Gas Log Fire heater (Model FS100) that was installed about ten years ago. It had been working well without any problem until recently. The problem seems to be that the fan sitting inside the heater does not work. As the body of the heater gets hot very quickly without the fan working, the heater shuts off and would not be turned back on until the body is cooled. Any suggestion or information about a repairer for the problem would be much appreciated. Thank you. David (P.S. The locality is Pymble NSW.)
2 answers
Aurora A.Aurora
Hello David if your convection fan is not running you may need a new thermistor or motor run capacitor or the fan motor itself may need to be replaced, a technician should be able to check this out for you with the use of a multimeter, also it would be good if the Tech has the parts on him so he only needs to make one trip a tech for you that has knowledge of the Archers is Phil Phelan from Hows your plumbing Ph 0412 012 789 he's based in Sydney N.S.W for other areas and advice please call Aurora on 1300 388 953 Thank you ................
Thank you, Aurora.
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Aurora A.Aurora
Hello I would suggest you request a smaller fan to do a smaller area, it will be quieter, also the best way to run your hearer is by using the red button on the front of the heater that way the fan wi... Read more
ll stay on low providing your gas pressure on the heater is set correctly bests regards from tech support at Aurora climate systems......